Job Description This Role will be responsible for managing firewalls and network security devices for multiple clients which involves Plan, prepare and implement firewall, network security devices change and incidents that are requested by clients as per the Change Management framework defined by the company. Troubleshooting and resolving security, service and devices related incidents, and provide RCAs whenever required as per Incident Management framework defined by company. Deploy, and configuration different network solutions as per the client requirements. Mentor, audit and manage Associates and Engineers in the team. Handle internal and client escalations effectively. Perform and present security and posture assessments on client and SHQ network devices as required. Perform peer reviews for all the Associate and Engineer’s work before implementation and conduct post assessments. Maintain and complete assigned tickets related to network issues, ensuring regular ticket updates and client communication as per the defined SLAs. Prepare/Present/Review daily/weekly/monthly reports as per client requirements. Participate in network lifecycle management for upgrades, hardware refreshes and any architectural updates as required. Ability to work in 24x7 environment with given responsibilities. Excellent communication skills are required for daily security operations. Responsibilities Ability to work independently and confidently on single or multiple projects. Will be responsible for the end-to-end delivery. Handling customer escalations, balancing customer expectations, and negotiating successful resolutions. Planning for firewall migration, optimization & new implementation. Prepare security design document – CRD, HLD, LLD, migration & implementation plan. Help OEM to run POC & conduct post POC presentation. Assist and Guide Junior team members such as L0/L1 in day-to-day tasks. Escalating the issues in the timely manner to senior level or coordinating with TAC support to resolve the issues pro-actively. Plan and implement the changes as per the ITIL procedures. Perform Quarterly/Half-Yearly configuration Audit of Customer Firewalls. Prepare Weekly/Monthly Reports Essential Skills Good understanding of Routing Protocols (Static Routes / RIP / OSPF / BGP) Good understanding of Switching concepts (STP / VTP / L2 Loops / VLANs/ EtherChannel) Hands on experience on firewall like Cisco ASA, Palo Alto, FortiGate, Checkpoint, SonicWall Knowledge on Advanced Cybersecurity Solutions (CASB, DLP, WAF, Web Proxy) Good Understanding of Zero Trust or SASE solutions. Technically good in IPSEC tunnel creation and troubleshooting. Knowledge of any Remote access VPN, Clientless VPN Good Understanding of Packet flow for leading vendor firewalls Good understanding of Networking concepts such as NAT, ACL, VIP, QoS, Stateful Inspection etc. Existing knowledge of, and experience with public cloud platform (laaS/PaaS) features, capabilities, and best use for (Azure/AWS/GCP) Additional Desired Skills Strong interpersonal and presentation skills Ability to work with minimal levels of supervision or oversight Adherence to security policies Willingness to provide availability and support by understanding the criticality and responsibility of the business needs. Good knowledge of Windows/Linux OS and networking environments will be add-on. Education Requirements & Experience Experience - 3 to 6 Years Education: BE-Computer Science/IT OR MCA OR University degree equivalent Certification – CheckPoint/Palo Alto/Cisco (ASA, RnS, Security)/ Fortinet/ Juniper Certified. (Any one or more is preferred.)

