39197 Jobs in Noida - Page 42

Job Responsibilities Design, develop and implement solutions for a wide range of NLP use cases involving classification, extraction and search on unstructured text data Create and maintain state of the art scalable NLP solutions in Python/ Java/ Scala for multiple business problems. This involves: Choosing most appropriate NLP technique(s) based on business needs and available data Performing data exploration and innovative feature engineering Training and tuning a variety of NLP models / solutions which include regular expressions, traditional NLP models as well as SOTA transformer based models Augmenting models by integrating domain specific ontologies and/or external databases Reporting and Monitoring the solution outcome Work experience with document-oriented databases such as MongoDB Collaborate with ML engineering team to deploy NLP solutions in production - both on premise as well as cloud deployment Interact with clients and internal business teams to perform solution feasibility as well as design and develop solutions Open to working across different domains – Insurance, Healthcare and Financial Services etc. Required Skills Experience (including graduate school) on training machine learning models, applying and developing text mining and NLP techniques Exposure to OCR and computer vision Experience in extracting content from documents is preferred Experience (including graduate school) with Natural Language Processing techniques is required Hands on experience with Natural Language Processing tools such as Stanford CORE-NLP, NLTK, spaCy, Gensim, Textblob etc. Experience/ Familiarity with document clustering in supervised un un-supervised scenarios Expertise in at least two of the state of the art techniques in NLP like BERT, GPT, XL Net etc. Applied experience of machine learning algorithms using Python Organized, self-motivated, disciplined and detail oriented Production level coding experience in Python is required Ability to read recent ML research papers and adapt those models to solve real-world problems Experience with any deep learning framework, including Tensorflow, Caffe, MxNet, Torch, Theano Experience with optimization on GPUs (a plus) Hands on experience with using cloud technologies on AWS/ Microsoft Azure is preferred

Basic Function The Finance Systems analyst role requires a highly skilled technical consultant who will be responsible for: Managing and maintaining MD365 ERP suite and associated systems within the finance function Administration, incident and change management, system optimization, and integration support across finance applications Managing TM1 systems for data & other maintenance requests Handle requests for automation using VBA macro in excel Essential Functions Administer and maintain the MD365 Finance and Operations (F&O) environment, TM1 Planning system, and associated finance platforms. Monitor, triage, and resolve incidents, service requests, and change requests from finance users. Manage system security, user access, workflow configurations, and maintain system governance standards across both MD365 and TM1. Work with finance teams to gather, understand, and implement system change requirements Support integration activities across MD365, TM1, and external/internal platforms (CRM systems, banks, reporting tools, etc.). Perform routine TM1 model maintenance, metadata updates, data load management, and basic model troubleshooting. Collaborate with internal IT teams and external vendors to ensure timely resolution of escalated issues and planned upgrades. Conduct periodic system health checks, audit reviews, and ensure compliance with IT and finance control frameworks. Document system changes, workflows, integration maps, and technical procedures. Assist in testing and validation during upgrades, patches, or deployments for both MD365 and TM1 systems. Identify and suggest automation or optimization opportunities within the finance systems landscape Develop and maintain excel based macro automation tools across functions Implement quality checks and validation processes to ensure the integrity and accuracy of financial data reported across TM1, MD365, and other platforms Conduct in-depth analysis of financial data, identify trends, and provide recommendations to improve planning and forecasting processes. Continuously seek opportunities to optimize existing reporting solutions and introduce new technologies or methodologies to improve reporting accuracy and efficiency. Systems & Data Management Reconcile data between PBI, TM1 and D365, ensuring consistency and accuracy Maintain and enhance customized TM1 reports, including cube structures for people cost and customer-level aggregation Skills Technical Skills Microsoft Dynamics 365 Certifications (e.g., MB-300, MB-310). TM1/IBM Planning Analytics Certifications or badges Experience with Power Platform (Power BI, Power Automate) for reporting and automation initiatives Expertise in developing functional VBA macros in excel Familiarity with integration tools such as Azure Logic Apps, KingswaySoft, or similar. Background in finance operations within the utility, energy, or regulated industries is preferred Process Specific Skills Working experience in IT Operations preferably in Finance domain Process flows, Documentation and preparation of SOPs Ability to work with clients independently Ability to drive conversation related to financial results with SBU leaders Soft Skills (Desired) Excellent oral/written communication skills, presentation skills- MANDATORY Excellent organization and time management skills Excellent analytical skills and competent at logical reasoning Must be a self-starter, detail oriented with the ability to meet deadlines under pressure Able to prioritize multiple activities and projects Self-disciplined and result oriented Demonstrate attention to detail in a fast-paced work environment – especially during processing Ability to multitask Ability to work effectively as part of a team Commitment and drive for results Strong analytical skills Ability to understand and question established process guidelines to bring about possible process improvements Work Experience & Other Requirements Must be a graduate in IT or Computer science with at least 3-5 years of experience Experience in working in IT support function involving MD365, TM1, VBA, and Power BI

