76 Journey Mapping Jobs - Page 2

Key Responsibilities: We re seeking a Service Designer to transform how we deliver value to customers In this role you ll focus on orchestrating seamless end to end service experiences across our digital products You ll bring together user research journey mapping and systems thinking to ensure that our services work well at every touchpoint online and beyond Key Responsibilities Service Design Strategy Lead the design of service blueprints and digital customer journeys aligning them with business outcomes Use research to identify pain points and opportunities in the customer experience Translate complex functional nonfunctional requirements into actionable service design strategies Collabor...

About the Company Koru UX Design is a leading UX design agency specializing in HealthTech. We partner with clients to deliver user-centered design solutions that drive innovation and enhance user experiences. Our design teams work as an integrated extension of our client's teams, deeply embedding ourselves into their processes to create seamless, impactful products. About the Role We're looking for a Senior UX Researcher who thrives on complex problem spaces and is comfortable driving research in ambiguity. At Koru, your insights won't just sit in reportsthey'll directly influence real enterprise products across healthcare, automation, and finance. You'll plan and execute end-to-end research...

As a Product Development Specialist at one of the world's most innovative financial organizations, you will play a crucial role in identifying new product opportunities, analyzing metrics, and collaborating with cross-functional teams. Your expertise will be utilized to optimize product features and enhance the overall product experience. Key Responsibilities: - Partner with the Product Manager to identify new product opportunities based on user research and market analysis - Plan for upstream and downstream implications of new product features to ensure a seamless product experience - Assist in collecting user research, journey mapping, and market analysis to shape the strategic product roa...

As a Product Development Specialist at one of the world's most innovative financial organizations, you will play a crucial role in leveraging user research, analyzing metrics, and collaborating to optimize and develop new products. Key Responsibilities: - Partner with the Product Manager to identify new product opportunities based on user research and market needs - Consider and plan for the impact of new product features on the overall product experience - Support the collection of user research, journey mapping, and market analysis to shape the strategic product roadmap - Analyze and evaluate product metrics to ensure work aligns with time, cost, and quality targets - Write requirements, e...

As a UX Lead at Echidna, you will play a strategic and hands-on role in championing the user experience across internal teams and external clients. Your responsibilities will include: - Championing the user by representing customer needs and usability across cross-functional teams. - Driving the UX process from discovery to high-fidelity design systems, ensuring best-in-class designs and user flows. - Leading UX designers, offering guidance on tools, methods, and interaction models. - Collaborating with UI designers, developers, strategists, and clients to create intuitive, accessible, and business-aligned experiences. - Utilizing modern design systems and usability standards to develop scal...

As a User Experience Researcher, you play a crucial role in turning hunches into hardcore insights. Beyond being a UX Researcher, you are a Product Researcher who delves into user empathy while also considering market trends, business goals, and product strategy. Your focus is on building what's right, rather than what's easy. **Key Responsibilities:** - Convert random one-liners into valuable research insights. - Conduct interviews, usability tests, surveys, and experiments. - Engage extensively with users to gather valuable feedback. - Map user journeys, create personas, identify trends, and shape product narratives. - Act as a bridge between users, business stakeholders, and the product t...

As a User Experience Designer at Barclays, your role is crucial in crafting seamless experiences that connect people, platforms, and purpose. Your key responsibilities will include: - Hands-on experience with Service Designer or UX Designer to create meaningful end-to-end experiences. - Utilizing planning and forecasting abilities to anticipate change and align resources effectively. - Proficiency in benefits tracking to ensure value realization. - Proficiency in using tools such as journey mapping, service blueprinting, rapid prototyping, and iterative design. - Collaborating and facilitating alignment among diverse stakeholders and thinking in systems to deliver seamless services that scal...

Role Overview: As a Customer Care Leader at Barclays, you will play a pivotal role in shaping the future by supporting various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Your main objective will be to lead and develop a highly engaged team to achieve consistently excellent customer outcomes through innovative strategies. Key Responsibilities: - Stakeholder Management: Work effectively with cross-functional teams, auditors, and compliance professionals. - Ability to work in a fast-paced, deadline-driven environment. - Risk and control framework awareness. - Relevant experience of Lean Six Sigma. Desirable Skill Sets: -...