1. Develop and implement the long-term strategic vision for the network operations department. This includes defining goals, objectives, and performance metrics aligned with the organization's overall business objectives. 2. Assess emerging technologies and industry trends to identify opportunities for network infrastructure improvements and make recommendations for investments in equipment, software, and resources. 3. Responsible for managing and leading the network operations team. This involves hiring and onboarding new team members, setting performance goals and expectations, conducting performance evaluations, and providing coaching and mentoring to foster professional growth. 4. Allocate resources effectively, delegate responsibilities, and ensure that the team has the necessary skills and knowledge to perform their duties. 5. Oversee the design and implementation of network architectures that meet the organization's requirements for performance, scalability, and security. 6. Work closely with network engineers and architects to evaluate and select appropriate network technologies, hardware, and software solutions. 7. Ensure that network designs adhere to industry standards, best practices, and compliance requirements. 8.Responsible for managing the budget for network operations. 9. This includes forecasting, planning, and allocating resources effectively to support ongoing operations, maintenance, and upgrades. 10. Collaborate with finance and procurement teams to negotiate contracts with vendors and manage relationships with third- party service providers. 11. Oversee network performance metrics, capacity utilization, and trends to identify bottlenecks, areas for optimization, and potential risks. 12. Develop and implement strategies to improve network performance, enhance scalability, and ensure high availability. 13.Establish performance baselines and conduct regular capacity planning to support future growth and demand. 14. Oversee the incident and problem management processes to ensure timely resolution of network-related issues. 15. Collaborate with cross-functional teams to investigate and resolve complex incidents, ensuring minimal impact to business Requirements Candidate Profile: 1) In-depth knowledge in Software Defined Networks (SDN) & SD-WAN - Mandatory 2) Expert knowledge in Networking, data communications, information security and systems Engineering. - Mandatory 3) Knowledge in Technical Bid evaluation and processing - Mandatory 4) Knowledge on Network devices of various OEMs such as; Cisco, Juniper, Alcatel..etc - Mandatory 5) Excellent interpersonal, communication and presentation skills - Mandatory 6) Knowledge in VC Managements and its protocols - Desireable 7) Knowledge on Fiber and its active components such as MUX, Transponders, LIU, OTDR..etc - Desireable 8) Knowledge on Project Management - Desireable 9) 10 plus years of experience in IT with core competency in Network & Security or B.Sc (Computers) with 11 plus years of working experience on large complex enterprise Network - Mandatory 10) Experience in Routing protocols like MPLS (Traffic Engineering, L2/L3 VPN), MBGP/BGP-4, ISIS, OSPF/OSPFv3, EIGRP, RSVP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory. 11) Strong experience in Software Defined Network (SDN) - Mandatory 12) Strong experience in SD-WAN. - Mandatory 13) Minimum 5 years Experience in people Management. - Mandatory 14) Extensive experience in leading and managing complex internetworking solutions from design to implementation. - Mandatory 15) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 16) Experience with telecommunication industry best practices on network architecture, systems architecture, as well as product/service design and implementation strategies. - Mandatory 17) Experience in vendor evaluation, negotiation and Management - Mandatory 18) Well versed with new age technologies and trends to integrate with existing systems - Mandatory 19) Must have handled a team size of minimum 10 members. - Mandatory _

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : SD-WAN Operations Minimum 5 year(s) of experience is required Educational Qualification : BE Summary : Technical Experience:Experience and Expert level knowledge of Enterprise network Operations of Cisco Router, Cisco Switch, Cisco SDWAN (Viptela), Aruba Wireless, Cisco Wireless, Apstra, Juniper (PE Router), Junos Space and Tools Cisco Prime, Cisco DNAC, Opengear, Solarwinds, Splunk, Thousand Eyes, Kentik 4-6 years' experience in the Network infrastructure field or in a related area. Extensive Routing and Switching experience, familiarity with Cisco products. Data Center Nexus Switching and Wireless experience is necessary. Advanced Troubleshooting, Documentation Works on problems/projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action. Practical knowledge acquired through specialized training, education or previous experience. Exercises independent judgment within defined parameters. Typical work: Medium-Large, complex networking environments Key Responsibilities: Hands on experience in troubleshooting problems solving skills in LAN