Summary A Collection Analyst is typically responsible for managing, analyzing, and optimizing the process of recovering overdue payments or debts from customers or businesses. Key Responsibilities Analyze customer payment trends and behaviors, Identify patterns and root causes of payment delays. Design strategies to improve collections efficiency. Track Key Performance Indicators (KPIs) like Days Sales Outstanding (DSO) or collection rates. Prepare detailed reports for management on the effectiveness of collections processes. Communicate with customers to negotiate repayment plans or resolve disputes. Maintain customer relationships during the collections process. Required Skills Communication - Strong interpersonal skills to interact with internal teams and external customers. Attention to Detail - Ensure accuracy in financial data and compliance with policies. Problem-Solving - Develop creative solutions to overcome payment obstacles. Technical Proficiency - Familiarity with MS Office applications i.e., Outlook, Teams, Excel, PowerPoint etc. Qualifications Bachelor's degree or equivalent experience. 5+ years of experience in AR Collections

Proven experience as a Full Stack Developer, with a focus on Angular, React for the front-end. Strong knowledge of HTML, CSS, JavaScript, TypeScript, and modern JavaScript frameworks. Proficiency in back-end technologies such as Node.js or .NET. Experience with RESTful API development and integration. Familiarity with SQL (MySQL, PostgreSQL) and/or NoSQL (MongoDB) databases. Experience with version control systems such as Git. Knowledge of cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker) is a plus. Strong understanding of software development principles and Agile methodologies. Excellent problem-solving skills and ability to work in a collaborative team environment. Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

Qualification: Minimum: 12th Pass; Preferred: Graduate (BBA, B.Com, BA or any other) Skills: Good communication skills Basic computer proficiency Good listener with polite and professional behavior Responsibilities: Engage with customers over calls to understand their service requirements and gather feedback post-service. Maintain clear and polite communication to ensure a positive customer experience. Experience: Freshers or up to 1 year experience in customer service/call handling Salary Package: ₹10,000-₹20,000/month (based on performance in interview and experience) + Performance-based incentives

Location: Sector 98, Noida Shift: US Shift Job Type: Full time Education: Bachelor's or Master's Degree. A degree in business administration, operations management, information technology, or a related field is often preferred. Experience: 5+ years of experience in workflow management, capacity planning and real time analysis is crucial. Responsibilities: - Real-Time Monitoring and Tracking - Identifying Deviations - Proactive Problem Solving and Adjustment - Dynamic Resource Allocation: Based on real-time data, make immediate adjustments to staffing levels and agent assignments to ensure service levels are met - Approving/Denying off-phone activities: Prioritizing incoming call volume over scheduled offline tasks if service levels are at risk - Managing Unexpected Events: Respond to unforeseen circumstances like sudden increases in call volume, agent absenteeism, or system downtimes by re-optimizing the workforce - Communication and Collaboration - Data Analysis and Reporting - Root Cause Analysis - Minimizing Idle Time and Overstaffing - Preventing Understaffing: Proactively address potential understaffing situations to avoid long customer wait times and frustrated customers - Enhancing Operational Efficiency: Contribute to the overall efficiency of the contact center by ensuring optimal utilization of resources. Skills required for a Real-Time Analyst: * Strong Analytical Skills * Technical Proficiency * Excellent Communication Skills * Problem-Solving Abilities * Adaptability * Attention to Detail * Teamwork and Collaboration Think global. Think BIG. Visit us: https://biglanguage.com LinkedIn: https://www.linkedin.com/company/big-language-solutions/mycompany/

