148 Jamf Jobs - Page 6

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Master Data Management (MDM), Microsoft Intune, Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems for your immediate team and across multiple teams. Roles & Responsibilities: Manage and monitor the JAMF Pro server and its components, such as smart groups, policies, profiles, scripts, and reports. Deploy, configure, and update MAC devices, applications, and settings using JAMF Pro. Troubleshoot and resolve MAC and JAMF related issues, such as enrolment, authentication, connectivity, performance, and security. Provide technical support and training to end users and other IT staff on MAC and JAMF related topics. Document and maintain the MAC and JAMF policies, procedures, and best practices. Collaborate with other IT teams and vendors to ensure the compatibility and integration of MAC and JAMF solutions with other systems and platforms. Research and evaluate new MAC and JAMF technologies and trends to improve the MAC and JAMF environment and user experience. At least 5 years of experience in MAC and JAMF administration and support. Strong knowledge of MAC OS, JAMF Pro, and related technologies, such as Azure Active Directory, SSO, conditional access, Device Compliance, Octory and encryption. Proficient in scripting languages, such as Bash, Python, or AppleScript. Knowledge on other MDM's such as Intune or Workspace One and others are preferred. Build automated solutions and initiative to improve end user experience. Excellent troubleshooting and problem-solving skills. Good communication and interpersonal skills. Ability to work independently and as part of a team. Certification in JAMF 200 or higher is preferred. Professional & Technical Skills: Must To Have Skills:Proficiency in Master Data Management (MDM), Microsoft Intune, Microsoft Endpoint Configuration Manager Good To Have Skills:Experience with data analysis and visualization tools Strong understanding of statistical analysis and machine learning algorithms Experience with data visualization tools such as Tableau or Power BI Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity Additional Information: The candidate should have a minimum of 5 years of experience in JAMF This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Must-Have Skills Knowledge in supporting MAC OSX (Ventura), IOS platform, MDMs, JAMF, Microsoft imaging technologies like Intune, SCCM. Knowledge on Windows 10/11 operating system, commands, and related common tools Basic Networking Knowledge Knowledge on technologies like virtualization and SCCM Good to have skills Certification : CCNA, MS / Azure certifications Required qualifications to be successful in this role: Full time graduate ( BE/Btech/MCA/BCA etc) Skills: Master Data Management Server - Wintel Windows Wintel/Windows Server

Q2 is seeking a Senior Systems Administrator who will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Q2s high standards. RESPONSIBILITIES: Manage and support the deployment and administration of desktops, laptops, tablets, smartphones, Azure Virtual Desktops, and enterprise applications using Microsoft Intune, Jamf, and Nerdio. Perform security patching and updates on Windows and Linux systems during defined maintenance windows. Upgrade and maintain administrative tools and utilities; configure or implement new services as required to meet operational needs. Develop, maintain, and improve system documentation, procedures, and operational playbooks. Contribute to continuous improvement initiatives and drive operational efficiency through automation and process optimization. Conduct regular audits and support Compliance, Internal Audit, and Information Security reviews. Troubleshoot and resolve complex issues affecting mission-critical systems and applications to ensure high availability and performance. Provide Tier II support to internal stakeholders; investigate and resolve escalated technical issues. Implement, upgrade, and configure core infrastructure and asset management systems per project and operational requirements. Monitor and analyze system performance across the corporate environment to identify areas for enhancement. Manage Active Directory, including user/service account provisioning and deprovisioning. Produce regular system performance reports to support capacity planning and scalability. Manage password and identity lifecycle; enforce enterprise identity and access policies. Ensure adherence to all applicable security, confidentiality, availability, and privacy controls and policies. EXPERIENCE AND KNOWLEDGE: Bachelors degree in Computer Science, Information Systems, Engineering, or a related technical field. Minimum of 5 years of hands-on experience in systems administration or equivalent practical experience. Strong expertise with identity management tools, including SSO and SAML 2.0 integrations. Solid experience with virtualization platforms such as VMware and other hypervisors. Hands-on experience managing cloud environments using Microsoft Azure and AWS. Proven experience with Okta user and application administration. Proficiency in Microsoft 365 administration, including Entra ID (Azure AD) and Intune. Strong scripting skills with PowerShell; ability to automate routine tasks and workflows. Ability to work independently, collaboratively within a team, and across departments to resolve complex issues. Excellent written and verbal communication skills. Flexibility to participate in on-call rotations and perform work during scheduled maintenance windows. Experience with project/task tracking using Jira or similar platforms. Familiarity with modern AI tools (e.g., Copilot, ChatGPT) is a plus.