WAN infrastructure. Experience in Network Infrastructure LAN/WAN, Installation, migration and configuration of network equipment's including Switches, Routers & Wireless. Hands on experience in configuring IP routing using different routing protocols including OSPF, EIGRP BGP. Hands on experience in core Ethernet switching like 8021Q, VLAN, VTP, Ether Channel PAgP, LACP and Multi-Chassis Ether-Channels, STP features RSTP, PVST, RPVST, MSTP, CST, Inter-VLAN Routing, Layer 3 Switching. Understanding and implementation knowledge on redundancy Protocols HSRP,VRRP,GLBP. Experience in Data Center Technologies - Nexus Switching - Fabric Path; VDC, vPC Experience with Cisco ISE. Good understanding of Cisco SD-WAN - Operations and Troubleshooting. Experienced with GRE and IPsec VPN S2S configuration and troubleshooting. Experience with Cisco Wireless platform. Wireless APs and WLC management. Good knowledge on network management tools like Wire Shark, HPNNMi. MyWizard and SolarWinds. Understanding on the ITIL process and good understanding on Incident, change, Problem management. Azure cloud network supportCertifications Cisco - CCNA/CCNP and ITIL Certification. Basic knowledge and understanding on F5 Azure cloud certification for cloud support. Qualification BE

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India Role - Network Lead Roles & Responsibilities: Network devices monitoring and maintenance across data centers & Bank remote locations L1 ,L2 & L3 Network NOC Support - 24/7 All circuit monitoring and maintenance coordination for DC,DR,NDR and remote locations Vendor coordination for WAN circuit uptime IPAM Management (IPV4, IPV6) VPN, IP-Sec, SD-WAN Management Integration of third-party networks Failover testing for DC,DR,NDR Maintenance & Break-fix support for LAN Growth and capacity planning for network Proactive patch & firmware management User and privilege validation quarterly New link integration, monitoring, and management at DC locations Manage and maintain IP-Schema Policy configuration and system hardening as per Bank SCD standards Manage network inventory and EOSL device list Monitoring, management, configuration of Load balancers Troubleshooting and RCA Failover and failback testing of all devices at Data Centers Routine backup of configurations and secure storage Integration with SIEM tools for monitoring and closure of SOC calls as per defined timelines Provide centralized holistic enterprise IP address space (IPv4 and IPv6 addresses) management across multiple subnets and supernets manage and maintain the LAN port usage Maintain proper labelling, tagging and dressing of Cables used for port terminations. Should have hands on experience of Configuration, Managing &Troubleshooting skills over Major Managed and Unmanaged Networking devices (i.e. Router and Switches) of different OEM (i.e. Cisco, Juniper, Arista, HPE etc). Provide update, upgrade, technical guidance on usage of features and functionality, problem solving and troubleshooting, operational error correction, rectification of bugs in co-ordination with OEMs Knowledge of load balancing setup of Finacle CBS/ UBS version 10.2.18 or higher Front end with vendor/OEM for all issue resolutions Maintain an updated enterprise network architecture diagram BRANCHES and ATM Support All WAN links/circuits to be monitored, managed, and maintained by all ISP, and this includes 8500+ existing sites and future sites includes Branches, E lobbies, DBUs, Offices, ATMs, DC/DR & other offices including international locations WAN link Includes overseas, subsidiaries and all ATM locations Responsible for all carriers including wired and 5G/LTE, bandwidth management, fixing any IP address issues, NAC issues, Device failure, Circuit failure, Patch management, Vendor management etc.Professional & Technical Skills: Should have minimum 7-10 years of experience in relevant technology in a Data Centre environment. Should have experience of onsite work in Data center premises for at least 2 yearsShould have minimum years of experience as mentioned in the skillset given below. Should have strong working knowledge in skill set mentioned for L1 Network Engineer. Should have working knowledge of ISO OSI and TCP/ IP model. Should able to configure, manage and troubleshoot both IP technologies (i.e. IPv4 and IPv6). Should have hands on experience of Configuration, Managing &Troubleshooting skills over Major Managed and Unmanaged Networking devices (i.e. Router and Switches) of different OEM (i.e. Cisco, Juniper, Arista, HPE etc). Should have hands on experience of Configuration Managing & Troubleshooting skills over Core Networking Devices and Security Devices (i.e. Firewall, IPS /IDS) of different OEMs. Should have working knowledge of different Network Monitoring and Management Tools (Like NNM). Knowledge of load balancing setup of Finacle CBS/ UBS version 10.2.18 or higher Should have working knowledge of different Network Diagnostic Utilities for determining network problems. Should have good understanding of integration of Network services with Desktop and Server environment. Should have hands on experience in