Basic Function This role is primarily responsible for designing and delivering high performing learning solutions, which align with & meet business needs and client expectations. This role is required to manage the team as well as the delivery of Preprocess and Certification Trainings to all EXL employees. The job also includes evaluating training feedback and providing recommendations to further enhance the effectiveness of trainings. The primary interactions would include coaching and mentoring of the trainers and periodic reporting of all the above to the Insurance Academy (IA)/Capability Development (CD) Lead. This role also involves designing and developing pre - process and /or specialized training modules after need assessments for all Processes at EXL. The role entails regular connect with Business units for domain/digital/functional upskilling requirements received and curation and conducting appropriate trainings, as applicable. Essential Functions Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material Managing end to end roles and responsibilities of the team Designing training aids like activities, role plays, case studies, etc. in order to make the training session livelier and more interactive Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards Identification of appropriate methodology for the implementation of training Training and certification of trainers on the training modules Conducting insurance and professional development training programs Managing training material and content - regular reviews and updation Building PPTs and other material and participate in presentation to the client/ internal customers Provide guidance, direction, and training to instructional designers and trainers Conduct verification and re-verification of trainers in the department Participate in RFXs and Client visits Handle administrative tasks with respect to training & certification Undertake research for the purpose of creating value to the business and driving business results Convert research into knowledge and disseminate to the businesses Maintain regular touch points with Business units and share updates and cater to specific training needs Develop understanding of Digital deployment in Insurance domain and help conduct, facilitate upskilling sessions. Performance parameters Quality and accuracy of deliverables Efficiency and effectiveness (result-orientation) Training delivery and certification of trainers Adherence to internal standards Adherence to timelines Interaction with the clients/ customer at an appropriate level to ensure high levels of client satisfaction Employee satisfaction, people development and morale Good performance on any other function that may occur from time to time or as directed by the Supervisor Help assess and develop critical skills for specific roles and requirements per Business needs Regular assessment and update of training content and repository for aligned resources/vertical Primary Internal Interactions Employees, for the purpose of designing and developing training solutions Process managers and leaders, for the purpose of identifying the training needs and follow up IA_CD Team, for the purpose of up-skilling and certification of trainers Supervisor, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback Transitions and BHR SPOC for data requirements, as applicable Primary External Interactions Business/ Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed Institute partners of CD for managing and running programs Vendors, for any material/ service availed Skills Technical Skills Good knowledge of MS Office applications like – PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access Process Specific Skills Extensive knowledge of US Property & Casualty Insurance/L&A Insurance/F&A Insurance Content designing and development Ability to present the information in simple and easy to understand manner Ability to understand and comprehend quickly about unfamiliar industry Prioritizing customer needs Strong customer service focus Ability to do research and produce research documents Soft Skills (Minimum) Good verbal and written communication skills Good presentation skills Good research skills Flexibility and urgency to handle pressure Team work/ Managing Self / Adaptability Self-disciplined and result oriented Data gathering ability/ Eye for detail Ability to multi task Soft Skills (Desired) Ability to approach problems logically Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and mentoring skills Education Requirements Graduate (in any stream) Domain training related training background with any relevant domain certifications (P&C domain - CPCU, AINS, AIC, AU etc. and/or L&A domain – LOMA 280/281, 290/291 and/or F&A domain (AIAF, IFRS etc.) Knowledge and understanding of vertical specific roles, functions, and work items in Insurance Work Experience Requirements Total work experience should be a minimum of 6-8 years of relevant work experience in conducting training and developing training curriculum Minimum 3-4 year in the current role/assignment Experience in implementing or background of digital is added advantage

