Systems Administration: Administer and maintain servers, networking devices, and other critical infrastructure components, ensuring high availability and reliability. Install, configure, and manage operating systems (Windows, Linux, etc.), virtual environments (VMware, Hyper-V), and other enterprise-level systems. Manage backup solutions and ensure data recovery processes are functioning efficiently. Level 3 Support: Provide advanced troubleshooting and resolution for escalated IT issues related to servers, applications, databases, networking, and security. Act as the final point of escalation for complex IT issues, ensuring timely and effective resolution. Conduct root cause analysis of recurring issues and implement long-term solutions. Network Administration: Maintain and troubleshoot network infrastructure, including routers, switches, firewalls, and VPNs. Optimize network performance, security, and connectivity. Security: Implement and enforce security best practices and ensure systems are compliant with internal and external security standards. Monitor security alerts and mitigate potential security threats. 3-5 Years of IT Systems Administration experience Deep expertise in ConnectWise Automate scripting and automation. IT skills as it relates to computer systems, databases, networks, hardware, software, security and backups Excellent problem-solving skills with a sense of urgency to resolution Excellent time management skills and prioritization of projects and tasks Ability to balance workload between projects, maintenance, support and on-going daily issues Collaboration, partnership and networking with IT vendors, contractors and counter parts Ability to work in a team environment, but also accountability for individual results and meeting deadlines Ability to work in a regulated environment and follow cGMP standards Knowledge of ITIL best practices Providing customer service, end-user support and hyper executive management support as needed Cloud Computing Techniques, Technical to Business Communications, Digital Security, System Integrations, Database performance and maintenance, System Performance & Monitoring, Best Security Practices Working knowledge of, but not limited to: 1. Core System Operations: Operating Systems Knowledge: Proficiency in multiple OS such as Windows Server, Linux distributions, and macOS. Proficient in Windows Server administration and hardening. Strong working knowledge of Microsoft 365 services. Advanced understanding of backup and disaster recovery solutions. Experience using Nutanix Prism for HCI management. PowerShell scripting for automation and diagnostics. Networking fundamentals including VPN, DNS, and firewalls. ITIL service management principles and MSP experience. Excellent communication skills across technical and non-technical teams. Strong documentation, prioritization, and organizational skills. Hardware: Understanding of server hardware, workstations, and peripherals. Virtualization: Familiarity with platforms like VMware, Hyper-V, and KVM. Backup and Recovery: Knowledge of backup solutions and disaster recovery planning. Backup Exec, Veeam and Acronis. Directory Services: Knowledge of directory services like Active Directory or LDAP. 2. Networking & Cloud: Networking: Understanding of network protocols, configurations, VPNs, switches, routers. Cloud Platforms: Experience with AWS, Azure, or Google Cloud Platform. Business Administration: Microsoft Office 365 and all systems within. 3. Cyber Security: Familiarity with security protocols, firewalls, intrusion prevention and intrusion detection systems. Systems similar to Fortinet, Cisco, Palo Alto and/or CheckPoint. Perimeter Appliances and end point security software Centrally managed consoles to manage security policies 4. Data Management & Storage: Storage: Knowledge of SAN, NAS, and storage protocols. Database Administration: Basic understanding of database systems such as SQL Server, MySQL, or PostgreSQL. Familiarity with Hard Disk Drives (HDDs) and Solid State Drives (SSDs). Experience with Direct-Attached Storage (DAS), Network Attached Storage (NAS), and Storage Area Network (SAN) devices. Understanding of storage controllers, RAID configurations, and storage tiers. 5. Monitoring & Automation: Scripting and Automation: Scripting in languages like Bash, PowerShell, or Python. Monitoring Tools: Experience with tools like Lansweeper, Connectwise, or SolarWinds. 6. Business/Laboratory Systems Lab Systems/Applications: Similar to ChemStation, Empower and LIMS Business/Collaboration System: Supported/Deployed systems similar to Smartsheets, Salesforce and SharePoint. ERP Systems: Experience managing NetSuite, JD Edward, Microsoft Dynamics and/or Oracle Advanced knowledge in both Connectwise Automate and Connectwise Manage. Connectwise Automate and Connectwise Manage Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Work From Home