configuration, integration and support of LAN and WAN services. Should have experience in closure of SOC issues. Should have good understanding of MPLS, SDWAN technology. Should have minimum 3 years of experience in relevant technology in a Data Centre environment. Should have worked in a Data Centre Environment for at least 2 years. Should have certification in networking like CCNA or equivalent.Must have skills -NNM, MPLS, SDWANAdditional Information: The candidate should have a minimum of 5 years of experience in network infrastructures. This position is based at our Mumbai office. Qualifications Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India Role - Network Lead Roles & Responsibilities: Network devices monitoring and maintenance across data centers & Bank remote locations L1 ,L2 & L3 Network NOC Support - 24/7 All circuit monitoring and maintenance coordination for DC,DR,NDR and remote locations Vendor coordination for WAN circuit uptime IPAM Management (IPV4, IPV6) VPN, IP-Sec, SD-WAN Management Integration of third-party networks Failover testing for DC,DR,NDR Maintenance & Break-fix support for LAN Growth and capacity planning for network Proactive patch & firmware management User and privilege validation quarterly New link integration, monitoring, and management at DC locations Manage and maintain IP-Schema Policy configuration and system hardening as per Bank SCD standards Manage network inventory and EOSL device list Monitoring, management, configuration of Load balancers Troubleshooting and RCA Failover and failback testing of all devices at Data Centers Routine backup of configurations and secure storage Integration with SIEM tools for monitoring and closure of SOC calls as per defined timelines Provide centralized holistic enterprise IP address space (IPv4 and IPv6 addresses) management across multiple subnets and supernets manage and maintain the LAN port usage Maintain proper labelling, tagging and dressing of Cables used for port terminations. Should have hands on experience of Configuration, Managing &Troubleshooting skills over Major Managed and Unmanaged Networking devices (i.e. Router and Switches) of different OEM (i.e. Cisco, Juniper, Arista, HPE etc). Provide update, upgrade, technical guidance on usage of features and functionality, problem solving and troubleshooting, operational error correction, rectification of bugs in co-ordination with OEMs Knowledge of load balancing setup of Finacle CBS/ UBS version 10.2.18 or higher Front end with vendor/OEM for all issue resolutions Maintain an updated enterprise network architecture diagram BRANCHES and ATM Support All WAN links/circuits to be monitored, managed, and maintained by all ISP, and this includes 8500+ existing sites and future sites includes Branches, E lobbies, DBUs, Offices, ATMs, DC/DR & other offices including international locations WAN link Includes overseas, subsidiaries and all ATM locations Responsible for all carriers including wired and 5G/LTE, bandwidth management, fixing any IP address issues, NAC issues, Device failure, Circuit failure, Patch management, Vendor management etc. Professional & Technical Skills: Should have minimum 7-10 years of experience in relevant technology in a Data Centre environment. Should have experience of onsite work in Data center premises for at least 2 yearsShould have minimum years of experience as mentioned in the skillset given below. Should have strong working knowledge in skill set mentioned for L1 Network Engineer. Should have working knowledge of ISO OSI and TCP/ IP model. Should able to configure, manage and troubleshoot both IP technologies (i.e. IPv4 and IPv6). Should have hands on experience of Configuration, Managing &Troubleshooting skills over Major Managed and Unmanaged Networking devices (i.e. Router and Switches) of different OEM (i.e. Cisco, Juniper, Arista, HPE etc). Should have hands on experience of Configuration Managing & Troubleshooting skills over Core Networking Devices and Security Devices (i.e. Firewall, IPS /IDS) of different OEMs. Should have working knowledge of different Network Monitoring and Management Tools (Like NNM). Knowledge of load balancing setup of Finacle CBS/ UBS version 10.2.18 or higher Should have working knowledge of different Network Diagnostic Utilities for determining network problems. Should have good understanding of integration of Network services with Desktop and Server environment. Should have hands on experience in configuration, integration and support of LAN and WAN services. Should have experience in closure of SOC issues. Should have good understanding of MPLS, SDWAN technology. Should have minimum 3 years of experience in relevant technology in a Data Centre environment. Should have worked in a Data Centre Environment for at least 2 years. Should have certification in networking like CCNA or equivalent.Must have skills - NNM, MPLS, SDWAN Additional Information: The candidate should have a minimum of 5 years of experience in Network Infrastructures. This position is based at our Hyderabad office. Qualifications Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures, Data circuits, SD