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2 - 6 years
2 - 5 Lacs
Pune
Work from Office
About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
- 4 years
1 - 4 Lacs
Bengaluru
Work from Office
About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
- 1 years
1 - 1 Lacs
Kolkata
Work from Office
We have openings for an IN-HOUSE ACADEMIC CONTENT WRITER. The writer’s responsibilities include conducting thorough research and generating ideas for new content types on Assignments, Dissertations, Case studies, presentations, Reports, and others.
Posted 1 month ago
years
0 - 2 Lacs
Hyderabad
Work from Office
Job Description: Greetings from Sutherland!!! Currently we are hiring for International non-voice process for Women !!! KEY HIGHLIGHT: * Any Graduates are good to go for apply this job! * Completely Work from Office!!! * Freshers are eligible!!! * Candidate should be excellent in communication. We are seeking skilled and enthusiastic Customer Service Representatives to join our international BPO team. As a Customer Service Representative, you will handle Chat for customer inquiries, resolve issues, and provide exceptional service to clients from diverse cultural backgrounds. Key Responsibilities: 1. Handle customer queries through chats from international clients. 2. Resolve customer complaints and concerns in a timely and professional manner. 3. Utilize software applications and tools to manage customer interactions. 4. Meet or exceed customer satisfaction and quality targets. 5. Collaborate with internal teams to resolve complex customer issues. 6. Maintain accurate records of customer interactions. Requirements: 1.Any graduates with excellent communication. 2.Candidates Should hold all the docs (Education/Pan card/Aadhar.) 3.Rotational Shifts and rotational offs 4. 5 days working 2 weel offs. 5. Only Freshers are eligible. 6. Only females are eligible. 7.2way provided (Only for night shifts) Address: Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 (09th Floor Sutherland Office) Every candidate must complete the registration process before coming for walk In Interview Registration link- https://www.jobs.sutherlandglobal.com/India-Sourcing-Page Interested Candidates can come down for Walk-in for Interview and Mention My name HR Faiza on top of your resume Walk-in date and Time: 07th May- 10th M 2025 from 9:30AM to 01:30PM HR Faiza 9182862492 Talent Acquisition Executive
Posted 1 month ago
2 - 5 years
3 - 7 Lacs
Noida, Gurugram
Work from Office
Hiring For International Voice Banking Process - 7.50 LPA/ Noida And GGN Grad/ B.Tech - Min. 2 Yr. International Voice/Blended Exp must. NO Undergraduate 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 1 month ago
1 - 5 years
1 - 4 Lacs
Gurgaon/Gurugram
Work from Office
Hiring For Voice UK E-Commerce Process - Fresher/Grad/UG's / 12th pass/ Can Apply 1 Year Exp Any Domain 4.25 LPA NO BE/B.TECH 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 1 month ago
1 - 6 years
1 - 4 Lacs
Gurgaon/Gurugram
Work from Office
BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG's with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@9650094552 Email CV@jobsatsmartsource@gmail.com
Posted 1 month ago
1 - 4 years
0 - 3 Lacs
Gurgaon/Gurugram
Work from Office
BPO Hiring For Quality Executive Salary - 3.50 LPA Gurugram Graduates With 1Year Exp. With International BPO Only Can Apply NO BE/ BTECH/ UG 5 Days Working Cabs Available 24/7 Shift Call-Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 1 month ago
- 5 years
1 - 4 Lacs
