Job Summary We are seeking a highly skilled Software Engineer with 5 to 6 years of experience in IBM Mainframe Utilities Python CICS VSAM JCL DB2 and Cobol. The ideal candidate will have a strong technical background and preferably domain experience in Property & Casualty Insurance. This is a hybrid work model with day shifts and no travel required. Responsibilities Develop and maintain software applications using IBM Mainframe Utilities Python CICS VSAM JCL DB2 and Cobol. Collaborate with cross-functional teams to gather and analyze requirements for new software features. Design and implement efficient scalable and maintainable code to meet project specifications. Conduct thorough testing and debugging of software applications to ensure high-quality deliverables. Provide technical support and troubleshooting for existing software applications. Participate in code reviews to ensure adherence to best practices and coding standards. Document software designs code and processes for future reference and knowledge sharing. Stay updated with the latest industry trends and technologies to continuously improve software development practices. Work closely with stakeholders to understand business needs and translate them into technical solutions. Ensure software applications comply with security and regulatory requirements. Optimize software performance and enhance user experience. Mentor and guide junior team members to foster a collaborative and productive work environment. Contribute to the overall success of the company by delivering high-quality software solutions that meet business objectives. Qualifications Possess strong technical skills in IBM Mainframe Utilities Python CICS VSAM JCL DB2 and Cobol. Have a minimum of 5 years of experience in software development. Demonstrate proficiency in designing and implementing software applications. Exhibit excellent problem-solving and debugging skills. Show ability to work collaboratively in a team environment. Have strong communication and documentation skills. Preferably have domain experience in Property & Casualty Insurance. Be adaptable to a hybrid work model and day shifts. Display commitment to continuous learning and improvement. Ensure adherence to security and regulatory standards. Provide mentorship and guidance to junior team members. Contribute to the companys success through high-quality software solutions. Be proactive in identifying and addressing potential issues. Certifications Required Certified Application Developer IBM Certified Solution Developer Python Certification

Responsibilities Key Responsibilities: Function Lead from both technical and delivery perspective with focus more on project and resource management Ability to effectively influence, direct and monitor the project work Uses established relationships in effective collaboration with other levels, within team, within business area and across business areas. Develop strong understanding of the business Develop and Support decision making , good Business communication skills across multiple levels Ability to successfully manage and take accountability for projects including identifying necessary resources, communicating and establishing and meeting deadlines. Ability to effectively resolve conflicts Good Understanding on development frameworks and standard procedures followed within the organization Ensure alignment to business strategies Challenges ideas, methods, guidelines and procedures to promote discussion and thinking Supports and develops strategic thinking / drives Act as a point of escalation and resolution during the project lifecycle Supports in performance evaluations and mentors team members through formal (Data, Reports etc..) and informal channels Strong capability of executing project /operations in terms of deliveries, managing risks, ensuring overall quality Adheres and ensures that the Team adheres to the standard process and procedures set in place for execution Consistently raises the bar by going beyond day-to-day performance expectations Develop planning/organizational, problem-solving, analytical, time management, and decision making skills RIS Pension domain knowledge would be preferable Qualifications Must Have Education: Graduate - Bachelors degree (any stream) Skill set: Basic Expectations from this position - Technically very sound and good amount of development experience on COBOL, JCL and DB2 and CICS. Should have good analytical and problem-solving skill Should be proficient on writing complex SQL queries Should be able to mentor and guide other junior resources Should have experience on leading projects Should have experience on driving project initiatives Should have experience on working in agile Should have experience on task allocation Should be good at communication and comfortable to discuss with stakeholders. RIS Pension domain knowledge would be preferable