Role Overview: At Improzo, we are seeking a Data Scientist in Pune to drive insights for pharma clients using advanced ML, Gen AI, and LLMs on complex healthcare data. You will have the opportunity to optimize Pharma commercial strategies and improve patient outcomes by working with leading Life Sciences clients, seasoned leaders, and carefully chosen peers. Key Responsibilities: - Engage with client/business stakeholders to deeply understand their challenges and strategic objectives. - Explore, clean, and prepare large, complex datasets from various sources. - Translate ambiguous business problems into well-defined data science questions. - Design, develop, validate, and deploy statistical ...

As a UX Designer at Amagi, you will be part of the Amagi Design team based in Bangalore, working on building the future of media technology. If you are someone with 2-7 years of experience who is passionate about designing for users, have a keen eye for detail, and approach complex challenges with thoughtful processes, you will find a perfect fit in our team. Your primary responsibility will be to collaborate closely with product managers, engineers, and fellow designers to craft intuitive, cohesive, and elegant experiences across our platforms. You will play a crucial role in shaping the product direction by asking pertinent questions, identifying user needs, and translating insights into a...

As a Capability Lead at bp, you will work with the Product & Projects discipline within the Technology entity. Your role will involve building service design capability within the Indian hub and other global teams. You will drive excellence in design practices, talent development, and ensure alignment with business and customer needs. **Key Responsibilities:** - Develop and maintain service design frameworks and standards. - Establish training programs to enhance service design expertise. - Lead the creation of service blueprints and customer journey maps. - Define and implement service design tools and infrastructure. - Ensure cross-functional collaboration and integration. - Establish KPIs...

As a Senior Product Associate at CAMP Health & Controls, you have the opportunity to utilize your expertise in product development and optimization to drive impactful changes within one of the world's most innovative financial organizations. By incorporating user research, metrics analysis, and collaboration, you play a vital role in the creation of innovative products and the enhancement of existing offerings to meet customer needs effectively. Key Responsibilities: - Work closely with the Product Manager to identify new product opportunities based on customer and market needs using data analytics and discovery. - Consider and plan for the impact of new product features on the overall produ...

Job Title - GN - SONG - Service - Amazon Connect Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A, NonSTPI Must-have skills: Contact Center Strategy Good to have skills: Strong problem-solving skills, adaptability to changing business needs, and expertise in cross-functional collaboration. Job Summary As part of the team, you will work on transformative engagement driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Roles & Responsibilities Lead and contribute to engageme...

Key Deliverables : Design and optimize end-to-end customer journeys from onboarding to renewal. Facilitate cross-functional workshops to identify service pain points and improvements. Conduct qualitative and quantitative research to drive customer-centric innovation. Develop and visualize current and future-state service blueprints and journey maps. Role Responsibilities : Collaborate with UX, Product, Sales, and Customer Success teams. Translate user insights into actionable service enhancements. Advocate for a customer-first approach across organizational silos. Communicate findings and strategies clearly through storytelling and visualization.

As a Gainsight / PSO Consultant at Zywave India, your role will involve being a technical and functional expert on Gainsight to support the customer success strategy. You will collaborate with global Professional Services and Operations teams to design, implement, and optimize Gainsight solutions for both internal and client-facing use cases. Your responsibilities will include technical configuration, integration, and business alignment, translating client success processes into Gainsight capabilities for seamless adoption. Additionally, you will engage with stakeholders from Product, Customer Success, and Technical teams. Key Responsibilities: - Act as the subject matter expert (SME) on Gai...

As a Gainsight / PSO Consultant at Zywave in India, you will play a crucial role in supporting the customer success strategy by being a technical and functional expert on Gainsight. Your responsibilities will include designing, implementing, and optimizing Gainsight solutions for both internal and client-facing scenarios. You will collaborate with global Professional Services and Operations teams to ensure seamless adoption and alignment with business processes. Key Responsibilities: - Act as the subject matter expert (SME) on Gainsight for Zywaves India team. - Own the configuration, customization, and administration of Gainsight across multiple business units. - Design and implement busine...

