88 Jamf Jobs - Page 3

Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2s high standards. RESPONSIBILITIES: Provide excellent first contact customer service to our internal customers Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction Setup new employee offices and assist with on-boarding of new Q2 employees Image, configure, test, and distribute workstations to employees Coordinate escalation and resolution of complex issues with the appropriate IT teams Help to maintain a positive and professional work environment Assign appropriate permissions to users in Active Directory Perform regular file archival and data migrations as necessary Collaboratively document, develop, and contribute to Helpdesk continual service improvement Maintain inventory of all corporate assets issued to employees Participate in rotating on-call shifts approximately once per month Provide support for key IT projects Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Perform responsibilities within established SOX and security compliance requirements EXPERIENCE AND KNOWLEDGE: 2-4 years of technical experience in an IT organization Ability to work individually, as a team, and cross-functionally to resolve complex issues Strong customer service, written, and oral communication skills Experience with Active Directory Experience supporting both Windows and Mac workstations Experience providing effective support to remote users Preferred: Advanced Degree in Information Systems, Computer Science, Engineering or related field Experience with Identity Management tools (SSO) Experience with Mobile Device Management tools - (MDM) Experience with A/V and collaboration tools Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA

Job Description: Intune L3 Administrator (with Ivanti & JAMF Pro Experience) 6+ years of experience in endpoint management, specializing in Intune (Microsoft Endpoint Manager) . Hands-on experience with Windows Autopilot, compliance policies, and MDM configurations . Strong expertise in Jamf Pro for macOS device management and Intune integration . Experience with Ivanti Endpoint Manager (EPM) for Windows endpoint security and patch management . This position requires working night shifts to ensure smooth operations and support business continuity during off-hours. This is a fully remote working. Scripting skills (PowerShell, Bash, or Python) for automation and troubleshooting. if ur interested send me ur cv to gopi.c@acesoftlabs.com or 9701923036

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter.As the worlds leading provider of intelligent information, we want your unique perspective to create the solutions that advance our businessand your career.As part of the ongoing support and enhancements to our Employee Technology Services (ETS) we're looking for VDI Technical Lead to support Thomson Reuters Virtual Desktop Infrastructure. About the Role: In this opportunity as L3 Support Engineer, Employee Technology Services, you will: As a MDM Support Engineer - ETS, you should possess a diverse skill set that combines technical expertise, business acumen, and strong interpersonal skills. Stay current with industry trends and advancements in mobile technology and MDM solutions. Participate in the evaluation and implementation of new MDM technologies and tools. About You: You're fit for the role of L3 Support Engineer, Employee Technology Services if your background includes Candidate should have minimum 3 to 6 Years. Preferred hands-on experience with In-Tu.ne and JAMF. Some of the critical skills for this role include: Bachelors degree in information technology, Computer Science, or related field. Experience in technical support or IT roles, with a focus on mobile device management and support. Proficiency in MDM solutions such as MobileIron, VMware AirWatch, Microsoft Intune, or JAMF. Strong knowledge of mobile device platforms (iOS, Android), their operating systems, and associated applications. Excellent problem-solving skills and the ability to diagnose and resolve technical issues. Effective communication skills and the ability to assist end users with varying technical backgrounds. Familiarity with mobile device security best practices and compliance regulations. Basic scripting skills (e.g., PowerShell, Bash) for automation and troubleshooting tasks. Experience with remote troubleshooting and support tools. Relevant certifications such as MobileIron Certified Professional (MICP) or CompTIA Mobility+ are a plus. #LI-VGA1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Job Title: JAMF Engineer Job Overview: We are seeking an experienced JAMF Engineer with 36 years of hands-on experience managing Apple devices at scale using JAMF. The role involves providing Tier 2 and Tier 3 support, scripting, and collaborating with US and Europe-based technical teams. Candidates should be well-versed in BASH scripting, familiar with iOS, and possess strong communication and collaboration skills. Responsibilities: Provide Tier 2 and 3 support for JAMF Pro environments and escalated Tier 1 support from the client. Collaborate with the technical team to automate solutions and create quick fixes in Self Service. Develop custom scripts and solutions to manage Apple devices effectively. Meet regularly with the technical team to ensure all support needs are met. Assist with installation, monitoring, and configuration of JAMF tools including JAMF Connect, JAMF Protect, and JAMF Infrastructure Manager. Qualifications: Must-Have: 3–6 years of experience managing Apple devices with JAMF. Strong scripting experience (BASH required; Python or AppleScript a plus). Proficiency in JAMF Connect / Protect, macOS lifecycle management, device enrollment (DEP/ABM), VPP, and MDM profiles. Experience in maintaining secure macOS environments in regulated industries (HIPAA, SOC 2). Preferred: JAMF 400 certification (preferred) or JAMF 300 certification (plus). Familiarity with Zero Trust frameworks and Apple security features. Contributions to tools like JAMF Toolkit or open-source Mac Admin utilities. Experience with Python and AppleScript scripting. Technical Skills & Tools: JAMF Connect, JAMF Protect, JAMF Infrastructure Manager. Bash scripting; Python and AppleScript (preferred). Self Service; JAMF Toolkit. Soft Skills: Excellent written and verbal communication skills. Ability to collaborate with stakeholders and remote teams. Self-starter with a proactive and detail-oriented approach. Strong team player with presentation skills. Familiarity with G-Suite and remote work etiquette. Additional Information: Work requires time overlap until 1 PM EST to coordinate with US and Europe-based teams. Mac administration knowledge is a plus.

