Contact Center Administration Engineer Wipro

5.0 - 8.0 years

1 - 4 Lacs

pune

Work from Office

Key ActivitiesSupport Team Management:o Lead daily activities for UCCE Central Controllers, Peripheral Gateways, CVP servers, Finesse, CUIC , voice gateways and associated infrastructureo Coordinate with L1/NOC teams to validate SLAs, escalations, and shift handovers Incident & Problem Resolution:o Address all incidents; perform root-cause analysis and implement long-term fixeso Proactively Monitor and conduct healthy check on Contact center & Collaboration systems, respond to alerts and events generated from Monitoring tool in co-ordination with Network Operation Center (NOC) team and ensure availability of System to business and Customers. o Engage and managed third-party vendors support. ...

Posted 1 month ago

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Contact Center Administration Engineer Wipro

5.0 - 8.0 years

1 - 4 Lacs

pune

Work from Office

Key Activities Support Team Management: o Lead daily activities for UCCE Central Controllers, Peripheral Gateways, CVP servers, Finesse, CUIC , voice gateways and associated infrastructure o Coordinate with L1/NOC teams to validate SLAs, escalations, and shift handovers Incident & Problem Resolution: o Address all incidents; perform root-cause analysis and implement long-term fixes o Proactively Monitor and conduct healthy check on Contact center & Collaboration systems, respond to alerts and events generated from Monitoring tool in co-ordination with Network Operation Center (NOC) team and ensure availability of System to business and Customers. o Engage and managed third-party vendors supp...

Posted Date not available

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