Role & responsibilities Oversee the resolution of hardware, software, and application issues escalated from Level 1 and Level 2 engineers. Ensure compliance with patch management, software upgrades, and application installations. Lead the operation of the IT Lounge, ensuring a welcoming and efficient support experience. Manage end-user onboarding and offboarding, ensuring all equipment and software access is handled efficiently. Lead the health check process for AV equipment in conference rooms. Manage and coordinate key events, including pre-event checks, logistics, and real-time monitoring. Troubleshoot and provide support for audio/video issues, including weekend support as required. Work closely with global IT teams, ensuring alignment with global standards. Oversee IT asset management, ensuring weekly reconciliation of inventory across locations. Drive procurement and distribution of IT hardware and consumables. Ensure timely escalation of issues as per the established escalation matrix. Prepare and present escalation reports for major incidents, providing insights for continuous improvement. Track, analyze, and report KPIs such as response time, resolution time, and inventory accuracy. Ensure adherence to SLA agreements, providing weekly, monthly, and quarterly reports. Ensure effective leave management within the team to maintain uninterrupted service delivery. Mentor and guide Level 1 and Level 2 engineers to enhance their skills and performance. Preferred candidate profile Strong technical knowledge of Windows, Mac systems, SCCM, JAMF, AzureAD, Intune, and AV technologies. Proven leadership experience in IT support, with a focus on customer experience. Strong problem-solving skills and the ability to manage complex incidents. Excellent communication skills and ability to interact with global teams and vendors. Contact Details: 9154984810 or sindhu@iflowonline.com

Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer Business rules Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

Purpose of Position: Providing first call resolution and actively manage activities surrounding the resolution of IT issue calls to ensure minimal business impact.. Key Skills/Responsibilities: Provide first call resolution or facilitate resolution to end users by engaging the appropriate parties. Technology supported by the help desk, including Windows machines, O365, Azure, and other Microsoft tools. Troubleshoot issues related to MAC and VPN sessions on Windows & Macintosh Platform. Facilitate escalation for unresolved issues approaching or surpassing the allowable service level. Collect and consolidate required information from reporting parties into ticketing system. Performs other related duties and assignments as required and as assigned by supervisor or manager. Job Duties: Provide first call resolution. Escalation of the more complicated issues to the higher level; Be a true team member in Teleperformance focused in the success of the company; Interaction with other departments in order to improve and or maximize the projects(s) results; Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions); Take an active role in the development of the departments strategic and plans as required by department leadership; Communicate to leadership any known infractions of these Corporate Policies and procedures immediately; May perform other duties as requested not specifically addressed in this document. Technical Skills: Knowledge in software related to JAMF, Azure, Service Now etc. would be beneficial Understanding of Hardware and Software installation and configuration. Experience using and troubleshooting MS Office. Knowledge of Microsoft operating systems. Qualifications Graduation from a recognized university is must (preferred but not required) Must be proficient in communication Fresher or Experienced Candidate with technical inclination is must Proficient with Microsoft Office tools Should have knowledge about Windows & Macintosh Operating System Must have exceptional verbal and customer service skills as Voice Process Must have excellent writing skills Must have the ability to multi-task and prioritize Must be able to perform duties with minimal supervision Experience on Service Now/ Active Directory and/or Citrix is preferred Must have typing speed of at least 25 words per minute with 80% accuracy. Should be able to work in 24/7 working environment with rotational Week Offs B2 English Preferred

Role & responsibilities Job Description for End User Computing A skilled professional administrator is responsible for the day-to-day management and configuration of Windows, Linux, macOS, Jamf Pro, ManageEngine Endpoint Central, and CrowdStrike would involve managing and securing a variety of endpoints, including desktops, laptops, and servers, across multiple operating systems. Responsibilities would include device management, patch management, security configuration, and threat analysis, often using tools like Jamf Pro and CrowdStrike for endpoint security. Core Responsibilities: Endpoint Management: Deploying, configuring, and managing Windows, macOS, and Linux devices. Utilizing tools like Jamf Pro and ManageEngine Endpoint Central for device enrollment, configuration profiles, and software deployment. Implementing and maintaining endpoint security solutions, such as CrowdStrike Falcon. Patch Management: Planning, testing, and deploying operating system patches and software updates across various endpoint environments. Ensuring timely application of security fixes to minimize vulnerabilities. Security Configuration: Configuring and maintaining security policies, including device access controls, data encryption, and firewalls. Monitoring security events and alerts, and responding to potential threats. Threat Analysis and Response: Analyzing security threats and incidents, and implementing appropriate mitigation strategies. Collaborating with security teams to address and resolve security issues. System Administration (Linux): Installing, configuring, and maintaining Linux servers and systems. Troubleshooting and resolving technical issues on Linux systems. System Maintenance: Performing routine maintenance tasks, such as software updates, system upgrades, and equipment installations. Documentation and Training: Creating and maintaining documentation for endpoint management procedures and security configurations. Providing training and support to end-users on best practices for endpoint security. Required Skills and Experience: Operating Systems: Strong experience with Windows, Linux, and macOS. Endpoint Management: Experience with Jamf Pro, ManageEngine Endpoint Central, or similar tools. Security: Understanding of endpoint security principles, threat analysis, and security tools like CrowdStrike. Scripting: Knowledge of scripting languages (e.g., PowerShell, Python) for automation. Problem Solving: Strong analytical and problem-solving skills for troubleshooting and resolving technical issues. Communication: Excellent written and verbal communication skills for documentation and collaboration.

