18 Jobs in Palin

We are looking for a highly motivated and experienced Business Development Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 3 years of experience in the BFSI industry. Roles and Responsibility Develop and implement effective business strategies to achieve sales targets. Build and maintain strong relationships with clients and stakeholders. Identify new business opportunities and expand existing customer relationships. Collaborate with cross-functional teams to drive business growth. Analyze market trends and competitor activity to stay ahead in the market. Provide excellent customer service and support to ensure high levels of customer satisfaction. Job Requirements Proven track record of achieving sales targets and driving business growth. Strong knowledge of the BFSI industry and its regulations. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Experience working with financial products and services is an added advantage.

We are looking for a skilled Branch Manager to lead our retail team in Equitas Small Finance Bank. The ideal candidate will have 3-7 years of experience in the BFSI industry, preferably with a background in Inclusive Banking, SBL, and Mortgages. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to boost customer acquisition and retention. Lead and motivate a team of sales professionals to achieve business targets. Build and maintain strong relationships with customers, colleagues, and stakeholders. Monitor and control expenses to ensure cost-effectiveness and profitability. Foster a culture of excellence and continuous improvement within the team. Job Requirements Proven experience in retail banking or a related field, with a focus on mortgages and inclusive banking. Strong leadership and management skills, with the ability to inspire and guide teams. Excellent communication and interpersonal skills, enabling strong relationship building. Ability to analyze market trends and develop effective business strategies. Strong problem-solving and decision-making skills, with attention to detail. Experience in managing budgets and controlling expenses to drive business growth.

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

We're looking for energetic and customer-focused Sales Executives to visit customers' homes, conduct eye tests, and sell Lenskart spectacles. As a Sales Executive, you'll: Visit customers' homes based on scheduled appointments Conduct eye tests using specialized equipment Sell Lenskart spectacles and provide exceptional customer service Carry a 20-25 kg bag with eye check equipment and eyewears Meet sales targets and earn attractive commissions Training: 45-days comprehensive training in Chennai Madipakkam on eye checkups and sales techniques Requirements: Graduate Must own a bike (two-wheeler) Fresher/Experienced Excellent communication and interpersonal skill Ability to lift and carry equipment (18 -20 kg) Willingness to travel and work flexible hours Must possess a valid driving license.

Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear articulation and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority.

Job Summary: (In house Consultant Job) We are seeking skilled and experienced Remote-Optometrists to join our team in Kolkata and Gurugram. The ideal candidate should have 0-5 years of professional experience in optometry. As a Remote-Optometrist, you will provide remote eye care services, ensuring high-quality patient care and satisfaction. Key Responsibilities: Conduct remote eye examinations and consultations using Remote-optometry tools and platforms. Diagnose and manage eye diseases and conditions. Prescribe corrective lenses and provide vision therapy. Educate patients on proper eye care and preventive measures. Maintain accurate patient records and documentation. Collaborate with other healthcare professionals as needed. Requirements: 0-5 years of professional experience in optometry. Degree in Optometry from a recognized institution. Strong knowledge of eye care practices and procedures. Excellent communication and interpersonal skills. Ability to work independently and manage time effectively.

Role & responsibilities Proven experience as a sales representative or other sales/customer service role Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects Excellent knowledge of English Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and address complaints.

Roles and Responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate: Graduate Age Limit-upto 35 years old Minimum 2 years as Store Manager in recent previous role Total of minimum 4+ years in Retail.

Please find the details for your reference. Minimum qualification: Graduates Must be from the hardcore store oriented Retail store background Minimum 2-5 years of experience as Store Manager or Assistant Store Manager in a Retail store. Should have knowledge about KPI, SOP, ABV, UPT, Shrinkage, NPS & Team Attrition. Must know the hardcore retail details like Store size, Daily footfall, Conversion, NOB, UPT, IPCM etc. Smart, energetic & dynamic with good communication skills.

