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10.0 - 14.0 years
15 - 30 Lacs
Noida
Hybrid
Roles and Responsibilities Design secure and scalable network architectures for enterprise / government clients across SD-WAN, Core Networking, Firewalls, and Data Centre infrastructure. Configure, deploy, and manage routing, switching, and security devices from multiple OEMs including Cisco or Juniper , Extreme, Checkpoint/ Fortinet , and Radware. Lead solutioning and engagement with multiple OEMs to compare technologies, ensure compliance, and recommend best-fit solutions. Create and review High-Level Design (HLD), Low-Level Design (LLD), BoM/BoQ, network diagrams, and bid documentation aligned with customer RFP/RFQ. Manage complex network migration and implementation projects, including cutover strategies and rollback planning. Provide technical mentorship, lead solution workshops, and present network/security strategies to clients and internal teams. Understand data centre networking and security including segmentation, load balancing, virtualization, and resilience strategies. Exposure to SASE architecture and solutions , integrating SD-WAN (CISCO VIPTELA/ MERAKI) with cloud-delivered security including CASB, ZTNA, SWG , and Firewall-as-a-Service (FWaaS Take ownership of full project lifecycleright from requirement gathering and solutioning to delivery and post-deployment support.
Posted 1 month ago
6.0 - 9.0 years
15 - 20 Lacs
Hyderabad
Work from Office
iRole & responsibilities Job Title: Senior Network Developer Location: Hyderabad, India Employment Type: Full-time Experience Required: 6 to 9 years Key Responsibilities: Design and develop software components and solutions for network automation and orchestration. Build APIs and integration tools to interface with network infrastructure (routers, switches, firewalls, SDN controllers, etc.). Develop and maintain scalable, efficient network applications using Python , Go , Java , or similar technologies. Automate network provisioning, configuration, and monitoring using tools like Ansible , Netmiko , RESTCONF , or gRPC . Collaborate with network operations teams to convert infrastructure requirements into working code. Troubleshoot and resolve complex issues involving application-to-network integration. Optimize network automation workflows and ensure high availability and fault tolerance. Maintain technical documentation, coding standards, and version control best practices. Required Skills: Strong programming experience in Python , Go , Java , or C/C++ with a focus on network-centric applications. Solid understanding of TCP/IP, BGP, OSPF, VLAN, VPN, NAT, DNS, DHCP , and other core networking concepts. Hands-on experience with network automation frameworks: Ansible , Netmiko , NAPALM , gRPC , RESTCONF/NETCONF . Good knowledge of Linux networking , shell scripting, and packet capture tools like Wireshark . Familiarity with version control (Git) and continuous integration pipelines. Ability to design RESTful APIs and integrate with network infrastructure components. Preferred Skills: Knowledge of cloud networking (AWS VPC, Azure Networking, or GCP Cloud Router). Experience with Software-Defined Networking (SDN) platforms like Cisco ACI , VMware NSX , OpenDaylight . Familiarity with containers and orchestration : Docker, Kubernetes. Exposure to Infrastructure-as-Code (IaC) and DevOps best practices. Qualifications: Bachelors or Masters degree in Computer Science, Information Technology, Electronics, or a related field. Preferred certifications: DevNet Professional, CCNP, JNCIP, AWS Advanced Networking , etc. Interested candidates can share their resumes at: Spruha@hiringeye.com Contact: 9403044174 Preferred candidate profile : PRODUCT BASED COMPANY ONLY
Posted 1 month ago
15.0 years
0 Lacs
Hyderabad, Telangana, India
Remote
Manager, Service Assurance Do you demand the best from your professional career? Are you inspired by excellence? At Centrilogic, you will have the power to make a real impact. Come and join us in our mission to help companies become better digital versions of themselves. PURPOSE AND OBJECTIVES Over nearly 15 years, we’ve become a premier global provider of multi-cloud management, cloud-native application development solutions, and strategic end-to-end digital transformation and connectivity services. Headquartered in Canada and with regional headquarters in the U.S., India, and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide. The Service Assurance organization is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction. Reporting to VP, Service Assurance, this onsite role will be based out of our Hyderabad, India office location. EXPECTATIONS AND TASKS Among other responsibilities, you should expect to do many of the following: Strategic Partnership – business acumen and ability to inspire others Work directly with the Vice President of Service Assurance on strategic