Job Title: IT Delivery Specialist Shift: Rotational Shift (Includes Morning 6AM-3PM, Afternoon 2PM-11PM and Night Shift4PM-1AM) Experience: 5 - 7 years of overall experience with 5+ years of relevant experience Primary Skills (Must-have): Intune MDM, Jamf MDM, Mac, Application packaging, shell scripting, Virtual machine knowledge(launch, manage, architecture knowledge, MacOS with Jamf) Secondary Skills (Good-to-have): MS Graph api, PowerShell, Azure Automation Position Overview: Device management Engineering principles to create the core systems and processes for the companys key business needs, using “cloud-first” platforms and services. We are looking for a Principal Information Systems Engineer with strong motivation and experience to join us. You will have a vital role in how we plan, build, and deliver automation solutions in the Mobile Device Management area which includes iOS, Android, and Windows Operating systems. Key Responsibilities: • Lead the design, implementation, and maintenance of device management systems, including Intune and JAMF mobile device management (MDM) • Develop and implement applications and device configuration management for endpoints, including design, test, deployment, and maintenance activities to ensure consistency and improve efficiency. • Coordinate with IT teams to ensure device compatibility and integration with existing software and infrastructure. • Respond to complex incidents escalated from L1 and L2 support teams including service outages and degradations. Interface with vendor and other enterprise support elements as required. • Develop and implement device security policies to protect company data and ensure regulatory compliance. • Knowledge on artificial intelligence • Design and build automation solutions to reduce manual efforts and increase worker efficiency. • Provide technical leadership and guidance to team members. • Collaborate with stakeholders to understand their requirements and provide appropriate solutions. • Stay current with industry trends and emerging technologies and propose ways to leverage them for the benefit of the organization. • Effective communication skills Minimum Qualifications: • Bachelor’s degree in computer science, Information Technology, or related field. • 5 – 7 years of Hands-on experience in MDM Tools such as Intune, and Jamf. • Good knowledge of developing automation using PowerShell, Bash, Perl, and Python scripting • Hands-on experience in developing, test, and deploying application packages using Microsoft Intune \ JAMF MDM. Ensure packages are compatible with various device types and operating systems. • Good knowledge of cloud platforms like AWS or Azure • Hands-on experience in MS Graph API to integrate various Microsoft services (like Office 365, Azure AD, and Intune) and other third-party applications for enhanced functionality. • Strong understanding of device security principles and best practices. • Ability to work independently and cross-functionally within and outside of the team. • Excellent communication and documentation skills • Professional certifications in device management or related fields would be an advantage.

Project Role : Workplace Mgmt & Solutions Practitioner Project Role Description : Provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As a Workplace Mgmt & Solutions Practitioner, you will provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage and maintain Apple macOS systems efficiently. Troubleshoot and resolve technical issues related to Apple macOS devices. Implement security measures to protect Apple macOS systems. Collaborate with team members to enhance workplace service delivery. Stay updated with the latest Apple macOS management trends and technologies. Professional & Technical Skills: Must To Have Skills: Proficiency in Apple macOS Management. Strong understanding of Apple device management. Experience in deploying and managing Apple devices in an enterprise environment. Knowledge of Apple device security best practices. Familiarity with Apple device enrollment and configuration. Good To Have Skills: Experience with JAMF Pro. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. This position is based at our Hyderabad office. A any graduate degree is required. Qualification any graduate