Profile Summary Our Area Operations Manager is responsible for developing and expanding the business in the respective area and managing the store operations across the respective area thereby increasing the customer experience. Key Responsibilities Driving Sales and Customer Service a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually b. Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store c. Drive culture of high sales performance expectations, i.e. SALES Leadership d. Motivates and inspires field team to drive for results. e. Review financial performance at regional level to identify improvement opportunities. f. Serve as critical strategy planning link between Corporate and the field organization. g. Translate corporate goals including financial returns, sales growth and market share, into business plans. h. Assess field capability and establish performance priorities at group level. Manpower Planning & People Development a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store b. Direct responsibility for professional development of Lenskart Associates c. Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication. d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team. f. Overall responsibility for associate development Managing P&L of the Assigned Stores a. Responsible for managing and maintaining territory and store budgets to ensure profitability at store as well as territory level b. Managing the top and bottom line effectively of the assigned territory and stores c. Responsible for reducing shrinkage d. Managing the productivity of the staff e. Using cost effective methods to ensure productivity of the respective territory Managing and Maintaining High Standards of Retail Operations a. Regular Store Visits to: Audit stores Coaching the Store Managers Motivate staff through sales discussions Check VM, stock availability Check store hygiene, grooming Assess discipline levels in store opening times, staff attendance, process adherence etc. b. Analyze data before Store Visits Monitoring Sales through data. Assessing the productivity and achievements of the stores Store Staffing levels. Product flow, supply, demand and shrinkage. NPS and MC scores Reviewing measures to achieve performance targets a. Bridge communication between Management and floor Recommending changes to ZM/BH basis visits. Ensure Timely reporting of Data when needed. Implementing and enforcing company regulations Implement process change Attending conferences, events and meetings at regional as well as corporate level to enhance knowledge and skill sets Inventory Management a. Ensures availability of required merchandise and services at each of the assigned stores b. Ensuring that inventory levels are well balanced and making key decisions about inventory control at each of the assigned stores c. Ensuring physical verification of inventory on regular intervals is being conducted at each of the assigned stores d. Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed e. Ensuring necessary quality checks for the new products is being conducted in a timely manner f. Responsible for reducing shrinkage at store level g. Working very closely with various departments in the organization till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Key Personal and Professional Attributes: a) Collaborative Skills : The role requires the incumbent to work closely and coordinate with the Internal and external teams to create success. S/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment. b) Functional understanding: The role is critical for the business performance and would require the incumbent to create a competitive business advantage. It would be critical to analyze the effectiveness of the processes on a day to day basis and course correct. c) Data driven/ Analytical: The role is required to drive specific process efficiency metrics and would be accountable to drive data-driven decision making. d) Results oriented : The role is required to work on deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. Meeting these milestones would be critical to create success. e) Extroverted Personality f) Pleasant & Friendly who can be easily approached g) Pragmatic Leaders who are self -motivated and resilient h) Passionate i) Energetic j) Positive Attitude k) Ability to handle stressful situations l) Problem Solving & Decision Making m) Assertive n) Sales Driven & Number Oriented Team player Candidate Profile: a) Full Time Post Graduate with 7-9 years of relevant experience into retail industry b) Post-Graduation is a must c) Very strong communication skills- both written and verbal and must be a good orator d) Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word e) Strong inter-personal skills (friendly, caring & patient) f) Sales oriented g) Strong Management/leadership skills. h) Strong organizational skills. i) Strong team builder Required Managerial Competencies People Management a) Mentors team members and colleagues; guides them with regard to development and career progression. b) Clearly communicates work responsibilities and expectations and takes steps to balance the workload among team members. c) Anticipates the effect of an action on other people and modifies such action accordingly. d) Resolves conflicts among colleagues in just and fair manner Proactive Problem Solving Skills a) Anticipates problems before they develop, and takes steps to avert them. b) Considers a situation from multiple perspectives before deciding on a course of action. c) Adept at managing the flow of information in times of crisis. d) Appeals to reason, facts, and figures and adapts managerial style based on the demands of the situation Commercial Savviness a) Protects the commercial interests of the company with the aim of maximizing revenue. b) Takes appropriate business decisions after performing a cost-benefit analysis and pre-empts problems and resolves them, ensuring minimal business loss. c) Builds and manages workforce based on organizational goals and budget constraints Customer Expectation Management a) Adept at balancing the interests of the company with the needs and expectations of the client/customer b) Responds deliberately and diplomatically to protect company interests c) Communicates effectively about sensitive matters and influences the client/customer when required Planning and Organizing a) Adept at prioritization and time management to ensure efficient and timely completion of assignments b) Manages and shifts priorities as required and incorporates new approaches c) Delegates work effectively among team members Required Personality Traits a) Extraversion - The trait is marked by pronounced engagement with the external world. Extraverts enjoy interacting with people, and are often perceived as full of energy. They tend to be enthusiastic, action-oriented individuals. They possess high group visibility, like to talk, and assert themselves b) Conscientiousness - It is a tendency to display self-discipline, act dutifully, and strive for achievement against measures or outside expectations. It is related to the way in which people control, regulate, and direct their impulses. High scores on conscientiousness indicate a preference for planned rather than spontaneous behavior c) Openness to Experience - Openness is a general appreciation for art, emotion, adventure, unusual ideas, imagination, curiosity, and variety of experience. People who are open to experience are intellectually curious, open to emotion, sensitive to beauty and willing to try new things. They tend to be, when compared to closed people, more creative and more aware of their feelings d) Agreeableness - The agreeableness trait reflects individual differences in general concern for social harmony. Agreeable individuals value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others. e) Polychronicity - it is defined as a continuum, and preferences for degrees of engagement. At one extreme is the pattern of focusing on one task at a time, interpreting other potential tasks and events as interruptions and attempting to shield one's chosen task from such interference. The other extreme is actually open-ended, it involves engagement in several tasks simultaneously, sometimes literally simultaneously and sometimes in a frequent back-and-forth engagement pattern f) Emotional Stability - People high on emotional stability do not tend to have a negative outlook of the future and hence are usually calmer. Persons who score low in emotional stability generally have a fearful and negative disposition, with an ominous foreboding about things.

