1125 Journalism Jobs - Page 5

Strategic tanking, Strong Analytical skills, Exceptional PowerPoint and Excel and email communication skills are a must. Key Responsibilities Strategic PlanningCollaborate with executive leadership to shape and S&C GNs long-term growth and transformation agenda. Initiative OwnershipLead high-priority strategic projects end-to-end"”from problem definition and analysis to implementation and performance tracking. Business Case DevelopmentEvaluate new growth opportunities by conducting market analysis, financial modeling, and risk assessment. Change ManagementSupport the rollout of new processes, tools, or organizational changes to ensure adoption and sustained impact. Executive CommunicationCreate clear and compelling presentations and updates for senior leaders and key stakeholders. Cross-Functional CollaborationIts an individual contributor role but has very strong dependency to work across teams in HR, Operations, and Finance to align on goals and execute transformation initiatives. Qualification Qualifications 6-10 years of experience in management consulting, growth strategy, operations, or a similar strategic function. Proven ability to lead complex, cross-functional projects independently. Strong analytical skills, with experience in data-driven decision-making. (Exceptional command over excel and power point) Exceptional communication and storytelling skills, with the ability to influence at all levels. Experience working directly with senior executives and cross-functional teams. Comfortable with ambiguity, fast-paced environments, and managing multiple priorities. Preferably an MBA or equivalent.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree German Language proficient Summary :Candidate should be German Language proficient with minimum of B2 level certificationAs an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Candidate should be German Language proficient with minimum of B2 level certification Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide exceptional client support and maintain a high level of customer satisfaction. Troubleshoot technical issues and provide timely resolutions. Document client interactions and solutions for future reference. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and technologies to improve service delivery. Professional & Technical Skills: Candidate should be German Language proficient with minimum of B2 level certification Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with Service Desk Voice Support. Strong understanding of IT service management principles. Knowledge of ticketing systems and incident management processes. Excellent communication and interpersonal skills. Ability to prioritize and manage multiple tasks efficiently. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A Bachelor's Degree and proficiency in German Language are required. Qualifications Bachelor Degree German Language proficient

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Should be proficient in German Language Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient service desk management support. Offer timely and effective resolution to client issues. Maintain a high level of product knowledge. Collaborate with team members to enhance system performance. Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: Minimum B2 Level certification in German Language Must To Have Skills: Proficiency in Service Desk Management. Strong understanding of IT service desk operations. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework and best practices. Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Should be proficient in German Language Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient service desk management support. Offer timely and effective resolution to client issues. Maintain a high level of product knowledge. Collaborate with team members to enhance system performance. Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: Minimum B2 Level certification in German Language Must To Have Skills: Proficiency in Service Desk Management. Strong understanding of IT service desk operations. Experience in troubleshooting and resolving technical issues. Knowledge of ITIL framework and best practices. Good To Have Skills: Experience with Service Desk Voice Support. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality and ensure client satisfaction. Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills - Service Desk Voice Support ; awareness of retail and Point of sale (POS) system troubleshooting. Strong understanding of ITIL framework. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support, Japanese Language Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide efficient and effective service desk support to clients. Troubleshoot and resolve technical issues reported by clients. Document all support activities and solutions for future reference. Collaborate with team members to enhance service desk processes. Stay updated on the latest technologies and trends in service desk management. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management. Good To Have Skills: Experience with Service Desk Voice Support. Strong understanding of IT service management principles. Knowledge of incident and problem management processes. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure effective communication with clients Analyze and troubleshoot technical issues Document and maintain support processes Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management Strong problem-solving skills Excellent communication skills Ability to work under pressure Good To Have Skills: Experience with ITIL framework Additional Information: The candidate should have a minimum of 5 years of experience in Service Desk Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

This is a full-time, on-site role for a Content Writer located in Mumbai. The Content Writer will be responsible for creating and editing web content, developing content strategies, conducting research, writing, and proofreading. Requirements Web Content Writing and Writing skills Experience in content strategy and research Proofreading skills Excellent written and verbal communication skills Ability to work in a team environment Bachelor s degree in English, Journalism, Communications or related field Experience in the education industry is a plus Familiarity with SEO best practices

