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10.0 - 15.0 years
8 - 18 Lacs
Mumbai Suburban, Malad
Work from Office
Designation : Manager / Sr. Manager - Liaisoning & Legal Location : Mumbai HO - Malad Reporting To : Head Legal / Regional Head / Managing Director Industry : Construction / Infrastructure / Real Estate Salary : As per Industry Standards Job Summary: We are seeking a highly experienced and proactive Senior Manager Liaising and Legal to manage legal affairs and regulatory liaison activities for our construction projects. The role requires extensive interaction with government bodies, legal counsel, and internal teams to ensure compliance with statutory and regulatory requirements, land acquisition, project approvals, and dispute resolution. Key Responsibilities: Legal: Review and draft contracts, agreements, MOUs, lease deeds, and other legal documents. Handle land acquisition matters, title verification, and due diligence processes. Manage litigation and coordinate with external legal counsel for civil, criminal, RERA, NCLT, or arbitration matters. Provide legal opinions and risk assessments on various business issues. Ensure compliance with applicable laws, including RERA, Contract Act, Labour Laws, and Environmental Regulations. Liaison: Establish and maintain strong relationships with government departments such as: Urban Development Authorities, Municipal Corporations, Town & Country Planning, Revenue, and Land Record Departments, Pollution Control Boards, Fire Department, etc. Obtain approvals for land use, construction plans, environmental clearance, and other statutory permits. Facilitate smooth coordination between internal project teams and authorities for timely clearances and NOCs. Monitor and manage compliance timelines and proactively address regulatory changes. Qualifications: Education: LLB/LLM from a recognized institution; additional certifications in real estate, construction projects or compliance are a plus. Experience: 10-15 years in legal and liaison roles, preferably in real estate, infrastructure, or construction sectors. Skills: Strong understanding of land and construction laws. Excellent communication and negotiation abilities. Ability to interpret legal documents and statutes. Established network in relevant government departments is highly desirable.
Posted 1 month ago
7.0 - 12.0 years
6 - 8 Lacs
Mumbai Suburban, Malad
Work from Office
Position: HR Generalist Location: Malad, Mumbai Suburban Industry: Infrastructure / Construction / Engineering Salary: As per Industry Standards Job Overview: We are seeking an experienced HR Generalist to manage key HR functions including payroll, compliance, and core HR operations. Ideal for someone who is detail-oriented and has a strong grasp of Indian labor laws and statutory compliance. - Hiring, onboarding, and employee engagement activities - Process employee salaries and handle statutory deductions - Identify training needs, design, and deliver training programs, - Assist in performance management - Assist with compliance reporting and documentation - Maintain and update HR documentation and databases - Ensure HR practices align with company policies and legal requirements - Manage employee engagement and support day-to-day HR functions What Were Looking For: - Knowledge of TDS and taxation, income tax, PF, etc, - Knowledge of Indian labor laws and compliance requirements - Proactive attitude and ability to multitask - Based in or willing to work to Mumbai Suburban (Malad) Qualifications: Bachelors degree in human resources, Business Administration, or related field (Masters preferred) Minimum 7-12 years of HR experience, with at least 3-5 years in a senior role within the infrastructure, construction, or engineering sectors.