Detailed JD (Roles and Responsibilities) JAMF Administrator Support including Server Management and Upgrades., Very good at handling clients, has the experience of working in large engagements, very good in ITIL processes of service management. Deep understanding of MacOS Ventura, Excellent analytical and troubleshooting skills Creation, Support, Implementation, and distribution of Mac OSX Image. Knowledge in Packaging for Mac using BASH Script, Shell Script Pearl Script & JAMF Admin Tools. Hardware & Platform Independent Images using Mac Technology. JAMF Policy & Configuration Profile Creation, Support & Implementation for Mac Imaging. JAMF PPPC Utility ( Privacy Preferences Policy Control (PPPC). Replication of Distribution Points/SMB Shares. Running Reports using Custom Queries, Should have advanced understanding of Policy Management and Policy creation. Developed Custom Mac policies as per the clients requirement. Recommend driver management best practices. ITSM process and tools knowledge (service now) Incident Management, Tracking & Solution for any issues related to the Engineered Solution. Designing & Implementing Enterprise Solutions for Enterprise Customers with Server Support. Provide recommendations for automation and modern endpoint management approaches. Mac OSX vulnerability management (Patch Management) Automatic DEP Enrolment Profile via Script. New / Upgrade / Update OS - Beta / Developer OS Testing. Application Deployment / Application Patches & Met Compliance. Comfortable working in rotation US shifts JAMF 100/200 certified Mandatory skills JAMF, MAC OS Desired/ Secondary skills MDM Intune, Ivanti

Looking for a Senior Application Packaging Engineer (Mac) in Hyderabad with 7+ yrs of experience. Must have expertise in JAMF, Mac tools, scripting, deployment, and team management. Flexible shifts. Strong troubleshooting & communication skills.

R-102624 ServiceNow Sr Developer ITAM, CMDB & ITSM1 Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offeringsIT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS- ITSM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills: Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer Business rules Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Be the bridge between clients and solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues efficiently.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain accurate records of client issues and resolutions.- Stay updated with the latest technology trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Strong understanding of system and application troubleshooting.- Experience in providing technical support to clients.- Knowledge of system maintenance and performance optimization.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 3 years of experience in Apple macOS Management.- This position is based at our Coimbatore office.- A 15 years full-time education is required. Qualification 15 years full time education