About Client Hiring for One of Our Multinational Corporations Job Description Job Title: Mainframe Developer (TSO) Qualification: Bachelors Degree in Computer Science, Information Technology, or related field Relevant Experience: 6 10 years Must Have Skills: Strong expertise in Mainframe technologies, especially TSO Excellent communication skills to work with business users, development, QA, infrastructure, interfacing teams, and third-party vendors Proven development and support experience in complex enterprise environments Leadership qualities to guide teams, estimate components, review deliverables, and manage stakeholder expectations End-to-end ownership of application portfolios Willingness to work the specified shift timing and participate in on-call rotation Good to Have Skills: Experience with Mainframe modernization programs Exposure or hands-on experience with APIs and integration services Roles and Responsibilities: Act as the primary owner of a set of critical applications Collaborate with business and technical teams to gather requirements, define solutions, and drive implementation Guide and mentor junior team members Ensure smooth support operations and proactively resolve issues Participate in on-call support on a rotational basis Maintain documentation, adhere to process guidelines, and meet SLAs Location: Hyderabad Notice Period : Immediate joiners only Shift Timing: 3:00 PM – 12:00 AM IST (Monday to Friday) Mode of Interview: Virtual Mode of Work: Work from Office – 5 days a week -- Thanks & Regards Nushiba Taniya M Black and White Business Solutions Pvt.Ltd. Bangalore,Karnataka,India. Direct Number:08067432408 |Nushiba@blackwhite.in |www.blackwhite.in

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a Mainframe Strorage SME at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world. There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise • 9+ Years of Experience in Mainframe Storage Administration. • Experience with DASD and tape data storage solutions (Experience on DASD/Tape Configuration and Migration) for mainframes. • Candidate should possess working knowledge of Z/OS Operating System, z/OS(MVS) fundamentals, Storage fundamentals and Storage Devices. • Candidate will be expected to have good knowledge in the following areas: TSO, ISPF, JCL, VSAM, ISMF, JES2, Catalogs, Datasets (PS/PDS/PDSE/GDG), REXX, SAS, SDSF and Spool. • Candidate will be expected to have good knowledge & Experience in the following (: MF - Tape & DASD Management) areas: DFSMS, DFSMSHSM, DFSMSDSS, DFSMSDFP, DFSMSRMM, ICF Catalog, VSAM, IDCAMs, CA products (CA Disk, CA allocate and CA-1), FDR products, Omegamon XE or related Storage monitoring tools, ICKDSF, Space abends and SMF/Dcollect/BVIR reports. Preferred Technical and Professional Experience • Bachelor’s degree in computer science or a related field. • Provides technical support activities for a production mainframe environment of multiple LPARs, CECs, DASD and VTS controllers. • Experience in Storage box data migration (DASD to DASD and Tape to tape) and Storage replication. • Candidates have to work in customer work hours- US, Europe and Asia Pacific (weekends and holidays as on call staff). Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Skills : PL1 , IMS, COBOL, CICS, JCL, DB2,VSAM. Hands on development in PL1 is mandatory. IMS is preferred. Strong analytical skills and hands on development experience in above areas. Good communication skills

As a Lead Software Engineer at JPMorgan Chase within the Consumer Community Banking/Firmwide Core Deposits team you are part of an agile team that works to enhance, design, and deliver the software components of the firm s state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role. Job responsibilities Lead and contribute to the development of server-side applications using Java and Spring Design and envelop scalable architecture, ensuring performance efficiency, and resiliency. Implement message and command driven framework, with a preference for Kafka Develop and execute automated testing strategies, including end-to-end testing. Collaborate effectively within an agile team setting and communicating with key stakeholders. Provide devOps production support to ensure application stability and address business queries. Mentor junior developers and drive design and code review sessions. Adds to team culture of diversity, equity, inclusion, and respect. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Hands-on practical experience in system design, application development, testing, and operational stability Proficient in coding in one or more languages. Experience in Java/J2EE, Spring Boot Overall knowledge of the Software Development Lifecycle Solid understanding of Agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated knowledge of software applications and technical processes within a technical discipline (eg, cloud, artificial intelligence, machine learning, mobile, etc) Preferred qualifications, capabilities, and skills Familiarity with DB2, JCL, IBM WebSphere MQ messaging solution. Experience with Cloud (AWS) Experience with Application security, performance engineering, and integrations Familiar with (Python, Kafka, Maven, Git, RDBMS, and Docker/Kubernetes)

