CUSTOMER SERVICE EXECUTIVE Muthoot FinCorp (MFL)

1.0 - 6.0 years

3 - 8 Lacs

Medinipur, Chandipur

Work from Office

Key Job Responsibilities To ensure quality of business and operational e ciency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers, and potential customers Achieve desired level of productivity to meet & contribute towards branch profitability targets. Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Conduct promotional activities for marketing and drive referral programs for customer acquisition Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being Knowledge, Skills & Attributes Result Orientation Customer Service & Retention Focus Digital Mindset Relationship Building Process Knowledge/ Orientation Effective Time Management Cross Selling / Upselling Skills Business Development Communication Skills Proficiency in local language and English Role Requirements Educational Qualification Graduate Experience Freshers / 1 year experience in lending / financial services

Posted 1 day ago

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Fleet Supervisor Estalvis Advisors Pvt. Ltd.

5.0 years

0 Lacs

Chandipur, West Bengal, India

On-site

Job Title: Fleet Supervisor – Pharmaceutical Logistics Vacancy : 1 Location: East Midnapore Job Summary The Fleet Supervisor will oversee end-to-end fleet operations for our pharmaceutical distribution network, ensuring timely, compliant, and cost-effective delivery of products. This role requires hands-on experience in mile-ops (first, middle, or last-mile logistics), team leadership, cash-on-delivery processes, and pharmaceutical warehouse operations. Candidates with backgrounds in quick-commerce/instant-delivery platforms will not be considered. Key Responsibilities Mile Operations Management Plan, monitor, and optimize first/middle/last-mile delivery routes to maximize on-time performance and cost efficiency. Coordinate with external carriers and in-house drivers to meet stringent delivery SLAs. Team Leadership Supervise, mentor, and develop a team of 10–20 delivery associates and drivers. Conduct regular performance reviews, training sessions, and safety briefings. Cash-on-Delivery (COD) Handling Implement and enforce standardized COD procedures, ensuring accurate collection, reconciliation, and timely handover to finance teams. Resolve discrepancies and maintain audit-ready records. Pharmaceutical Warehouse Coordination Collaborate closely with warehouse managers to ensure seamless pick-pack-load processes, maintaining GDP/GMP compliance. Monitor inventory movement, temperature-controlled handling, and documentation accuracy. Compliance & Safety Enforce adherence to regulatory requirements (e.g., GDP, EHS) across all fleet and warehouse activities. Investigate and report on any incidents, implementing corrective actions. Reporting & Analytics Generate daily/weekly/monthly operational reports (e.g., delivery KPIs, cost per mile, COD metrics). Use data insights to drive continuous improvement initiatives. Required Qualifications & Experience Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field. Minimum 3–5 years’ supervisory experience in fleet operations within the pharmaceutical or cold-chain logistics industry. Demonstrated hands-on involvement in mile-ops (route planning, load balancing, carrier coordination). Proven track record managing COD processes, including reconciliation and audit compliance. Practical experience working in or alongside pharmaceutical warehouses, with knowledge of GDP/GMP standards. Preferred Skills Proficiency with TMS/WMS software (e.g., Oracle WMS, SAP TM). Strong analytical skills and comfort with Excel or BI tools (e.g., Power BI, Tableau). Excellent communication skills, both written and verbal. Ability to work under pressure and adapt to changing priorities. Lean/Six Sigma certification or experience in process optimization. Show more Show less

Posted 1 month ago

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