projects connected to the organizational goals. Provide goals for your team members which clearly show a link between their success and that of Service Assurance organization and Centrilogic. Foster an environment of Psychological Safety where failures are treated as learning opportunities. Role model behaviors, policies and procedures to ensure team members are compliant on Centrilogic and Service Assurance processes. Be transparent in your decision making e.g.: clear and fair promotion and career progression decisions. Tech Whisperer Behavior – translate IT to business people and business imperatives to engineers Ensure employee development plans are documented in BambooHR and regularly reviewed with your team members (at least once a month). Provide clear and timely feedback to your employees regarding their performance and development (bi-weekly or at least once a month). Regular alignment to ensure good cooperation with leaders of all departments (e.g.: Practice Teams, Service Management Office, Service Delivery Managers, Sales, Project Management Office, etc.). No Stone Unturned Mindset – challenge each other to think outside of the box Create best practices for your team in your own responsibility area that help Service Assurance move towards ITIL v4 (Information Technology Infrastructure Library) best practices in problem and incident management. Efficient resource allocation within own responsibility area based on empirical data and not merely anecdotal evidence. Work with teams to implement preventative measures and improvements. E.g.: promoting an RCA methodology in Service Assurance, scheduling regular preventive maintenance tasks, etc. Billable Mindset – focus on value added services and revenue expansion opportunities Host or co-facilitate presentations and/or meetings with customers (i.e.: managers, directors, stakeholders, senior analysts, etc.). Ensure achievement of both team Key Performance Indicators as well as overall Service Assurance organizational KPI’s (i.e.: SLOs, SLAs, etc.). Work on our IT Service Management solution (ServiceNow) to promote a Knowledge Centered Support strategy within the organization. Customer First Approach – keep the promise and act without customers best interest in mind Balance queue and incident management with training and development opportunities for your staff. Ensure compliance and improvement of all mandatory Centrilogic and Service Assurance processes and training. Safeguard engineers proactively act on alarms detected in our monitoring infrastructure i.e.: Logic Monitor, Azure, Zerto, etc. Act as a point of contact for escalations related to complex technical issues, ensuring internal stakeholders and customers are kept up to date with incident resolution progress. Coordinate with Account Teams, ITSM Queue Leads, Service Assurance and Practice (Delivery / Engineering) teams to ensure timely resolution. Participate in post-incident reviews (PIRs) and contribute to the improvement of incident management processes. Be part of a small, tight-knit team of professionals Working collaboratively on customer-oriented projects. Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here. Get the small startup feel with enterprise backing. Innovate and prototype new tools that will help Centrilogic run simple. Anything you can think of to make the business run better will get Centrilogic support. Join the Centrilogic Family and become an ambassador for the Service Assurance Organization. EDUCATION University degree or College diploma program in Computer Science, Business and Technology, Information Systems or related areas. SKILLS AND COMPETENCIES Required: 4+ years of leadership experience in a technology or telecommunications environment. Knowledge of business and technology processes. Proven track record of escalation management experience. Excellent Critical Thinking and Emotional Intelligence skills. Ability to communicate effectively at different levels – direct-reports, peers, ELT and C-level. At least two of the following subject matters: Intermediate knowledge of any Network technology (Cisco, Juniper, Fortinet, etc.). Intermediate knowledge of Hosting, VPS, Public or Private cloud services (Azure, AWS, etc.). Basic knowledge of any IT Infrastructure Monitoring system (Logic Monitor, Alert Logic, etc.). Basic knowledge of any Backup / Disaster Recovery solutions (CommVault, Zerto, etc.). Basic knowledge of any Firewall and Security tools (FortiGate, Firepower, SRX, etc.). Basic understanding of database concepts, including SQL Queries, data structured, database management principles and common platforms (SQL Server, Oracle, MySQL, etc.). WORK EXPERIENCE 5+ years of experience in the technology or telecommunications sector. Experience leading a Technical Support Operations Center or Mission-Critical Control team is a plus. LOCATION Centrilogic - Hyderabad Office, India This job is not remote.