About the Role The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms. Responsibilities Store Visit Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores In Store Duty Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc. Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc. To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example Manpower To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals Training For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals Audit Periodically audit their eye test and dispensing performance Team Leader Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team Revenue Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns Team Work Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate Documentation Maintain documentation and Report daily to PS regional manager on store visit summary Working Hours Same as store shift and as per business needs. Must work on weekends and public holidays to support store business Personal attributes & competencies Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track record Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements Must be ready to travel anywhere in India as per Business requirements Passionate about Sales, Retail, Customer service and Training Good understanding of market and product analysis Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude Energy, influence, 10 x think / entrepreneur mind-set etc.

Reporting to Store Manager Skip Level Areas Operations Manager About the Role Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has Product recommendation With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions Achieving sales targets & SOP adherence Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently Post making the sale, he/she is responsible for coordinating with the customer for product pick up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage Store upkeep & maintenance He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear articulation and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority.

We are seeking a highly motivated Recruiter to join our Retail TA team. In this role, you will be responsible for leading the recruitment process for a variety of roles. You will work closely with hiring managers to understand their hiring needs and develop recruitment strategies to attract and hire top talent. Key Responsibilities: Source & screen relevant profiles through multiple channels including Employee Referrals, Social Networking Sites, Alumni Base, Head Hunting, Passive Sourcing and ensure a healthy source mix is maintained To manage the end to end recruiting process for our retail business To ensure 95% manning capacity at all times Build great partnership with business in terms of understanding the needs and delivering as per agreed SLAs Developing & managing respective competition portfolio by rigorous sourcing Conduct interviews and assess candidate qualifications and fit for the role and the company culture Coordinate with hiring managers and candidates to schedule interviews and follow-up communication Manage end to end recruitment process, including negotiating job offers and driving closures Minimum Qualifications: Bachelor's degree in Human Resources or related field Minimum of 3+ years of experience in recruiting for a variety of positions and levels Strong understanding of recruitment best practices and trends Good communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Strong attention to detail and organizational skills Ability to work independently and as part of a team.