Key Mainframe technologies: Zos, COBOL, DB2, JCL, VSAM, CICS (must) Supporting tools like REXX, Endevor, SPUFI, File Manager, IDCAMS Minimum basic knowledge on, MQ, R2DS, GSI + Integrations pattern Experience in FSA technologies, particularly, Strong in Mainframe technology and also have atleast basic knowledge on Mule Soft, Cloud and SOA architecture, Mongo. Experience in implementing integration patterns. Basic understanding of JAVA technologies is an added advantage. Roles and Responsibilities: Understanding program strategy and ability to provide solutions to deliver that strategy. Excellent communication skills with ability to explain solutions and technical concepts to stake holders. Self-organized and self-starter to appropriately prioritize and plan his complex work in a rapidly changing environment. Results oriented with strong conceptual and analytical skill and problem solving aptitude. Team player with experience collaborating cross-team to ensure successful delivery of solutions. Keep the knowledge updated with the evolving technology and the organizational strategies. Gaining good knowledge quickly on various distributed systems globally while working on various projects. Work with stakeholders globally during different time zones depending on the project needs.

Strong Mainframe Development Experience with Mainframe IMS CICS , COBOL, JCL/Proc, VSAM, DB2, Experience of setting up test data for mainframe applications, executing batches, triaging defects, applying fixes. Experience of creating batch schedules Experience of creating integrations Experience of creating Batch Schedules in Control-M Experience of creating Integrations in MIA Dell-Boomi Experience of testing/debugging tools including Abend-aid and Expediter. Experience of database viewing tools including Datavantage and Fileaid/FileaidDB2 Knowledge of Jira/ Agile Knowledge of Changeman as a source control Experience of creating Batch Schedules in Control-M Experience of creating Integrations in MIA Dell-Boomi 1. Serve as an expert on applications and provide technical support 2. Excellent problem solving and analytical skills. 3. Ability to execute methodically while also thinking strategically.

Duration: 12Months Work Type: Onsite Position Description: We are looking for a highly motivated individual with at least 10 years of experience in Mainframe COBOL, JCL, DB2, ZoS APIs and IMS-DB. Experience with IMS DC is a plus. As a member of our team, you will develop, maintain, and enhance our core legacy applications. This position requires a deep understanding of mainframe technologies and a demonstrated history of delivering high-quality software solutions Skills Required: Mainframe COBOL JCL DB2 ZoS API IMS DB Skills Preferred: IMS DC Experience Required: 10+ Education Required: Any Degree Education Preferred: B-Tech

Duration: 12Months Work Type: Onsite Job Description: The resource should have knowledge to identify the Mainframe data points, volume, and frequency of update, and to come-up with a design to consume the data from alternate source which is GCP Big Query. Should be able to establish the connectivity with GCP Big Query to fetch the data, create the logic to extract and transform the data, create new schema, and table structure in GCP Big Query and populate the data for SAVE Downstreams. Resource to ensure a smooth extracting of the database from GCP Big Query while ensuring the data integrity (SAVE is SOX) and post extract validation. Ensure the delivery of high-quality code through strict standards, continuous integration, development, and testing. Must be capable of developing new Mainframe solutions for various requirements, enhancements, features for existing and new applications. Develop detailed plans and accurate estimates for completion of build, system testing and implementation phases of project. Transform business function requirements into technical program specifications to Code, Test and Debug programs. Knowledge of Performing performance tuning to improve the performance over multiple functions. Foster collaboration and clear communication with Product Managers, Product Owners, Anchor, Software engineers as well as Business Customers throughout the development and support of application features Skills Required: Strong technical skills in Mainframe Technologies i,e COBOL, JCL, DB2, IMS-DB is must. Must have experience in Endeavor. Resource should have hands-on"Coding experience in mainframe technologies" and should be able to provide quick break fix and provide solutions. Must have hands on knowledge on SQL Database. Good understanding about Solutions Architect Framework & Security and Controls. Good knowledge of Agile Central/Rally Backlog will be a plus. Skills Preferred: Must have good communication skills, A team player with can doattitude. Should be fluent in English communication skills and Experience Required: 7 Years Education Required: BE/BTECH/MCA

