Technical Delivery Engineer - 2nd Line (Connectivity) GlowTouch Technologies

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Technical Delivery Engineer - 2nd Line Connectivity at unifyCX, you will be a part of a dynamic team dedicated to supporting UK organizations in operating effectively and securely in the cloud. Your primary responsibility will be to provide connectivity support up to 3rd line, ensuring that all client raised cases are addressed promptly and efficiently. You will be working with core technology vendors such as Juniper switching and routing, Palo Alto Firewalling, and Fortinet SD WAN. In addition, you will collaborate with tools employed by Six Degrees, vendors, and suppliers to diagnose and resolve connectivity issues, working with ISPs and circuit providers to ensure seamless operations. Your role will also involve handling escalated tickets, providing support during major incidents, implementing complex changes, and offering proactive recommendations to optimize client network performance. A strong understanding of the ITIL framework, especially Incident and Change management, will be essential as you implement planned changes and emergency fixes. Your responsibilities will include responding to incidents, resolving them within SLAs, planning and completing service requests, and potentially being part of an on-call rota for out-of-hours support. You will collaborate closely with clients to understand their requirements, resolve issues effectively, and deliver a professional service that meets their satisfaction. To excel in this role, you should have a degree in an associated discipline and relevant certifications, along with 5+ years of professional experience in delivering technical services. Familiarity with project methodologies like Agile and ITIL processes will be advantageous. Strong communication skills, a collaborative mindset, and the ability to adapt to fast-paced environments are key attributes for success in this position. If you are a proactive problem-solver with a strong technical background in network security devices and firewalls, and are committed to delivering exceptional service to clients, we invite you to join our team at unifyCX and contribute to our vision of becoming the UK's top provider of secure cloud services to the small to mid-size market.,

Posted 1 week ago

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Tech Lead - Network Flipkart

5.0 - 8.0 years

35 - 40 Lacs

Bengaluru

Work from Office

Skills Required : SDWAN, Juniper Switching, Wireless, Network operations, network management, ITIL.

Posted 2 months ago

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