Gurgaon/Gurugram
Work from Office
Hiring For Domestic Technical Voice Process - GGN Grad. Fresher -20K For UG/BE/ B.Tech With Min 6 months in BPO -20K And with 1 Year BPO Exp. Salary Upto 4.00 LPA(25K) 24/7 5 Day Cabs Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 1 month ago
1 - 6 years
1 - 4 Lacs
Gurgaon/Gurugram
Work from Office
BPO - Hiring For Voice Process Australian Shifts 4.00 LPA GGN Grad / UG / BE/B.Tech Min.1Year Experience In Any Domain Can Apply Australian Shifts Cabs 24/7 Only Work From Office Call Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 1 month ago
- 4 years
1 - 4 Lacs
Gurgaon/Gurugram
Work from Office
BPO Hiring For International Cell Phone Voice Process 4.00 LPA - Gurugram Grad/UG with 1Year Exp. with BpO B.E./B.TECH <60% & 1 Year Exp With BpO 9AM-9PM Shift 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com
Posted 1 month ago
- 5 years
1 - 4 Lacs
Gurgaon/Gurugram
Work from Office
Hiring For International Voice Process Grad/UG Fresher - 3.80 LPA For BE/B.Tech 6 Months exp with International BpO -3.80 LPA & Grad/UG/BE/Btech/with 1 year Exp International BpO -4.45 LPA Call-Dipankar@9650094552 Email@jobsatsmartsource@gmail.com
Posted 1 month ago
- 5 years
1 - 3 Lacs
Gurgaon/Gurugram
Work from Office
Hiring for International Chat Process 24K Grad Fresher 20K U/G/BE/B.Tech 6 Months exp with International BpO -20K & UG/BE/Btech/Grad with 1 year Exp Customer Service Any Domain 24K 5 Day Call-Dipankar@9650094552 Email@jobsatsmartsource@gmail.com
Posted 1 month ago
- 5 years
0 - 2 Lacs
Gurugram
Work from Office
BPO - Hiring For Non Voice (Chat) Process - 2.65 LPA - Gurugram Graduates/Undergrad/B.E/B.Tech, All can apply. 24/7 Shifts 5 days Cabs Only Work From Office Call - Dipankar @ 9650094552 And Email CV@ jobsatsmartsource@gmail.com
Posted 1 month ago
- 5 years
0 - 2 Lacs
Gurgaon/Gurugram
Work from Office
BPO -Hiring For Non Voice - Email and Chat Process -2.64 LPA - GGN Only Graduates Can Apply. NO BE / B.TECH / UG 24/7 Shifts 5 days Cabs Call - Dipankar @ 9650094552 Email CV @ jobsatsmartsource@gmail.com Only Work From Office Available
Posted 1 month ago
- 1 years
2 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
US MNC IN GURGAON IS HIRING FOR A CUSTOMER SUPPORT PROCESS Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Inderpreet @ 9026440584 ,Ritika @ 8299619074 , Qasim @ 8056419536 Whatsapp Your CV to 9721919721 Job Details: 1: Graduate/UG Freshers 2: Candidate Must Not Have Any Exams in Next 6 Months 3: 24x7 Shifts 4: Customer Support: Non-Voice/Blended/Voice 5: 5 Days Working 6: Sal 2.5 to 3.7 LPA + Travel Allowance (2500) + Incentives 7: Excellent Communication Skills 8: Cabs Available in odd hours 9: Immediate Joiners
Posted 1 month ago
- 1 years
3 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
US MNC IN GURGAON IS HIRING FOR A CUSTOMER SUPPORT PROCESS Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Inderpreet @ 9026440584 , Ritika @ 8299619074 , Qasim @ 8056419536 Whatsapp Your CV to 9721919721 Job Details: 1: Graduate/UG Freshers 2: Candidate Must Not Have Any Exams in Next 6 Months 3: 24x7 Shifts 4: Customer Support: Non-Voice/Blended/Voice 5: 5 Days Working 6: Sal 2.5 to 3.6 LPA + Travel Allowance (2500) + Incentives 7: Excellent Communication Skills 8: Cabs Available in odd hours 9: Immediate Joiners
Posted 1 month ago
- 1 years
2 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
