Guest Service Associate( waiter) aero Suites by mj hotels

0 years

1 - 0 Lacs

Jollygrant airport, Dehradun, Uttarakhand

On-site

Greeting Customers : Welcome guests warmly as they enter the establishment, creating a positive first impression that sets the tone for their dining experience. Presenting Menus : Provide customers with menus, explaining daily specials and answering any questions about the menu items, including ingredients and preparation methods. Taking Orders : Accurately record customer orders, ensuring clarity and attention to detail to minimize errors and enhance customer satisfaction. Recommending Dishes : Utilize knowledge of the menu to suggest food and beverage pairings, enhancing the dining experience and potentially increasing sales. Serving Food and Beverages : Deliver orders promptly and efficiently, ensuring that all items are presented attractively and at the correct temperature. Checking on Customers : Regularly check in with guests during their meal to ensure satisfaction, address any concerns, and provide additional service as needed. Handling Payments : Process customer payments accurately, including cash, credit cards, and digital payment methods, while maintaining a secure and organized cash register. Maintaining Cleanliness : Ensure that tables, utensils, and dining areas are clean and well-organized, adhering to health and safety standards to create a pleasant environment. Collaborating with Kitchen Staff : Communicate effectively with kitchen staff to ensure timely and accurate order preparation, addressing any special requests or dietary restrictions. Upselling and Cross-Selling : Actively promote additional items such as appetizers, desserts, and beverages to enhance the dining experience and increase overall sales. Handling Customer Complaints : Address any issues or complaints promptly and professionally, striving to resolve them to the customer’s satisfaction while maintaining a positive atmosphere. Preparing Tables : Set up and clean tables before and after service, ensuring that all necessary utensils, glassware, and condiments are available for guests. Adhering to Policies : Follow all restaurant policies and procedures, including those related to food safety, alcohol service, and customer service standards. Participating in Training : Engage in training sessions to stay updated on menu changes, service techniques, and health regulations, ensuring high-quality service. Assisting with Inventory : Help with inventory management by monitoring stock levels of food and supplies, reporting shortages to management, and assisting in ordering when necessary. Promoting a Positive Atmosphere : Contribute to a friendly and welcoming environment by maintaining a positive attitude and fostering teamwork among staff. Learning Menu Items : Continuously familiarize oneself with menu items, including ingredients, preparation methods, and potential allergens, to provide informed recommendations. Handling Special Requests : Accommodate special requests from guests, such as dietary restrictions or preferences, to enhance customer satisfaction and loyalty. Managing Time Effectively : Prioritize tasks efficiently during busy shifts, ensuring timely service without compromising quality. Participating in Team Meetings : Attend regular staff meetings to discuss service improvements, menu updates, and team performance, fostering a collaborative work environment. Monitoring Dining Area : Keep an eye on the dining area to anticipate customer needs, such as refilling drinks or clearing empty plates, ensuring a seamless dining experience. Job Type: Full-time Pay: From ₹13,500.00 per month Schedule: Day shift Morning shift Rotational shift Work Location: In person Speak with the employer +91 8755588951

Posted 2 weeks ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.