WAN Good to have skills : Cloud Infrastructure, Network Engineering Planning and Deployment Solution Minimum 7.5 year(s) of experience is required Educational Qualification : 15 Years of full time education Experience:- 8-12 Years Position Responsibility: Collaborate with clients to gather requirements and understand their network architecture. Design comprehensive network solutions encompassing routing, switching, wireless, and SDWAN technologies. Conduct site surveys and assessments to ensure optimal network Performance and coverage. Create implementation plan considering minimal service downtime and implement the same. Install, configure, and test network hardware and software, including routers, switches, wireless controllers/access points, and SDWAN devices. Ensure seamless integration of new solutions with existing network infrastructure. Implement network security measures and protocols as part of the deployment process. Provide technical support during and after the deployment phase. Troubleshoot and resolve issues related to routing, switching, wireless, and SDWAN solutions. Conduct performance testing and optimization to ensure network efficiency and reliability. Create detailed documentation for deployed network solutions, including network diagrams, configuration files, and user manuals. Prepare and deliver reports on project status, deployment progress, and post-deployment performance with internal and client stakeholders. Train clients and internal teams on network solutions and best practices. Lead initiatives involving creation of re-usable assets. Identify & implement automation scope within project deliverables.Must Have Skills/Qualifications: Educational Qualifications:BE, BTech. Technology Certifications:CCNP (must have), CCDP (good to have), CCIE (good to have) Proven experience in network engineering with a focus on routing and switching, wireless networking, and SDWAN deployment. Familiarity with various networking technologies and vendors (e.g., Cisco, Juniper, Aruba, Ruckus, Fortinet, VMware VeloCloud). Experience with network security practices and technologies. Strong understanding of networking concepts, including routing, switching, Wireless LANs, VPNs, and firewalls. Proficiency in network design and architecture. Excellent problem-solving and troubleshooting skills. Ability to communicate effectively with clients and team members. Strong project management skills with the ability to handle multiple projects simultaneously. Experienced on Network Transformation projects involving integration of Voice, Video and Unified Messaging Services with the Core Data Network. Experience in large enterprise networks with global presence. Experience in design and deployment of enterprise-class wireless networks, including access points, servers, routers, hubs, switches, and other hardware. Ability to design, develop and maintain security policies, standards, procedures, and guidelines. Ability to assist with Product Selections from requirements and cost perspective. Good understanding of the emerging network technology trends. Excellent people management skills. Additional Technical Skills :Network Design and ImplementationMust HaveDesign and Deployment of Routers, Switches, Wireless, SD-WAN.Must HaveOther Key Skills - Load Balancer , Proxy Architecture , Network and Application Firewalls , IPS , DNS architecture Good to haveSecurity - End Point Security for Remote Access VPN, Firewalls and VPN ArchitectureGood to haveCisco NEXUS - Design and BuildGood to haveCisco UCS - Design and BuildNetwork and application optimizationGood to haveLAN extension considerations for across DCs VM migrationBasic understanding on Storage networking SAN, FC, Cisco MDSGood to have Qualifications 15 Years of full time education

Description RoleWireless (WIFI) Administration Grade B2 Work Place- Mumbai/ Bangalore Role Networking engineer specializing in corporate wireless and switching support and deployment Role Description Individual providing hands-on build and escalation level support of office wired networks and WIFI infrastructure. Provides hands-on support of other networking areas such as network routing and firewalls. Role Responsibilities Manages existing wireless and switching infrastructure Involved in new office build activities for wireless and switching structuring Investigation and remediation of major infrastructure bottlenecks and problems Installation and configurations of Cisco and Aruba wireless and switching infrastructure troubleshooting major issues and working independently to resolve issues Provides on-site and remote support of the deployment and refresh of network wireless and switching hardware Involved in new build activities for installing and configuring of other network equipment including routers WAN accelerators DNS and DHCP VPN and firewalls Develop workflows process and programmable automation procedures. Recommend design and document solutions to meet identified customer requirements Prepare implementation plans for systems or solutions according to defined requirements Proactively identify gaps risks and issues and navigate organizational