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2.0 - 4.0 years
2 - 4 Lacs
Hyderabad, Telangana, India
On-site
Key Responsibilities Provide professional call logging services according to established guidelines Record comprehensive details of all service requests and complaints from residents Generate and assign unique reference numbers to all work orders and job cards Dispatch appropriate service providers based on request type and urgency Track service completion and manage follow-ups with service providers Communicate with residents regarding request status, timelines, and resolutions Prepare daily, weekly, and monthly reports on request volumes and resolution metrics Analyze recurring issues and assist Building Engineers with identifying maintenance patterns Support emergency procedures, crisis m...
Posted 4 months ago
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