Posted 1 month ago
2.0 - 7.0 years
9 - 19 Lacs
Noida
Hybrid
Job Summary Experience and comprehensive knowledge of routing and networking fundamentals (BGP, GRE, TLS, DNS, Load Balancing, etc.) along with working independently in the deployment of Juniper, Cisco, Fortinet, Palo Alto, Illumio systems for large-scale cloud and enterprise environments Experience and comprehensive knowledge of Public Cloud environments (GCP, AWS, AZURE) and associated networking technologies (VPCs, Shared VPC, Load Balancing, HA & DR configurations, etc.) Experience working on projects with a cross-functional team of experts to create best-practice private and public-cloud networking environments at scale. Analyze data to diagnose and identify root causes to network-specific events. Participate in on-call rotation and handle escalations in a fast-paced environment. Provide user support, incident responses, and detailed summary to leaders or upper management. Proven familiarity and experience with Network automation, orchestration and Infrastructure as- Code technologies. Primary/Essential Duties and Key Responsibilities: Responsible for UKG’s data network infrastructure including but not limited to routers, switches, firewalls, network taps, tools, and load balancers; both physical and virtual Design and maintain continuous integration systems Build out test and production network appliances, installation of software and applications via infrastructure as code automation Improve, innovate, and create enhancements to existing processes and policies Assist in the architecture, design, implementation in both our private and public cloud builds Ensure that proper operational plans and documentation are delivered with each initiative Provide and maintain clear, consistent, and accurate documentation of network topologies and standards, including documentation of ISO and other related standards and/or regulatory compliance Work from ticket queue on provisioning, break-fix, and new initiatives along with maintaining, troubleshooting, and supporting all adds, moves and changes to the environments. Follow routine operational tasks such as device backups, code management, configuration compliance, reporting, environmental and performance management while adhering to security policies. Perform all tasks within security, governance, and compliance standards and guidelines. Required Qualifications: 2+ years of proven and real-world experience in the implementation of complex networking concepts. 2+ years of experience in the implementation of mission-critical public cloud deployments Experience with load balancing strategies/ techniques, expertise in application switching/traffic management, knowledge of persistence and SSL certificates. Experience with working with tunneling technologies including IPSEC and SSL VPNs and GRE tunneling Experience in Linux/Unix command line and command line tools. Experience in automating routine Network tasks; identifying areas for Continuous Improvement using tools like (Terraform, Ansible, Python, Github Actions) Preferred Qualifications: Bachelor’s degree in computer science, Electronics or Electrical Engineering. Experience in automating routine tasks; identifying areas for Continuous Improvement Any Public Cloud Certification. Proven 2+ years experience in LAN switching Internetworking to include VLANS, spanning tree, trunking, port aggregation, and segmentation. Proven 2+ years experience with Firewall implementations and support on most of these vendors: CISCO, Juniper, Palo Alto, Fortinet, Illumio. Experience with DNS / AAA / NTP / SFTP / Syslog / SNMP management. Experience with protocol analyzers and related network diagnostic tools. Strong skills in problem solving and communication. Strong communication and collaboration skills. Personal commitment to high quality. Interpersonal Skills: Upbeat, friendly, motivated and ready to help contribute to the team Ability to work in a team environment and partner effectively with others Ability to communicate effectively (listening, presenting and questioning) Ability to clearly explain and justify ideas when faced with competing alternatives Ability to be flexible in a negotiating environment Excellent customer service skills Positive team participation skills Strong organizational, written and communication skills Travel Requirements: As needed basis. This position is in Sector 62, Noida, India location. 3 days in office required. Work hours: 9:00 am – 6:00 pm IST
Posted 1 month ago
10.0 - 20.0 years
15 - 19 Lacs
Bengaluru
Work from Office
Educational Master Of Engineering,Bachelor Of Science,BTech,Bachelor of Engineering,BCA,Master Of Technology Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. Enterprise in Data Network Design, Preparing of HLD/LLD, Implementation, Team leading, Service Level management, demand, incident, change management. Provide network WAN/LAN design, implementation, consulting, Cisco, HPE-Aruba, Juniper, Dell or equivalent Network assessment Identify the gaps and suggest the remedial solution. Leading the team of Network Design and Deployment EngineersYou would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional : Experience in following technologies - Cisco Routing and Switching including VXLAN, CISCO SD Access, Aruba SD LAN, CISCO ISE, Aruba Clear PassExperience in Network Automation is a plus Preferred Skills: Technology-Network-CISCO technologies Technology-Network-AccessPoint-Aruba Domain-Network-SDN Technology-Network-Cisco Identity Services Engine ( ISE ) Domain-SDN-NFV-Software Defined WAN( SDWAN) Generic Skills: Technology-Network-Switching Domain-networking-Cisco certifications Technology-Networking-Routing technologies
Posted 1 month ago
3.0 - 6.0 years
14 - 18 Lacs
Bengaluru
Work from Office