Position summary Gruve is looking for a skilled IT Systems Administrator to support and enhance our organization’s IT infrastructure with a primary focus on Microsoft technologies while also managing a diverse range of systems and platforms. This role involves overseeing server and network operations, supporting cloud and on-prem environments, and ensuring security, performance, and availability across IT assets. The ideal candidate has strong experience in Microsoft ecosystems while also being comfortable with general IT systems and network management. Key Responsibilities Microsoft Environment Management Administer Windows Server (2016/2019/2022), Active Directory , Group Policy , and DNS/DHCP services. Manage Microsoft 365 suite, including Exchange Online , Teams , SharePoint , and OneDrive . Support Azure Active Directory integration, Intune /Endpoint Manager for device policies, and cloud security controls. Create and maintain PowerShell scripts to automate administrative tasks and deployments. General Systems Administration Deploy, configure, and maintain physical and virtual servers (VMware, Hyper-V). Monitor system performance, availability, and capacity; proactively resolve bottlenecks or outages. Administer Linux servers for specific workloads or services (if applicable). Manage IT assets, inventory, and lifecycle planning. Network and Security Operations Maintain enterprise networking equipment: firewalls, switches, routers, VPNs (Cisco, Ubiquiti, or equivalent). Ensure robust network security , including patching, antivirus, endpoint protection, and SIEM integration. Implement and manage backup/recovery solutions and participate in disaster recovery planning/testing. Cloud and SaaS Support Manage hybrid environments involving Azure , AWS , or Google Cloud platforms. Support cloud-based storage, identity, and SaaS applications beyond Microsoft (e.g., Zoom, Slack, Atlassian). End-User and Tier 2/3 Support Provide escalated support for desktops, software, network connectivity, and account access. Collaborate with helpdesk and engineering teams to address recurring issues and implement root cause fixes. Documentation and Process Improvement Maintain up-to-date system/network documentation, runbooks, and change logs. Identify opportunities for automation, optimization, or standardization across the IT environment. Basic Qualifications Bachelor’s degree in computer science, Information Technology, or related field. 3–5+ years of experience in IT systems/network administration with significant Microsoft exposure. Windows Server, Active Directory, Azure AD, Microsoft 365 Cloud platforms like Azure, AWS, or GCP Endpoint management tools like Intune, or Jamf (for Mac) Preferred Qualifications VMware or Hyper-V Linux systems Cisco CCNA (LAN/WAN/VPN management) Work Environment Must be comfortable supporting global teams and working in PST or overlapping time zones when required.

Job Position - Windows VMware Support Engineer Exp - 4-8 years Location - Gurugram Skills - Windows admin,VMware, MDM Mangement, SolarWinds Notice period - Immediate - 15 days We are looking for a skilled Windows & Vmware Administrator to join our IT infrastructure team. The ideal candidate will have hands-on experience in Windows server administration, VMware environments, endpoint management, MDM solutions, software deployment, and monitoring tools like SolarWinds. Key Responsibilities: Windows Administration: Manage and maintain Windows servers and desktop environments, including patching, updates, and performance tuning. VMware Management: Administer virtualized environments using VMware vSphere, ESXi, and vCenter. Endpoint Administration: Oversee endpoint security, configuration, and compliance across desktops, laptops, and mobile devices. MDM Management: Implement and manage Mobile Device Management (MDM) solutions such as Intune, AirWatch, or similar platforms. Software Management: Deploy, update, and manage software applications across the organization using tools like SCCM or equivalent. Monitoring & Alerting: Utilize SolarWinds or similar tools to monitor system health, performance, and availability. Troubleshooting: Provide Tier 2/3 support for system and endpoint issues, ensuring minimal downtime and high user satisfaction. Documentation: Maintain accurate documentation of systems, procedures, and configurations. Qualifications: Experience in Windows system administration. Strong knowledge of VMware virtualization technologies. Experience with endpoint management and MDM platforms. Proficiency in software deployment and patch management. Familiarity with monitoring tools like SolarWinds. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities

Experience Level: Shift: Rotational Shift (Includes Morning 6AM-3PM, Afternoon 2PM-11PM and Night Shift 4PM-1AM) 3 - 5 years of overall experience with 3+ years of relevant experience in managing and supporting Devices such as Windows, Mac, and Mobiles via Intune and JAMF MDM's. • Hands on experience in configuring deployment profile in Intune and JAMF. • Hands on experience in device migration from On-premises to cloud. • Good knowledge on Endpoint privilege management. • Good knowledge of device security controls and operating systems. PC, Mac, and mobile device security configuration experience. • Good communication skills, computer savvy in Outlook and Excel, enterprise working experience, and Agile methodology. • Hands on Experience in Application Packaging and Deployment. • Provide excellent customer service as this position will be working directly with users to resolve device enrolment \ configuration-related issues. • High sense of urgency and effective communication skills to work with all levels of employees, management, and vendors to make independent decisions based on processes and procedures. • Hands on Experience in handling tickets. Primary Skills (Must-have): Intune, Jamf, Application Packaging, Mac, Windows Secondary Skills (Good-to-have): Power Shell, Azure Automation, MS Graph API