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Microsoft Intune, Workplace Technology Solutions, Apple macOS Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an Associate Manager with expertise in Microsoft Intune administration and incident management to lead endpoint management operations and ensure seamless service delivery. The ideal candidate will have a strong technical background in Intune, MDM solutions, and ITIL-based incident resolution, with experience in managing escalations, coordinating with cross-functional teams, and driving service improvements. Roles & Responsibilities: Intune Administration & Endpoint Management:-Oversee Microsoft Intune for managing Windows, macOS, iOS, and Android devices.-Ensure compliance and security policies are properly implemented via Intune & Azure AD.-Manage Autopilot provisioning, compliance policies, conditional access, and app protection policies.-Troubleshoot and resolve Intune-related issues, including device enrollment, compliance failures, and software deployments.-Work with JAMF and other MDM tools for macOS management where applicable.-Collaborate with security teams to enforce zero-trust security policies.-Optimize Group Policy Objects (GPOs) and Endpoint Configuration Manager (SCCM/Co-management).-Incident Management & Escalations:-Act as the Incident Manager, ensuring ITIL best practices for L1, L2, and L3 support teams.-Own P1/P2 incidents, drive RCA (Root Cause Analysis), and implement corrective actions.-Ensure SLA adherence and minimize downtime through proactive monitoring & automation.-Coordinate with vendors (Microsoft, JAMF, OEMs) for issue resolution.-Conduct incident post-mortems, document lessons learned, and drive service improvements.-Provide regular reports & dashboards on incident trends, recurring issues, and resolution times.-Service Delivery & Process Improvements:-Define and implement SOPs, playbooks, and best practices for endpoint management.-Lead problem management by identifying trends and implementing permanent fixes.-Work closely with the Service Delivery Manager to improve operational efficiency.-Conduct training sessions for the L1/L2 support teams to enhance troubleshooting skills.-Implement automation & scripting (PowerShell, Intune Graph API) to improve response times.-Stakeholder & Client Management:-Act as the primary technical SME for endpoint management and incident handling.-Interface with clients, business users, and internal teams to manage expectations.-Provide weekly/monthly service reviews and continuous improvement plans.-Ensure compliance with client security policies, GDPR, and data protection laws. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, Workplace Technology Solutions, Apple macOS Management-9+ years of IT experience with a focus on Intune administration & endpoint management.-Strong expertise in Microsoft Intune, Azure AD, Autopilot, SCCM, and Co-management.-Deep knowledge of ITIL processes, incident, and problem management.-Experience handling major incidents (P1/P2), RCA, and service restoration.-Proficiency in PowerShell scripting, Intune Graph API, and automation.-Experience in working with JAMF for macOS management is a plus.-Excellent communication, stakeholder management, and leadership skills.-Microsoft certifications such as MD-102, MS-101, ITIL V4 are preferred. Additional Information: The candidate should have a minimum of 9+ years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Intune Good to have skills : Workplace Technology Solutions, Apple macOS Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations. The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues. This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability. Roles & Responsibilities: Intune Administration & Endpoint Management:-Manage and maintain Microsoft Intune for Windows, macOS, iOS, and Android devices.-Handle device enrollment, compliance policies, app protection, and configuration profiles.-Troubleshoot and resolve Intune-related issues such as enrollment failures, compliance errors, and software deployment failures.-Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies.-Support Autopilot provisioning and policy enforcement for end-user devices.-Ensure endpoint security and compliance as per enterprise security policies. Incident Management & Troubleshooting:-Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2).-Work closely with Service Desk, SME teams, and vendors (Microsoft, JAMF) for troubleshooting.-Perform root cause analysis (RCA) and contribute to permanent fixes.-Maintain incident logs, documentation, and knowledge base for recurring issues.-Ensure adherence to SLAs for issue resolution and incident response.-Service Improvement & Automation:-Identify trends in incidents and recurring problems to improve service stability.-Automate manual tasks using PowerShell, Intune Graph API, and automation tools.-Assist in developing SOPs, technical playbooks, and troubleshooting guides.-Provide input to process improvements and optimization initiatives.-Stakeholder & Communication Management:-Collaborate with IT teams, end-users, and business stakeholders to address IT concerns.-Participate in technical discussions, problem-solving sessions, and weekly service reviews.-Maintain transparency in incident handling and provide timely updates to leadership. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management. Good To Have Skills: Experience with Workplace Technology Solutions. Strong understanding of endpoint management and security. Knowledge of Jamf for Apple macOS Management-Proficiency in PowerShell scripting and automation for troubleshooting Experience in troubleshooting hardware and software issues. Ability to communicate technical information effectively and stakeholder management skills. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Bengaluru office. A 15 years full-time education is required.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Roles and Responsibilities - Mac Device Management:Manage, configure, and support macOS devices using Jamf Pro and/or Intune.Automate macOS enrollment via Apple Business Manager (ABM) and Automated Device Enrollment (ADE/DEP).Ensure compliance with company security policies through configuration profiles, policies, and scripts.Deploy and manage software updates, patches, and security settings for macOS.Troubleshoot macOS-related issues and provide Tier 2/3 support.Good Skills in Package the Application using JAMF ComposerJamf Pro Administration:Maintain and optimize Jamf Pro configurations, including policies, scripts, configuration profiles, and smart/static groups.Implement Zero Touch Deployment using Jamf and ABM.Manage Jamf Connect, Self Service, and Conditional Access policies.Integrate Jamf with security tools, identity management solutions (Okta, Entra ID, etc.), and networking tools (Cisco ISE, NAC, etc.).Manage and Integrate JAMF ADCS for Certificate Deployment for Wifi and VPN AuthenticationManage and Integrate JIM with AD to sync User objects into Jamf cloudManage and Configuration the Enrollment CustomizationManage the Mac OS Minor and Major updatesMicrosoft Intune for Mac ManagementConfigure and manage macOS devices within Microsoft Intune.Enforce security baselines, compliance policies, and app protection policies.Support integration with Microsoft Defender for Endpoint (MDE) and other security tools.Manage the Mac OS Minor and Major updates Professional & Technical Skills: Good experience in managing macOS devices in an enterprise environment.Strong expertise in Jamf Pro (Jamf 200+ preferred).Experience with Apple Business Manager (ABM), VPP, and ADE/DEP.Familiarity with Intune macOS management (preferred but not mandatory).Scripting experience in Bash, Python, or PowerShell for automation.Knowledge of macOS security frameworks (FileVault, Gatekeeper, etc.).Understanding of networking concepts (VPN, Wi-Fi, Certificates, SCEP, NAC, etc.).Experience integrating macOS devices with Microsoft Entra ID (Azure AD) and Conditional Access policies. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education

