6.0 - 10.0 years

30 - 35 Lacs

bengaluru

Work from Office

Key Responsibilities: Develop and maintain documentation for ITSM processes including Incident, Problem, Change, Request, Asset, and Configuration Management. Create standard operating procedures (SOPs), user manuals, FAQs, knowledge base articles, and training materials. Collaborate with process owners, SMEs, and technical teams to gather information and ensure documentation accuracy. Ensure content aligns with ITIL best practices and is accessible to both technical and non-technical audiences. Regularly review and update documents to reflect changes in policies, procedures, or technologies. Maintain document control and version management. Assist with internal audits and compliance documen...

Posted 2 weeks ago

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Technical Support Trainee Optimiser

0.0 - 1.0 years

1 - 5 Lacs

hyderabad, bengaluru, delhi / ncr

Work from Office

About Role: We are looking for a skilled and service-oriented Technical Support to provide remote and on-site assistance to our internal users. The ideal candidate will be the first point of contact for IT-related issues, offering support for hardware, software, operating systems, networking, and communication tools. In addition, the role includes IT inventory management and vendor coordination. This position is critical to ensuring smooth day-to-day IT operations across the organization. Key Responsibilities: Provide remote technical support to internal users for IT hardware, software, and system-related queries. Troubleshoot and resolve issues related to Windows operating systems, basic Li...

Posted 3 weeks ago

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ITIL / ITSM Consultant The Judge Group

5.0 - 10.0 years

15 - 22 Lacs

Noida

Remote

Job Title: Offshore ITIL / ITSM Consultant (US Hours Overlap) Location: Offshore (Remote) Working Hours: Must overlap with U.S. Central Time (CST) until at least 12:00 PM CST Looking for an immediate joinee Job Summary We are seeking an experienced ITIL and ITSM Consultant to provide expert guidance, execution oversight, and strategic direction to our global IT operations, with a strong focus on Service Desk and L2 Support functions. This offshore role requires consistent overlap with U.S. Central Time (CST) until at least 12:00 PM CST. The ideal candidate will drive the implementation of ITIL-based industry best practices, improve process efficiency, and ensure service excellence across IT ...

Posted 3 months ago

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Technical Writer Razorthink

6.0 - 10.0 years

30 - 35 Lacs

Bengaluru

Work from Office

Posted 4 months ago

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