Educational Master Of Engineering,Bachelor Of Science,BTech,Bachelor of Engineering,BCA,Master Of Technology Service Line Cloud & Infrastructure Services Responsibilities -Deep understanding of network protocols:SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol-Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) -Network Configuration ManagementConfigure and maintain network devices including routers, switches, access points, and firewalls according to established standards and best practices.-Security ManagementImplement and maintain basic network security configurations on devices, collaborating with security teams on advanced security measures-Network monitoring:Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them -Troubleshooting skills:Ability to analyze network traffic, diagnose issues using tools like ping, traceroute, and packet captures -Wireless Network troubleshooting for Cisco, Aruba, Juniper -ITIL Process – working experience of Incident, Change, Problem, Configuration management -Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Product, tools experience -Experience with one or more of network products:-Routers and Switches (Cisco, HPE – Juniper Aruba, Fortinet, Arista) -SDWAN – Viptela, Silver peak, Versa, Aryaka -Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now -Understanding of network Load balancers F5, NetScaler, VMware AVI etc Preferred Skills: Technology-Network-CISCO technologies-CISCO Nexus Technology-Network-Switching Technology-Network-AccessPoint-Aruba Domain-Network-SDN Technology-Networking-Routing technologies Domain-SDN-NFV-Software Defined WAN( SDWAN) Generic Skills: Domain-networking-Cisco certifications
Posted 1 month ago
5.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
About us Infobahn Technical Solutions (India) Pvt . Ltd . is one of the leading Digital Solution Provider and are amongst the leading partners of HPI, HPE, Samsung, Microsoft, Apple etc. We service Customers in different technology practices viz. DSG , Cloud, Data Centre Solutions ( servers & Storage) across the country in various industry verticals like Manufacturing, Automotive, Retail, BFSI (from SMB, Enterprise to Global Accounts).You can visit our website for more details - www.infobahnindia.net . Job Role – Presales Networking (5+ Years Experience) Location: Kanjurmarg, Mumbai Experience: 5+ Years Industry: IT Infrastructure / Networking Roles & Responsibilities: Work closely with the sales team to understand customer requirements and provide technical solutions. Design and propose networking solutions based on client needs, including LAN, WAN, SD-WAN, firewalls, routers, and switches. Conduct product demonstrations, presentations, and POCs (Proof of Concepts) for clients. Assist in responding to RFPs, RFQs, and tenders by creating detailed technical proposals. Collaborate with OEMs and vendors for the best pricing and solution structuring. Provide presales technical support, including solution architecture, network design, and sizing. Keep up to date with the latest networking technologies, trends, and solutions. Work with internal teams for project handovers and post-sales support coordination. Required Skills & Qualifications: Bachelor's degree in IT, Computer Science, or a related field. 5+ years of experience in presales for networking solutions. Strong understanding of networking technologies, including Cisco, Juniper, Fortinet, Palo Alto, and other leading brands. Hands-on experience with routing, switching, firewalls, and SD-WAN solutions. Excellent communication, presentation, and documentation skills. Ability to handle client interactions and technical discussions effectively. Certifications such as CCNA, CCNP, or equivalent will be an added advantage.
Posted 1 month ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts. You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions. Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation. You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us. To thrive in this role, you need to have: Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits Advanced Certifications on at least one or two above mentioned technologies. Excellent planning and project management abilities, taking changing circumstances into account. Strong communication skills, with the ability to work across different cultures and social groups. Effective active listening skills. A client-focused approach, prioritizing their requirements and creating positive experiences. Adaptability to changing circumstances and the ability to work diligently when necessary. A positive outlook and the ability to work well under pressure. A bachelor's degree in IT/Computing or equivalent work experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 month ago
0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 month ago
0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Able to handle Fortinet SDWAN enterprise network independently. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP / NSE 3 or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 month ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 month ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 month ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 month ago
4.0 - 8.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Join our Team About This Opportunity Ericsson is currently seeking a dynamic Senior Engineer. The following work position / area/ specific functional skills are typically applicable to the Senior Engineer-SRF functional role. Good Technical Knowledge of the specific MPBN nodes i.e. Router/Switch/Firewall for Mobile Communication Understanding of all Processes, routines activities and stakeholder management. What You Will Do To ensure configuration/ upgrades / updates handling on various MPBN nodes. SDN and Python scripting knowledge. To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible. Execute system configuration related changes as per given access rights. To ensure EOE Processes are followed in the Workplace Configuration Change Planning: effectively plan to implement all Configuration activities related to routers (Cisco, Juniper, Ericsson, Huawei, Alcatel-lucent) & Extreme switches as per the network requirements. SDN and Python scripting knowledge. Integrating new node, reconfiguration of existing nodes, shifting of traffic etc. Upgrades & updates (router/switch/firewall) Defining firewall policies, opening port & configuring routing. Pre/Post change checks: to ensure that the configuration activity has been carried out properly without any impact on services, Pre/post activity checks and testing have to be done. You will bring Very Good configuration and troubleshooting expertise on IP Protocols (i.e. OSPF, ISIS, BGP, MPLS, BFD, VRRP). Hands on experience on solutions such as Cisco SDN. (APIC controller and ACI fabric). Good understanding on Nokia SDN ( Nuage) , NFV. Clear & detailed understanding of GSM/GPRS/WCDMA/LTE/IN Call flows Good exposure to Router/Switch/Firewall of MPBN nodes of Cisco / Juniper / Ericsson / Huawei / Alcatel-lucent. Understanding and awareness of switching. Qualifications: B.E / B.Tech. preferably in Electronics & Communications with relevant experience in IP networking & SDN. Relevant Experience: 4-8 years (relevant to IP Network & SDN) Working Hours: 24X7 Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 769214
Posted 1 month ago
4.0 - 8.0 years
7 - 12 Lacs
Noida, Gurugram
Hybrid
Our Exciting Opportunity: The incumbent would be part of IP Connectivity Operations, IT Infrastructure Operations team within Global Competence Center (GCC), India. The position is based out of Gurgaon or Noida, India - open for both locations. He would be responsible to provide second-level support on incidents, problem resolutions and technical operations. The incumbent should be authoritative on hardcore networking technologies such as Routers, Switches, Firewalls, proxies, load balancers, VPNs and must have a passion for it! We believe in trust we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity – trying new things and learning from our mistakes . We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness , we enjoy and feel passionate about what we do and value each other’s technical competence deeply. You will: Investigate and resolve incidents. Investigate and diagnose problems. Where applicable, identify short-term work-around solutions. Act as network specialist and identify improvements in existing deployed solutions, provide input to RFCs etc. Support and maintain routers, switches, firewalls, proxies, load balancers, DNS, Email Security solutions Build user documentation. Provide technical support. Redesign and reconfigure alarms for network. Maintain a stable environment and optimizes the network as vital. To be successful in the role you must have: 5+ Years of experience in LAN/WAN Networks and Security Operations/Development Candidate should have relevant technical experience on Juniper, Cisco, Palo Alto, Cloud Strong Technical Skills on IP/MPLS, Routing, WAN/LAN, Security, DHCP/DNS/IPAM, Aruba Switches & WLAN Candidates having experience with Juniper DC-LAN and virtualization environments will have an added advantage. Configure and optimize Juniper routers and switches to support VXLAN deployment. Provide support for network security practices and implement best practices for routing. Should have excellent hands-on troubleshooting experience, Good to understand tools like Wireshark. Understanding and experience while working with Cloud technologies, Devops, Terraform, cloudformation. Candidate should have experience with Network and security over Azure/AWS/GCP clouds. The candidate will need to be prepared to be flexible in approach to work content and responsibilities, along with out of hours and on-call support. Candidate Should be ready for 24x7 role. Communication with Business – Stakeholder Management and Customer Interaction Individual Contribution and hands on technical role Ways of working – Lean & Agile, DevOps, Automation, AI, Scripting, ISMS Framework Communication with Business – Stakeholder Management and Customer Interaction Key Qualification: Education: A primary degree in Engineering, IT or Telecommunications Experience: 5+ years
Posted 1 month ago
0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 month ago
0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 month ago
3.0 - 5.0 years
0 Lacs
India
Remote
About Juniper Square Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you. Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have a physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time. About Your Role This role is for Bangalore location with a hybrid work model. As a FullStack Engineer, you will collaborate closely with other engineers and cross-functional partners across our product, design, and quality assurance teams to extend and build out new system capabilities. Your role is to collaborate with the team to deliver on these objectives and contribute to evolving our platform's infrastructure to meet expanding scope and scale. What You’ll Do Contribute to large, complex projects in a team, and execute development tasks to completion Participate in project kick-offs and adapt technical specifications for implementation Define new and expand existing data models, including database schema and object models in the data access layer Implement required business logic in the service layer Define and implement GraphQL schema and resolvers and integrate with the front-end Write integration and unit tests for your code and perform code reviews for colleagues Provide technical support for stakeholder groups such as customer success Participate in monitoring, diagnosing, and addressing production issues Qualifications Bachelor's degree in Computer Science or equivalent work experience 3-5 years of experience building cloud-based web applications Expertise in object-oriented programming (OOP) such as Python, Javascript or similar server-side web application development languages Experience with SQL database schema design and query optimization Experience with GraphQL, Apollo Server, React, and NestJS is a plus but not required Experience with Cloud (AWS preferred), Docker, and Kubernetes would be a plus You must be flexible and adaptable—you will be operating in a fast-paced startup environment At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications.