Job Job Title DX_SOTI, Airwatch, JAMF_Q1FY26 Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Preferred Skills: Technology->Mobile Device Management->MobiControl SOTI Technology->EUC-MDM->Airwatch Educational Requirements Bachelor of Engineering Service Line Digital Experience* Location of posting is subject to business requirements CLICK TO PROCEED

Job Summary: We are seeking a skilled and customer-focused Mac Support Engineer to join our IT team. In this role, you will be responsible for supporting and maintaining macOS systems, resolving technical issues, and ensuring smooth day-to-day operations for end users working on Apple hardware. The ideal candidate has a strong technical background in Mac environments, excellent troubleshooting skills, and a passion for helping people with technology. Client : Emcure Pharmaceuticals / Cognizant Location: Pune - Hijenwadi Work Mode: 5-6 Days Shift: Rotation Shift - Includes Night Shit Notice: Start Date - 15 May - 20 May. Male Candidate Only Key Responsibilities: Provide technical support for macOS devices, including MacBooks, iMacs, and related peripherals. Diagnose and resolve hardware, software, and networking issues related to Apple systems. Install, configure, and maintain macOS systems and related applications. Manage and deploy devices using MDM solutions such as Jamf, Kandji, or Mosyle. Support end-user productivity tools like Microsoft Office 365, Google Workspace, Adobe Creative Cloud, and collaboration tools like Slack and Zoom. Maintain inventory of Apple hardware and software licenses. Create and maintain technical documentation and user guides. Assist with user onboarding/offboarding and account provisioning. Work collaboratively with other IT team members and escalate issues when needed. Ensure systems are compliant with security and company policies.