Candidate must have expertise in following - Communication skill (written & verbal) Blackline Reconciliation Tool Balance Sheet Account Reconciliations Accounting concepts (Reinsurance accounting preferrable) Power BI tool Advance Excel Client management Open items resolution

Prepare and process month end journals/reclassifications Ability to analyze accounts and understand activity within the month Perform reconciliations from the general ledger to the management accounts Assist in the preparation of additional information required by Client under quarterly reporting requirements Ensure classification of assets and liabilities complies with Client accounting guidelines Maintain the fixed asset register – additions, disposals and depreciation Prepayments Produce P&L caption results/budgets for Balance Sheet related accounts Ensure compliance with the extensive quarterly reporting and other ad hoc requirements required by Client Reconcile B/Sheet Accounts Reconcile Bank Accounts Reconcile sub ledger to ledger Standard Monthly reporting (W/C) Month end close Process/reporting Qualification- Must be B.Com with 4-8 years of relevant experience Hands-on experience in MS Office is must

Review ceded/assumed premium, commission, losses & IBNR results from the reinsurance system Ensure accurate accounting for premiums, claims, commissions, and reserves Prepare, review, and analyze monthly, quarterly, and annual financial statements Prepare journal entries and correct discrepancies in financial records Maintain proper records of transactions and ensure proper accounting for transactions Process reinsurance payments in accordance as per policies terms Ensure timely and accurate consolidation of financial data and doing the GL reconciliation Assist with the preparation of internal reporting & external regulatory reporting filings Identify areas for process improvement and implement solutions to enhance efficiency and accuracy in accounting functions Comfortable to work as part of a larger finance team and interact with other departments such as underwriting, claims, and actuarial teams Collateral review and management

Basic Function This role is to provide a high standard of Cash allocation and reconciliation of receivables across all ledgers and reduction of debt owed an effective and efficient manner In-depth understanding of end-to-end accounts receivable process Understanding of Order to cash cycle and internal control frame works Good knowledge of month end close activities and AR related activities Conducting quality control audits on team members Generate invoices from requests received within agreed timescales and where required ensure reconciliation and adjustments are carried out Ensuring all payments received are receipted timely and accurately and are reconciled to outstanding debt identifying and resolving any issues To accurately process invoices, credit notes, refunds, write-offs across operating platforms and ledgers within agreed timescales Ensuring timely and accurate account reconciliation across own portfolio of clients, keeping unreconciled cash to a minimum Assess the current and potential risk with aged debt across the portfolio Assist and encourage in a financial risk analysis where concerns of a potential or real debt situation may occur on portfolio Performance Parameters Process performance as per agreed KPIs Attendance & Schedule adherence Team objectives and accomplishment of assigned goals Primary Interactions Internal Manager/ Sr Manager, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Subject Matter Expert for the purpose of handling process related issues, queries and escalated transactions External Client operations team, trainers and SMEs for the purpose of reporting developing and updating training curriculum, provide feedback on training and discussing specific action plans Escalation teams at the client end for the purpose of seeking clarifications & answering queries Work Experience & Other Requirements Commerce Graduate with 4 to 8 years of experience Good level of knowledge and experience in Accounts Receivable. Excellent communication skills. Ensure adherence to process SLAs and controls. Strong accounting skills, analytical skills, and accuracy with numbers.

Key Responsibility Areas Including Preferred Skills And Experience AR accountabilities – credit management, cash allocation, debt management and collections, bank reconciliations Responsible for Client and Broker Relationship Management Dealing with underwriters, brokers, customers and answering any query they might have related to payments, commission or debt related. Should be able to work on strict deadlines to manage client expectation Review first pass accuracy of process worked for quality assurance Prepare and share weekly reports/ update on the health of the process to client Work with team lead and manager to manage escalation, prepare RCA and its documentation Complete regular updates and changes on training material/SOP Competencies Working knowledge of credit control, cash allocation Good level of knowledge of Insurance Finance and Accounts. London market knowledge is preferred Good Communication Skills (Verbal and Written) Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook) Good decision making/analytical skill Ability to prioritize & multi-task and exhibits meticulous attention to detail Eligibility Criteria B.Com pass or B.Com Hons graduate/Any Finance Graduate Minimum 5-8 years of experience in Accounts Receivable /Finance and Accounting (preferably in cash and collection)

Collection background and understand the collection strategies, have prior experience of talking to brokers, follow up for debt collection and have the understanding of reading sign slips, endorsements. Experience in Lloyd's Insurance Market will be an added advantage. Ensure adherence to Company Policies and Procedures Manage Cash Application - Validations and execution of transactions with accuracy and timeliness Analysis of Unapplied/Unallocated Cash – Research and Analysis of aged unmatched transactions and Suspense Account and Unapplied/Unallocated Cash Analyze and research on open queries assigned as per designated portfolio Research and Analyze Insurance documents for query management Provide excellent customer service to all stakeholders [External and Internal] Provide the relevant accounts receivable reports on a daily/ weekly/ monthly basis Ensure the assigned task completion in accordance with the SLA and company standards

Essential Duties & Responsibilities Advance proficiency in MS Excel, Power BI is a must Should hold thorough knowledge of Tables, Relationships, Measures, DAX Coding, Hierarchy, Queries, Reports, Modules & Advanced Macros Developing and designing the database/dashboard architecture per the given instruction and modifying them to accommodate the business requirements Demonstrate strong analytical skills, Consolidation and integration of data from multiple source in to single reporting environment Should have strong hold on People Management and Stakeholder management, communicate with them to ensure compliance with company standards Understanding the requirements of the stakeholders and identifying ways to develop and deliver the required elements Complex problem solving, critical thinking & decision making is essential Performs any other related duties as required or assigned Ability to work alone with Team with minimum supervision, occasionally under time pressure and on several tasks at the same time Ability to effectively communicate orally and in writing with co-workers, management teams, other Departments, vendors, and outside agencies, including being sensitive to professional ethics Minimum Work Experience 2-4 Years experience in MIS Reporting for Back Office Process, preferably in contact centers with at least 200 employees Skills Requirements Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail Solid critical and organized thinking/explanations, problem solving, and interpersonal skills Must demonstrate sound arithmetic and analytical problems Ability to scrub, dissect and shape data, create customized reports Demonstrates ability to give and receive feedback with peers and business partners Ability to work independently with minimal supervision Excellent verbal, written and comprehension skills Good Knowledge of applications used for MIS Reporting MS Excel, Power BI and SSMS

Accounts Payable:- Perform Vendor creation, Invoice Processing and T&E Reimbursement for clients. Good communication for client calls Demonstrate good knowledge of Accounts Payable principles and concepts. Contact customers via email and Chat channel on a day-to-day basis. Exhibit strong proficiency in Google Spreadsheets. Display excellent verbal and written communication skills, with fluency in English. Provide and accept timely feedback on process training Clear the workflow daily and provide confirmation to the supervisor. Acquire new process knowledge and operate as a domain knowledge expert; maintain an exceptional database and process updates. Substitute for the Assistant Manager in their absence on the floor. Contribute to processing as needed and ensure targets are met in accordance with the Statement of Work (SOW). Work on process improvements and promote the sharing of best practices across the team. Ensure adherence to company policies and procedures. Accounts Receivable Perform Order Management, Customer setup and Billing for clients. Good communication for client calls Demonstrate good knowledge of Accounts Receivable principles and concepts. Contact customers via email and Chat channel on a day-to-day basis. Exhibit strong proficiency in Google Spreadsheets. Display excellent verbal and written communication skills, with fluency in English. Provide and accept timely feedback on process training Clear the workflow daily and provide confirmation to the supervisor. Acquire new process knowledge and operate as a domain knowledge expert; maintain an exceptional database and process updates. Substitute for the Assistant Manager in their absence on the floor. Contribute to processing as needed and ensure targets are met in accordance with the Statement of Work (SOW). Work on process improvements and promote the sharing of best practices across the team. Ensure adherence to company policies and procedures.