Posted 1 month ago
0 years
4 - 6 Lacs
Chennai
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve. Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelor’s degree in information technology/computing or equivalent experience. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 month ago
7.0 years
0 Lacs
Gurugram, Haryana, India
Remote
Job Responsibilities: Configuring and monitoring firewalls, switches, and routers. Good Experience with Juniper devices. Deep knowledge of Spanning Tree, VLans, VTP. Good knowledge on various tunnelling technologies e.g., VPN, GRE. Upgrade, install and troubleshoot networks, networking hardware devices and software. Good experience in setting up and managing LAN and WAN environment. Knowledge of routing protocols like RIP, OSPF, VRRP, EIGRP and BGP. Maintain inventory of equipment and parts as well as documentation of vendor activities. Develop and document system standards for network devices. Willingness to work night shifts and provide backup support. Qualifications: Bachelor’s degree (or equivalent) in relevant field. 7+ years of experience in network engineering. CCNP (Cisco Certified Network Professional), CCDP (Cisco Certified Design Professional), or CCIE (Cisco Certified Internetwork Expert). Palo Alto Networks Certified Network Security Engineer (PCNSE). FortiGate and SonicWall certifications. Zscaler Certified Professional (ZCP) or other relevant cloud security certifications. JNCIP or equivalent Juniper certifications. CompTIA Security+, CISSP, or other industry-recognized security certifications. Required Skills: Cloud security, firewall management, and networking infrastructure. Extensive hands-on experience with Fortigate, Palo Alto Networks, SonicWall, and Juniper SRX firewalls and security appliances. Expertise in Zscaler, OpenStack, and Neutron cloud technologies, and integration with on-premises infrastructure. Advanced knowledge of networking protocols such as IPsec VPN, GRE, MPLS, BGP, OSPF, EIGRP, and VRRP. Experience with network monitoring tools like SolarWinds, Zabbix, or equivalent platforms. Deep understanding of Layer 2 and Layer 3 switching, including Spanning Tree, VLANs, VTP, and Ethernet LAN Switching. Expertise in network services such as DNS, DHCP, IIS, FTP, and their configuration and management. Proven experience in managing Windows Servers and Linux routing configurations. Strong troubleshooting skills and ability to resolve complex issues related to firewalls, routers, and network configurations. Configure and optimize site-to-site VPNs, remote access VPNs, and IPsec VPNs for secure communications. Perform firewall upgrades, patch management, and troubleshooting for performance and security enhancements. Provide 24/7 support for critical incidents and escalations, ensuring minimal network downtime and business continuity. Mentor junior engineers and provide guidance on advanced networking concepts, security practices, and troubleshooting. Collaborate closely with cross-functional teams (Security, Infrastructure, DevOps) to implement and maintain security controls across networks and cloud environments. About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in
Posted 1 month ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve. Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelor’s degree in information technology/computing or equivalent experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 month ago
5.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Network Security Engineer - JD L3 – Min 5 year’s experience Location: Gurugram (Client site) Responsibilities: · Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and other network devices. · Troubleshoot network problems and provide technical support to users. · Conduct security audits and risk assessments. · Develop and implement security policies and procedures. · Monitor network performance and optimize network security. · Implement and manage network security solutions, such as firewalls and intrusion detection systems. · Work with vendors to procure and install network equipment. · Stay up-to-date on the latest networking technologies and trends. Qualifications : · Bachelor’s degree in computer science or a related field. · Strong understanding of networking protocols and technologies. · Experience with Fortinet, Juniper, and Cisco networking equipment. · Experience with network security solutions. · Strong troubleshooting and problem-solving skills. · Excellent communication and interpersonal skills. . Budget up to 12Lpa
Posted 1 month ago
7.0 years
0 Lacs
Pune, Maharashtra, India
Remote
Job Description Title: L3 Network Technician - WFH Location: Remote Opportunity: Full-Time Experience: 7+ Years Skills: Networking, Virtualization & Hyperconvergence, Cisco, Juniper, Fortinet, and Active Directory Shift: IST Application deadline: 8 July 2025 Notice: One week or Less (Applicants who can not join in a week will be rejected) About Company At AlifCloud IT Consulting Pvt. Ltd. we are dedicated to delivering exceptional white-labeled services to enhance organizational security and efficiency. We support Managed Service Providers (MSPs) with our white-labeled offerings, providing valuable pre-sales assistance, top-notch engineers, 24/7 support, and comprehensive managed services. Our mission is to empower IT partners by modernizing their technical teams and ensuring round-the-clock availability through agile and responsive engineering support. Position Summary The NOC Technician III is a senior level Network