Duration: 24Months Position Description: Key skill required: IMS DB/DC ( Strict requirement ), DB2, JCL, COBOL Work as Mainframe Developer/ taking ownership on the assigned applications/ projects and support the team Work with business to understand functional and system requirements and deliver IT Solutions . Should deliver solutions strictly following the IT processes within the organization and always should adhere to security processes and support them Lead system maintenance work for assigned applications Able to work on the provide production support of the applications in the defined SLA or CSF/ CTQs Able to quickly act on the production incidents/ job abends and resolve them Able to monitor the daily/ weekly/ monthly jobs and support issues as required Able to work on the application documentation like SCM, DR Plan, Risk Assessment, Security Controls, etc. Co-ordinate with team for details on tasks and provides status to the Project Manager ( as required and applicable) Work as S4Hana Technical and Functional consultant with strong knowledge of P2P process in SAP S4Hana. Should have functional experience in handling all the P2P related screens and business functions like Materials Management, Vendor Management, ASN, Purchase requisition, Purchase orders, Receipt Handling, 3 way matching. Prior experience of integration of Legacy to SAP S4Hana will be an added advantage. Skills Required: Cobol, JCL, DB2, IMSDC, IMS DB Skills Preferred: IBM Debug tool, Endevor, CA7, QMF, SPUFI, Selcopy. Experience Required: 8+ years Education Required: BE/B.Tech/MCA

Duration: 12Months Position Description: 7+ years of Strong knowledge of mainframe technology, including z/OS, RACF, and security frameworks. Must have experience with mainframe modernization efforts and cloud integration. Possess technical expertise in areas like COBOL, CICS, DB2, MQ and VSAM. Expertise in IMS DC screens Expertise in JCL and utilities used in JCL Hands on knowledge in implementing API in mainframe. Hands on experience in Endevor, BMC , File Manager , Fault Analyzer tools. Collaborating with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies Experience in Creation of solution and architectural views (logical, development, execution, infrastructure & operation architecture) Skills Required: Mainframe Systems, Cloud Architecture, Application Architect Skills Preferred: Google Cloud Platform Experience Required: 10+ years Education Required: Bachelor's Degree.

