Responsibilities: * Manage HR ops & admin, payroll, appraisals * Develop & implement HR policies & strategies * Foster employee engagement & retention * Resolve grievances, communicate effectively Health insurance Annual bonus Travel allowance
Roles and Responsibilities Manage HR administration, including employee engagement initiatives, grievance handling, and exit formalities. Oversee payroll management processes to ensure timely payment of salaries and benefits. Develop and implement effective performance management systems to drive business outcomes. Ensure compliance with company policies and procedures related to hiring, onboarding, leave management, appraisals, and grievance redressal. Collaborate with stakeholders to identify talent gaps and develop strategies for attracting top performers. Desired Candidate Profile 5-10 years of experience in an HR role within the BPO/Call Centre industry. Strong understanding of HR policies, practices, and regulations governing the sector. Excellent communication skills for effective interaction with employees at all levels. Ability to analyze data to inform decision-making on workforce planning, budgeting, and resource allocation.