Service Desk Engineer Visionyle Solutions

0.0 - 1.0 years

3 - 8 Lacs

mumbai, goegon

Work from Office

We are looking for a skilled Service Desk Engineer to join our team at Visionyle Solutions, with 2-7 years of experience in the software services industry. The ideal candidate will have excellent problem-solving skills and the ability to provide top-notch support to our clients. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Document customer interactions and resolutions in a timely manner. Collaborate with internal teams to resolve customer complaints and concerns. Develop and maintain knowledge base articles to assist customers self-service. Participate in training and development programs to enhance technical skills. Job Requirements Strong understanding of software applications and operating systems. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong problem-solving and analytical skills. Experience with ticketing systems and incident management tools. Familiarity with ITIL processes and procedures is an added advantage.

Posted 1 day ago

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