R1 RCM India is proud to be recognized amongst Indias Top 50 Best Companies to Work For„¢ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. We are seeking an experienced and highly skilled Lead Packaging Engineer with deep expertise in application packaging, deployment, automation, and endpoint management. The ideal candidate must possess extensive hands-on experience with Intune, SCCM, Jamf Pro, Windows, MacOS, and automation scripting using PowerShell, AdminStudio, PSEditor, and other packaging tools. You will lead packaging initiatives, drive standardization, and support enterprise-wide deployment strategies. Key Responsibilities Application Packaging & Deployment: Lead end-to-end application packaging (MSI, App-V, IntuneWin, PKG formats) for Windows & MacOS. Manage application lifecycle including packaging, testing, deployment, and updates. Utilize AdminStudio, InstallShield, Orca, and PSEditor for packaging and troubleshooting. Expertise with Intune and Jamf Pro for modern device management. Deliver advanced Intune support (Windows and macOS), focusing on device compliance, application deployment, provisioning, and troubleshooting Support macOS devices via Jamf and Intune , ensuring alignment with organizational security standards Endpoint Management: Manage deployment processes using SCCM for Windows environments. Leverage Intune and JAMF Pro for cloud-based deployment and policy management. Lead migration from SCCM to Intune and JAMF aligned with cloud strategies. Automation & Scripting: Develop automation scripts using PowerShell for packaging and deployment. Maintain code repositories and documentation. Use PowerShell (expert level) along with Bash and Python for cross-platform automation and data collection Identify and resolve gaps in user onboarding/offboarding by building and maintaining automation and integrations Build and maintain internal knowledge base and operational documentation Collaboration & Leadership: Lead the packaging team and mentor junior engineers. Coordinate with security and global IT teams. Maintain technical documentation and SOPs. Required Skills & Experience Technical Expertise: 8-12 years of experience in application packaging and deployment. Strong knowledge of Intune, SCCM, and Jamf Pro. Expert-level experience with Windows and MacOS platforms. Advanced PowerShell scripting skills. Hands-on with AdminStudio, InstallShield, PSEditor, and Orca. Soft Skills: Strong analytical and troubleshooting abilities. Excellent communication and leadership skills. Proactive in learning and adopting new technologies. Preferred Qualifications Microsoft certifications (MD-102, SC-300). JAMF 200/300 certifications. Knowledge of Azure AD, Group Policies, and Zero Trust. Exposure to DevOps and CI/CD pipelines. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook Location - Chennai,Hyderabad,Bengaluru,Gurugram,Noida

JD for L1 Mac Support 24x7 Support for Cognizant IT Excellent written and verbal communication skills ITIL Incident, Change and Service Request Management. Installing, configuring, and troubleshooting desktop pcs, laptops, and networks in a heterogenous technology environment Ability to perform remote troubleshooting and provide clear instructions Conduct on floor support on resolving the reported issues. Direct unresolved issues to the next level of support personnel Report customer feedback and potential product requests Proven work experience as a Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Excellent problem-solving and multitasking skills Customer-oriented attitude Knowledge on defined SLAs (Service Level Agreement)

JD for L1 Mac Support 24x7 Support for Cognizant IT Excellent written and verbal communication skills ITIL Incident, Change and Service Request Management. Installing, configuring, and troubleshooting desktop pcs, laptops, and networks in a heterogenous technology environment Ability to perform remote troubleshooting and provide clear instructions Conduct on floor support on resolving the reported issues. Direct unresolved issues to the next level of support personnel Report customer feedback and potential product requests Proven work experience as a Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Excellent problem-solving and multitasking skills Customer-oriented attitude Knowledge on defined SLAs (Service Level Agreement)

Position Description Tesla is currently seeking a Desktop Support Technician to join our team in India. This position within the IT Operations team will be on the front lines of Teslas IT support. Via Phone and Ticketing system. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Teslas global IT infrastructure to support the growth of Teslas initiatives. The ideal candidate will have a strong passion for technology and customer service in a fast-paced corporate environment and be able to learn quickly. Responsibilities Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite support as required Support Windows and MAC Diagnose and troubleshoot computer and general network issues Provide timely resolution of end user problems as per SLA Provide support for field personnel remote communications and connectivity Basic administration of phone systems Perform other duties as required by company management and outside business associates Exercise independent judgment consistent with department guidelines / standards Organize and prioritize workflow and to meet established timeframes Maintain updated knowledge of policies, procedures, products and activities of assigned area Participate in on call activities and follow escalation process to provide 24/7 support on weekdays and weekend Requirements Ability to troubleshoot and resolve issues with PCs, Powerful Workstations, Laptop hardware and software onsite and remote Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem Must have experience working with ticket-based systems for registering incidents and requests Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations Experience with MS SCCM/Jamf or equivalent computer imaging Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services Experience in Backups, Active Directory, O365, and Windows server environment Configure & troubleshoot endpoint devices, operating system, POS, desktop / kiosk applications, telephony, and all IT hardware located at site General knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels Excellent oral and written communication skills and able to communicate, read, and write effectively in English and other local language Excellent customer service skills, strong attention to details with excellent follow up General understanding of server computing, networking, phone setup- support, storage, virtualization, and business applications.