Project Role : Workplace Mgmt & Solutions Practitioner Project Role Description : Provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : Microsoft Windows Server Administration, Cloud Infrastructure, Microsoft PowerShellMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Project Role DescriptionDesign, build, configure MECM infrastructure, application deployment, patch management process, OSD. Design and build Windows 10/11 and windows server SOE imageMust have skills:Should be certified/equivalent experienced for configuring and supporting following:oWindows ServersoWindows OS oMECM (including Co-Management)oWindows PatchingoIntuneoAutopilotoAzure ADoPowerShell Good to have skills.Active directory, JAMF, Power BI, Flexera and other application app toolsJob Key Responsibilitiesa.Day to day administration of MECM environment to include engineering new solutions as needed.b.Troubleshoot MECM related issuesc.Providing technical guidance on MECM.d.Provide Tier 3 support for MECMe.Creating and updating technical documentation as required.f.Create monthly reports on windows updates and other compliance parameters Technical Experiencea.Should have strong experience on MECM.b.Ability to design, build and configure MECM environmentc.Design and build applicable Windows image, provide support in image rolloutd.Should be able to design configuration for windows endpoints & serverse.Should have strong hand on Autopilot enrolments and associated configurations and rollout. Professional AttributesExcellent written and oral communication skills Educational QualificationBE/BS in Computer Science, Electronics, Electrical or other branches of engineering, Science graduate Additional InformationAdditional knowledge -- Cloud Technologies Qualification 15 years full time education

Linux experience is more imporatant "Linux, windows and Mactroubleshooting, Microsoft Office, OKTA, JAMF any MDM solution like airwatch,mobile iron, desktopcentral, also networking skill basic understanding ofactive directory is an added advantage Experience of supporting end users onMac and PC Knowledge of windows 10 and MacOS Experience of working onActive Directory Experience of supporting users on Okta Experience ofMicrosoft office 2+ years of IT related experience Ability to work bothindependently and as a team Technical Orientation -must, Fluent English -must"

IT Support Engineer with, Linux, windows and Mac troubleshooting, MicrosoftOffice, OKTA, JAMF any MDM solution like airwatch, mobile iron, desktopcentral,also networking skill basic understanding of active directory is an added advantage Linux Administration, Windows, iOS, Okta, Linux OS, Network Troubleshooting, Other ITSM Tools, Active Directory, MDM, Office 365,Slack. IT Support Engineer with, Linux, windows and Mac troubleshooting, Microsoft Office, OKTA, JAMF any MDM solution like airwatch, mobile iron, desktop central, also networking skill basic understanding of active directory is an added advantage Experience of supporting end users on Mac and PC Knowledge of windows 10 and MacOS Experience of working on Active Directory Experience of supporting users on Okta Experience of Microsoft office 2+ years of IT related experience Ability to work both independently and as a team Technical Orientation -must, Fluent English - must