Operations Center technical role responsible for data center and cloud customer technical support requiring excellent comprehension of IP networking, DNS, server hardware, network hardware, storage hardware, ethernet, server virtualization, storage area networks, Windows operating systems, and Linux operating systems. Core Responsibilities Monitor datacenter infrastructure, respond to alerts, troubleshoot, and communicate with internal teams Monitor customer ticketing system, respond to requests, and communicate with customer to resolve issues Provide hands-on support when needed on customer systems Work with internal engineering teams on supporting infrastructure and installing new infrastructure Complete scheduled tasks as part of NOC team to ensure proper operations Mentor NOC Technician I and II members on technical comprehension, standard operating procedures, process improvements, and communications skills Take over escalated tasks from NOC Technician I and II Generate well-written SOP that meet company’s standard Training new NOC Technical staff Guide and assist NOC Technician I & II staff in different area of configuration or troubleshooting Handling and taking ownership of cloud building and migration tasks Required Knowledge, Skills, And Abilities (KSAs) Proven technical competency in “IP network and DNS” plus all additional from the following core skill areas: Server, Network, Storage hardware Server Virtualization with Hypervisors VMware, Hyper-V, or KVM Storage Area Networks Windows Systems Administration Linux Systems Administration Very reliable and possesses the flexibility to handle different tasks Demonstrated ability to apply troubleshooting skills Advanced experience supporting Linux (CentOS & Ubuntu) and Windows servers (2016 to 2022) including Active Directory & GPO Comprehensive knowledge of using Linux and Windows logs Thorough understanding of Linux commands, filesystems and shell scripts. Expertise with networking in a Linux and Windows environment such as TCP/IP, subnetting, DNS record management, DHCP, SSH, Iptables etc. Thorough understanding of wired Ethernet Strong hardware (RAID 1,5,6,10, RAID controllers & iDrac) configuration and troubleshooting skills including patching and firmware updates Excellent oral and written communication skills and willingness to work effectively as a member of a support team. At the same time, has the ability to solve problems on their own when necessary Fast and efficient customer service skills. Experience working with help desk ticketing system, writing e-mail responses, and providing basic written instructions Ability to follow instructions and procedures Education And Experience Requirements 5 years of experience designing & supporting Windows and Linux infrastructure required 5 years of experience supporting common services, programing languages and monitoring systems such as SMTP, SNMP, BIND, Apache, IIS, NGINX, Powershell, Perl, Python, Node.JS, and HA Proxy preferred 5 years of experience installing and configuring Hyper-V, VMWare, or some Open-Source virtualization platform required 3 years of experience in TCP/IP network switching and routing is required 2 years of experience in Veeam installation, configuration and operation required 1 year of experience with Zabbix installation and configuration required 2 years of experience in updating & configuring intermediate hardware firewall required Experience working in a data center preferred Experience with Linux and LAMP stack both in system administration and installation/configuration preferred Bachelor’s degree in computer science, computer engineering, information systems, or equivalent preferred. Any IT certification is a plus Languages Fluency, both written and spoken, in English is required Working Conditions & Physical Requirements Travel: Willingness and ability to travel domestically and internationally preferred. Physical Requirements: Ability to occasionally lift and/or move up to 50 pounds. Occasionally required to run and dress network or power cables. Key Performance Indicators (KPIs) System Uptime: Maintain system uptime at 99.9% or higher for critical infrastructure. Incident Response Time: Respond to high priority customer tickets within 1 hour, Stabilize critical infrastructure incidents within 4 hours of initial notification, and non-critical incidents within 1 business day. Project Delivery: Successfully complete 90% of infrastructure projects within scope, on time, and within budget. Automation Efficiency: Implement and maintain automation scripts that reduce manual intervention by 25% or more. Backup Success Rate: Achieve 100% backup success rate for critical systems and services. Security Remediation: Address and resolve 100% of high-priority security findings within 72 hours. Client Satisfaction: Maintain client satisfaction with presales and support efforts at 90% or higher based on feedback surveys. Documentation Accuracy: Ensure 100% accuracy in system documentation, with updates completed within 72 hours of changes. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensures and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. At Alif, we believe that diversity is our strength and inclusion is our mission. Our team is a vibrant tapestry of different cultures, backgrounds, and perspectives, and we are proud to celebrate this diversity every day. Join us in celebrating the rich diversity that makes AlifCloud IT Consulting a great place to work! Together, we can create a more inclusive and equitable world.