Posted 1 month ago
0 years
1 - 1 Lacs
Malad, Maharashtra, India
On-site
Skills: Good Communication skills, Basic Computer knowledge, Time Management, Data Entry, Document Management, MS Excel, Process Optimization, Communication Skills, We are looking for a Receptionist to manage our front desk on a daily basis to perform a variety of administrative and clerical tasks. Key Responsibilities Greet and welcome visitor with a positive and helpful attitude. Answer, screen and forward incoming phone calls. Maintain reception area in a clean and tidy condition. Perform basic clerical duties such as filing, photocopying and data entry. Ensure office security by following safety procedures and controlling access (eg monitor logbook etc) Provide accurate information in person and via phone/email. Qualification Skills HSC or equivalent. Proficiency in Microsoft Office Suite(Word, Excel) Strong verbal and written communication skills Customer service attitude Work schedule : Monday to Saturday Time : 9.30 to 8.00pm Job Type : Full Time Pay : 10,000 - 15,000 per month
Posted 1 month ago
0 years
0 Lacs
Malad, Maharashtra, India
On-site
Opportunity Details Start Date event Please select start date. End Date event Please select end date. Please select valid Start Date and End Date. Start Date is older than Current Date. Please enter start date or end date in dd-mm-yyyy format. Center Please enter city. Special character (% and ) are not allowed. Special character and digit not allowed. No. of volunteers required (Approved Volunteers:) Please enter No. of volunteers required. Special character (% and ) are not allowed. Please enter number in No. of volunteers required. No. of volunteers required should be greater than apporved volunteers. Mother Foundation Posted on Mother Foundation Posted on 28 Mar, 2025 - 30 Sep, 2025 Malad Mumbai 4 Volunteers Required Rejected by CF (View Reason) Children 6 Months Malad Mumbai Connection Status: NA Rejected by CF (View Reason) You contributed hours and helped to save ₹ for this opportunity till Call (NGO) Mark Attendance Cancel Request
Posted 1 month ago
4.0 - 7.0 years
5 - 6 Lacs
Mumbai, Malad
Work from Office
Job Title: Business Development Manager Experience Required: 4+ Years Location: Malad, Mumbai Industry: Digital Marketing Employment Type: Full-Time About Us: We are a dynamic digital marketing agency helping brands grow through strategic digital solutions including SEO, PPC, Social Media, Content Marketing, Web Development, and more. As we expand, we're looking for an experienced Business Development Manager to help drive revenue and build long-term client relationships. Key Responsibilities: Identify and generate new business opportunities through networking, cold calling, events, and partnerships. Understand the agencys digital services and pitch tailored solutions to potential clients. Develop and implement strategic business development plans to achieve growth targets. Prepare compelling business proposals, presentations, and RFPs. Build and maintain strong client relationships with regular follow-ups and upselling opportunities. Work closely with internal teams (SEO, PPC, Content, Design, Development) to ensure project alignment and successful client onboarding. Stay updated on digital marketing trends and competitors to spot opportunities. Achieve monthly and quarterly sales targets. Maintain a CRM to track leads, pipeline, and conversions. Requirements: 4+ years of experience in business development/sales in a digital marketing agency. Proven track record of meeting or exceeding sales targets. Strong understanding of digital marketing services (SEO, Paid Ads, Social Media, Web Development, etc.) Excellent communication, negotiation, and presentation skills. Self-motivated, target-driven, and capable of working independently. Proficiency in tools like HubSpot, Zoho CRM, LinkedIn Sales Navigator, etc., is a plus. What We Offer: Competitive salary + performance-based incentives Opportunity to work with a fast-growing, creative team Flexible work environment Career growth and skill development
Posted 1 month ago
1.0 - 5.0 years
5 - 12 Lacs
Mumbai, Malad
Work from Office
In this role, youll own features end-to-end, from discovery to delivery. Youll work closely with design, tech, and growth teams to ensure smooth execution, intuitive UX, and real- Key Responsibilities Define product requirements, write specs, and manage the roadmap Work with designers to create user-friendly UI/UX flows Coordinate with developers and QA to deliver high-quality builds Understand customer needs through data, feedback, and direct interactions Monitor product performance using tools like Mixpanel, Firebase, etc. Prioritize features based on user pain points and business goals Manage sprint cycles, timelines, and cross-functional alignment.Kindly Add screening questions Have you managed a product end-to-end (from idea to launch and iteration)? How comfortable are you with UI/UX design workflows (wireframes, user flows, etc.)? Can you briefly describe a feature or product decision you led and how it impacted users or business outcomes? (Short text box) How familiar are you with Database UI/UX sense, database understanding, and end-to-end ownership of B2C mobile product features.