Credit Team decisions credit actions across the lifecycle of a customer - from acquisition to account management to collections and recover - we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives. Role Summary/Purpose: As a Vice President, Acquisition Strategy Implementation Lead, you will have the opportunity to work on major business initiatives that contribute to SYF s growth and productivity objectives. In this role, you will lead various credit acquisition infrastructure / implementation / testing initiatives to control the credit and fraud losses at acquisition stage for the business. The role is responsible for providing thought leadership, people management for a team of 16 members, and will have an opportunity to work on major business initiatives that contribute to SYF s growth and productivity objectives. A successful candidate will directly work with business (IT, strategy teams, portfolio credit managers, adjacent implementation teams etc.,) in catering to end-to-end implementation infrastructure needs. This is a strategic role in India and needs very close collaboration with India Implementation leads to draw synergies across various portfolio/functions. The role will need strong understanding of change management for prioritization of work Key Responsibilities: Responsible to lead Acquisition Strategy Implementation team (FICO DMP, Open L, Experian Power Curve /TRAID which includes responsibility for: Implementation of changes catering to incoming applications through multiple acquisition channels, acquisitions fraud strategy implementation, platform upgrades (vendor/business/IT liaison, environment setup, test execution. signoff), including changes to the decision engines(coding, testing, and validating all application changes)Lead or support critical infrastructure projects. Lead the Implementation team and Validation Team, and responsibility for: Scoping, Code Development, Deployment of strategy implementation changes, including post implementation validations/checkpoints. Leading and approving implementation design solutions (Design Reviews, Develop Scripting, Logic design recommendations for code development). Leading team to provide Level of Effort for scoping and scheduling Partnering with acquisition strategy team, technology teams, business owners and process owners to determine strategy implementation requirements and develop / ensure streamlined approaches to coding, unit testing and queuing process. Partnering with process owners in establishing procedures and requirements to ensure accurate and timely delivery with regulatory and compliance, internal audit mandates/standards. Strong understanding of US regulatory environment, constant auditing, monitoring, consulting and enhancing to water proof the process. Ensure regulatory, compliance and Synchrony internal audit mandates are followed in the strategy implementation process. Assurance of six sigma rigor in strategy development, implementation, and monitoring. Develop and support Best-in-class analytic solutions, Complete audits of scorecard revisions and new strategy implementations Ensure design, test, implementation, and validation processes are reliable, sustainable, repeatable, and auditable. Ensure team has documented procedures/processes/job aids, robust change control, separate development and validation resources, and proper automation/code documentation & controls. Support regulatory exams, internal audits and second line of defense reviews as required Hire, train, develop, manage, and retain resources. Lead selection of development methodologies, processes, tools, and infrastructure Lead Automation effort, projects to ensure successful implementation. Provide thought leadership in various initiatives/projects(linked to People, Process, Product) and share best practices. Appropriate management of time and resources for efficacy Lead and Create synergies between stakeholders, Prism Product Managers and Product owners for transition, thought leadership and ideations Own complete life cycle of all the change tickets including strategy change tickets an Run board change tickets and provide timely updates to the stakeholders, when needed. Be a single point of contact for all Strategy implementation changes to all stakeholders Required Skills/Knowledge: Bachelor s degree with 10+ years of credit experience (development in platform experience), or in lieu of a degree, 12+ years of credit experience (development in platform experience). Strong Technical abilities and hands on experience strategy implementation platforms viz FICO DMP, Open L, Strategy Design Studio 3+ years data warehouse experience, 2+ years of project & people management experience, 5+ years design, test and control experience within environments that process large amounts of data Minimum 1 year of experience using SAS, SQL & Unix, Mainframe, VBA, Excel Experience managing a team to accomplish a set of goals. Demonstrated ability to effectively communicate and present business results to management Demonstrated project management experience with extreme attention to detail, report accuracy, data integrity, and team focus Strong interpersonal and communication skills, including the ability to work effectively with a wide range of end users Ability to work under pressure, meet deadlines, and manage project details while balancing multiple priorities Desired Skills/Knowledge: MBA/MSc in analytical field. Advance SAS/SQL, COBOL, JCL, Java, C, C++ programming capability/proficiency Credit card or unsecured consumer lending experience Understanding of financial analysis (i.e., profit calculations, ROI, and cost/benefit analysis) Demonstrated ability to build and lead high performing teams

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: OpenText EXSTREAM. Experience3-5 Years.

Mandatory Skills: Application Modernization - Mainframe. Experience8-10 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Catalog Engineering. Experience5-8 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix ITSM. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Mainframe IMS IDMS Adabas Database. Experience3-5 Years.

Job Title:CA Fresher Experience0-5 Years Location:Chennai : Rolesandresponsibilities: Responsible for month close activities including preparationandreview of Company level PL, Delivery Unitandlocation level MIS Track revenueandgross margin by Delivery Unitandby locationandexpenses by cost center Work on quarterly estimateandrolling forecast of Company level PL including the Deliveryandlocation level PLandshould be able to provide insights Assist in Annual Planningandbudgeting activity Should be able to navigate across multiple reportsandwork on the variance analysis to track the MoM varianceandthe budget vs actuals Should have strong business partnering skillsandability to communicateandcollaborate with various business unitsandother cross functional teams Should prepare Board docandother presentations on financial performance on a monthlyandquarterly basis Should be agile, open to challengesandwork under high pressure to meet the demanding deadlines Should have good excel skills

