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0.0 - 31.0 years
1 - 1 Lacs
GIDC Naroda, Ahmedabad Region
On-site
Posted 3 days ago
0.0 - 31.0 years
1 - 3 Lacs
GIDC Naroda, Ahmedabad Region
On-site
Job Purpose:To act as the first point of contact for all customer queries related to service and basic sales support for lithium batteries. This role ensures smooth coordination between service, accounts, and sales teams, delivering timely and efficient resolution and communication to customers Key Responsibilities:Service Support (Primary – 70% Focus):Receive incoming service-related calls, emails, or messages. Understand customer complaints, log them in the system (ERP/CRM), and provide first-level troubleshooting where applicable. Coordinate with service engineers, dispatch/logistics, and technical teams to schedule service actions. Follow up on open service cases and ensure timely closure with customer satisfaction. Keep customers informed about service progress and resolution. Assist in warranty verification and connect with accounts for service-related billing queries. Sales Support (Secondary – 30% Focus):Handle inbound calls related to basic product inquiries and direct complex queries to the sales team. Share standard product details, price lists, and brochure info with potential clients. Forward lead details and follow-up requirements to the sales team. Maintain proper communication logs and follow up on assigned leads. Team Coordination & Communication:Serve as a communication bridge between customers and internal departments (accounts, dispatch, service, and sales). Maintain accurate records of customer interactions and service reports. Identify urgent issues and escalate them appropriately. Required Skills & Qualifications: Minimum 1–2 years of experience in telecalling, customer service, or support roles. Experience in the EV or battery industry is a plus. Excellent verbal and written communication in Hindi and English. Basic understanding of technical products or willingness to learn about lithium batteries. Strong coordination and follow-up skills. Working knowledge of MS Office, email, and CRM/ERP systems. Preferred Traits:Polite, patient, and good listener. Proactive problem solver with a sense of urgency. Ability to multitask and handle pressure. Customer-first mindset with team collaboration spirit.
Posted 5 days ago
0.0 - 31.0 years
0 - 0 Lacs
GIDC Naroda, Ahmedabad Region
Remote
WE ARE LOOKING FOR TECHNICAL PERSON HAVING KNOWLEDGE OF USING BASIC TOOLS LIKE RIVET MACHINE , WIRING , MOUNTING CHANNEL, FITTING ELECTRICAL COMPONENTS, CRIMPLING , USING FERRUL MACHINE ETC
Posted 3 weeks ago
0.0 - 31.0 years
0 - 0 Lacs
GIDC Naroda, Ahmedabad Region
Remote
WE ARE LOOKING FOR TECHNICAL PERSON HAVING KNOWLEDGE OF USING BASIC TOOLS LIKE RIVET MACHINE , WIRING , MOUNTING CHANNEL, FITTING ELECTRICAL COMPONENTS, CRIMPLING , USING FERRUL MACHINE ETC
Posted 3 weeks ago
0.0 - 31.0 years
0 - 0 Lacs
GIDC Naroda, Ahmedabad Region
Remote
About Company At Dynamic Process Equipment, as one of the fastest-growing companies in analytical instrumentation and process automation, we pride ourselves on delivering innovative, high-performance solutions to industries that demand precision & reliability. Our expansive product portfolio includes cutting-edge technologies that serve critical sectors across pharma, chemicals, energy, and more. What sets us apart is our deep technical expertise, commitment to quality, and a relentless drive to push boundaries. Our team is a powerful blend of engineering talent, field insight, and creative problem-solving — and we’re growing fast. We’re actively seeking Instrumentation Engineers who are passionate about technology, eager to learn, and ready to take on impactful roles in a company. Instrumentation Engineer Technical Sales & Service of Industrial & Analytical Instruments Field Instruments Liquid Process Analytics Process Automation Problem solving & trouble shooting of field instruments Commissioning, Start Up and Calibration of Analytical Instruments
Posted 4 weeks ago
0.0 - 31.0 years
1 - 2 Lacs
GIDC Naroda, Ahmedabad Region
On-site
जिम्मेदारियाँ (Responsibilities):मशीनों का संचालन करना और उनकी देखरेख करना कच्चे माल को मशीन में डालना और तैयार माल को निकालना उत्पाद की गुणवत्ता की जांच करना पैकिंग, लेबलिंग और लोडिंग/अनलोडिंग का कार्य करना साफ-सफाई और सुरक्षा नियमों का पालन करना सुपरवाइजर या सीनियर स्टाफ द्वारा दिए गए अन्य कार्यों को पूरा करना योग्यता (Qualifications):न्यूनतम 8वीं / 10वीं पास (या समकक्ष) शारीरिक रूप से स्वस्थ और मेहनती लंबे समय तक खड़े होकर काम करने की क्षमता टीम में काम करने की क्षमता ईमानदार और समय के पाबंद
Posted 1 month ago
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