Location: Sector 98, Noida (Work from Office) Shift: Rotational (US Hours) Responsibilities:  Manage and optimize workflow processes to enhance productivity and efficiency.  Identify and implement strategies to streamline workflows and reduce bottlenecks.  Ensure smooth and efficient operations by coordinating with different departments.  Develop and implement workflow improvements to enhance productivity and reduce errors.  Monitor project progress, anticipate issues, and resolve them proactively.  Ensure projects meet quality, time, and budget requirements.  Supervise entire projects  Prepare and present reports on workflow status to the management team.  Communicate effectively with stakeholders to ensure alignment and collaboration.  Identify areas for process improvement and implement changes to increase efficiency and productivity.  Collaborate with cross-functional teams to develop strategies to optimize workflow.  Ensure compliance with relevant regulations, policies, and procedures.  Maintain documentation and track progress to ensure adherence to standards.  Problem Solving  Leadership and Team Management Qualifications for Workforce Management:  Bachelor's or Master's Degree: A degree in business administration, operations management, information technology, or a related field is often preferred.  Experience: 16+ years of experience in workflow management, project management, and process optimization is crucial. Think global. Think BIG. Visit us: https://biglanguage.com Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/

Accounting to book Accruals (Journal entries for premiums, commission, reserves etc) Monthly & Quarterly reconciliation of GL and SL balances and research for variances, as needed Strong accounting skills to understand the accounting treatment for corrections/errors/reclass etc Receivables Management - Preparation of invoices/billing statements to reinsurers, Tracking of outstanding receivables and Transfer of non-recoverable amount (>90 days) to non-admitted account. Preparing wires/settlements. Research and resolve queries pertaining to any adhoc tasks/audits/reports etc Coordinate with multiple stakeholders like Reinsurers, TPAs, Underwriters, Claims, Actuaries, Treasury etc. on a regular basis. Preparation of regulatory filings (Schedule S, Page 27, General Interrogatories), Fitch, S&P and AM Best surveys. Provide subject matter expertise/perform end to end review of the work performed/ establish controls/ streamline the process and develop domain knowledge of the offshore staff Knowledge of MS Office (Excel, Word, etc.) ERP’s such as PeopleSoft, Workday, etc. Blackline (Task Module, Recon module and Matching module) Proficiency in English Excellent Communication / interpersonal skills

Job Overview: We are seeking a motivated and driven Business Development Executive to support and expand our Government Sales vertical . The ideal candidate will have a foundational understanding of government procurement processes (GeM portal, tenders, RFPs), an ability to build and nurture relationships with public sector stakeholders. Key Responsibilities: Identify and qualify new business opportunities with government departments, PSUs, and allied institutions. Monitor opportunities through government e-procurement platforms such as GeM, CPPP, and state-level portals. Actively participate in the end-to-end tender process including downloading, documentation, bid submission, and follow-up. Liaise with internal teams (pricing, legal, technical) for bid preparation and compliance. Ensure timely submission of proposals, quotations, and responses to RFPs/RFQs. Build and maintain strong professional relationships with key stakeholders in government departments, procurement officers, and nodal agencies. Schedule and attend meetings, presentations, and product demos for government buyers. Key Skills & Competencies: Knowledge of Government Procurement: Familiarity with GeM portal, e-tendering platforms, and procurement lifecycle. Communication Skills: Excellent communication to draft proposals and engage government officials. Relationship Building: Ability to maintain long-term relationships with bureaucrats and public sector stakeholders. Attention to Detail: Precision in tender compliance, documentation, and contract execution. Tech-savvy: Proficient in MS Office Suite, CRM tools, and e-procurement platforms.