Key Responsibilities Customer Services Meet & Greet the customers Assisting customers throughout the shopping journey Sharing product features & benefit with the customers Explaining services , building trust & loyalty Resolving Customers queries pre & post Sale Ensure product delivery to the customer on time Receive feedback from the customer on services & product Inventory Management Daily quick count of all the PIDs available in the store Receive bulk shipment , physical count & mark receive in the system on daily basis Daily replenishment to fill the display gap Check the bad inventory /damage product & keep it on designated place Ensure daily handover & receiving product from VRX through HOP app Highlight inventory mismatch /discrepancy to the Store Manager Operational Process Following the VM guidelines Maintain cleanliness & hygiene in the store Update all the SOPs file on daily basis Reconcile daily cash & card sale.

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. Adhere to company policies and procedures. Requirements: Excellent communication skills (verbal and written). Strong problem-solving skills and attention to detail. Basic computer knowledge and typing skills. Ability to work in a team and adapt to a fast-paced environment. Previous experience in a BPO or customer support role is a plus. Willingness to work in rotational shifts including weekends and holidays. Preferred Qualifications: Any Graduate Familiarity with CRM systems and practices. Should be comfortable in taking Chat and calls both.

We are looking for a highly motivated and experienced Business Development Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and implement effective business strategies to achieve sales targets and expand the customer base. Build and maintain strong relationships with existing customers to increase loyalty and retention. Identify new business opportunities and generate leads through networking and market research. Collaborate with cross-functional teams to drive business growth and improve overall performance. Analyze market trends and competitor activity to stay ahead in the competitive landscape. Provide excellent customer service and support to ensure high levels of customer satisfaction. Job Requirements Strong understanding of the BFSI industry, particularly in liabilities, branch banking, or business development. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and organizational skills with attention to detail. Experience working with financial products and services is an added advantage. Ability to build and maintain strong relationships with customers and colleagues.

We are looking for a skilled Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 7 years of experience in the BFSI industry. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service and ensure satisfaction. Respond to customer complaints and concerns promptly. Collaborate with internal teams to improve overall customer experience. Develop and maintain strong relationships with customers. Identify opportunities to upsell and cross-sell products and services. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving and analytical skills. Proficient in using technology and software applications. Strong attention to detail and organizational skills. Ability to work collaboratively as part of a team.

Key Result Areas Position ABM - Retail S.NO.DESIRED RESULTWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure 1X bucket resolution on bounce basis30Collection Efficiency in X Bucket (Target Vs Achievement)Annexure 1 2Ensure Collection Efficiency in 1-90 Resolution15`Annexure 2 3Ensure Collection Efficiency in 1-90 Normalization10Collection Efficiency in 1-90 Normalization (Target Vs Achievement)Annexure 3 4Ensure Collection Efficiency in 90-180 Normalization roll back15Collection Efficiency in 90-180 Normalization (Target Vs Achievement)Annexure 4 5Collection charges as per the given target from bounce customers20Collection charges as per the given targetAnnexure 5 6Self Development5Average Mandays of Training for SelfAnnexure 6 7Process Orientaition5Risk Audit ReportAnnexure 7 Note If 90-180 cases not allocated, the weightages will be added to X bucket resolution. If 1-90 cases not allocated, the weightages will be added to to x bucket resolution. X bucket resolution on bounce basisScoring method5 (Outstanding)4 (Excellent)3 (Very Good)2 (Good)1 (Adequate)Collection Efficiency in X Bucket (Target Vs Achievement)>98.5%(98 - 98.5)%(97.5-98)%(97-96)%< 96%