Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Bank of America has a strong culture of continuous improvement – a key driver of the Bank’s Responsible Growth strategy. At Bank of America, it is every employee’s responsibility to find ways to simplify how we deliver for our clients and employees. Simplification drives savings which can be reinvested into things that are important to our employees, customers, and stakeholders – which, in turn, drives Responsible Growth. Organizationally, Global Business Services (GBS) delivers technology and operations capabilities to Bank of America’s (8) lines of business (LOB) and enterprise functions, including Global Operations and Global Technology. The work executed by the approximately 28,000 GBS employees touches almost every part of the Bank. The GBS Operational Excellence team focuses on using data, insights and exercising a never-ceasing intellectual curiosity to capitalize on GBS’ unique vantage point within the Bank’s organization to find ways to simplify work across the Bank. Job Description The GBS Operational Excellence Process Design Consultant I I is responsible for supporting enablement programs that drive high-impact process improvement across Global Business Services. Works closely with GBS Operational Excellence process engineers to achieve breakthrough productivity improvements. Fosters a continuous improvement mindset by enhancing process management skills & capabilities. Responsibilities: Conducts Process/Activity Deep Dives powered by data analytics to identify opportunities to simplify, transform and continuously improve GBS-performed processes, operations, technology and /or activities, includes impact assessment and business case development. As appropriate, drives adoption of data-driven OpEx leveraging key data, e.g. Activity Maturity Framework/Work Type, and Workplace Enabler (WPE) Engages with business partners to analyze processes and activities and identify opportunities for simplification by utilizing sound process improvement models and techniques Manages design or redesign of processes or activities using Design Thinking / Six Sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Effectively challenges the status quo and communicates with leaders, managers, peers and business partners on strategy, deliverables, timelines and support needed. Partners with GBS OpEx Process Design Managers to develop and execute plans, including ongoing success measures, to sustain the change Leveraging GBS' enterprise-wide perspective to identify and promote horizontal opportunities, especially related to Tech with Ops Provides structured insights for broader evaluation and solutioning Fosters a culture of continuous improvement, simplification and innovation across GBS Supports a traceability mindset whereby operational excellence success is quantified and measured Applies integrated understanding of technology, operations, and risk perspectives to propose and accelerate solutions Ensures stakeholders / partners are engaged, all impacts are identified, appropriate forums/reviews/ routines are leveraged for socialization and requisite approvals Enables GBS participation in ideation frameworks, e.g, Speak Up/SIM (Enterprise), Process Owner Liaison (GO) | Tech with Ops (GBS) Acts as a Brand Ambassador and advocate for the Operational Excellence function Works both independently and as a team member and among diverse viewpoints to determine the best path forward Applies good sense of judgment, knowing when to escalate and how to manage expectations Applies analytical and problem-solving skills and adapts quickly to new technologies, methodologies, and systems Manages GBS OpEx idea pipeline, including SpeakUp!, GBS OpEx Portal, and SIM Requirements Education: Bachelor’s Degree Experience range : 15 + years Foundational Skills Thinking Skills: Skillful communication and consulting abilities to ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations. Analytical skills with ability to comprehend, document, evaluate and improve complex business processes. Having a good understanding of industry trends Doing Skills: Demonstrates outward ownership on all assignments Ability to work in a fast-paced environment with strong attention to detail and accuracy Effectively deals with ambiguity and adapts to changing circumstances Ability to facilitate meetings, capture key outcomes/actions and own project/process documentation Relationship Skills: Ability to work with diverse team members in virtual environment Comfortable interacting with a large variety of stakeholders and senior leaders Ability to work independently and collaboratively to ensure timely business outcomes. General Business Competencies Proficient Microsoft Office products (Word, Excel, PowerPoint, Visio) required Strong organizational skills and the ability to manage priorities without sacrificing quality or timelines Desired Skills 15 + years related experience in Process design and/or project management support experience Design Thinking and/or Six Sigma Green Belt Lean Certified Strong understanding of the Bank’s Single Process Inventory (SPI) design and construct Flexible with changing priorities and work assignments Strong understanding and working knowledge of Global Business Services; exposure to Technology and Operations collaborative working environment Ability to navigate effectively/creatively through roadblocks in a professional, diplomatic demeanor Experience with process quality and performance improvement Good foresight for detecting risks and thinking of creative ways to solve/mitigate the risks Experience with PPRT and Bank of America Change Management standards Job Location: Gurugram, Mumbai, Chennai, Gift City Shift Timings: 1:00 PM to 10:00 PM Show more Show less
