2 Kapture Jobs

About Organisation: Akshayakalpa is Indias first and most significant, Organic Milk producer every day reaching about 150,000 households in Bengaluru, Chennai and Hyderabad. We believe a lot of wrong has been done to farmers and food in the last few decades and our attempt is to make it right for both. We do this by creating role model farmers in villages who can inspire other farmers to stay put, grow and thrive in their own villages. About Role: Were looking for a strong Engineering Manager with 12-14yrs of experience who can lead the technical transformation , manage distributed teams (including legacy PHP developers, newer Java/React and Springboot teams), and drive engineering excellence in everything from app delivery to DevOps, backend architecture, and internal tooling. You will work closely with Product, UX, Data, and Business stakeholders to prioritize effectively, deliver reliably, and help build a system that can scale for the next 5 years. Key Responsibilities: Team Leadership & Planning Lead a multi-tiered engineering team across legacy (PHP/SQL) and modern (Java/React/Flutter/Springboot) stacks. Drive sprint planning, estimations, reviews, and retrospectives. Mentor junior engineers, support career development, and build a culture of ownership and accountability. Partner with the Architecture Lead to define scalable patterns and best practices. Planning and projections for skill management (hiring, 3 rd party, re-alignment etc), engineering budget preparation Contribute to engineering cost optimisation Execution & Delivery Own technical delivery of internal tool migration from PHP to Java + React. Oversee transition of the D2C customer app (currently in Kotlin & externally managed) to an internal Flutter-based setup. Ensure delivery velocity across internal tools (admin, delivery mgmt, CRM workflows, farm visits, etc.) is consistent and high quality. Maintain close coordination with DevOps, QA, and Product for deployment readiness. Drive Test Automation Working with vendors (e.g. cloud support providers, NAS vendors etc) and establish SLAs, timelines etc Collaboration and coordinating with multiple teams on org-wide rollouts (e.g. app adoption, SAP rollouts) DevOps, CI/CD, and Infrastructure Implement CI/CD pipelines and enforce release/deployment hygiene. Collaborate on Dev/Test environment setup, monitoring, rollback strategies, and incident response protocols. Work with AWS infrastructureprovisioning, cost monitoring, SSH/jump box security, access control, and database permissions. Process & Documentation Institute strong documentation practices for product logic, RCA (Root Cause Analysis), server access, deployment flows, and handoffs. Collaborate with Product Managers to clarify requirements and de-risk vague features early in the cycle. Propose, use and drive adoption of suitable tools for effective collaboration (internal as well as across other teams) Scalability & Architecture Guide architectural decisions across microservices, event-driven systems, and front-end state management. Work with data engineering to define scalable pipelines for analytics and external apps integration (e.g. MoEngage, Shopify, Mojro etc). Required Skills & Experience 1214 years of overall experience, including 67 years in a leadership/managerial role. Strong hands-on development background in Java (Spring Boot preferred), React , and working knowledge of Flutter . Understanding of PHP/SQL legacy systems and experience managing transitions. Prior experience in DevOps (CI/CD, GitLab, AWS, CloudWatch, IAM) . Experience managing internal tool ecosystems, complex business workflows, and API integrations. Good knowledge of analytics/data pipelines and understanding of how to structure data access across functions. Strong knowledge and experience in usage of task management systems like JIRA Familiarity with tools and platforms like Yellow.ai, Kapture, MoEngage, Razorpay etc., is a plus. Preferred Qualities Strong ownership mindset and ability to operate in ambiguity. Balanced approach to trade-offs between perfect architecture and business urgency. Strong communicatorable to collaborate with Product, Business, and cross-functional teams. Exposure to D2C/ecommerce/SaaS platforms is a bonus. Show more Show less

About the Role Were looking for a highly hands-on and action-oriented Process Excellence Manager to join our Customer Experience team. This role will be at the heart of improving how we support our usersby analyzing support ticket data, identifying recurring friction points, and designing scalable and efficient processes and system flows. Youll work cross-functionally with CX, Product, Tech, and Operations teams to drive real change in how we deliver delightful experiences at scale. Key Responsibilitie sAnalyze support ticket data and customer feedback to identify pain points, inefficiencies, and recurring issues .Translate insights into structured problem statements and design effective process and system flows to address them .Build new processes from scratch and re-engineer existing ones to improve efficiency, resolution times, and customer satisfaction .Create clear documentation process maps, SOPs, decision trees, automation briefs, etc .Collaborate closely with CX agents, operations, product managers, and tech teams to implement process improvements .Drive execution with a strong bias for action own projects end-to-end and track impact through KPIs .Bring in a continuous improvement mindset run pilots, gather feedback, and iterate quickly .Ensure standardization and adherence to best practices across the customer support function . What Were Looking F or24 years of experience in process improvement, CX operations, or business analysis role s.Strong analytical skills comfort working with support data, dashboards, and Excel/Sheet s.Experience building process flows (e.g., Lucidchart, Whimsical, Miro) and SOP documentatio n.Adept in platforms like Kapture, Freshdesk is a good to have. Should be able to build automations for CS Agent s.Excellent communication and stakeholder management skills you can drive alignment and actio n.Hands-on approach with a strong sense of ownership and executio n.Prior experience working in high-growth startups or tech-enabled service environments is a plu s.Exposure to tools like Freshdesk, Zendesk, or CRM systems is a bonu s. Why Join UsYou&aposll play a pivotal role in shaping the way we support and delight our use rs.Opportunity to work at the intersection of CX, tech, and ops in a fast-moving compa ny.A flat structure, high ownership, and the freedom to take initiative and make an impa ct. Show more Show less