Posted 1 month ago
0 years
0 Lacs
Malad, Maharashtra, India
On-site
Skills: Business Development, Lead Generation, cold calling, field sales, Direct Sales, Customer Retention, Vendor Management, sales, Working Days Monday to Saturday / 8.5 hrs working Roles & Responsibilities Lead Generation & Client Outreach: Initiate and conduct cold calls to potential clients to introduce company services. Identify, qualify, and follow up on leads to convert prospects into customers. Maintain a database of leads and ensure timely follow-ups. Client Relationship Management: Travel as necessary to meet clients and build strong relationships. Understand client requirements and present suitable solutions. Provide updates on leads, opportunities, and customer interactions. Address client concerns and ensure customer satisfaction. Sales & Marketing Support: Plan, execute, and monitor email campaigns to generate leads and maintain client engagement. Meet clients for testimonials and feedback to improve service offerings. Assist the marketing team with business development activities. Market Research & Competitive Analysis: Stay updated on the companys products/services and the competitive landscape. Identify business opportunities through online research, inbound inquiries, and outbound calls. Requirements Bachelor's degree in Business Administration, Marketing, or a related field (preferred). Proven experience in sales, business development. Strong communication and interpersonal skills, with the ability to build relationships over the phone and in-person. Self-motivated, target-driven, and capable of exceeding sales quotas. Excellent negotiation and problem-solving skills. Ability to work in a fast-paced, team-oriented environment. Excellent communication is a must. Interested candidates can share their resume at recruitment@illusiondental.com or WhatsApp at 8657025718. Show more Show less
Posted 1 month ago
0 years
0 Lacs
Malad, Maharashtra, India
On-site
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title:Team Lead Location: Mumbai Essential Functions Working with the Center manager to ensure smooth function of the Amazon transportation operations in Mumbai Executing the delivery process from delivery station to customer address Ensure enough bandwidth in delivery team to ensure peak time delivery management Continuously improve the delivery process and attain a sustained level of delivery performance improvement Essential Skills Strong execution skills, Action oriented. Resourceful to identify the way to get things done using limited resources. Ability to work under pressure situations. Key job responsibilities Team management. Cost Utilization. Overall Losses Monitored. Basic Qualifications Bachelor's degree Preferred Qualifications Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Show more Show less
Posted 1 month ago
7.0 - 12.0 years
6 - 10 Lacs
Mumbai Suburban, Malad
Work from Office
Position : HR Generalist Location : Malad, Mumbai Suburban Industry: Infrastructure / Construction / Engineering Salary: As per Industry Standards Job Overview: We are seeking an experienced HR Generalist to manage key HR functions including payroll, compliance, and core HR operations. Ideal for someone who is detail-oriented and has a strong grasp of Indian labor laws and statutory compliance. Job description - Hiring, onboarding, and employee engagement activities - Process employee salaries and handle statutory deductions - Identify training needs, design, and deliver training programs, - Assist in performance management - Assist with compliance reporting and documentation - Maintain and update HR documentation and databases - Ensure HR practices align with company policies and legal requirements - Manage employee engagement and support day-to-day HR functions What Were Looking For: - Knowledge of TDS and taxation, income tax, PF, etc, - Knowledge of Indian labor laws and compliance requirements - Proactive attitude and ability to multitask - Based in or willing to work to Mumbai Suburban (Malad) Qualifications: Bachelors degree in human resources, Business Administration, or related field (Masters preferred) Minimum 8-12 years of HR experience, with at least 3-5 years in a managerial role within the infrastructure, construction, or engineering sectors.
Posted 1 month ago
2.0 - 4.0 years
1 - 2 Lacs
Vasai, Virar, Ulhasnagar
Work from Office
*Dispensing medications *Ensuring safe medication use *organizing the pharmacy, delivering and labeling medications, and providing information and advice to patients. Required Candidate profile B.Pharma/ D.Pharma candidate must have license and PPP card Only For Male candidates. Good Communication skills #For More Reach to HR Arvind Verma at +91 8882807096 or Share CV and mention location.
Posted 1 month ago
5.0 - 10.0 years
7 - 12 Lacs
Mumbai, malad
Work from Office
We're looking for a highly motivated and results-oriented Merchandiser to join our team, specializing in home furnishings for export markets. The ideal candidate will be a key player in driving sales growth , developing new business opportunities, and overseeing the entire production lifecycle from concept to shipment. Key Responsibilities: Sales Generation & Business Development: Actively identify and pursue opportunities to generate new sales and expand our customer base into untapped regions . This includes direct engagement with potential buyers and strategic market analysis. Product Development & Sampling: Spearhead the sample development process for home furnishings, collaborating closely with design, sampling, and production teams. Drive the creation of compelling samples for trade fairs and exhibitions to attract new business. Production & Order Management: Oversee the entire production process, including meticulous planning, efficient material procurement, and seamless coordination with the production department to ensure timely execution and shipment of all orders. Buyer & Customer Relationship Management: Cultivate and maintain strong relationships with existing buyers while actively engaging in new buyer/customer development . Employ strong negotiation skills to secure favorable terms. Communication & Reporting: Maintain clear and concise verbal and written business communication with all stakeholders. Prepare comprehensive MIS reports and ensure accurate data entry and order approval within the ERP system. Compliance & Documentation: Ensure meticulous scrutiny and adherence to all export documentation requirements, facilitating smooth international trade. Exhibition & Trade Fair Coordination: Collaborate effectively with trade fair and exhibition organizers to maximize our presence and impact at key industry events. Qualifications: Diploma in Textiles with 4-6 years of relevant merchandising experience in home furnishings, with a strong preference for export market exposure and a proven track record in sales generation . Post-graduate qualification in Textiles is desirable. Proven working knowledge of production and sampling processes in home furnishings. Exceptional follow-up, negotiation, and coordination skills. Proficiency in MS Office Suite (Word, Excel, PowerPoint).
