Lead Support Engineer Ayatacom Tech Solutions

3.0 - 5.0 years

6 - 8 Lacs

Gurugram, WFO

Work from Office

The Lead Support Engineer will play a crucial role in monitoring, debugging, and optimizing Azure integration services-based integrations across our critical business systems. You will be responsible for ensuring these integrations run smoothly, efficiently, and securely, thereby supporting our core business operations. Key Responsibilities: Monitor the health and performance of integrations between Unicommerce, Netsuite ERP, WMS, and Store POS (Wundersoft) using Azure integration services. Identify, diagnose, and resolve issues within the integrations, ensuring minimal downtime and adherence to SLAs. Collaborate with cross-functional teams to understand integration needs, implement new integration solutions, and enhance existing workflows for optimal performance. Develop and maintain comprehensive documentation on integration architectures, configurations, and troubleshooting guides. Lead and mentor a team of support engineers, fostering a culture of continuous improvement and learning. Stay abreast of the latest Azure integration services features and best practices, applying this knowledge to our integrations strategy. Implement security measures to protect data and integration points across all systems. Provide regular reports on integration performance, issues resolved, and improvement initiatives. Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. At least 3-5 years of experience in a support engineering role with a strong focus on Azure integration services. Proven expertise in troubleshooting and optimizing integrations between systems like OMS, ERP, WMS, and POS. Solid understanding of cloud architecture, particularly Azure, and experience with Azure Logic Apps, Azure Functions, and Azure API Management. Familiarity with Unicommerce, Netsuite ERP, WMS solutions, and Store POS systems, particularly Wundersoft. Excellent problem-solving skills and the ability to work under pressure. Strong leadership skills with experience managing or leading a team. Exceptional communication and collaboration skills, with the ability to explain complex technical issues to non-technical stakeholders.

Posted 1 month ago

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