Planning, scheduling & coordinating podcast episodes Collaborate with hosts & guests to ensure smooth recording sessions Research & propose relevant podcast topics & guests Draft show notes, episode descriptions & social media snippets Required Candidate profile Support in editing, uploading, and publishing episodes across platforms Monitor podcast analytics & contribute to audience growth strategies Maintain & update podcast production schedules & calendars

The position may not be available immediately after you apply, but we encourage you to upload your CV if youre interested in participating. We have exciting projects coming soon with plenty of tasks, and we want to stay in touch with you. Once the role becomes available and you meet the criteria, you will be our priority candidate to join the project among the first, and we will reach out to you as soon as possible. About the Company At Mindrift , innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What we do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About the Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Journalism, you ll have the opportunity to collaborate on these projects. Although every project is unique, you might typically: Generate prompts that challenge AI. Define comprehensive scoring criteria to evaluate the accuracy of the AI s answers. Correct the model s responses based on your domain-specific knowledge. How to get started Simply apply to this post, qualify, and get the chance to contribute to projects aligned with your skills, on your own schedule. From creating training prompts to refining model responses, you ll help shape the future of AI while ensuring technology benefits everyone. You have a Master s Degree in Journalism or a related field. You have at least 3 years of professional experience in Journalism or similar field. Your level of English is advanced (C1) or above . You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines. Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge. Why this freelance opportunity might be a great fit for you? Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments. Work on advanced AI projects and gain valuable experience that enhances your portfolio. Influence how future AI models understand and communicate in your field of expertise.

Job Digital Solutions Schedule Full-time Employment Type Employee Job Level Experienced Job Posting May 30, 2025 Unposting Date Jun 29, 2025 Reporting Manager Title Senior Advanced Analysis Consultant We deliver the worlds most complex projects. Work as part of a collaborative and inclusive team. Enjoy a varied & challenging role. Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, were bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. The Role As a Digital Solutions Consultant with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc. Digital Content Strategy & Development Oversee the full lifecycle of digital content from creation to archival ensuring assets align with business goals and evolving user needs. Write, edit, and elevate high-quality copy for a range of digital assets, including presentations, project Go-Bys, Thought Leadership, and case studies. Optimize internal SEO by aligning tags, taxonomies, descriptions, titles, and AI-assigned labels with business-critical keywords and user search intent. Maintain and evolve content templates and editorial best practices; establish clear guidelines for content quality, structure, and governance. Knowledge Ecosystem Maintenance Collaborate with SMEs and platform leads to ensure content remains relevant, engaging, and strategically aligned. Lead contributor enablement by developing onboarding guides, training resources, and navigation support for platform users. Refine AI-generated summaries, improve metadata, and continuously enhance content discoverability in partnership with SMEs and platform owners. (SEO) Manage review and approval workflows with efficiency, ensuring stakeholder input is integrated while upholding editorial standards. Data & Technology Enablement Leverage data to create dashboards and generate actionable insights that support content usage, platform adoption, and ecosystem performance. Serve as a platform superuser supporting contributors and users throughout their journey, identifying pain points, and championing continuous improvement. About You To be considered for this role it is envisaged you will possess the following attributes: Bachelors or Masters degree in Computer Science, Information Technology, or a related field. 4 to 6 years of experience with .NET and Angular, particularly with a minimum of 2 years in a leadership role. Moving forward together We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. Were building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change. Worley takes personal data protection seriously and respects EU and local data protection laws. You can read our full Recruitment Privacy Notice Please noteIf you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Worley.