Posted 1 month ago
12.0 - 18.0 years
10 - 15 Lacs
Mumbai, Malad
Work from Office
- Develop Dealer's and Distribution Market in Wires and Cable and its accessories. - Develop Business in Govt, Semi Govt, Multinational and other organisation - Business plan for Monthly/ quarterly/ Half yearly/ Yearly - Increase Business
Posted 2 months ago
5.0 - 7.0 years
8 - 10 Lacs
Mumbai, Malad
Work from Office
Shadowing MD/ CEO and leading his day-to-day activities to ensure the time is saved for only meaningful activities that addresses the purpose of the firm and not be entangled in the day-to-day routine. Firm up a month/ week calendar to ensure adherence. Manage day to day calendar of the from 9 am till you attend to deliverables of the day. Constantly prioritizing appointments of the doctor and moving the calendar appropriately Religiously manage the itinerary of the day with clockwise precision specially wrt breakfast, lunch, water, break timings Attend and respond to calls and direct the communication based on urgent/ important criteria. (High attention to all revenue generating opportunities) Participate in meetings and making actionable and work with respective stakeholders to ensure task completion withing deadlines Onboarding sponsorships & partnerships proposals for educational grants Ensure the once a week Metabolic Health Matters!! snippet/ food for thought Confidentiality of information and details regarding any ongoing projects or day to day work Plan the travel/ stay when outside of city or based on requests along with some miscellaneous activities
Posted 2 months ago
0.0 - 1.0 years
4 - 6 Lacs
Mumbai, Malad
Work from Office
Customer Support Associate for US process || MALAD OFFICE JOB Key responsibilities : Addressing the queries and grievances of customers within the given TAT. Qualification : HSC + 6 months of experience or Graduate freshers Need excellent communication skills (C1-C2 level) Shift timing : Any 9 hours between 12PM and 3:30AM - US rotational shifts Working days : 5 days Week-off : 2 week-offs (rotational off)
Posted 2 months ago
0.0 - 3.0 years
3 - 4 Lacs
Mumbai, Malad
Work from Office
Key Responsibilities: Sales Strategy Development: Develop and implement effective sales strategies to meet or exceed company targets and objectives. Lead Generation and Prospecting: Identify and qualify new leads through various channels, including cold calling, networking, digital marketing, and social media. Customer Relationship Management: Build and maintain relationships with existing and potential clients, ensuring high levels of customer satisfaction and loyalty. Sales Presentations and Negotiations: Prepare and deliver compelling sales presentations, negotiate deals, and close sales with both new and existing clients. Market Research and Analysis: Conduct market research to identify new opportunities, trends, and competitors. Analyze customer needs and preferences to inform marketing strategies. Campaign Development and Execution: Collaborate with the marketing team to create and execute promotional campaigns, advertisements, and content across various channels, including social media, email, and traditional media. Content Creation and Management: Assist with the creation of marketing materials, including brochures, product descriptions, website content, and social media posts. Sales Reporting and Metrics Tracking: Track and report on sales performance, marketing campaign effectiveness, and key performance indicators (KPIs). Provide regular updates to management. Brand Development and Promotion: Support brand positioning and ensure consistent messaging across all marketing efforts. Contribute to improving the brand's public image and recognition. Collaboration with Cross-functional Teams: Work closely with the product development, customer service, and sales teams to ensure alignment and smooth execution of sales and marketing initiatives. Salary/Compensation: Competitive salary, with performance-based incentives and commissions (depending on sales achievements). This role is ideal for someone who enjoys a fast-paced, dynamic environment and has a passion for driving growth through both strategic marketing and sales initiatives.