structure to resolve Provide advanced troubleshooting through proven technical expertise Manage the change incident and problem queue within ITIL framework. Drive vulnerability remediation for WIFI and switching infrastructure. Responsible for handling P1/Major Incident and escalated issues. Technical connect with customer in planned meetings and provide reports to stakeholders Take ownership of customer issues reported and see problems through to resolution. Support 24x7x365 global organization with a willingness to provide weekend and on-call support Role and Skillset Qualifications Excellent troubleshooting skills Proficient skillset on Cisco and Aruba wireless and switching technologies Strong understanding of DNAC CPI and WIFI technologies. Good understanding of QOS over Wireless and Network infrastructure Good knowledge on SSID policy-based shaping 802.11x NAC and ISE technologies Implementation & troubleshooting experience on Cisco NAC Cisco ASA Cisco ISR Juniper Arista Aruba Cisco Catalyst. Implementations experience of BGP OSPF EIGRP PBR Route Filtering Redistribution Summarization IP prefix-list and Static Routing. VPC MLAG VLAN Trunking VTP STP MST Ether-channels. Strong knowledge on Network & security troubleshooting packet capture analysis. Knowledge on SDWAN DNAC Python and Ansible network automation would be an advantage Vendor management skills along with timeline management to complete the activities. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family 60236 (P) Software Engineering Local Role Name 6552 IT Consultant Local Skills 6246 (T) Network operate & administration Technologies Languages RequiredEnglish Role Rarity To Be Defined

- Hand on expertise in multi OEM Firewall, Switching and routing experiences, - Discover, design, execute, validate, and peer review complex change implementations related to datacentre IT network routing, switching and security technologies as per the organization standards. - Configuration and troubleshooting routing protocols -EIGRP, OSPF, BGP, and switching and security technologies. - Strong Knowledge in MPLS, Nexus. ASR, WLAN, LAN, WAN, DMVPN and other networking Technologies, Products. - Datacentre Change Implementation as per Businesses Units request, which include end to end connectivity between Remote, Cloud Datacentres. - Expertise in multi-cloud network design and implementation. - Good Communication/writing skills Networking - Primary: Routing and Switching, OSPF, BGP, Nexus 5000, 7000, 9000 Switches, MPLS, DMVPN, Brocade, Arista, Juniper, Dell Datacentre switches Security - Check point, Fortinet, Palo Alto, NSX Firewall, Cisco ISE, IPsec VPN, AnyConnect, Global Protect, Cisco ACS, ZScaler Wireless - Primary: Aruba Wireless Controller, Cisco ISE, Meraki, cisco Wireless, Cisco Prime SD-WAN - Cisco SD-WAN Cloud Networking - AWS or any other cloud

About The Role Knowledge on SDWAN Viptela solution Good Knowledge of Routing protocols such as OSPF and BGP A good communications skill is a must. Must have a demonstrated ability to relate to customer representatives at various levels. Must have good technical writing skills and have experience in writing test and implementation / Migration plans. Skills and experience in working independently. Strong interpersonal and teamwork needed Education &/ Additional Certifications Bachelors / Master Degree CCNA, CCNP or CCIE Certifications

Hi Everyone!!!! Open Positions in the Manager-Technical Support Role Greetings from Tekaccel! This is about an excellent opportunity with us. If you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career. What are we looking for? Skill: Manager- Technical Support Experience: 10+ Years Location: Hyderabad NP: 0-30 Days Hiring Type: Permanent Operations in 24x7 Support Delivery Mandatory skills: VOIP, Contact Center, and Data Networking Experience/Skills Required: • Overall work experience of 10+ years; strong people management expertise of at least 4-5+ years in technical support management roles. • Strong Experience in managing technical support professionals. • Experience with support tools and phone systems. • Provide guidance, mentoring, training, and delegation responsibilities to team members, enabling their professional growth and development. • Demonstrate strong work ethic and advanced organizational skills; Detailed Role & Responsibilities: • Willingness to work in a 24x7 work environment. • Manage a support team to achieve business objectives, including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals. • Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers. • Deliver performance reviews for all direct reports. • Manage workflows and schedules for direct reports and ensure adequate workload coverage • Deliver regular reports that provide qualitative and quantitative descriptions of business performance. • Manage key processes, including RCA analysis, case reviews, and customer feedback analysis. • Serve as a manager, mentor, knowledge resource, and critical issue point for support agents; build credibility and trust within the support group. • Work as a duty manager on rotation or as per business needs, handling customer partner concerns and priority issues. • Take up and deliver on any other responsibilities as assigned from time to time by the reporting manager/support management. Skills Desired: Technical Knowledge in VOIP, Contact Center, and Data Networking Domains (Avaya, Cisco CUCM, Genesys, Zoom, RingCentral, Cisco/Juniper/Extreme). People Management skills. Customer Handling Skills. Managing Technical = Nice to Have: Effective communication and collaboration skills. What We Offer: 1. Competitive salary and benefits package. 2. Collaborative and dynamic work environment. If interested candidates, please share your updated resume at naveen@tekaccel.com/ WhatsApp to +91 7997763537 Tekaccel Software Services India

