0.0 - 2.0 years

2 - 2 Lacs

baliapur

Work from Office

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge abou...

Posted Date not available

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International Voice Process Professional eClerx

0.0 - 3.0 years

2 - 2 Lacs

baliapur

Work from Office

Majorly involves technical assistance and customer service. Analyze customer needs and recommend appropriate solutions. Ensure high levels of customer satisfaction through excellent service. Preferred candidate profile Graduation is must. Fresher/ experienced both can apply. Must have good English communication skills. 5 Days working with two days rotational offs/9 hours shift -8 hours working. Flexible to work in US shift timings/ Night Shifts Perks and benefits Cabs for all employees (Girls/ Boys)

Posted Date not available

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Associate Process Manager eClerx

3.0 - 6.0 years

2 - 6 Lacs

baliapur

Work from Office

Role Associate Process Manager- Collateral | Full-time (FT) | Financial Markets| Shift Timings: EMEA (1:00 PM to 10:00 PM IST) Minimum Academic Qualifications :Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 3 to 6 years of experience inCollateral Process/Activities with Experience: Good understanding of Trade Life Cycle and Financial markets Knowledge of Collateral & Margins Knowledge of ISDA Regulations, CSAs, MTM Knowledge of products - OTC, Repo Margins, IM & VM margins Preferably experienced with the applications- Bloomberg, DTCC, Murex, TriOptima Experience in handling Collateral interest bookings and margin calls Experience in handling discrepancies/disputes a...

Posted Date not available

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CHAT Process Professional eClerx

0.0 - 3.0 years

1 - 3 Lacs

baliapur

Work from Office

Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand th...

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Chat Support Executive eClerx

0.0 - 2.0 years

1 - 2 Lacs

baliapur

Work from Office

As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: - Responding to incoming chats from customers in a professional and courteous manner. - Engaging customers in conversation to understand their needs and concerns, and to...

Posted Date not available

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