Junior Zoho Platform Administrator

As a Junior Zoho Platform Administrator at our company, you will be an integral part of our Global Delivery Team. Your role will involve strengthening the Delivery tools management team to support the organization's digital transformation initiatives and operational growth. You will play a key role in managing and advancing Zoho-based solutions to drive process automation and enhance organizational efficiency. **Key Responsibilities:** - Configure and maintain Zoho Projects settings, workflows, templates, and user roles. - Manage user accounts, including adding, removing, and updating users, assigning roles and permissions, and ensuring appropriate access levels. - Oversee the integration with other Zoho applications and third-party tools (e.g., Microsoft Entra ID, FreshService). - Monitor system performance and address any technical issues that arise. - Provide technical support to users across various departments. - Develop comprehensive user guides, FAQs, and training materials. - Collaborate with project managers and stakeholders to enhance workflows. - Implement automations to boost productivity. - Analyze usage data and recommend improvements. - Ensure data integrity, access control, and adherence to internal policies. - Conduct regular audits of user access and permissions. **Qualifications Required:** - 1+ years of experience administering Zoho Projects or similar project management tools. - Experience with the broader Zoho ecosystem is a plus. - Problem-solving and communication skills. - Willingness to learn. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency in Zoho Deluge scripting is a plus. - Zoho certifications (Zoho Projects, Zoho Directory, Zoho Sprints, etc.). - Experience with APIs and custom integrations. - Familiarity with project management principles and Agile/Scrum methodologies. This position offers you the opportunity to make a significant impact on our mission by contributing to the management and enhancement of our Zoho-based solutions. Your expertise and dedication will play a crucial role in driving process efficiencies and supporting the organization's growth.,