5.0 - 9.0 years

0 Lacs

ahmedabad, gujarat

On-site

Motadata is a leading IT monitoring and management software company that is dedicated to transforming how businesses manage their IT operations. Since our inception, we have been committed to revolutionizing how organizations extract valuable insights from their IT networks. Our cutting-edge solutions enable enterprises to make informed decisions, optimize infrastructure, and ensure seamless IT operations. As a Lead Implementation Engineer at Motadata, you will be responsible for the end-to-end deployment, integration, and optimization of Motadata's solutions for enterprise clients. This role requires a strong technical foundation, hands-on expertise in monitoring and service desk tools, and the ability to collaborate closely with customers and internal teams to ensure smooth implementation. In addition, you will serve as a mentor to junior engineers and act as a trusted technical advisor to clients. Your key responsibilities will include designing service desk architectures for infrastructure and applications, developing logging frameworks for effective data collection and analysis, and ensuring the successful deployment and integration of solutions across client environments (on-premise and cloud). You will also assess, recommend, and implement monitoring, logging, and event management tools, as well as integrate new tools with existing systems and networks for unified monitoring. Collaboration and leadership are essential aspects of this role, as you will work closely with DevOps, Product, Support, and Security teams to deliver cohesive monitoring strategies. You will lead project delivery, ensuring governance and compliance, and mentor junior engineers while guiding cross-functional teams. Additionally, you will create and maintain delivery documentation, architectural diagrams, and standard operating procedures, as well as establish best practices for monitoring and service desk implementation. Client engagement and training are also key components of this role, as you will conduct SRS workshops and technical training for partners and customers. You will act as a trusted technical advisor, aligning solutions with business goals. To be successful in this role, you should have proven experience with monitoring and service desk tools such as ManageEngine, Broadcom, Microfocus, Dynatrace, Grafana, ELK Stack, TrueSight, ServiceNow, Kibana, and Zoho Service Desk. Proficiency in data visualization and dashboarding tools such as JasperBI, PowerBI, and Tableau is also required. A strong understanding of network architecture concepts, familiarity with ITIL processes (ITIL certification preferred), experience with both on-premise and cloud deployments, and excellent communication, collaboration, problem-solving, and leadership skills are all essential for this position.,

Posted 1 day ago

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