1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA

Essential Experience / Criteria: Minimum three or more years of professional copywriting experience, with solid portfolio of work Preferably Bachelor s degree (or equivalent) in journalism, communications, or related field Proofreading experience and familiarity with standard style guides Desirable Experience / Criteria: Excellent organizational skills and multitasking ability Keen eye for detail and appreciation of great design

Experience of a minimum of three years in creating strong, engaging content Demonstrated excellence in writing, proofreading, and editing Excellent research, organizational, and time management skills Strong listening and communication skills The capacity to work independently and collaboratively Bachelordegree in Marketing, journalism or similar fields Graduates with background in engineering and architecture with relevant experience are also welcome.

We are hiring for the ITES Company for the Copywriter Profile. Job Description: Minimum 2 years relevant experience as a Copywriter is a mandate. Write clear, succinct, and SEO-effective copy as well as edit and proofread for websites of US-based small and medium enterprises keeping in mind the clients requirements, end customer, and objectives. Take ownership of ones own output quality and productivity Understand and implement regularly changing guidelines in the copy Work with multiple stakeholders in the process, such as the design, quality assurance, and client relation teams to ensure that all organizational goals and SLAs are met Work in shifts, on weekends and overtime if required as per business objectives Promote a culture of open communication, target orientation, and excellence in delivery while on the floor Skills : Should have good written and verbal communication skills. Should have excellent grasp of English, grammar, and writing style. Should have strong interpersonal skills. Should be open to working in night shifts and on weekends. Strong working knowledge of all MS Office tools. Ability to work effectively with targets, shifting priorities and juggling multiple deadlines. Must possess functional and strategic knowledge of the website domain to manage and add value to the content. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 282

About Us : We are India's leading political consulting organization dedicated to provide high quality professional support for political campaigns. We strongly believe that the nation will best benefit from an enlightened political leadership in the form of Prime Minister Narendra Modi and are proud to have previously contributed in a similar capacity in the momentous election campaign of 2014, 2019,2024 and various subsequent state elections. Our work includes envisioning and executing innovative electioneering campaigns, facilitating capacity building of grassroots cadre and shaping governance. We add professional aspects to the strengths of the scores of grassroots workers supporting the Prime Minister and ensure optimal electoral results not as an end in itself but to add to the Prime Minister's vision for a developed India. Our work leverages on-ground activities, data analytics, research and new age media as a force multiplier for the Prime Minister's messages and actions. We comprise a diverse group of dedicated individuals including former management consultants, lawyers, engineers, political theorists, public policy professionals and other varied sectors from premier institutes and corporates with the unified objective of meaningfully contributing to the polity of the nation. About the Role : Candidate should have strong command over Gujarati language and should be able to create ideas, provide content and direction to Art Directors and Video Editors. In addition, the candidate should have the following skill set : - 1-4 years of work experience in content creation with an advertising agency (ATL/digital) or a brand, preferably regional brand - Proficiency in written Gujarati is highly desirable - Ability to translate a brief into fine crafted communication - Should have created content for posts/ads/banners for social media in previous role - Candidate from Media background would be preferred P.S This is a contractual role till June 2025

Hiring For Non Voice Bengali Process - 3.50 LPA - Gurugram Graduates/UG /B.E/ B.Tech . with 1 yr exp in Customer Service - 3.50 LPA 5 Days Working Cabs Available 24/7Shift Pls Call- Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring For International Banking Chat Process - 7.50 LPA /Negotiable - Noida Grad/ B.Tech - Min.18 Months International Voice / Chat/ Chat & Voice Exp must. NO UG 24/7 5 Day Cabs Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com

Role & responsibilities Researching about the current events Presenting the news to the audience in an engaging and analytical manner Regular meetings with other news anchors, reporters, and news directors and briefed about the days proceedings. Writing, preparing, and revising scripts to deliver them on-air. Making sure the latest breaking news is delivered to the audience. Engaging in meaningful conversation with news correspondents when they are delivering stories Interviewing individuals Complying with the moral code of journalism.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Voice Support Good to have skills : Service Desk Management Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As a Service Desk Voice Support, you will be responsible for providing technical support to clients via phone, email, or chat. Your typical day will involve troubleshooting technical issues, providing solutions, and ensuring customer satisfaction. Roles & Responsibilities: Provide technical support to clients via phone, email, or chat. Troubleshoot technical issues and provide solutions. Ensure customer satisfaction by resolving issues in a timely and efficient manner. Escalate complex issues to the appropriate team or individual for resolution. Maintain accurate records of customer interactions and technical issues. Professional & Technical Skills: Must To Have Skills:Strong communication skills and customer service orientation. Good To Have Skills:Service Desk Management. Experience in providing technical support to clients via phone, email, or chat. Familiarity with ITIL processes and procedures. Ability to troubleshoot technical issues and provide solutions. Strong problem-solving skills and attention to detail. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Voice Support. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering exceptional customer service. This position is based at our Bengaluru office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality and ensure client satisfaction. Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of ITIL framework. Experience in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The JOB FAMILY and PROJECT ROLE information are not for candidate's experience. This position is based at our Bengaluru office. Qualification bachelor degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality and ensure client satisfaction. Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of ITIL framework. Experience in incident management, problem management, and change management. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. The JOB FAMILY and PROJECT ROLE information are not for candidate's experience. This position is based at our Bengaluru office. Qualifications Bachelors degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelors degree Summary : As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide excellent customer service and technical support to clients. - Troubleshoot and resolve system or application issues reported by clients. - Interpret client issues and design appropriate resolutions based on product knowledge. - Collaborate with cross-functional teams to ensure timely issue resolution. - Document and maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: - Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. - Good To Have Skills:Experience with incident management tools. - Strong understanding of IT service management principles and best practices. - Excellent communication and interpersonal skills. - Ability to analyze and solve complex technical problems. - Knowledge of ITIL framework and processes. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A Bachelor's degree is required.nan