US MNC IN GURGAON IS HIRING FOR A CUSTOMER SUPPORT PROCESS Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV to 9721919721 Job Details: 1: Graduate/UG Freshers 2: Candidate Must Not Have Any Exams in Next 6 Months 3: 24x7 Shifts 4: Customer Support: Non-Voice/Blended/Voice 5: 5 Days Working 6: Sal 2.5 to 3.6 LPA + Travel Allowance (2500) + Incentives 7: Excellent Communication Skills 8: Cabs Available in odd hours 9: Immediate Joiners
Posted 1 month ago
- 1 years
2 - 3 Lacs
Noida, New Delhi, Gurugram
Work from Office
US MNC IN GURGAON IS HIRING FOR A CUSTOMER SUPPORT PROCESS Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Inderpreet @ 9026440584 , Ritika @ 8299619074 , Qasim @ 8056419536 Whatsapp Your CV to 9721919721 Job Details: 1: Graduate/UG Freshers 2: Candidate Must Not Have Any Exams in Next 6 Months 3: 24x7 Shifts 4: Customer Support: Non-Voice/Blended/Voice 5: 5 Days Working 6: Sal 2.5 to 3.6 LPA + Travel Allowance (2500) + Incentives 7: Excellent Communication Skills 8: Cabs Available in odd hours 9: Immediate Joiners
Posted 1 month ago
- 1 years
2 - 3 Lacs
Noida
Work from Office
US MNC IN GURGAON IS HIRING FOR A CUSTOMER SUPPORT PROCESS Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV to 9721919721 Job Details: 1: Graduate/UG Freshers 2: Candidate Must Not Have Any Exams in Next 6 Months 3: 24x7 Shifts 4: Customer Support: Non-Voice/Blended/Voice 5: 5 Days Working 6: Sal 2.5 to 3.6 LPA + Travel Allowance (2500) + Incentives 7: Excellent Communication Skills 8: Cabs Available in odd hours 9: Immediate Joiners
Posted 1 month ago
- 1 years
2 - 3 Lacs
Noida
Work from Office
US MNC IN GURGAON IS HIRING FOR A CUSTOMER SUPPORT PROCESS Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV to 9721919721 Job Details: 1: Graduate/UG Freshers 2: Candidate Must Not Have Any Exams in Next 6 Months 3: 24x7 Shifts 4: Customer Support: Non-Voice/Blended/Voice 5: 5 Days Working 6: Sal 2.5 to 3.6 LPA + Travel Allowance (2500) + Incentives 7: Excellent Communication Skills 8: Cabs Available in odd hours 9: Immediate Joiners
Posted 1 month ago
- 2 years
2 - 6 Lacs
Jaipur
Work from Office
Upgrade yourself as an individual and go for an opportunity to become a Business owner and open your own Strategic Business Unit with the best practical skills in the real world of sales/management with us. Training and development HR- 9257361392 Required Candidate profile Passionate Excited Freshers Graduates who are looking for challenging and fast growing work environment Immediate Joiners Jaipur location only BBA/BA/BCA Graduates
Posted 1 month ago
3 - 7 years
4 - 9 Lacs
Gurugram, Delhi / NCR
Work from Office
Min 3 yr - Max 7 yrs in finance content writing Package upto 10 L Need finance graduate with certification in finance.. experience should be in content writing in financial market US Shift Contact - 7289094130 / yashika.imaginator@gmail.com Required Candidate profile Need Excellent Communication Skills
Posted 1 month ago
8 - 13 years
9 - 15 Lacs
Gurugram
Work from Office
Min exp 3 years in finance content writing Need finance graduate with certification in finance.. experience should be between 3-12 years in content writing in financial market Call on 7042331616 or drop cv on supreet.imaginators@gmail.com Required Candidate profile Budget - Upto 20 LPA
Posted 1 month ago
1 - 6 years
3 - 5 Lacs
Pune
Work from Office
We are seeking a dynamic Public Relations Officer to manage our public image and communications. Responsibilities include: -drafting -press releases -organizing PR events -building media relationships -handling crisis communication.
Posted 1 month ago
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