This role will have broad experience in global deployment and management of desktop solutions in the Mac environments Managing the Mac devices through JAMF This role will have to interface with multiple stakeholders within IT and the business to ensure their requirements are captured and addressed The design and facilitation of user and IT testing program will be critical The candidate is expected to have broad experience of supporting the Mac environment, including hardware, software The candidate will be involved, to varying degrees, in implementing, supporting and maintaining every aspect of all the productivity services provided to Cadence employees on Macs Responsibilities: Will advise on the design and development of the Cadence support of Mac OS projects and initiatives. Provides expertise in defining and implementing best practices in support of managing a Mid/large-scale Mac environment. Develop / Manage MAC OS images and OS upgrade. Assist in roll-out of Mac OS upgrades. Provide Tier 3 support of Mac OS. Develop and manage Training strategy/plan for Apple global support for the Global Service Desk and deskside teams. Engages other support teams or vendor to determine technical configuration requirements when necessary. Define and engineer Mac Hardware/Software Standards. Develop Global image for Mac systems. Deploy and Manage Mac systems via the JAMF. Engages with end users as necessary to assist in advanced troubleshooting of complex issues. Provides support and administration of Mac workstations via JAMF management tools. Possesses excellent skills and experience in the area of Install Building / Package building using Industry Best Practices as well as Industry-known tools etc. Demonstrated ability to communicate clearly with management, IT staff, and peers. Ability to follow direction, but also the ability to think outside the box when needed. Ability to develop scripts to automate common activities such as removing machines from the domain, adding or removing applications post image, etc. Excellent knowledge and technical understanding of the Mac Operating System. Required to create documentation and deliver training to customers and peers. Basic Qualifications: Strong OS X knowledge System image creation and maintenance. Software and system testing. Experience with encryption and security tools including File Vault. Experience with integration of OSX with directory service/SSO. Certificate and profile management on Mac devices. Platform management & integration Knowledge of JAMF. Application and patch packaging and distribution. Scripting (AppleScript/Shell Scripting). OS imaging and Apple DEP. Support and Administration 5 - 12 years of relevant experience supporting Mac hardware and software in a medium to large organization. Experience with Remote Administration tools and remote (telephone) support. Experience helping to define, implement, and leverage process (change, incident, problem, etc.) management functions during Mac platform rollout. Basic network experience in an enterprise environment. Experience with productivity tools running on Mac s including O365, and other Enterprise applications. Experience training end users and fellow tech support resources. Experience creating project updates within PowerPoint and user and technical documentation. Provides expertise in defining and implementing best practices in support of managing a mid/large-scale Mac systems. Preferred Qualifications: B.E / B. Tech (Computers, IT). Applicable Apple certifications a plus. OS X Server administration experience. Managing Mac devices through JAMF

Hi, Greetings from CES LTD: Website Link : https://www.cesltd.com SMART IT Solutions | Scalable, Secure, and Future-Ready | CES Ltd CES delivers SMART-driven solutions. Support enterprise growth, modernize IT infrastructure, automate workflows, reinforce cybersecurity, and transform business efficiency www.cesltd.com Headquarted AT : Chicago ( Illinois ) Certified AS : CMMI Level 5 Organisation Position : Senior Help Desk Engineer (MAC AND Windows) Role : Mac L2 Support Engineer Experience : 5+ Years Immediate Joiners Preferred Job Overview : We are looking for a skilled Mac L2 Support Engineer with strong expertise in macOS administration and JAMF to provide technical support, device management, and troubleshooting for enterprise environments. Key Responsibilities : - Provide L2 support for macOS devices and Windows in an enterprise setup. - Manage and administer JAMF Pro MDM for Mac device enrollment, policies, and security compliance. - Troubleshoot and resolve issues related to macOS, software installations, Wi-Fi, VPN, and network connectivity. - Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) on macOS. - Ensure endpoint security compliance by enforcing policies and managing security configurations. - Handle user access management, password resets, and MFA for enterprise users. - Work with IT ticketing systems to log, track, and resolve support requests efficiently. - Provide exceptional customer support with clear verbal and written communication. Required Skills & Experience : - 5+ years in IT support with 3+ years of macOS support. - 3+ years of experience in JAMF Pro (Device Enrollment, Patch Management, Policies). - Strong troubleshooting skills in macOS system administration and endpoint security. - Knowledge of networking concepts, Wi-Fi troubleshooting, and VPN support. - Experience with IT ticketing systems for tracking and resolution. - Excellent verbal & written communication skills (Mandatory) Regards, Kanchana CES LTD!

