Junior Service Lead Delivery Job

About the job: Job Overview We are seeking a dedicated Junior Service Lead Delivery to join our team in Delhi. As a full-time position, this role demands a minimum of 1 year to a maximum of 3 years of work experience. The ideal candidate will possess a strong foundation in project management, customer relationship management, and team leadership. As part of the junior position level, you will play a crucial role in managing service delivery and ensuring customer satisfaction. Qualifications and Skills proven experience in project management to ensure timely and effective delivery of services strong expertise in customer relationship management to maintain and enhance client satisfaction effective team leadership skills to guide and motivate team members towards achieving goals excellent incident management skills to efficiently handle and resolve service disruptions analytical problem-solving abilities to identify solutions swiftly and accurately strong communication skills, both verbal and written, for effective client and team interactions ability to manage and prioritize multiple tasks while maintaining attention to detail must have familiarity with E commerce industry practices and service delivery standards Roles and Responsibilities oversee service delivery operations to ensure customer satisfaction and service quality manage and resolve incidents, ensuring minimal disruption to clients and services collaborate with teams to effectively manage projects from initiation to completion establish and maintain strong relationships with clients and stakeholders provide leadership to the service delivery team, ensuring alignment with company objectives monitor and report on service delivery metrics and continuous improvement opportunities coordinate with other departments to ensure seamless integration of services develop and implement strategies to enhance service delivery and customer experience Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,40,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-06-25 23:59:59