Posted 1 month ago
5.0 years
0 Lacs
Pune, Maharashtra, India
Remote
Job Description Title: NOC Engineer Level 3 Location: Remote Opportunity: Full-Time Experience: 5+ Years Skills: Networking, Virtualization & Hyper convergence, Cisco, Juniper, Fortinet, and Active Directory Shift: IST Application deadline: 8 July 2025 Notice: One week or Less (Applicants who can not join in a week will be rejected) About Company At AlifCloud IT Consulting Pvt. Ltd. we are dedicated to delivering exceptional white-labeled services to enhance organizational security and efficiency. We support Managed Service Providers (MSPs) with our white-labeled offerings, providing valuable pre-sales assistance, top-notch engineers, 24/7 support, and comprehensive managed services. Our mission is to empower IT partners by modernizing their technical teams and ensuring round-the-clock availability through agile and responsive engineering support. Position Summary The Network Engineer II is responsible for designing, implementing, and supporting infrastructure solutions, ensuring optimal performance, security, and reliability. This role involves project work related to infrastructure architecture, virtualization, containerization, storage, and team collaboration. The Network Engineer II is also responsible for providing presales engineering support and on-call after-hours infrastructure support. The role will support Network Engineering staff as a tier 2. Core Responsibilities Infrastructure Operations & Support: Manage assigned infrastructure systems, ensuring their stability, security, and efficient operation. Project Execution: Complete assigned project tasks on time and within scope, ensuring project goals are met. Consulting: Provide expert IT infrastructure knowledge and consulting for assigned projects. Automation: Develop infrastructure automation code and documentation to streamline processes and improve efficiency. On-Call Support: Provide on-call after-hours IT infrastructure support on a rotating schedule. Presales Engineering: Support presales engineering efforts by providing infrastructure expertise to existing and prospective clients. Required Knowledge, Skills, And Abilities (KSAs) Networking: Knowledge of network addressing, Internet protocols, and DNS. Proficiency in automation is required. Virtualization & Hyperconvergence: Advanced experience with VMWare VSAN, Microsoft Hyper-V, or Azure Stack Hyperconverged Infrastructure. High Availability Design: Experience in designing highly available systems. Governance & Standards: Familiarity with standards documents and governance practices. Business Process Design: Knowledge of business process design and implementation. Systems Administration: Experience with Linux/Unix systems administration. Project Management: Understanding of project management methodologies and tools. Scripting: Experience with scripting languages such as Perl, Shell, Python, or PowerShell. Networking: Knowledge of network addressing, Internet protocols, and DNS. Best Practices: Familiarity with infrastructure administration and information security best practices. Windows & Active Directory: Strong understanding of Windows Server environments and Active Directory infrastructure. Storage: Experience with network storage and object storage solutions. Education And Experience Requirements Education: Bachelor’s degree preferred in a relevant field of study. Minimum of 5 years of relevant IT experience. Experience with network devices, including Cisco, Juniper, and Fortinet. Experience with server and storage virtualization. Proficient in Linux operating systems. Experience with Microsoft Windows Server and Active Directory. Languages Fluency, both written and spoken, in English is required. Working Conditions & Physical Requirements Travel: Willingness and ability to travel domestically and internationally preferred. Physical Requirements: Ability to occasionally lift and/or move up to 50 pounds. Occasionally required to run and dress network or power cables. Key Performance Indicators (KPIs) System Uptime: Maintain system uptime at 99.9% or higher for critical infrastructure. Incident Response Time: Resolve critical infrastructure incidents within 4 hours of initial notification, and non-critical incidents within 1 business day. Project Delivery: Successfully complete 90% of infrastructure projects within scope, on time, and within budget. Automation Efficiency: Implement and maintain automation scripts that reduce manual intervention by 25% or more. Backup Success Rate: Achieve 100% backup success rate for critical systems and services. Security Remediation: Address and resolve 100% of high-priority security findings within 24–48 hours. Client Satisfaction: Maintain client satisfaction with presales and support efforts at 90% or higher based on feedback surveys. Documentation Accuracy: Ensure 100% accuracy in system documentation, with updates completed within 48 hours of changes. On-Call Response Time: Ensure response times for on-call support are within 30 minutes during scheduled rotations. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensures and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. At Alif, we believe that diversity is our strength and inclusion is our mission. Our team is a vibrant tapestry of different cultures, backgrounds, and perspectives, and we are proud to celebrate this diversity every day. Join us in celebrating the rich diversity that makes AlifCloud IT Consulting a great place to work! Together, we can create a more inclusive and equitable world.
Posted 1 month ago
5.0 - 8.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Juniper Routing and Switching . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
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