Hi, Desktop Support Engineer - India Concerned process is a Non-WAHA (WFO) process with no flexibility to operate either in hybrid or WFH model, now or in future. Concerned process operates in a 24x7 shift structure. Agents work in rotational shifts (rotational week offs) assigned to them keeping in mind business requirements. No personal preferences will be entertained. Profile Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities Mac Support Experience Required Provide technical assistance and troubleshooting for macOS systems, including support for hardware, software, and network connectivity issues. Install, configure, and manage Mac-based systems and applications (including iCloud, MDM solutions like Jamf, Apple Business Manager, etc.). Provide technical support to TP Global employees who work from home and on-site environments. Log customer interactions into the customer relationship database and follow escalation procedures to resolve issues. Track and follow cases to ensure they are closed in an efficient and timely manner. Maintain strong, professional relationships with all customers and demonstrate empathy at all times. Research the Knowledge Base to troubleshoot customer problems and address questions and concerns. Handle customer complaints according to procedures and log cases appropriately. Ensure all support calls and, when applicable, emails and chats are answered and resolved within the agreed SLAs. Provide feedback to superiors on emerging issues and proactively highlight areas for improvement. Adapt skills based on feedback and training. Adhere to Teleperformance Rules & Regulations on personal and performance data confidentiality & security. Adhere to Internal and External Standards as outlined by Steering Committees. Attend recurrent trainings published by the Client/Company on a regular basis. Knowledge & Qualifications High school diploma or equivalent. 1-3 years of experience in a technical support department, preferably with Mac support exposure. Strong understanding of macOS, Apple hardware, device enrollment, MDM platforms (e.g., Jamf), and Apple ecosystem troubleshooting. Proficient in using desktop computers, internet/web applications, and MS Office Suite. Proficient in English (C1 level) – excellent written and verbal communication. Strong logical thinking and troubleshooting ability. Ability to manage customer inquiries through all support channels (phone, mail, chat). Typing speed: 25 WPM, Accuracy: 85%. Strong knowledge of Windows, macOS, Chrome OS , Office applications, and Home VPN technologies. No disciplinary actions or written warnings in the past 9-12 months of employment (internal candidates).

R1 RCM India is proud to be recognized amongst Indias Top 50 Best Companies to Work For„¢ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. We are seeking an experienced and highly skilled Lead Packaging Engineer with deep expertise in application packaging, deployment, automation, and endpoint management. The ideal candidate must possess extensive hands-on experience with Intune, SCCM, Jamf Pro, Windows, MacOS, and automation scripting using PowerShell, AdminStudio, PSEditor, and other packaging tools. You will lead packaging initiatives, drive standardization, and support enterprise-wide deployment strategies. Key Responsibilities Application Packaging & Deployment: Lead end-to-end application packaging (MSI, App-V, IntuneWin, PKG formats) for Windows & MacOS. Manage application lifecycle including packaging, testing, deployment, and updates. Utilize AdminStudio, InstallShield, Orca, and PSEditor for packaging and troubleshooting. Expertise with Intune and Jamf Pro for modern device management. Deliver advanced Intune support (Windows and macOS), focusing on device compliance, application deployment, provisioning, and troubleshooting Support macOS devices via Jamf and Intune , ensuring alignment with organizational security standards Endpoint Management: Manage deployment processes using SCCM for Windows environments. Leverage Intune and JAMF Pro for cloud-based deployment and policy management. Lead migration from SCCM to Intune and JAMF aligned with cloud strategies. Automation & Scripting: Develop automation scripts using PowerShell for packaging and deployment. Maintain code repositories and documentation. Use PowerShell (expert level) along with Bash and Python for cross-platform automation and data collection Identify and resolve gaps in user onboarding/offboarding by building and maintaining automation and integrations Build and maintain internal knowledge base and operational documentation Collaboration & Leadership: Lead the packaging team and mentor junior engineers. Coordinate with security and global IT teams. Maintain technical documentation and SOPs. Required Skills & Experience Technical Expertise: 8-12 years of experience in application packaging and deployment. Strong knowledge of Intune, SCCM, and Jamf Pro. Expert-level experience with Windows and MacOS platforms. Advanced PowerShell scripting skills. Hands-on with AdminStudio, InstallShield, PSEditor, and Orca. Soft Skills: Strong analytical and troubleshooting abilities. Excellent communication and leadership skills. Proactive in learning and adopting new technologies. Preferred Qualifications Microsoft certifications (MD-102, SC-300). JAMF 200/300 certifications. Knowledge of Azure AD, Group Policies, and Zero Trust. Exposure to DevOps and CI/CD pipelines. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook Location - Chennai,Hyderabad,Bengaluru,Gurugram,Noida

