5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a highly skilled Senior Software Development Engineer in Test (SDET) with extensive experience in Core Java, Selenium, and API Automation, you will play a crucial role in our team. Your strong Java programming skills, hands-on experience with API automation (using REST, Karate), and proven track record of working with automation frameworks will be essential for success in this role. It is imperative that you have a deep understanding of handling JSON files and possess basic knowledge of Performance Testing (PT). Your responsibilities will include developing and maintaining test automation frameworks for API and UI testing using Selenium, Java, and Karate. You will be expected to write, execute, and maintain test cases for REST API automation, handle JSON files for API testing and validation, and collaborate with cross-functional teams to ensure high-quality software delivery. Additionally, you will perform SQL queries to verify database integrity, test backend processes, contribute to Performance Testing (PT) efforts, and identify, document, and track defects for resolution. Continuous improvement of automation processes to enhance test efficiency and coverage, as well as mentoring junior QA engineers and promoting best testing practices, are also key aspects of this role. The mandatory skills for this position include 7+ years of experience as an SDET with strong proficiency in Java and Selenium, 5+ years of experience in Core Java, expertise in API Automation using REST and Karate, strong knowledge of Selenium WebDriver and automation frameworks, experience with handling and validating JSON files, proficiency in writing SQL queries for database validation, and basic knowledge of Performance Testing (PT) and its impact on system performance. Preferred qualifications that would be beneficial for this role include experience in CI/CD pipelines and integrating automation tests, familiarity with cloud environments such as AWS, Azure, or GCP, and knowledge of version control tools like Git.,

Posted 3 days ago

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Client Support Specialist I ICE

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a Technical Support Specialist at ICE Mortgage Technology, you will leverage your technical expertise to assist clients in effectively utilizing our software solutions. Your primary responsibilities will include resolving client problems promptly and independently for 85% of assigned cases, adhering to departmental service level standards, and aiming for first-call resolution while maintaining appropriate technical escalation rates. You will play a crucial role in identifying and addressing systemic customer-impacting issues, participating in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and ensuring timely communication of status updates to clients. It is essential to adhere to company and departmental guidelines and policies for customer interaction, maintain consistent behaviors and service delivery across the team, and manage case backlogs according to departmental standards. To excel in this role, you should have a minimum of 3 years of technical support experience or 1 year of experience coupled with a Bachelor's Degree or equivalent qualification. Proficiency in Client/Server Architecture, Windows, VPN, and network troubleshooting tools such as Telnet, Traceroute, or Ping is required. Additionally, you should possess the ability to analyze and resolve customer issues related to processing, underwriting, closing, post-closing, secondary marketing, regulatory requirements, XML files, JSON files, system logs, and investor guidelines. Experience with log analyzer tools like Splunk, Kibana, or similar platforms is advantageous. A solid understanding of the Mortgage Banking Industry and technical knowledge relevant to the responsibilities of the role is essential. You should be adept at managing your time effectively, collaborating with team members to achieve common goals, and communicating clearly and professionally with clients. Furthermore, you must demonstrate a customer-centric approach, make sound and timely decisions, and exhibit technical proficiency in diverse technologies and skills relevant to the job. Preference will be given to candidates with experience in using Encompass and a basic understanding of the mortgage process and loan origination systems at a conceptual level. This role offers the flexibility of working from home one day per week, providing a balanced work environment conducive to productivity and job satisfaction.,

Posted 3 days ago

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