Junior System/Network Administartor

Job Title:

Location:

Employment Type:

Position Overview:

Key Responsibilities:

• Deliver first-level technical support to employees via phone, email, and ticketing systems
• Troubleshoot and resolve issues related to operating systems, hardware, software, and peripherals
• Monitor system and network performance to ensure secure and stable operations
• Assist with installation, configuration, and maintenance of desktops, servers, switches, routers, and Wi-Fi access points
• Manage user accounts, access permissions, and group policies (Active Directory, O365)
• Support LAN/WAN connectivity issues, IP configuration, DNS/DHCP queries, and VPN access
• Perform OS updates, security patching, antivirus monitoring, and backup support activities
• Maintain accurate documentation of assets, incidents, system configurations, and support procedures
• Coordinate issue escalations with senior system/network administrators
• Prepare workstations and IT access for new hires and support equipment refreshes
  

Requirements

Required Qualifications and Skills:

• Bachelor's degree in Information Technology, Computer Science, or related discipline
• 2+ years of experience in system administration, network support, or helpdesk support roles
• Solid understanding of Windows OS, desktop administration, and common enterprise applications
• Experience with networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi
• Familiarity with Active Directory, O365 administration, and remote support tools
• Ability to diagnose issues logically and provide prompt resolutions
• Strong customer service, communication skills, and teamwork mindset
  

Preferred Skills (Good to Have):

• Exposure to configuration of routers, switches, and firewalls
• Experience with monitoring tools (PRTG, SolarWinds, Nagios)
• Knowledge of virtualization platforms (VMware or Hyper-V)
• Certifications such as CompTIA A+, Network+, CCNA, Microsoft Associate certifications