59 Jamf Jobs - Page 2

Project Role : Workplace Mgmt & Solutions Practitioner Project Role Description : Provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As a Workplace Mgmt & Solutions Practitioner, you will provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage and maintain Apple macOS systems efficiently. Troubleshoot and resolve technical issues related to Apple macOS devices. Implement security measures to protect Apple macOS systems. Collaborate with team members to enhance workplace service delivery. Stay updated with the latest Apple macOS management trends and technologies. Professional & Technical Skills: Must To Have Skills: Proficiency in Apple macOS Management. Strong understanding of Apple device management. Experience in deploying and managing Apple devices in an enterprise environment. Knowledge of Apple device security best practices. Familiarity with Apple device enrollment and configuration. Good To Have Skills: Experience with JAMF Pro. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. This position is based at our Hyderabad office. A any graduate degree is required. Qualification any graduate

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Microsoft Intune, Workplace Technology Solutions, Apple macOS Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an Associate Manager with expertise in Microsoft Intune administration and incident management to lead endpoint management operations and ensure seamless service delivery. The ideal candidate will have a strong technical background in Intune, MDM solutions, and ITIL-based incident resolution, with experience in managing escalations, coordinating with cross-functional teams, and driving service improvements. Roles & Responsibilities: Intune Administration & Endpoint Management:-Oversee Microsoft Intune for managing Windows, macOS, iOS, and Android devices.-Ensure compliance and security policies are properly implemented via Intune & Azure AD.-Manage Autopilot provisioning, compliance policies, conditional access, and app protection policies.-Troubleshoot and resolve Intune-related issues, including device enrollment, compliance failures, and software deployments.-Work with JAMF and other MDM tools for macOS management where applicable.-Collaborate with security teams to enforce zero-trust security policies.-Optimize Group Policy Objects (GPOs) and Endpoint Configuration Manager (SCCM/Co-management).-Incident Management & Escalations:-Act as the Incident Manager, ensuring ITIL best practices for L1, L2, and L3 support teams.-Own P1/P2 incidents, drive RCA (Root Cause Analysis), and implement corrective actions.-Ensure SLA adherence and minimize downtime through proactive monitoring & automation.-Coordinate with vendors (Microsoft, JAMF, OEMs) for issue resolution.-Conduct incident post-mortems, document lessons learned, and drive service improvements.-Provide regular reports & dashboards on incident trends, recurring issues, and resolution times.-Service Delivery & Process Improvements:-Define and implement SOPs, playbooks, and best practices for endpoint management.-Lead problem management by identifying trends and implementing permanent fixes.-Work closely with the Service Delivery Manager to improve operational efficiency.-Conduct training sessions for the L1/L2 support teams to enhance troubleshooting skills.-Implement automation & scripting (PowerShell, Intune Graph API) to improve response times.-Stakeholder & Client Management:-Act as the primary technical SME for endpoint management and incident handling.-Interface with clients, business users, and internal teams to manage expectations.-Provide weekly/monthly service reviews and continuous improvement plans.-Ensure compliance with client security policies, GDPR, and data protection laws. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, Workplace Technology Solutions, Apple macOS Management-9+ years of IT experience with a focus on Intune administration & endpoint management.-Strong expertise in Microsoft Intune, Azure AD, Autopilot, SCCM, and Co-management.-Deep knowledge of ITIL processes, incident, and problem management.-Experience handling major incidents (P1/P2), RCA, and service restoration.-Proficiency in PowerShell scripting, Intune Graph API, and automation.-Experience in working with JAMF for macOS management is a plus.-Excellent communication, stakeholder management, and leadership skills.-Microsoft certifications such as MD-102, MS-101, ITIL V4 are preferred. Additional Information: The candidate should have a minimum of 9+ years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Intune Good to have skills : Workplace Technology Solutions, Apple macOS Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations. The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues. This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability. Roles & Responsibilities: Intune Administration & Endpoint Management:-Manage and maintain Microsoft Intune for Windows, macOS, iOS, and Android devices.-Handle device enrollment, compliance policies, app protection, and configuration profiles.-Troubleshoot and resolve Intune-related issues such as enrollment failures, compliance errors, and software deployment failures.-Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies.-Support Autopilot provisioning and policy enforcement for end-user devices.-Ensure endpoint security and compliance as per enterprise security policies. Incident Management & Troubleshooting:-Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2).-Work closely with Service Desk, SME teams, and vendors (Microsoft, JAMF) for troubleshooting.-Perform root cause analysis (RCA) and contribute to permanent fixes.-Maintain incident logs, documentation, and knowledge base for recurring issues.-Ensure adherence to SLAs for issue resolution and incident response.-Service Improvement & Automation:-Identify trends in incidents and recurring problems to improve service stability.-Automate manual tasks using PowerShell, Intune Graph API, and automation tools.-Assist in developing SOPs, technical playbooks, and troubleshooting guides.-Provide input to process improvements and optimization initiatives.-Stakeholder & Communication Management:-Collaborate with IT teams, end-users, and business stakeholders to address IT concerns.-Participate in technical discussions, problem-solving sessions, and weekly service reviews.-Maintain transparency in incident handling and provide timely updates to leadership. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management. Good To Have Skills: Experience with Workplace Technology Solutions. Strong understanding of endpoint management and security. Knowledge of Jamf for Apple macOS Management-Proficiency in PowerShell scripting and automation for troubleshooting Experience in troubleshooting hardware and software issues. Ability to communicate technical information effectively and stakeholder management skills. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Bengaluru office. A 15 years full-time education is required.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Roles and Responsibilities - Mac Device Management:Manage, configure, and support macOS devices using Jamf Pro and/or Intune.Automate macOS enrollment via Apple Business Manager (ABM) and Automated Device Enrollment (ADE/DEP).Ensure compliance with company security policies through configuration profiles, policies, and scripts.Deploy and manage software updates, patches, and security settings for macOS.Troubleshoot macOS-related issues and provide Tier 2/3 support.Good Skills in Package the Application using JAMF ComposerJamf Pro Administration:Maintain and optimize Jamf Pro configurations, including policies, scripts, configuration profiles, and smart/static groups.Implement Zero Touch Deployment using Jamf and ABM.Manage Jamf Connect, Self Service, and Conditional Access policies.Integrate Jamf with security tools, identity management solutions (Okta, Entra ID, etc.), and networking tools (Cisco ISE, NAC, etc.).Manage and Integrate JAMF ADCS for Certificate Deployment for Wifi and VPN AuthenticationManage and Integrate JIM with AD to sync User objects into Jamf cloudManage and Configuration the Enrollment CustomizationManage the Mac OS Minor and Major updatesMicrosoft Intune for Mac ManagementConfigure and manage macOS devices within Microsoft Intune.Enforce security baselines, compliance policies, and app protection policies.Support integration with Microsoft Defender for Endpoint (MDE) and other security tools.Manage the Mac OS Minor and Major updates Professional & Technical Skills: Good experience in managing macOS devices in an enterprise environment.Strong expertise in Jamf Pro (Jamf 200+ preferred).Experience with Apple Business Manager (ABM), VPP, and ADE/DEP.Familiarity with Intune macOS management (preferred but not mandatory).Scripting experience in Bash, Python, or PowerShell for automation.Knowledge of macOS security frameworks (FileVault, Gatekeeper, etc.).Understanding of networking concepts (VPN, Wi-Fi, Certificates, SCEP, NAC, etc.).Experience integrating macOS devices with Microsoft Entra ID (Azure AD) and Conditional Access policies. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education