Onprem Network Engineer Key Skills:3 to 5 years of experience Good experience on protocols OSPF, BGP, & SR MPLS Networking Concepts Routing Troubleshooting Skills Added advantage Skills:CSR routers Cisco NCS 540, 5500, & 5700 series Telecom Project Experience Service Provider Experience

Cloud Network Engineer We need candidates ( 8+ years experience) who have a strong networking background especially on service provider networking. Certification CCNP Service Provider Training (350 501 SPCOR) AWS fundamentals AWS Networking specialty Add on Skills Cisco Virtual Routers Routing Protocols (BGP/SRMPLS/MP BGP/ISIS) GRE Tunnels ENI Interfaces AWS Instances/Cloud Security Direct Connect(DX) Gateway Route Table TGW/LocalGW Network ACLs VPC,EC2 CloudWatch

Onprem Network Engineer Hyderabad Key Skills:3 to 5 years of experience Good experience on protocols OSPF, BGP, & SR MPLS Networking Concepts Routing Troubleshooting Skills Added advantage Skills:CSR routers Cisco NCS 540, 5500, & 5700 series Telecom Project Experience Service Provider Experience

Cloud Network Engineer We need candidates ( 8+ years experience) who have a strong networking background especially on service provider networking. Certification CCNP Service Provider Training (350 501 SPCOR) AWS fundamentals AWS Networking specialty Add on Skills Cisco Virtual Routers Routing Protocols (BGP/SRMPLS/MP BGP/ISIS) GRE Tunnels ENI Interfaces AWS Instances/Cloud Security Direct Connect(DX) Gateway Route Table TGW/LocalGW Network ACLs VPC,EC2 CloudWatch

Job Title: Senior Network Infrastructure Engineer (Night Shift) Location: Hyderabad Experience: 5+ Years CTC: Open (Based on Experience) Employment Type: Full-time Job Summary: We are seeking a highly skilled Senior Network Infrastructure Engineer to design, implement, and maintain a robust and secure network infrastructure. The ideal candidate will have 5+ years of experience in managing complex networks, troubleshooting network issues, and ensuring high availability and performance of IT infrastructure. Key Responsibilities: Design, configure, and maintain LAN, WAN, WLAN, SD-WAN, and VPN networks. Install, configure, and troubleshoot routers, switches, firewalls, and load balancers (Cisco, Juniper, Fortinet, Palo Alto, etc.). Implement and monitor network security policies , including firewalls, intrusion detection/prevention systems, and access controls. Conduct network performance analysis, optimization, and capacity planning . Troubleshoot network issues and provide Tier 2/3 support for escalated incidents. Manage and maintain cloud networking environments (AWS, Azure, GCP) and hybrid infrastructure. Perform regular maintenance, updates, and patch management to ensure network security and stability. Collaborate with IT and security teams to ensure network compliance with ISO, NIST, and other industry standards . Develop and maintain network documentation (topology diagrams, configurations, incident logs, etc.). Work closely with vendors and service providers for troubleshooting and upgrading network components. Key Skills & Qualifications: Bachelors/Masters degree in Computer Science, IT, or a related field. 5+ years of hands-on experience in network infrastructure, security, and troubleshooting. Strong knowledge of TCP/IP, DNS, DHCP, VLANs, BGP, OSPF, MPLS, and subnetting . Expertise in Cisco, Juniper, Fortinet, Palo Alto, or Aruba networking devices. Experience with network monitoring tools (SolarWinds, Wireshark, Nagios, PRTG, etc.). Understanding of firewalls, IDS/IPS, VPNs, and network security best practices . Hands-on experience with cloud networking (AWS, Azure, GCP) and hybrid cloud environments. Certifications such as CCNP, CCIE, JNCIP, or equivalent are highly preferred. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently and handle complex network projects. Preferred Qualifications: Experience with network automation (Python, Ansible, Terraform, etc.) . Familiarity with VoIP, SD-WAN, and wireless networking solutions . Knowledge of ITIL framework and incident/change management processes .

Experience in network support environment with detailed knowledge on Juniper Wi-Fi issues or architect level support , routers and switches configuration / migration / upgrade activity 2. Coordinate and manage internal teams and vendors during project execution. (Network Engineering) 3. experienced in planning , designing, and implementing.

