2 Kanban Framework Jobs

About the Role: Grade Level (for internal use): 09 The Team: S&P Global Market Intelligence provides essential information to our customers on integrated platforms. We strive to deliver solutions that are sector-specific, data-rich, and hyper-targeted for evolving business needs. The Impact: The Scrum Master position at S&P Global works with stakeholders and team members across regions to facilitate the delivery of customer value using the Agile or Kanban Framework. The Scrum Master contributes significantly to their team&aposs success by acting as a servant leader and coaching towards continuous improvement while executing on predefined business priorities. What&aposs in it for you: An opportunity to lead experienced development teams working on front-end and/or back-end functionality An opportunity to work on critical features for the technology platforms and next-generation data pipelines An opportunity to lead global teams consisting of seasoned Software Developers and Quality Assurance Engineers An opportunity to drive Scaled Agile maturity Responsibilities: In this role, you will be working with a team of enthusiastic members supporting our critical technology systems and guiding our business partners & end users with industry best practices, solution design, and creating long term value to our customers. Act as Servant leader to an Agile team Educate Agile teams to maximize efficiencies and performance from Scaled Agile practices and values Coach Agile scrum teams in self-organization and continuous improvement Guide the Agile team to consistently delivery customer value Manage risks, mitigate impediments, and negotiate dependencies within and across Scrum teams Facilitate Scrum events including, Daily Stand-ups, Iteration Planning, Refinement sessions, Iteration Reviews, and Retrospectives. Work with Product Owners to ensure features and user stories are clear, concise, prioritized, and understood by every member of the Agile team. Establish and maintain open and clear lines of team communication to facilitate status transparency Work with peer Scrum Masters, Release Train Engineers, and Agile Coaches to increase the effectiveness of Scaled Agile. What We&aposre Looking For: Basic Qualifications: 4-7 yrs experience as a Scrum Master Excellent communication and collaboration skills Basic knowledge of the software development life cycle (SDLC) Self confidence Strong sense of urgency when needed Proven ability to identify and mitigate risks Team-first, servant leader mentality Preferred Qualifications: Certified SAFe Scrum Master Certified PSM or CSM Data processing experience What&aposs In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We&aposre more than 35,000 strong worldwide-so we&aposre able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&aposre committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&aposre constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world&aposs leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That&aposs why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It&aposs not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [HIDDEN TEXT] . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [HIDDEN TEXT] and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf IFTECH202.1 - Middle Professional Tier I (EEO Job Group), IFTECH203 - Entry Professional (EEO Job Group) Show more Show less

Position Summary This role will be responsible for leading a team of senior associate who are managing digital workforce (bots/automations) for a revenue cycle portfolio, ensuring smooth transition of bots from dev to production environment, managing escalation of issue to technical as well as operation stakeholders, Periodic reporting of bot performance indicators and explanation on the variances, tracking new automation opportunities identification and summarizing it with Product Owner (PO) & Intelligent Automation Analyst (IAA). Skills/Qualifications Graduation/Equivalent in any discipline (Desirable BCA/B.Sc. (CS)/ B.Tech) Overall 6-8 years experience 2+ years of experience in RPA support management (Automation Anywhere and/or UiPath, Blue Prism or any other tool) 2+ years of experience with a variety of RPA tools and technologies Experience with US Healthcare (Preferably Revenue cycle management or Insurance) Demonstrated expertise in managing production support teams Excellent written and verbal communication skills Ability to quickly learn new tools/process and adapt to new challenges Strong knowledge of MS-Office (Excel & PowerPoint) Stakeholder management & time management skills Strong knowledge of automation/macros/SQL/bots (digital workforce) Understanding of workflow-based logic and ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution Certification in RPA tools, Scrum, Project Management (Desirable) Incident/Change management using ServiceNow (ITIL) and JIRA/Kanban framework. Preferred ITIL/ITSM certification A self-starter who delivers high quality work and can adapt to new challenges Strong business acumen & Good troubleshooting skills Primary Responsibilities Manage RPA bots' automation performance and notify technical owners through incident management process Coordinates sign-off approvals by business and/or technical staff to certify successful results of deliverable(s) or phase completion, including development and deployment Escalate critical issues to the appropriate stakeholder team (Technology and Operation) Drives automation opportunity identification and assessment within the existing process Lead handshake of automated solutions from development to hypercare phase Publish Weekly Bot Performance Report and KPIs Leads and/or participates in testing activities, including integration testing, end-to-end (business process) testing and user acceptance testing Derive and report KPI variance in benefits/savings from the bot performance Manage a team that is supporting Digital workforces (Automation/Bots) Consolidate and review performance of all bots at a business function level Oversee day to day running of bots using RPA monitoring platforms/control room Creates and maintains process, technical, project or other documentation, as may be required, to support development, testing and implementations Responsible for managing SLA of tickets and quality of resolution Manage all enablers for analyst for effective root cause analysis Setup/Conduct Knowledge Transfer (KT)/Cross-Training session for Digital Workforce team Coordinate and arrange trainings on RPA tools, Jira/Scrum/Agile and similar enablers Successful implementation and improvement of digital workforce performance in a portfolio Stabilization of bots by agreed timelines Minimal escalations and meet agreed SLA on the issue resolution Number of knowledge byte documents reviewed on monthly basis Periodic stakeholder communication and review meetings on the bot KPIs Ideas and feedback for optimization and expanding scope of automation Onboarding new DWSAs and planning KT sessions Raising request for access which are essential required to run process smoothly Providing motivation/feedback on project/individual performance Liasie with the product team to rectifying and resolving the issue in automation production environment Secondary Responsibilities Submit and track project ideas to DTO intake process Gather pre-design materials (process flows, SOPs (Standard Operating Procedure), technical details, etc.) for new projects Support GBS/onshore BAs in standing up new DTO projects Operating Systems/Applications Automation Anywhere/UiPath/Blue Prism PowerBI ServiceNow Jira Confluence MS-Office Suite Applications SQL Server ELK Power Automate R1 legacy applications Functional Skills Analytical detail orientated. Team building ability. Ability to work independently. Problem solving and decision making. Client centricity. Ability to prioritize tasks. Technical Skills Strong skills in Microsoft office suite required (e.g., PowerPoint, Excel, Word, Visio, and Project) Experience with Bot development life cycle including requirements definition, solution design, development, testing, documentation, training, deployment, operations, support, and maintenance. Excellent analytical, verbal, and written communication skills. Detailed knowledge on Agile, Jira, GANTT charts methodologies and tools. Experience in SQL and SSIS an advantage. Work Conditions Ready to work in shifts. Holiday skeleton support. Weekend IT maintenance support (As required)