Job Title:Mainframe Developer Experience6-10 Years Location:Hyderabad : Min 6+ years of experience in IBM Mainframe COBOL/DB2/CICS development which includes min 1 year of experience in Web Services, XML, Service Oriented Architecture (SOA) Prepare detailed design of current COBOL/Mainframe/Web Services/MQ/AML code for Soap to Rest migration Support various maintenance projects and bug fixes. Support bug fixing and other Production initiatives. Enables Continuous Testing, Continuous Integration & Continuous Delivery for the Apps Automated Proficient in DB2, Native Stored Procedures, CICS & Batch, JCL, QMF, TSO/ISPF, BMC products, Abend-Aid, FileAid, Changman, Xpeditor Prepare detailed design of current COBOL/Mainframe/Web Services/MQ/AML code for Soap to Rest migration Support various maintenance projects and bug fixes Support bug fixing and other Production initiatives Enables Continuous Testing, Continuous Integration & Continuous Delivery for the Apps Automated Mandatory Skills: IBM Mainframe COBOL/DB2/CICS Web Services, MQ/AML, XML Service Oriented Architecture (SOA) CICS & Batch Could you please help to filter based on below technologies experience COBOL - Knowledge and experience JCL - Knowledge and experience DB2 - Knowledge and experience CICS - Knowledge and experience Webservices - at least should have understanding or knowledge.

Job Title:Mongo DB Experience5-10 Years Location:Bangalore : Mongo DB Architecture, Aggregation framework.

Job Title:ETL Automation Engineer Experience9-15 Years Location:Bangalore, Pune : Java, Python, Selenium, DB Automation, (SQL), UAT Testing.

Job Title:Delivery Module Lead Experience6-8 Years Location:Pune : DevOps - Terraform Delivery Module Lead

Job Title React JS and Node JS Experience 3-5 Years Location Bangalore : Technical Skills 3-5 years of development experience Working experience in Front end skillReactJS, HTML, CSS, JavaScript. Working experience in Backend frameworkJavaSpring boot Working experience in Web Services (REST) Database knowledge would be an added advantage. Certifications Needed Bachelor’s or master’s degree in computer science, Information Systems, Engineering or equivalent.

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! Role Purpose At a site or campus level the Space Planner understands how much space is currently available, the workplace conditions, and headcount projections by local business unit. The Space Planner is to ensure all sites are optimized and per Client workplace standards. What this job involves At a site or campus level, support the development and delivery of Space Planning solutions in line with Property Strategies that meet the Business needs for space and / or changes to space allocations Site level allocation blocking, stacking, adjacency, and planning Develop migration plans and sequencing of group-level and individual moves Manage and maintain CAFM / IWMS data to ensure accuracy of reporting Facilitate and/or resolves planning issues identified in the customer planning meetings with MAC team Compilation of a tactical view (e.g. 6- 24 months) of the specific campus to support the business needs Integration of the tactical plan into the strategic forecast of business space requirements Support the preparation of communications that assist the Business Reps / other involved parties to understand the proposed accommodation solutions including preparation of (‘to / from’) floor plans / stack plans, summarised data, spend approval documents, etc. Recommends, educates and enforces space policies/standards, procedures and protocols and notifies client of customer requested exceptions; Supports data accuracy audits Collaborate on site-specific Planning Strategies with RE&F Managers and the Occupancy Planners Act as POC for site and campus level space requests Collect and validate current and bottom-up forecasted headcount projections; inform impacts to office demand Reporting Track and report actual versus projected office demand at the building and floor level. Reports the current supply and capacity, and, site metrics, project activity and optimization opportunities. Track and report incoming space requests Analyze site level attendance and occupancy data Key Interactions Occupancy Planners Site business leaders RE&F Managers Org Space Program Managers within region MAC teams FM teams Space data management team Design and Construction team Every day is different, and in all these activities, we’d encourage you to show your ingenuity. Sound like youTo apply you need to be / have: Relationship building & customer service skills Tactical planning & initiatives Problem solving Experience with activity-based working programs preferred Strong verbal and written communication skills Ability to deliver multiple projects simultaneously Space planning experience preferred including stacking / blocking & adjacency planning CAFM / IWMS experience Microsoft office tools AutoCAD skills preferred What you can expect from us You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you... Apply today at jll.com/careers. Location On-site –Gurugram, HR Scheduled Weekly Hours 48 Job Tags: GREF If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.