Posted 2 months ago
0.0 - 3.0 years
3 - 4 Lacs
Mumbai, Malad
Work from Office
The Business Associate supports the growth and development of the company by assisting with strategic planning, business operations, and client management. This role involves identifying business opportunities, analyzing market trends, and contributing to the execution of business strategies. Key Responsibilities: Assist in identifying and pursuing new business opportunities. Analyze market trends and competitor activities to inform decision-making. Collaborate with cross-functional teams to support business goals. Assist in preparing presentations, proposals, and reports. Build and maintain relationships with clients and stakeholders. Support day-to-day operations to ensure business objectives are met. Skills & Qualifications: Strong analytical, communication, and organizational skills. Ability to work independently and as part of a team. Basic knowledge of business operations and strategy. Previous experience in business development or related field (preferred). Proficiency in MS Office and business software.
Posted 2 months ago
0.0 - 3.0 years
3 - 4 Lacs
Mumbai, Malad
Work from Office
The Client Representative Executive serves as the primary point of contact for clients, ensuring excellent customer service and fostering strong, long-term relationships. This role involves addressing client needs, resolving issues, and delivering solutions that align with client goals and company offerings. Key Responsibilities: Serve as the main contact for clients, handling inquiries and providing timely support. Understand client requirements and recommend suitable products/services. Manage client expectations and resolve any issues or concerns. Ensure client satisfaction and maintain strong business relationships. Collaborate with internal teams to ensure successful delivery of services. Track and report client feedback to improve services and offerings. Skills & Qualifications: Strong communication and interpersonal skills. Excellent problem-solving abilities. Customer-focused with attention to detail. Previous experience in client relations or customer service (preferred). Proficiency in CRM software and Microsoft Office.
Posted 2 months ago
1.0 - 5.0 years
1 - 2 Lacs
Mumbai, Thane, Panvel
Work from Office
*Dispensing medications *Ensuring safe medication use *organizing the pharmacy, delivering and labeling medications, and providing information and advice to patients. Non-pharmacists can also apply if they have experience. Required Candidate profile B.Pharma/ D.Pharma candidate must have license and PPP card Only For Male candidates. Good Communication skills Reach to HR Arvind Verma at 8882807096 Perks and benefits Incentives
Posted 2 months ago
1.0 - 5.0 years
3 - 5 Lacs
Mumbai, Malad
Work from Office
Customer Relationship Executives are responsible for managing accounts, ensuring clients are satisfied. Manage a portfolio of accounts to achieve long-term success. Develop positive relationships with clients and handle customers' needs . Generate new business using existing and potential customer networks. Resolve customer queries and handle their requirements in a timely manner. Supervise account representatives to ensure sales increase. Coordination with client and internal department on call or by mail and resolve queries. Report on the status of accounts and transactions. Follow up with the client regarding payment. Should have basic knowledge about Photography.
Posted 2 months ago
5 - 8 years
4 - 5 Lacs
Mumbai Suburban, Mumbai (All Areas), MALAD
Work from Office
Role & responsibilities Handling Statutory Compliances : Coordinate with PF & ESIC consultants for profile creation, challan validation processing, DOE, KYC, Joint Declarations, claims, dispute settlements if any and return filings. Regularly audit PF UAN and ESIC records to identify and mitigate risks. Ensure compliance with statutory registers, forms, reports, and muster rolls. Manage POSH training sessions, act as POSH Convenor, and maintain case trackers Create and Maintain compliance calendar. Fixing of Annual holiday calendar with reference to S&E guidelines, GOs and NFH rules. Handling Labour Compliance : Ensure placement of updated and relevant forms, notices, notifications& abstracts across Pan-India office premises under Abstract to Display and other statutory requirements. Coordinate Labour Officer visits, inspections, notices and disputes with necessary investigations, findings, action plan and execution for amicable closure with respective labour boards. Risks Register and Compliance Certificate : Perform monthly internal audits on statutory& labour compliance matters. Develop and execute action plans to mitigate risks. HR Audits : Support HR audits related to compliance activities. Work with various stakeholders to conduct necessary investigations and derive inferences. Preferred candidate profile Employees Provident Fund and Miscellaneous Provisions Act Employees State Insurance Corporation Act The Labour Welfare Fund Act Trades on Professions and Callings (State wise) Trade License The Shops and Establishment Act (State wise) The Maternity Benefit Act The Employees compensation Act Payment of Bonus Act Subsistence Allowance CLRA The Industrial Establishment (Conferment of permanent status to workmen) Act The Industrial Establishment (National and Festival Holidays) Act The Equal Remuneration Act The Payment of Gratuity The Payment of Bonu The Minimum Wages The Payment of Wages Sexual Harassment of Women at Workplace Benefits : 5 Days Working Medical Insurance Gratuity