Manage Payment and Forms team Ensure no Penalties or Interests are incurred on cases due to delay in processing Provide overall view of SLAs & inventory to the stakeholders Responsible for overall team performance on defined SLAs Capable to manage/ resolve escalations Ensure compliance with all regulatory/ legislative/ DOI requirements Provide inputs and insights to enhance team knowledge and skill

Should have very good understanding of US insurance and Insurance Finance Should have worked for various LOB’s such as Auto, GL, Property, WC etc. Should have fair amount of exposure on both Commercial and Personal insurance side Very good knowledge and understanding of insurance terminology Stateside trainers for the purpose of training, resolving more complex issues, seeking advice or requesting a reassignment to the state side staff when a request becomes out of scope Interacting with the Onshore team for any new changes in regulation or circular update Advanced skills in MS Office, MS Excel, MS Word Accounting System or ERP, Web based applications Exposure to BI platform such as Tableau, Qlik etc. and Oracle systems like Essbase, Smartview Excellent oral/written communication skills, presentation skills- MANDATORY Excellent organization and time management skills Excellent analytical skills and competent at logical reasoning Must be a self-starter, detail oriented with the ability to meet deadlines under pressure Able to prioritize multiple activities and projects Self-disciplined and result oriented Demonstrate attention to detail in a fast-paced work environment – especially during processing Ability to multi task Ability to work effectively as part of a team Commitment and drive for results Strong analytical skills Ability to understand and question established process guidelines in order to bring about possible process improvements

Role – Assistant Manager Department: Operations Span of Control: 10-35 Persons Reports to: Manager Responsibility Level: Assistant Manager Positions reporting into this role: CCE, Sr. CCEs, IC, SMEs and Process Trainers Primary Responsibility Transaction Monitoring to Improve Performance. Performance Parameters Process performance – as per agreed KPIs Quality and productivity Improvement Customer Satisfaction Level of subject matter expertise Role/ Responsibilities Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle escalations. Provide inputs on process and system to the team members. Client Interaction, where required at the level of Supervisors. Ensure compliance with internal policies and procedures, external regulations and information security standards. Collect and provide data required for various audits. Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy. Competencies & Skills Values & Behavior : Knowledge of the function, process and systems. Ability to use the desktop computer systems Coaching and Feedback ability. Clear written and verbal communication. Customer Service Orientation. Quality Orientation. Empathy for effective on the job coaching and feedback.

Job Description Position Title AM - Operations Function, Responsibility Level Operations, Lead Reports to Manager/Senior Manager –Operations Location Noida, India Span of Control N.A Position Type Permanent Essential Functions Customer Support: Address and resolve billing inquiries and issues via phone, email, or chat. Billing Management: Process and manage customer billing information, including invoices, payments, and account adjustments. Issue Resolution: Investigate and resolve discrepancies in billing and payments. Documentation: Maintain accurate records of customer interactions and transactions. Communication: Liaise with other departments to ensure seamless resolution of customer issues. Compliance: Ensure all billing activities comply with company policies and regulations. Reporting: Generate and analyze billing reports to identify trends and areas for improvement. To work under minimum supervision and to comply with established procedures or as directed by Manager Adaptable to learn new document type, process, concept and skills Good Interpersonal Skills and Email Communication to communicate with Sales & other internal teams Ensure adherence to process guidelines as per agreed quality standard on all SOPs Performance parameters Attendance & Schedule Adherence Timeliness & Accuracy Attrition management Team objectives Process Specific Skills Good Knowledge of MS office Good Analytical skills Basic Accounting Skills Soft Skills Customer-Focused: Dedicated to providing excellent customer service. Detail-Oriented: Meticulous in handling billing information and resolving issues. Adaptable: Able to handle a fast-paced and dynamic work environment. Proactive: Takes initiative to identify and solve problems. Education Requirements Master’s in accounting / MBA Finance Work Experience Requirements Total work experience – 4 to 6 years Enclosures Acknowledgement (acknowledge that the information contained in this document is factual and complete) __________________________ ________________________ Candidate Supervisor/Manager

