Business Analyst with Salesforce _ Hyderabad Cygnus Professionals

8.0 - 13.0 years

0 - 0 Lacs

hyderabad

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Role: Business Analyst (BA) Location: Hyderabad Responsibilities Gather and document business requirements from stakeholders. Translate business requirements into functional specifications for Salesforce solutions. Conduct backlog analysis and prioritization to ensure alignment with project goals. Collaborate with Salesforce Admin and developers to ensure requirements are met. Perform data readiness checks and manage data redundancy and duplication. Define knowledge categories and topics for Salesforce Knowledge. Conduct user journey preparations and user story reviews. Assist in data modeling and ensure data integrity. Develop and maintain technical documentation for business processes and ...

Posted 2 months ago

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L1/L2 Support Specialist VAK Consulting LLC

7.0 - 12.0 years

20 - 25 Lacs

pune

Work from Office

Provide L1/L2 support for business users and technical teams. Monitor and troubleshoot issues related to Vertafore applications (AMS360, ImageRight, NetRate). Work closely with internal stakeholders to resolve business and operational challenges. Analyze system performance, identify bottlenecks, and recommend improvements. Respond to incidents, service requests, and technical queries efficiently. Coordinate with product vendors and IT teams to escalate and resolve complex issues. Maintain proper documentation of issues, resolutions, and troubleshooting processes. Conduct training and knowledge-sharing sessions as needed. Ensure adherence to SLAs and compliance standards. Required Skills & Qu...

Posted 4 months ago

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