Posted 2 months ago
1 - 6 years
1 - 2 Lacs
Vasai, Virar, Nallasopara
Work from Office
*Dispensing medications *Ensuring safe medication use *organizing the pharmacy, delivering and labeling medications, and providing information and advice to patients. Non-pharmacists can also apply if they have experience. Required Candidate profile B.Pharma/ D.Pharma candidate must have license and PPP card Only For Male candidates. Good Communication skills Reach to HR Arvind Verma at 8882807096 Perks and benefits Incentives
Posted 2 months ago
8 - 12 years
15 - 20 Lacs
Kolkata, Mumbai, Malad
Work from Office
Seeking an experienced Transformation Consultant to identify and implement high-impact improvements across people, process, and technology. The role involves co-developing transformation roadmaps with clients, conducting process discoveries, supporting innovation initiatives, and leading automation projects using RPA, AI, and cognitive tools. Responsibilities: Conduct Process Discoveries & Customer Journey Mapping Drive transformation initiatives using automation and analytics Collaborate with cross-functional teams for solution execution Lead client discussions during pre-sales, reviews, orals, and due diligence Train teams to foster a problem-solving culture Evaluate and implement emerging technologies Preferred Qualifications: Green Belt certification is mandatory; Black Belt preferred Minimum 5 years of total experience, with at least 3 years in digital transformation Experience working with contact center/CX transformation projects Exposure to modern technologies like GenAI, Agentic AI, Knowledge Bots, Conversational AI, etc. Hands-on with process tools like Visio and proficiency in documenting process flows
Posted 2 months ago
8 - 12 years
15 - 20 Lacs
Kolkata, Mumbai, Malad
Work from Office
Seeking experienced Transformation Consultants to lead digital transformation projects aimed at enhancing contact center operations and customer experience. This role focuses on process improvement using structured methodologies and modern technologies like GenAI, Agentic AI, and Conversational AI Bots. Key Responsibilities: Lead and execute transformation initiatives in contact center and customer experience domains Conduct Process Discoveries, Customer Journey Mapping, and gap analyses Drive improvements using DMAIC methodology and Lean Six Sigma tools Implement solutions involving RPA, AI-enabled bots, and other emerging technologies Collaborate across delivery, sales, and technology teams Facilitate client interactions and support pre-sales, orals, and due diligence Foster a problem-solving culture through training and mentoring Mandatory Qualifications: Green Belt certified (mandatory), Black Belt preferred 5+ years of total experience, with 3+ years specifically in digital transformation Hands-on with Visio, knowledge of GenAI, Agentic AI, Conversational Bots Strong exposure to contact center / CX transformation
Posted 2 months ago
8 - 12 years
15 - 20 Lacs
Mumbai, Kolkata, Malad
Work from Office
Seeking experienced Transformation Consultants to lead digital transformation projects aimed at enhancing contact center operations and customer experience. This role focuses on process improvement using structured methodologies and modern technologies like GenAI, Agentic AI, and Conversational AI Bots. Key Responsibilities: Lead and execute transformation initiatives in contact center and customer experience domains Conduct Process Discoveries, Customer Journey Mapping, and gap analyses Drive improvements using DMAIC methodology and Lean Six Sigma tools Implement solutions involving RPA, AI-enabled bots, and other emerging technologies Collaborate across delivery, sales, and technology teams Facilitate client interactions and support pre-sales, orals, and due diligence Foster a problem-solving culture through training and mentoring Mandatory Qualifications: Green Belt certified (mandatory), Black Belt preferred 5+ years of total experience, with 3+ years specifically in digital transformation Hands-on with Visio, knowledge of GenAI, Agentic AI, Conversational Bots Strong exposure to contact center / CX transformation
Posted 2 months ago
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