Key Responsibility You will be responsible for managing assigned client engagement/s at an executive level within the practice. You can expect to work with high level client / internal client personnel to address compliance, financial, and operational risks as well as perform internal control testing, develop internal audit plans, and provide internal audit services on an outsourcing basis. You will assess the client’s current state internal controls and SOX framework to mitigate risk. Skills Skills and attributes for success : Demonstrate a thorough understanding of compliance, financial, and operational risks along with performing internal control testing, develop internal audit plans, and provide internal audit services on an outsourcing basis Participate in process walkthroughs, document process flowcharts, identify key risks & mitigation controls, perform design & operational effectiveness testing and formulate observations / key findings Draft audit observations with clear details regarding what went wrong, root cause, impact and proposed action plans for remediation Maintain relationships with client / internal clients to manage expectations of service, including work products, timing, and deliverable Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services Introduced to concepts of Big Data Analytics, Automation & Process Digitalization in various business processes Exceptionally good understanding of EXL Consulting and its service lines and actively assess what the firm can deliver to service clients. Experience & Professional Pre-Requisites 3-5+ years of progressive experience in a combination of internal audit. Professional certification such as CA, CPA, CISA, or CIA is preferred. Direct work experience in SOX compliance and internal controls. Strong understanding of accounting, finance and auditing concepts and standards. Excellent interpersonal skills and ability to find solutions quickly. Flexible to work extended hours & varied shift timings basis business requirements. Exceptionally good MS office skills including MS Visio & PDF Pro applications. Specialized industry experience in BFSI & Utilities segments is preferred.

Basic Function Manage vendor master data (VMD), invoice processing, and payments. Utilize ERP for various finance and accounting tasks. Handle accounts payable processes efficiently. Ensure adherence to financial controls and procedures. Provide support in finance and accounting domain as required. Contribute to the delivery of high-quality customer service. Maintain helpdesk records and statistics in accordance with the timetable. Ensure meeting process SLAs and adherence to all process controls. Essential Functions The candidate should be able to work independently and collaboratively within a team. The role requires strong analytical skills and attention to detail. The candidate should be proactive in identifying and resolving issues. Performance Parameters Process performance as per agreed KPIs Attendance & Schedule adherence Team objectives and accomplishment of assigned goals Primary Interactions Internal Manager/Sr Manager, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Subject Matter Expert for the purpose of handling process related issues, queries and escalated transactions External Client operations team, trainers and SMEs for the purpose of reporting developing and updating training curriculum, provide feedback on training and discussing specific action plans Escalation teams at the client end for the purpose of seeking clarifications & answering queries Work Experience & Other Requirements Graduate/Postgraduate with 4+ years of experience in Finance & Accounting. Proficient knowledge of Accounts Payable processes. Hands-on experience with SAP. Excellent writing and verbal communication Preparation of SOP Solid understanding of finance and accounting principles.

Basic Function Act as the subject matter expert for bank reconciliation processes and related systems. Lead complex reconciliation cases, troubleshoot issues, and escalate as necessary. Review reconciliations prepared by junior staff to ensure accuracy and completeness. Design, update, and document best practices, procedures, and controls for bank reconciliations. Support automation initiatives and process improvements in reconciliation operations. Provide training and mentorship to the reconciliation team. Analyze trends in reconciliation breaks and recommend corrective actions. Collaborate with IT, Treasury, Finance, and other departments to ensure process alignment. Participate in internal and external audits as the point of contact for reconciliation matter Performance Parameters Strong expertise in reconciliation tools, ERP systems, and banking platforms. Excellent problem-solving, communication, and leadership skills. Strong understanding of financial regulations, compliance, and internal controls. Proficient in MS Excel, reconciliation software, and financial analysis. Primary Interactions Internal Manager, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Subject Matter Expert for the purpose of handling process related issues, queries and escalated transactions External Client operations team, trainers and SMEs for the purpose of reporting developing and updating training curriculum, provide feedback on training and discussing specific action plans Escalation teams at the client end for the purpose of seeking clarifications & answering queries Work Experience & Other Requirements Commerce Graduate with 4 to 6 years of experience Proficient in MS Office Advance Excel and Power BI knowledge must Experience in any finance ERP (SAP, Oracle, D365) Excellent Communication Skills