JOB DESCRIPTION Job Purpose This position is open with Bajaj finserv ltd. Duties and Responsibilities Implement standardized processes and innovative way to manage the IT end user asset management Ensure continuous availability of service in the following key areasasset delivery in upcoming branches, timely delivery of asset allocation to new joiners as per policy IT Asset procurement, delivery and compliance framework Manage key vendor and team relationships to ensure consistent performance against established service level agreements. Monthly Reporting & Reviews with Service Provider Ensure clear-cut and timely communication to all stake holders. Strictly follow BFL defined policy and framework. Closely work with business, Admin, Internal IT team for faster resolution. Work closely with other IT managers to address ongoing operational needs Work with outsourced service delivery partner to ensure strict Project timelines. Excellent Communication and Leadership Skills Scheduled MIS reports to required stake holders on progress of rollout. Foresee the issues in EUSS operation and act to minimize the impact on timeline. Flexible to handle multiple task / projects at same time. Ensure and maintain IT operations transparency Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues Timely delivery of IT assets for new branch, new joiners, replacement assets Project management – IT assets for new branch roll-out Automate the manual task by adopting new age modern management tool like MDM, SCCM Service Now – CMDB, IMAC process compliance Daily Monitoring, tracking, and coordination of Help Desk activity Hardware and software compliance. Asset management Maintain deviation approvals. Meet the audit requirements. Escalation management Creates dashboards and reports and provides visibility on key aspects of operation. Attend the meeting with business, Admin team. Understand the requirement, challenged and act on it. Find the ways to improve the quality and reduce the timeline of operation. Required Qualifications and Experience Engineering graduate with more than 5 years s experience Knowledge of SCCM, EMS, JamF, Intune Service Now IT asset management is must BYOD process knowledge Strong Negotiation skill Excellent Communication and Leadership Skill. Knowledge budget will be added advantage. IT audit Skills SKILL Skills as per JD Minimum Qualification Others

We are seeking an experienced and highly skilled Lead Packaging Engineer with deep expertise in application packaging, deployment, automation, and endpoint management. The ideal candidate must possess extensive hands-on experience with Intune, SCCM, Jamf Pro, Windows, MacOS, and automation scripting using PowerShell, AdminStudio, PSEditor, and other packaging tools. You will lead packaging initiatives, drive standardization, and support enterprise-wide deployment strategies. Key Responsibilities Application Packaging & Deployment: Lead end-to-end application packaging (MSI, App-V, IntuneWin, PKG formats) for Windows & MacOS. Manage application lifecycle including packaging, testing, deployment, and updates. Utilize AdminStudio, InstallShield, Orca, and PSEditor for packaging and troubleshooting. Expertise with Intune and Jamf Pro for modern device management. Deliver advanced Intune support (Windows and macOS), focusing on device compliance, application deployment, provisioning, and troubleshooting Support macOS devices via Jamf and Intune , ensuring alignment with organizational security standards Endpoint Management: Manage deployment processes using SCCM for Windows environments. Leverage Intune and JAMF Pro for cloud-based deployment and policy management. Lead migration from SCCM to Intune and JAMF aligned with cloud strategies. Automation & Scripting: Develop automation scripts using PowerShell for packaging and deployment. Maintain code repositories and documentation. Use PowerShell (expert level) along with Bash and Python for cross-platform automation and data collection Identify and resolve gaps in user onboarding/offboarding by building and maintaining automation and integrations Build and maintain internal knowledge base and operational documentation Collaboration & Leadership: Lead the packaging team and mentor junior engineers. Coordinate with security and global IT teams. Maintain technical documentation and SOPs. Required Skills & Experience Technical Expertise: 8-12 years of experience in application packaging and deployment. Strong knowledge of Intune, SCCM, and Jamf Pro. Expert-level experience with Windows and MacOS platforms. Advanced PowerShell scripting skills. Hands-on with AdminStudio, InstallShield, PSEditor, and Orca. Soft Skills: Strong analytical and troubleshooting abilities. Excellent communication and leadership skills. Proactive in learning and adopting new technologies. Preferred Qualifications Microsoft certifications (MD-102, SC-300). JAMF 200/300 certifications. Knowledge of Azure AD, Group Policies, and Zero Trust. Exposure to DevOps and CI/CD pipelines