Responsibilities: * Design, develop & maintain Mac packaging solutions using App-V, Jamf & Intune. * Collaborate with cross-functional teams on application repackaging projects.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Key Responsibilities: Design, implement, and manage endpoint management and security tools. Ensure effective deployment, monitoring, and maintenance of endpoint protection software (e.g., anti-virus, anti-malware, encryption, etc.). Automate the deployment and configuration of endpoint security tools across the organization. Develop and maintain endpoint management processes for patching, updates, and configuration changes. Work with IT and security teams to ensure compliance with security policies, industry regulations, and best practices. Analyze endpoint security events and alerts, and provide recommendations for remediation. Troubleshoot and resolve endpoint security and performance issues. Maintain inventory and tracking of all endpoints in the environment. Assist in the development and enforcement of endpoint security policies and procedures. Collaborate with cross-functional teams (e.g., network, IT, security, operations) to ensure the seamless integration of endpoint tools. Stay up to date with the latest trends and best practices in endpoint security and management. Conduct regular assessments of endpoint health, configuration, and security posture. Create and maintain documentation related to endpoint tools, processes, and configurations. Provide support for endpoint-related incidents and requests from end-users and other IT teams. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Minimun 5+ Years of experience in anakage tool. Proven experience as an Endpoint Tool Engineer, Systems Engineer, or in a similar role with a focus on endpoint security and management, mainly Anakage Automation Tool Strong experience with endpoint security tools such as Symantec, McAfee, CrowdStrike, Carbon Black, or similar. Familiarity with endpoint management systems such as Microsoft Endpoint Configuration Manager (SCCM), Intune, Jamf, or other similar tools. Experience with patch management, system imaging, and software deployment. Knowledge of endpoint security policies and industry regulations (e.g., GDPR, HIPAA). Experience working with Windows, macOS, and mobile operating systems (Android, iOS). Experience with scripting and automation (e.g., PowerShell, Bash, Python). Strong understanding of network security and endpoint threat prevention strategies. Familiarity with Active Directory and Group Policy for endpoint configuration management. Experience with monitoring and reporting tools to track endpoint performance and security status Preferred Technical and Professional Experience Certifications such as CompTIA Security+, CISSP, CEH, or other relevant security certifications. Experience with endpoint detection and response (EDR) tools. Knowledge of cloud-based endpoint management solutions. Familiarity with endpoint backup and recovery strategies. Experience with SIEM systems (e.g., Splunk, ArcSight) for security monitoring. Excellent problem-solving skills and the ability to troubleshoot complex endpoint issues. Strong attention to detail, ensuring that endpoint security and configurations are consistently monitored and optimized. Ability to work effectively in a team environment and collaborate with other departments. Strong written and verbal communication skills for documenting processes and interacting with other teams. Ability to prioritize tasks effectively and manage multiple projects simultaneously. Proactive and self-motivated approach to learning and applying new technologies Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

VIP Support Lead - We are looking for a proven, skilled, End User Support Engineer who possesses strong Technical and interpersonal skills to help us deliver on shared goals. Individual will focus on providing all aspects of technical support including desktop, mobile, good understanding overall Microsoft 365 suite technologies and VIP customer requirements , their executive assistants, and our Senior Leadership team. Individual should be able to work efficiently with teammates to deliver on their goals leveraging modern tools, technologies, and processes through simplification and automation while always providing superior service to our senior executives. Strong knowledge on Software/Application troubleshooting (Zscaler, MFA, MS Office, MS Teams, Network, Internet/Intranet, RDC, Cloud PC/Citrix, SAP ) Strong knowledge on Mobile device management and Device enrollment program. Strong knowledge on JAMF. Strong knowledge on SCCM and Intune enrolment. Identify, log, and resolve technical problems with network issues. Strong knowledge in Active Directory and SSO issues. Provide support for conference rooms and all-hands meetings or Events. Provide high quality, responsive technical expertise to all supported executives and their assistants. Resolve any escalations and ensure that executives are kept informed of the problem resolution status at all times. Build rapport with our customer base by eliciting any areas of concern they may have and implementing resolutions where appropriate. Share knowledge and provide mentoring to team members. Lead by example and strive to raise the skill level bar for the entire team. Safeguard the technology environment by being proactive, preventing known problems, guarding against unknown threats, and responding to them with urgency. Assist with creation of operational readiness documentation. Ensure adherence to audit controls in a highly regulated environment with an eye towards risk excellence. Stay current with technology trends and participate in guiding the future direction of new solutions. Be equally comfortable presenting technical concepts to executives and troubleshooting technical issues alongside senior level engineers. Execute strategic initiatives with minimal guidance or oversight

