Job&You Solutions

Role Overview: As a Team Leader in the BPO industry, your main responsibility will be to manage a team of agents to ensure smooth operations and deliver high-quality customer service. You will be in charge of supervising team members, offering guidance and support, and monitoring their performance to achieve the set targets and KPIs. Key Responsibilities: - Lead and supervise a team of BPO agents to achieve performance goals - Provide coaching, training, and feedback to enhance the skills of team members - Monitor and evaluate team performance to maintain quality and efficiency standards - Handle escalated customer issues and ensure prompt resolution - Collaborate with different departments to streamline processes and enhance customer satisfaction Qualifications Required: - Previous experience in a BPO environment as a Team Leader or in a similar role - Strong leadership and communication skills - Ability to work effectively under pressure and meet deadlines - Proficiency in MS Office and other relevant software - Bachelor's degree in a related field is preferred,