As a Front Desk Executive at our institute, Your role is crucial in providing an exceptional first impression, maintaining a safe and clean reception area, greeting guests, supporting the administration team, vendor management and ensuring the efficient operation of the front desk. Ensure precision in financial transactions, maintain accurate records, and generate reliable financial statements to support the institutes financial integrity. Key Responsibilities: In-House Hospitality: - Welcome visitors, students, and team with a professional and friendly attitude. - Manage phone calls, messages, and inquiries, and direct them to the appropriate department. - Keep the reception and common areas clean, organized, and well-stocked with reading materials and brochures. Academic Operations: - Handle leave and extra time applications from students, forwarding them to the appropriate faculty. - Collect student assignments from faculties and share with Branch Manager for verification .- Update all notice boards to keep everyone informed about current modules. Administrative Support : - Assist the administration team with document management, data entry, and filing tasks. - Help organize meetings, schedule appointments, and manage logistics for events. - Handle incoming and outgoing courier services. - Organize and maintain separate files for various documents, including bills, admission forms, fee receipts, and other finance-related documents. Student Admission Process: - Manage the entire onboarding process, including admission and documentation, ensuring adherence to the Learning Management System (LMS) by verifying documents, entering data, and uploading scanned documents. Fees Collection: - Monitor and address outstanding fees, ensuring timely collection by following the established process. Expense/Cash Management: - Deposit cash received from students daily, manage petty cash & monthly branch expenses, and oversee the branch s income flow. Reporting: - Prepare and balance daily, weekly, and monthly income and expense reports according to SOP and designated formats. Integrity, Confidentiality & Accuracy: - Safeguard the institute s values by maintaining confidentiality and ensuring accurate and efficient work, especially during peak times. - Strictly follow the Standard Operating Procedures (SOP) and guidelines set by the Finance department. Admin Operations: - Serve as the primary contact for vendors, managing services and ensuring cost-effective service. - Maintain the stock as per the given guideline. - Maintain awareness of security protocols and report any safety concerns or breaches to the Branch Manager. Additional Requirements: Charming Personality to display a charismatic and approachable presence that leaves a positive impression on all Student & Parents. Soft-spoken and Polite tone using a welcoming voice to convey kindness and professionalism as the host. Excellent verbal and written communication skills, including the ability to effectively communicate using soft language tone. Basic computer knowledge (Microsoft Word, Excel, Power point) Excellent listening skills & negotiation skills. Ability to multitask and stay organized. Adaptable, flexible and versatile. Enthusiastic and energetic. Strong work ethic and punctual.