Role & responsibilities : Provide advanced desktop support for end-users including troubleshooting hardware, software, and network issues. MAC Support (Configuration, troubleshooting, JAMF ,iTunes) skills are mandatory. Install, configure, and maintain desktop systems, applications, and peripheral equipment. Manage and resolve escalated tickets from Level 1 & L2 support. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training to junior support staff. Inventory management. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-4 years of experience in a desktop support role. Proven experience with Windows and Mac operating systems. Solid understanding of network protocols and configurations. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Skills MAC and Windows Support Active Directory Office 365 Networking Troubleshooting Ticketing systems SCCM Customer service This is a contractual role for 1 year. If open for contractual job then only please apply.

About the jobAs our Service Support Engineer, you will be at the forefront of delivering top-tier customer service and technical expertise You are not just an engineer; you are ensuring our clients' technology experience is nothing short of exceptional :Responsibilities include, but not limited to:Accept incoming client troubleshooting calls and make outbound calls in response to email requests Engaging in voice and email communication with clientsTroubleshoot client side issues via screen share tools as neededTroubleshoot server and cloud applications as neededLaptop/Desktop preparation and setup, utilizing knowledge of Windows and its configuration and knowledge of network environment and inter-connectivity with servers and printersClient account administration in Office 365 and Active DirectoryTracking scheduled work, engaging in communication around that scheduling, and updating the schedule and client as changes occurAssess the need for documentation updates and inform management of any necessary changesQualification and Technical experience Required:At least 6 years of professional work experience in the IT industryKnowledge of Apple devices and MacOS is mustExperience with Apple MDM such as JAMF is added advantageExpertise of Intune and Microsoft Modern WorkplaceExpertise in Windows configurations and servicesExpertise of DNS (internal and external)Expertise of networking, both physical and virtualIntermediate knowledge of cloud solutions (AWS, Azure, or OCI)Working knowledge of virtualization, clustering, and high availabilityWorking knowledge of Active Directory (Both on-premises and Azure AD)Working knowledge of M365 licensing, configuration, best practices, and feature set

Designed and led EUC solutions with Intune and Windows 10/11, implemented MDM/MAM strategies, managed security policies, optimized GPOs/scripts, aligned with security standards, drove OS lifecycle, evaluated tech, and supported EUC engineering.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Master Data Management (MDM), Microsoft Intune, Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems for your immediate team and across multiple teams. Roles & Responsibilities: Manage and monitor the JAMF Pro server and its components, such as smart groups, policies, profiles, scripts, and reports. Deploy, configure, and update MAC devices, applications, and settings using JAMF Pro. Troubleshoot and resolve MAC and JAMF related issues, such as enrolment, authentication, connectivity, performance, and security. Provide technical support and training to end users and other IT staff on MAC and JAMF related topics. Document and maintain the MAC and JAMF policies, procedures, and best practices. Collaborate with other IT teams and vendors to ensure the compatibility and integration of MAC and JAMF solutions with other systems and platforms. Research and evaluate new MAC and JAMF technologies and trends to improve the MAC and JAMF environment and user experience. At least 5 years of experience in MAC and JAMF administration and support. Strong knowledge of MAC OS, JAMF Pro, and related technologies, such as Azure Active Directory, SSO, conditional access, Device Compliance, Octory and encryption. Proficient in scripting languages, such as Bash, Python, or AppleScript. Knowledge on other MDM's such as Intune or Workspace One and others are preferred. Build automated solutions and initiative to improve end user experience. Excellent troubleshooting and problem-solving skills. Good communication and interpersonal skills. Ability to work independently and as part of a team. Certification in JAMF 200 or higher is preferred. Professional & Technical Skills: Must To Have Skills:Proficiency in Master Data Management (MDM), Microsoft Intune, Microsoft Endpoint Configuration Manager Good To Have Skills:Experience with data analysis and visualization tools Strong understanding of statistical analysis and machine learning algorithms Experience with data visualization tools such as Tableau or Power BI Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity Additional Information: The candidate should have a minimum of 5 years of experience in JAMF This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education