Hiring For Onboarding KYC Process - 5.00 LPA Gurugram Grad/ UG's/ - Min. 1 Yr. KYC Onboarding Experience in Any Domain Must. 24/7 Shift 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For ANY KYC Process - 5.00 LPA Gurugram Grad/ UG's/ BE/Btech - Minimum. 1 Year Any Experience in KYC Must. 24/7 Shift 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

BPO Hiring For International Retail Voice Process -4.25 LPA-GGN Grad &UG as Fresher 21K & 1Yr. Experience any Domain(Must Customer Service Exp)-4.25 LPA 24/7 5 Day Call Dipankar@9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For International Voice Process Grad/UG Fresher - 3.80 LPA For BE/B.Tech 6 Months exp with International BpO -3.80 LPA & Grad/UG/BE/Btech/with 1 year Exp International BpO -4.45 LPA Call-Dipankar@9650094552 Email@jobsatsmartsource@gmail.com

BPO- Hiring For Social Media Blended Process- 36K Per Month GGN Grad/UG's/BE/BTech With Min. 1 year Exp.in Voice/Chat process With International BpO Must 5 Day Cabs 24/7 Work From Office Call- Dipankar @ 9650094552 jobsatsmartsource@gmail.com

BPO- Hiring For Technical E-Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Technical in Customer Service Experience - Must 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Voice Process 4.00 LPA - Gurugram Grad/UG with 1Year Exp. with BpO B.E./B.TECH <60% & 1 Year Exp With BpO 9AM-9PM Shift 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

BPO Hiring For International UK Voice Process 25K Per Month - Gurugram Grad/UG Fresher - 18K With Experience Any Domain 25K No BE/Btech 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Media and Narrative Content Writer About Us : We are India's leading political consulting organization dedicated to providing high quality professional support for political campaigns. We strongly believe that the nation will best benefit from an enlightened political leadership in the form of Prime Minister Narendra Modi and are proud to have previously contributed in a similar capacity in the momentous election campaign of 2014, 2019, 2024 and various subsequent state elections. Our work includes envisioning and executing innovative electioneering campaigns, facilitating capacity building of grassroots cadre and shaping governance. We add professional aspects to the strengths of the scores of grassroots workers supporting the Prime Minister and ensure optimal electoral results not as an end in itself but to add to the Prime Minister's vision for a developed India. Our work leverages on-ground activities, data analytics, research and new age media as a force multiplier for the Prime Minister's messages and actions. We comprise a diverse group of dedicated individuals including former management consultants, lawyers, engineers, political theorists, public policy professionals and other varied sectors from premier institutes and corporates with the unified objective of meaningfully contributing to the polity of the nation. Roles & Responsibilities: Research data through primary and secondary research for media and narrative content Source and follow-up on news relevant to the overall defined objectives of the organization Should be able to manage huge amount of data, analyze draft and deliver final reports Draft press releases, Media briefings Research and Write Speeches, Prime Time Debate Pointers, Media Byte /Interview Questions and Responses Research and Write opinion articles, advertorials Research and Write Podcast and Interview content Should be open to working extended hours and flexible to move across multiple geographies if the situation demands Should be able to coordinate and work with multiple teams. Skill Requirements Graduate/Diploma in Journalism, Mass Communications and other allied fields. Understanding and working knowledge of electronic media & media houses, print media and digital media players in the country along with the ability to analyze, interpret and apply media research. Good reading, writing and analysis skills Good Proofreading & editing skills. Reasonable level of proficiency in Google/MS office tools, Google Docs, Spreadsheets, MS Excel, Word and PowerPoint. Good at time management and organizational skills with an attention to detail Highly motivated with the ability to work both independently and as part of a team Understanding of Bihars political landscape will be an advantage. Writing ability in Local Languages of Bihar will be an added advantage. Desired Experience: 2-5 years Note- This is contractual role till Oct 2025

BPO - Hiring For Non Voice (Chat) Process - 3.20 LPA - Gurugram Graduates/Undergraduate All can apply. 24/7 Shifts 5 days Cabs Only Work From Office Call - Dipankar @ 9650094552 And Email CV@ jobsatsmartsource@gmail.com

BPO -Hiring For Non Voice - Email and Chat Process -2.64 LPA - GGN Only Graduates Can Apply. NO BE / B.TECH / UG 24/7 Shifts 5 days Cabs Call - Dipankar @ 9650094552 Email CV @ jobsatsmartsource@gmail.com Only Work From Office Available

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Natasha @ 9674312846 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Natasha @ 9674312846 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Natasha @ 9674312846 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.