5 Jobs in Pathapatnam

Who We Are Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti! Position Summary Provides outstanding service to customers; resolves product or service problems; attracts new potential and increased activity from existing customers and maintains accurate customer data throughout the entire order process. Assists assigned service centers with daily office functions and aides in collections. Primary Objectives And Responsibilities Provides comprehensive contact with customers by utilizing an in‐depth product and company knowledge and customer familiarity to answer large amounts of incoming calls, acquire customer orders, and route orders to the appropriate service center. Maintains comprehensible records of all customer interactions via company databases. Maintains accurate customer data by updating system information. Identifies customers’ needs, clarifies information, researches issues, and provides accurate, satisfactory answers to customer queries and concerns. Resolves product or service problems by utilizing developed procedures to clarify the customer's complaint; determines the cause of the problem; guiding customer through troubleshooting and explains the best solution to solve the problem; expedite correction or adjustment; follows up to ensure resolution. Acquires general knowledge of all product and service lines offered and follows established processes to route requests to appropriate support specialists. Attracts new potential and increased activity from existing customers by identifying opportunities to cross sell additional products and services and presenting product opportunities to customers and routing service leads to the appropriate sales specialists for follow up. Assists with collections and billing efforts, including not limited to obtaining customer purchase order numbers, assisting customers in obtaining invoices for payment, and aiding in research of customer billing disputes. Organizes district office tasks, such as making vendor payments, organizing meetings, making travel arrangements, coordinating business meals and ordering office supplies as needed. Qualifications High School Diploma or 2 years of equivalent experience required. Previous experience in a high-volume call center is preferred. Ability to multi- task, set priorities and manage time effectively. Health care industry knowledge preferred. Knowledge, Skills And Abilities Strong Communication Skills: Strong phone and verbal communication skills along with active listening. Business Savvy: Easily identifies reasons for problems and can find effective solutions. Has self-control, patience, and ability to make decisions under pressure. Product Knowledge: Solid knowledge of all products and solutions sold in their market, including competitive products. Organization Skills: Practiced documentation skills and detail-oriented. Demonstrates reliability and flexibility. Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and ever-changing environment. Applies time management skills critical to success. Relationship Building and Influence: Builds strong relationships with customers, through frequent phone contact and strong product knowledge and advice. Uses customer-oriented telephone etiquette to gather information. Greets callers, establishes rapport, and projects a professional tone. Strategic Vision: Understands company's vision and mission linked to direct application of methods and plans to accomplish sales strategy. Implements strategy and may lead team members to accomplish objective. Computer skills: Entire MS Suite, Customer Relationship Management Software, order management systems. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact recruiting@agilitihealth.com. Primary Job Location: Tampa District Additional Locations (if applicable): Job Title Customer Service Representative I Company Agiliti Location City: Tampa Location State: Florida Show more Show less

Who We Are Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti! SHIFT: 12 noon - 8:30 pm The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance. What You Will Do In This Role Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office. Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance. What You Need For This Role Be 21 years of age or older, with high school diploma or equivalent. Hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies. Have customer service experience. Prior work experience in hospital setting is helpful. Have basic computer skills. Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule. Be able to lift and/or push up to 75 pounds. Be able to stand and walk for long periods of time. Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact recruiting@agilitihealth.com. Primary Job Location: Tampa District Additional Locations (if applicable): Job Title Customer Service Technician I Company Agiliti Location City: Tampa Location State: Florida Show more Show less

Who We Are Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti! Position Summary Provides outstanding service to customers; resolves product or service problems; attracts new potential and increased activity from existing customers and maintains accurate customer data throughout the entire order process. Assists assigned service centers with daily office functions and aides in collections. Primary Objectives And Responsibilities Provides comprehensive contact with customers by utilizing an in‐depth product and company knowledge and customer familiarity to answer large amounts of incoming calls, acquire customer orders, and route orders to the appropriate service center. Maintains comprehensible records of all customer interactions via company databases. Maintains accurate customer data by updating system information. Identifies customers’ needs, clarifies information, researches issues, and provides accurate, satisfactory answers to customer queries and concerns. Resolves product or service problems by utilizing developed procedures to clarify the customer's complaint; determines the cause of the problem; guiding customer through troubleshooting and explains the best solution to solve the problem; expedite correction or adjustment; follows up to ensure resolution. Acquires general knowledge of all product and service lines offered and follows established processes to route requests to appropriate support specialists. Attracts new potential and increased activity from existing customers by identifying opportunities to cross sell additional products and services and presenting product opportunities to customers and routing service leads to the appropriate sales specialists for follow up. Assists with collections and billing efforts, including not limited to obtaining customer purchase order numbers, assisting customers in obtaining invoices for payment, and aiding in research of customer billing disputes. Organizes district office tasks, such as making vendor payments, organizing meetings, making travel arrangements, coordinating business meals and ordering office supplies as needed. Qualifications High School Diploma or 2 years of equivalent experience required. Previous experience in a high-volume call center is preferred. Ability to multi- task, set priorities and manage time effectively. Health care industry knowledge preferred. Knowledge, Skills And Abilities Strong Communication Skills: Strong phone and verbal communication skills along with active listening. Business Savvy: Easily identifies reasons for problems and can find effective solutions. Has self-control, patience, and ability to make decisions under pressure. Product Knowledge: Solid knowledge of all products and solutions sold in their market, including competitive products. Organization Skills: Practiced documentation skills and detail-oriented. Demonstrates reliability and flexibility. Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and ever-changing environment. Applies time management skills critical to success. Relationship Building and Influence: Builds strong relationships with customers, through frequent phone contact and strong product knowledge and advice. Uses customer-oriented telephone etiquette to gather information. Greets callers, establishes rapport, and projects a professional tone. Strategic Vision: Understands company's vision and mission linked to direct application of methods and plans to accomplish sales strategy. Implements strategy and may lead team members to accomplish objective. Computer skills: Entire MS Suite, Customer Relationship Management Software, order management systems. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact recruiting@agilitihealth.com. Primary Job Location: Tampa District Additional Locations (if applicable): Job Title Customer Service Representative I Company Agiliti Location City: Tampa Location State: Florida Show more Show less

Job Purpose Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch Duties and Responsibilities Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day Ensure execution of the defined activity plan for customer visits by the team during the day Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas. Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model Track and facilitate disbursements as planned for the day and month Ensure 100% compliance of all business policies and SOPs for the branch Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant Ensuring critical parameters like lead to login are executed as per matrix . Meets customers regularly in the location and manage health and quality of portfolio as per defined targets Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively Major Challenges Employee Attrition Portfolio quality and monitoring, manage portfolio as per defined targets Compliance on all business parameters, zero audit findings for the branch Required Qualifications and Experience a)Qualifications: Graduation b)Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager

Job Purpose Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location Duties and Responsibilities Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing. Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450- 500 customers Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP. Carry out end use monitoring of loans as per the process Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model. Create a daily report of tasks planned and executed and submit to Branch Manager. Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule. Ensuring critical parameters like lead to login are executed as per matrix . Maintain centre meeting discipline, follow SOPs and code of conduct Major Challenges Quality sourcing and achieving targets as defined Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio