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Telecalling Team Lead IIFL Finance

5.0 - 9.0 years

4 - 9 Lacs

hyderabad, abids, secretariat

Work from Office

Tasks and Responsibilities 100% Attendance Adherence` Should Handel Team of 10 Plus Members Taking calls for collecting EMIs for delinquent customers Ensuring proper dress code and adhere the discipline is maintained Call Quality should be 100% adherence as per calling script Achieve daily resolution rate (DRR) Ensure 100% adherence to be follow and need to speech online payments on on-call on connected calls Call handling to develop first hand sensing of customer pulse and manage if any irate customers Handling escalations calls and providing end to end resolutions Knowledge in Excel aware VLOOKUP, PIVOT TABLES Able to work on Sunday's as per process requirement Education and Experience Gra...

Posted 2 weeks ago

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