Position summary Gruve is seeking a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide hands-on and remote technical assistance to end-users, troubleshoot hardware/software issues, and support daily IT operations. This role requires a detail-oriented individual with a strong technical background and excellent interpersonal skills. Key Responsibilities Provide first- and second-level support for desktops, laptops, mobile devices, printers, and other IT assets. Respond to user queries via ticketing system, phone, email, and in-person; resolve or escalate issues as needed. Install, configure, and maintain Windows, macOS, and Linux operating systems and supported applications. Manage user accounts, permissions, and access rights in Azure Active Directory, Microsoft 365, or Google Workspace. Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi, VPN, DNS, etc.). Support collaboration tools (Zoom, Microsoft Teams, Google Meet, etc.). Maintain and deploy system images using tools such as SCCM, Intune, JAMF, or equivalent. Monitor hardware and software inventory; assist in lifecycle management of IT assets. Follow ITIL or internal procedures for incidents , change , and problem management. Document support processes, issue resolutions, and knowledge base articles. Participate in IT projects and support office moves, upgrades, or migrations. Documentation and Process Improvement Maintain up-to-date system/network documentation, runbooks, and change logs. Identify opportunities for automation, optimization, or standardization across the IT environment. Education & Experience Bachelor's degree in computer science , Information Technology, or related field (or equivalent experience). 2+ years of experience in desktop support, help desk, or IT technician roles. Technical Skills Proficiency in Windows 10/11, macOS, and Microsoft Office Suite. Working knowledge of Active Directory, Group Policy, and remote management tools. Familiarity with endpoint protection, patching, and basic cybersecurity principles. Basic scripting (PowerShell, Bash, etc.) is a plus. IT certifications such as CompTIA A+, Network+, Microsoft MCP, or ITIL are advantageous . Work Environment Must be comfortable supporting global teams and working in PST or overlapping time zones when required .

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Intune Good to have skills : Workplace Technology Solutions, Apple macOS Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations. The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues. This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability. Roles & Responsibilities: Intune Administration & Endpoint Management:-Manage and maintain Microsoft Intune for Windows, macOS, iOS, and Android devices.-Handle device enrollment, compliance policies, app protection, and configuration profiles.-Troubleshoot and resolve Intune-related issues such as enrollment failures, compliance errors, and software deployment failures.-Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies.-Support Autopilot provisioning and policy enforcement for end-user devices.-Ensure endpoint security and compliance as per enterprise security policies. Incident Management & Troubleshooting:-Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2).-Work closely with Service Desk, SME teams, and vendors (Microsoft, JAMF) for troubleshooting.-Perform root cause analysis (RCA) and contribute to permanent fixes.-Maintain incident logs, documentation, and knowledge base for recurring issues.-Ensure adherence to SLAs for issue resolution and incident response.-Service Improvement & Automation:-Identify trends in incidents and recurring problems to improve service stability.-Automate manual tasks using PowerShell, Intune Graph API, and automation tools.-Assist in developing SOPs, technical playbooks, and troubleshooting guides.-Provide input to process improvements and optimization initiatives.-Stakeholder & Communication Management:-Collaborate with IT teams, end-users, and business stakeholders to address IT concerns.-Participate in technical discussions, problem-solving sessions, and weekly service reviews.-Maintain transparency in incident handling and provide timely updates to leadership. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management. Good To Have Skills: Experience with Workplace Technology Solutions. Strong understanding of endpoint management and security. Knowledge of Jamf for Apple macOS Management-Proficiency in PowerShell scripting and automation for troubleshooting Experience in troubleshooting hardware and software issues. Ability to communicate technical information effectively and stakeholder management skills. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Bengaluru office. A 15 years full-time education is required.

In this role, you will provide front-end and back-end support in our primarily Mac environment. This is a mainly office based role, which means you will work out of our Bangalore office a minimum of three days per week (Tue/Wed/Thurs). You will also provide remote support to New Relic employees globally. Day-to-day responsibilities will include the following: Respond to internal support inquiries in person, via Slack, email, or phone calls Configure and setup IT hardware, including laptops, printers, and peripherals Technology enablement service and training Provision, de-provision, user accounts & system access Provide event & meeting support via Zoom Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications Ensure accurate inventory of hardware assets Maintain a high level of service and support using JSM ticketing system Collaborate with external partners like Security and Facilities Participate in a global emergency on-call rotation Your Qualifications 5+ years of experience supporting Mac hardware Deep expertise with SaaS applications (eg. Google Workspace, Okta, Zoom, Slack, JSM) Familiarity with generative copilot platforms (Moveworks) Network knowledge and troubleshooting Familiarity with JAMF Pro and The ideal candidate will possess exceptional leadership abilities, a high level of technical expertise, and excellent English communication skills. Strong soft skills (eg. critical thinking, creative problem solving, leadership, etc.) Demonstrate empathy and a desire to provide a first-class end-user experience Exhibit passion and motivation for new technology and learning Demonstrate ability to work both independently and as a member of a team Desired Qualifications (Good to have) Apple Certified Macintosh Technician (ACMT) certification Apple Certified Support Professional (ACSP) certification Google Workspace certification (Good to have) ITIL Certificate (Good to have) Google IT Support Professional certification Comfortable using a command line Familiarity with a scripting or coding language (Python, Bash, Javascript, Java)