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0.0 - 4.0 years
1 - 3 Lacs
Vapi, Dahod, Bodeli
Work from Office
Roles and Responsibilities Manage relationships with existing customers to identify their financial needs and provide tailored solutions. Identify new business opportunities through referrals, networking, and market research. Process loan applications from start to finish, ensuring timely disbursement of funds. Maintain accurate records of customer interactions, transactions, and sales performance. Collaborate with internal teams to resolve customer queries and issues. Desired Candidate Profile 0-4 years of experience in banking or finance industry (preferably in home loans, mortgage loans, LAP). Strong understanding of housing loan products such as home loans, mortgage loans, Excellent communication skills for effective relationship management with customers. Ability to work independently with minimal supervision while meeting targets set by the organization. Interested candidates can share updated cv on tushar.ravalji@aavas.in or whats up 9057409096
Posted 6 days ago
4.0 years
0 Lacs
Bodeli, Gujarat, India
On-site
Job Requirements Role/Job Title: Branch Operations and Service Manager Function/Department: Rural Banking Job Purpose The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address their needs for proactive query resolution. It entails the responsibility of providing, setting up customer service quality procedures, standards for the team and deploy strategies, best practices to achieve it. The role bearer also has to drive of employee morale and engagement levels so that the organization is able to provide best in class service to its customers to increase customer satisfaction, loyalty and retention contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Manage a team of customer service managers in charge of the inbound channel and correspondence branches. Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Ownership of customers issues and ensure proactive resolutions of the same. Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement. Develop service procedures, policies and standards. Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions. Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment. Adherence to and manage the approved budget. Maintaining an orderly workflow according to priorities. Regulate resources and utilize assets to achieve qualitative and quantitative targets. Enhancing service quality and the level of customer focus in the organization. Leverage in-house synergies through collaboration with internal stakeholders. Education Qualification Graduation: Any Graduate. Experience: 4+ years’ experience into Customer Service. Show more Show less
Posted 2 weeks ago
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