As a Senior UI/UX Designer at our company, you will utilize your expertise to create intuitive, engaging, and scalable digital experiences. Beyond traditional design, you will integrate AI-driven design thinking into our workflow using the latest tools to enhance user experiences. Taking on a senior role, you will be responsible for the complete design process from initial research and concept development to prototyping, usability testing, and final delivery. Collaboration with product managers, developers, data scientists, and marketing teams will be essential to craft functional and delightful user journeys. Your key responsibilities will include leading UI/UX strategy and execution for bo...

As a Service Designer at e.l.f. Beauty, Inc., you will play a crucial role in architecting seamless service experiences for both customer journeys and internal operations. Collaborating closely with UX, product, and ops teams, you will ensure that our digital experiences are driven by efficient and scalable systems. Your primary focus will be on enhancing business value by increasing revenue, reducing operational costs, and enhancing employee productivity. Your responsibilities will involve documenting end-to-end customer and employee journeys to identify pain points and areas for improvement, developing service blueprints that connect people, tools, and processes, redesigning services to im...

The CRM Specialist role involves joining the Customer Lifecycle team with a focus on executing customer lifecycle campaigns. Your responsibilities will include driving engagement, retention, and customer satisfaction through the effective utilization of CRM tools and automation platforms. By understanding customer behavior, you will implement targeted communication strategies to enhance the overall customer experience. Your key responsibilities will include executing and managing CRM campaigns across various stages of the customer lifecycle such as onboarding, engagement, retention, and re-engagement. You will work closely with customer data to identify touchpoints, pain points, and engageme...

Job Description - CRM Specialist We are seeking a detail-oriented and data-driven CRM Specialist to join our Customer Lifecycle team. As a CRM Specialist, you will be responsible for executing customer lifecycle campaigns, driving engagement, retention, and customer satisfaction through effective use of CRM tools and automation platforms. You will play a key role in understanding customer behavior and implementing targeted communication strategies. Key Responsibilities: Execute and manage CRM campaigns across the customer lifecycle (onboarding, engagement, retention, and re-engagement). Work with customer data to identify touchpoints, pain points, and opportunities for engagement. Build and ...

Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design. As a Service Design Vice President within Design and Customer Experience team, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. As an expert in service design, apply your advanced knowledge of service design prin...

You are a fast-growing design agency based in New Delhi, India, that collaborates with ambitious brands to create intelligent, aesthetic, and conversion-focused websites and digital products. Specializing in UI/UX and website design, you cater to various industries such as SaaS, tech, fashion, wellness, and D2C (e-commerce). As the agency expands, you are seeking a Senior UI/UX & Website Designer to enhance creative output, mentor junior designers, and implement deep UX strategies. As the Senior UI/UX & Website Designer, you will be responsible for the entire design process, from initial discovery to creating polished high-fidelity interfaces. Collaborating closely with strategists, develope...

In this role, you will play a crucial part by: Coordinating with U.S. UX Leadership & Global Teams to ensure alignment on design strategy and execution. Leading Design Thinking Workshops to cultivate creative problem-solving, generate innovative ideas, and align stakeholders. Mapping User Journeys & Experience Flows to identify pain points and unlock opportunities for improved engagement and satisfaction. Developing Wireframes & Prototypes to effectively communicate design concepts, ensuring iterative improvements through stakeholder feedback and usability testing. Collaborating with Product & Engineering Teams to bridge the gap between business goals and user needs, shaping cohesive digital...

You have a great opportunity to join as a Management Trainee in Strategy & Business Transformation in Jaipur. If you are a fresher with a keen analytical mind and a strong interest in strategy, AI, and storytelling, this role offers you the chance to kickstart your career by collaborating closely with senior leadership to lead business transformation and foster innovation. Your responsibilities will include mapping workflows using tools like SIPOC and swimlanes, conducting root-cause analyses using methods like Ishikawa and 5 Whys, proposing AI-driven enhancements, and developing impactful strategy content such as whitepapers and change materials. The ideal candidate for this role would be a...

Join our team as we strive to create a thriving ecosystem that offers accessible, high-quality, and sustainable healthcare for all. As the Senior Manager, Process Design, you will play a crucial role in shaping the operational landscape of our organization. Your responsibilities will include developing and refining cross-organizational process designs to enhance operational efficiency. This will involve utilizing process mapping techniques to visualize workflows and identify areas for improvement. You will also lead a team focused on quantifying opportunities and gaps in processes. A key aspect of your role will be creating detailed process maps using process mapping technology and design pr...