Company Description Japam is a trusted brand for Authentic Spiritual Accessories. Established in 2022, we began with Rudraksha wearables and are now expanding into various spiritual categories, including Idols, Puja Accessories, and Home Decor. Our mission is to provide genuine spiritual products that bring peace and positivity into your life. Role Description This is a full-time on-site role for a Customer Care Executive, located in Chandigarh, India. The Customer Care Executive will be responsible for handling customer inquiries, ensuring customer satisfaction, providing excellent customer service, and assisting in sales processes. Daily tasks include resolving customer issues, maintaining accurate records of interactions, and collaborating with other departments to enhance customer experience. Qualifications Proficient in Customer Support, Customer Satisfaction, and Customer Service Strong Communication skills Experience in Sales and the ability to assist customers in purchasing decisions Excellent problem-solving and interpersonal skills Ability to work efficiently in a fast-paced environment Previous experience in a customer care role is a plus Bachelor’s degree in a relevant field is preferred
Company Description Japam is a trusted brand for authentic spiritual accessories, founded in 2022. We began with Rudraksha wearables and have expanded into various spiritual categories, including Idols, Puja Accessories, and Home Decor. Our commitment is to provide high-quality spiritual products that enrich the lives of our customers. Role Description This is a full-time on-site role for a Customer Care Executive located in Chandigarh, India. The Customer Care Executive will handle daily tasks such as providing customer support, ensuring customer satisfaction, and delivering excellent customer service. The role also involves managing communication with customers and contributing to sales efforts by addressing inquiries and providing product information. Qualifications Skills in Customer Support, Customer Satisfaction, and Customer Service Strong Communication skills and experience in Sales Excellent interpersonal and problem-solving skills Ability to work effectively in a team and independently Experience in the spiritual products industry is a plus High school diploma or equivalent; higher education is a plus
You will be responsible for managing the supply chain, maintaining inventory levels, and developing vendor relationships. Your duties will include developing and maintaining relationships with multiple vendors and suppliers, monitoring inventory levels to meet customer demand, negotiating favorable terms and contracts, collaborating with product development teams, implementing quality control measures, managing high-volume procurement operations, analyzing market trends for cost savings opportunities, resolving supplier-related issues, maintaining accurate procurement records, and evaluating vendor performance for improvements.,
We’re looking for a motivated Tech Project Manager to join our team at Japam in Mohali. In this role, you’ll lead a cross-functional tech team and ensure projects run smoothly from initial planning through deployment. The ideal candidate has 3-4 years of experience in tech project management, strong leadership skills, and a problem-solving mindset. If you’re passionate about guiding teams, identifying loopholes, and driving projects to successful completion — we want to hear from you! Responsibilities: - Plan, organize, and manage technology projects from start to finish — creating detailed roadmaps, timelines, and milestones. - Lead and mentor tech team (development, testing, and design), fostering collaboration, accountability, and motivation. - Identify and fix loopholes or process inefficiencies, proactively mitigating risks and troubleshooting issues to keep projects on track. - Oversee product testing and quality assurance (QA) — coordinate with testing teams to ensure timely, high-quality releases. - Track project progress and ensure timely delivery while maintaining alignment with company goals and stakeholder expectations. - Maintain clear project documentation and reports, ensuring transparency and accountability across all stages. - Drive team coordination and motivation, ensuring seamless collaboration across departments. Required Skills: Technical Proficiency - Strong hands-on experience with relevant technologies (Flutter, API development, backend systems) to review code, identify bugs, and provide technical guidance Quality Assurance Mindset - Ability to spot loopholes, security vulnerabilities, performance bottlenecks, and glitches through code reviews and testing oversight Project Management - End-to-end project planning, task delegation, timeline management, and ensuring delivery milestones are met Team Leadership - Mentoring developers, resolving technical blockers, fostering collaboration, and making decisive technical decisions Problem-Solving & Debugging - Quick diagnosis of issues, root cause analysis, and providing effective solutions under pressure Communication Skills - Translate technical concepts to non-technical stakeholders, document architecture decisions, and maintain clear team communication Architecture & Design - Understanding of software design patterns, API design principles, mobile app architecture, and scalability considerations
Responsibilities - Strategic Operations Planning - Design and execute operations strategy for more than a lakh monthly orders; build predictive models for demand forecasting and capacity optimization; identify and eliminate bottlenecks proactively; drive 15-25% annual cost reduction through continuous improvement Order Fulfillment Excellence - Own end-to-end order-to-delivery with 99%+ accuracy, timely dispatch; optimize picking, packing, dispatch processes. Courier Partner & Logistics Management - Manage 3-5 courier partners with quarterly rate negotiations; monitor NDR/RTO reduction and shipment tracking; implement zone-based allocation to optimize costs and delivery times; and improve TAT, damage rates Inventory & Warehouse Management - Build an inventory system minimizing stockouts and excess; optimize warehouse layout for space and picking efficiency; implement ABC analysis and demand planning; coordinate procurement (Rudraksha, Karungali, metals, gemstones); maintain batch traceability through BTR system Team Leadership (40+ Members) - Lead, mentor, and develop high-performing operations team; create clear KPIs and accountability frameworks; build culture of ownership and continuous improvement; implement training programs reducing errors and improving productivity; foster cross-functional collaboration Assembly Line & Production Management - Design and scale efficient assembly workflows for processing daily orders; implement lean manufacturing principles balancing speed with craftsmanship quality; coordinate with in-house teams; manage production scheduling for optimal throughput; establish quality benchmarks and real-time inspection protocols to maintain consistency at scale Multi-Warehouse Operations Management - Oversee and coordinate 3 warehouses, ensuring seamless operations across all locations; work closely with warehouse managers to maintain operational excellence and consistency; implement standardized processes and KPIs across facilities; optimize resource allocation and workload distribution; conduct regular audits and performance reviews to ensure alignment with company standards