K B Marina Park

Role & responsibilities Greet guests warmly upon arrival and ensure a smooth check-in/check-out process Handle reservations, cancellations, and room assignments efficiently Manage guest requests, complaints, and feedback with professionalism and urgency Maintain the front desk area in a neat and organized manner Answer incoming phone calls and provide accurate information regarding hotel services and local attractions Coordinate with housekeeping and other departments to ensure guest satisfaction Maintain up-to-date knowledge of room availability, rates, and special offers Process payments, issue invoices, and maintain guest accounts accurately Follow all hotel policies and standard operating procedures Preferred candidate profile Proven work experience as a hotel receptionist, front desk representative, or similar role preferred Knowledge of hotel management software (e.g., IDS, Opera, or similar) is an advantage Strong communication skills in English and at least one regional language Excellent customer service skills and a pleasant, approachable demeanor Ability to handle stressful situations calmly and efficiently High school diploma or relevant qualification; a degree in hospitality management is a plus Willingness to work flexible hours, including weekends, holidays, and night shifts