Company Name: Inflow Technologies Company Website: https://inflowtechnologies.com/ Company details Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia. Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle. Inflow has an annual run-rate revenue of USD 700+ Million. Location: Bangalore , Chennai Position Overview: The Pre-Sales Technical Consultant plays a key role in supporting the sales team by providing deep technical expertise, solution design, and product demonstrations to potential clients. This role involves understanding customer requirements, aligning solutions to their needs, and driving the technical aspects of the sales cycle to ensure successful deal closures. Key Responsibilities: 1. Technical Consultation & Solution Design: Engage with channel partners/customers to understand their business needs and technical requirements. Design and propose tailored solutions that align with the customers objectives. Provide recommendations on product configurations, integrations, and best practices. 2. Product Demonstrations & Presentations: Conduct technical product demonstrations, proof of concepts (PoCs), and workshops. Create compelling presentations and showcase product capabilities effectively. 3. Sales Support & Collaboration: Work closely with sales teams to develop winning strategies for customer engagements. Address customer concerns, objections, and technical queries during the sales cycle. Assist in RFP/RFI responses and solution documentation. 6. Training & Enablement: Conduct training sessions for partners pre-sales/sales teams on product features and technical selling points. Support customers in the on boarding process when required. Required Skills & Experience: Education: Bachelor's degree in Computer Science, Engineering, IT, or a related field. Experience: 3-5 years of experience in a technical pre-sale, solutions consulting, or pre-sales engineering role. Technical Expertise: Strong knowledge of Enterprise Networking (Routing, Switching, Wireless), Cloud managed IT (Meraki, Aruba, Fortigate etc.) Unified collaboration and communication - UCC, Cybersecurity, Data centre, cloud computing. Presentation Skills: Ability to explain complex technical concepts to both technical and non-technical audiences. Customer-Focused: Strong problem-solving skills and ability to understand customer pain points. Collaboration & Communication: Excellent verbal and written communication skills with a consultative approach. Certifications (Preferred): Cisco, Fortigate, Juniper or other relevant technical certifications.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. What you'll be doing Key Responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follow up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. Knowledge and Attributes: Working knowledge of technical documentation. Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus. Customer service orientated and pro-active thinker. Problem solver who is highly driven and self-organized. Good attention to detail. Good analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIP, ACCP, PCNSP, CCSP etc. Required Experience: Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc. Moderate level experience in technical support to clients. Moderate level experience in diagnosis and troubleshooting. Moderate level experience providing remote support in Security technologies. Moderate level experience in relevant technology. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Will be responsible for New Lead Generation / New Customer Acquisition Resource will be working with OEM’s like Cisco, Juniper, Poly, AudioCodes etc in Voice, Video – AV & Networking domain to work jointly with OEM contacts.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Network Engineer (Firewall Engineer L2/L3) Location : Vadodara (Work from Office) Shift Hours : US Shift (7:30 PM to 4:30 AM) About VikingCloud VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions faster. Powered by the Asgard Platform, the industrys largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day. VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted. This Position Network Engineer with 3 to 5 years of experience that has strong firewall, IP Networking and VPN skills. Candidates will be part of the VIKING CLOUD Engineering team completing customer implementations and providing ongoing customer support. They will need experience with Meraki and Fortinet firewalls (required) and other major firewalls including Ubiquiti , Checkpoint, Juniper, Cisco (preferred), and good customer relationship skills. Responsibilities Firewall Implementation and Support Installing VIKING CLOUD Managed Network Solutions including Fortinet firewalls. Making changes to VIKING CLOUD firewalls in support of customers’ needs. Solving technical customer issues in firewalls, filtering, IP Networking, Routing, VPNs and application connectivity. Respond to firewall/network issues on a rotating on-call basis. This will, depending on the situation, may require work outside the traditional work hours, including weekends and holidays, and will require carrying and responding to a cell phone or other contact device, as determined by management. Monitor performance, capacity, and availability of the firewalls on an ongoing basis. Recommend improvements in technologies and practices to increase these metrics. Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, firewall support and operating infrastructure. Work with other technical staff to develop firewall architectures, technologies, and quality assurance policies and procedures. Deliver better than agreed customer SLAs. Firewall and VPN Management Perform incident, problem and change management process for firewalls according to ITIL standards. Improve customer satisfaction metric, through stable transparent service. Continuous Improvement: Assist in training and development of internal resources Create relevant documentation for new issues Assist in the development, approval and maintenance of knowledge base articles Qualifications 4-7 years’ experience in Information Technology with specific knowledge in IT firewall, IP Networking and VPN. Hands-on experience with Meraki and Fortinet firewalls will Level 2 or Level 3 Support. Knowledge and experience with network protocols and concepts including: SSH, FTP, ICMP, TCPIP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs. Ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark) Effective interpersonal and consulting skills to be used to align customer needs to tactical and strategic solutions. Ability to effectively collaborate in a dynamic team environment. Strong written and verbal communication skills necessary for clear client communication, definition of scope, project deliverables, appropriate system documentation and client communication. Documentation (Excel & Vision) Must have professional demeanor and ability to prioritize and work in a fast-paced environment. Bachelor’s Degree in related fields