Company Description Japam is a trusted brand for Authentic Spiritual Accessories. Established in 2022, we began with Rudraksha wearables and are now expanding into various spiritual categories, including Idols, Puja Accessories, and Home Decor. Our mission is to provide genuine spiritual products that bring peace and positivity into your life. Role Description This is a full-time on-site role for a Customer Care Executive, located in Chandigarh, India. The Customer Care Executive will be responsible for handling customer inquiries, ensuring customer satisfaction, providing excellent customer service, and assisting in sales processes. Daily tasks include resolving customer issues, maintaining accurate records of interactions, and collaborating with other departments to enhance customer experience. Qualifications Proficient in Customer Support, Customer Satisfaction, and Customer Service Strong Communication skills Experience in Sales and the ability to assist customers in purchasing decisions Excellent problem-solving and interpersonal skills Ability to work efficiently in a fast-paced environment Previous experience in a customer care role is a plus Bachelor’s degree in a relevant field is preferred
Company Description Japam is a trusted brand for authentic spiritual accessories, founded in 2022. We began with Rudraksha wearables and have expanded into various spiritual categories, including Idols, Puja Accessories, and Home Decor. Our commitment is to provide high-quality spiritual products that enrich the lives of our customers. Role Description This is a full-time on-site role for a Customer Care Executive located in Chandigarh, India. The Customer Care Executive will handle daily tasks such as providing customer support, ensuring customer satisfaction, and delivering excellent customer service. The role also involves managing communication with customers and contributing to sales efforts by addressing inquiries and providing product information. Qualifications Skills in Customer Support, Customer Satisfaction, and Customer Service Strong Communication skills and experience in Sales Excellent interpersonal and problem-solving skills Ability to work effectively in a team and independently Experience in the spiritual products industry is a plus High school diploma or equivalent; higher education is a plus
You will be responsible for managing the supply chain, maintaining inventory levels, and developing vendor relationships. Your duties will include developing and maintaining relationships with multiple vendors and suppliers, monitoring inventory levels to meet customer demand, negotiating favorable terms and contracts, collaborating with product development teams, implementing quality control measures, managing high-volume procurement operations, analyzing market trends for cost savings opportunities, resolving supplier-related issues, maintaining accurate procurement records, and evaluating vendor performance for improvements.,