JOB DESCRIPTION: Retail Operations Manager—Fashion/ Textile/ Indian Craft Location: Delhi (Flagship Store) Brand: KARDO Role Overview The Retail Manager will lead the flagship retail operations, serving as the custodian of KARDO’s philosophy in a physical space. This role combines operational excellence with cultural sensitivity, requiring both managerial precision and a deep respect for design, textiles, and craft. The ideal candidate will see the store not only as a point of sale but also as a cultural environment—where narratives of fabric, technique, and community are shared with customers in meaningful ways. Key Responsibilities 1. Store Leadership & Operations ● Oversee day-to-day functioning of the flagship store, ensuring smooth, efficient, and inspiring operations. ● Develop and implement store SOPs (customer experience, stock handling, visual merchandising, after-sales service). ● Maintain inventory accuracy, replenishment cycles, and coordination with the production and warehouse teams. ● Manage store budgets, expense control, and reporting. ● Uphold operational standards that balance efficiency with hospitality and warmth. 2. Customer Engagement & Experience ● Act as the primary face of KARDO for walk-in clients, industry visitors, and press. ● Share knowledge of textiles, crafts, and the design philosophy with sensitivity, making each interaction an experience of learning and discovery. ● Train staff to embody the brand’s ethos, ensuring every customer interaction is thoughtful, intelligent, and memorable. ● Build and sustain long-term customer relationships—encouraging repeat visits and loyalty. 3. Brand Storytelling & Education ● Translate the brand’s narratives—craft techniques, artisan collaborations, design inspirations—into engaging in-store storytelling. ● Conduct private walkthroughs or presentations for VIP clients, buyers, stylists, and press. ● Develop initiatives such as workshops, talks, or trunk shows to position the store as a cultural hub. ● Partner with marketing and communications teams to align in-store messaging with broader campaigns. 4. Visual Merchandising & Atmosphere ● Ensure the store environment reflects KARDO’s aesthetic—minimal, refined, and rooted in Indian craft traditions. ● Curate product displays that highlight textiles, craftsmanship, and collection narratives. ● Collaborate with design teams to refresh displays seasonally or for special collections/events. ● Maintain an atmosphere of care: lighting, music, scent, and hospitality elements. 5. Team Management & Development ● Recruit, train, and mentor store staff, with emphasis on cultural sensitivity, product knowledge, and customer care. ● Build a culture of respect, collaboration, and learning within the store team. ● Conduct regular training sessions on crafts, fabrics, and brand values. ● Monitor staff performance and support their growth in alignment with KARDO’s ethos. 6. Sales & Business Development ● Drive store performance by achieving monthly and annual sales milestones without compromising the brand’s ethos. ● Identify business opportunities through clienteling, personal shopping, and building networks with industry professionals. ● Provide customer feedback and insights to design, production, and communication teams. ● Support wholesale and international buyer appointments at the store when required. 7. Community & Craft Advocacy ● Act as an ambassador of Indian craft traditions in customer conversations and external engagements. ● Promote the artisans’ stories with authenticity and pride, making craft knowledge accessible to diverse audiences. ● Engage with local and global communities—designers, stylists, journalists, students—strengthening KARDO’s positioning as a cultural as well as commercial brand. Desired Qualifications & Attributes ● 5-8 years of experience in retail management, preferably in fashion, luxury, or craft-driven brands. ● Strong understanding of textiles, garment construction, and Indian craft traditions. ● Excellent communication and storytelling skills—able to convey brand narratives with intelligence and warmth. ● Proven ability to lead and inspire a team, balancing discipline with care. ● Strong business acumen, with experience in driving sales, analyzing reports, and managing P&L. ● Aesthetic sensibility aligned with KARDO’s ethos—minimal, thoughtful, and culturally rooted. ● Resilient, adaptable, and sensitive to both people and context. NOTE: The flagship store is more than a retail outlet—it is KARDO’s living room. It is where customers, collaborators, and press first encounter the spirit of the brand. The Retail Manager will be the steward of this space, weaving together operations, storytelling, and hospitality. In doing so, they will help not only grow sales but also deepen KARDO’s cultural presence in India and internationally.
Job Title: Logistics Manager Location: Noida, India Reports to: Operations Head / Managing Director Department: Operations / Supply Chain About KARDO KARDO is a menswear brand based in New Delhi, dedicated to honoring traditional Indian textile techniques while creating thoughtfully tailored garments. We work directly with artisans, use sustainable materials, and produce in small batches. Our collections are sold both domestically and internationally through wholesale, retail, and online channels. Job Purpose The Logistics Manager is responsible for planning, coordinating, and executing the movement and storage of goods across KARDO’s supply chain—both domestically and internationally. The role ensures efficient and sustainable logistics operations that support production timelines, inventory accuracy, customer deliveries, and compliance with trade regulations. Key Responsibilities 1. Domestic & International Shipping Coordinate the shipment of finished goods to wholesale clients, retail partners, and e-commerce customers (B2B and B2C) Oversee export documentation, commercial invoices, and packing lists Ensure compliance with international trade regulations and customs requirements (especially EU and USA) Liaise with freight forwarders, courier partners, and customs brokers 2. Production Logistics Manage the movement of materials between vendors, workshops, and the central studio Track and schedule pickups/deliveries of trims, fabrics, and finished garments Maintain transparency of timelines for internal teams 3. Inventory & Warehousing Oversee warehouse organization, inbound and outbound flows Monitor stock levels and ensure accurate inventory tracking across systems Coordinate with the ecommerce and retail teams to ensure timely order fulfillment 4. Process & Systems Optimize logistics workflows for cost-efficiency and sustainability Maintain and improve relationships with logistics vendors and partners Evaluate and implement logistics software tools or integrations with platforms like Zedonk, WooCommerce, or Shopify 5. Reporting & Compliance Maintain up-to-date records for all shipments Track logistics KPIs such as delivery timelines, costs, and order accuracy Ensure documentation aligns with environmental and ethical compliance standards (especially for export markets) Required Skills & Qualifications Bachelor's degree in Logistics, Supply Chain, Business, or a related field - preferable. 5 years of experience in logistics or supply chain management, preferably in fashion or consumer goods Knowledge of export-import processes and documentation, including understanding of HSN Codes and their corresponding product descriptions Familiarity with warehouse management and inventory systems Strong organizational and communication skills Proficiency in MS Excel, Google Sheets; experience with ERP systems is a plus Interest in sustainability, slow fashion, and craftsmanship is a bonus Fluency in ENGLISH - both written and oral is a MUST Nice to Have Experience with global shipping platforms (DHL, FedEx, UPS, Aramex, etc.) Understanding of compliance documentation like dual-use declarations, certificates of origin, etc. Past experience working with clothing brands a plus.