L1/L2 Support Specialist VAK Consulting LLC

7.0 - 12.0 years

20 - 25 Lacs

pune

Work from Office

Provide L1/L2 support for business users and technical teams. Monitor and troubleshoot issues related to Vertafore applications (AMS360, ImageRight, NetRate). Work closely with internal stakeholders to resolve business and operational challenges. Analyze system performance, identify bottlenecks, and recommend improvements. Respond to incidents, service requests, and technical queries efficiently. Coordinate with product vendors and IT teams to escalate and resolve complex issues. Maintain proper documentation of issues, resolutions, and troubleshooting processes. Conduct training and knowledge-sharing sessions as needed. Ensure adherence to SLAs and compliance standards. Required Skills & Qu...

Posted 3 weeks ago

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