Job Job Title DX_SOTI, Airwatch, JAMF_Q1FY26 Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Preferred Skills: Technology->Mobile Device Management->MobiControl SOTI Technology->EUC-MDM->Airwatch Educational Requirements Bachelor of Engineering Service Line Digital Experience* Location of posting is subject to business requirements CLICK TO PROCEED

Job Summary: We are seeking a skilled and customer-focused Mac Support Engineer to join our IT team. In this role, you will be responsible for supporting and maintaining macOS systems, resolving technical issues, and ensuring smooth day-to-day operations for end users working on Apple hardware. The ideal candidate has a strong technical background in Mac environments, excellent troubleshooting skills, and a passion for helping people with technology. Client : Emcure Pharmaceuticals / Cognizant Location: Pune - Hijenwadi Work Mode: 5-6 Days Shift: Rotation Shift - Includes Night Shit Notice: Start Date - 15 May - 20 May. Male Candidate Only Key Responsibilities: Provide technical support for macOS devices, including MacBooks, iMacs, and related peripherals. Diagnose and resolve hardware, software, and networking issues related to Apple systems. Install, configure, and maintain macOS systems and related applications. Manage and deploy devices using MDM solutions such as Jamf, Kandji, or Mosyle. Support end-user productivity tools like Microsoft Office 365, Google Workspace, Adobe Creative Cloud, and collaboration tools like Slack and Zoom. Maintain inventory of Apple hardware and software licenses. Create and maintain technical documentation and user guides. Assist with user onboarding/offboarding and account provisioning. Work collaboratively with other IT team members and escalate issues when needed. Ensure systems are compliant with security and company policies.

Hi, Wishes from GSN!!! Pleasure connecting with you!!! We been into Corporate Search Services for Identifying & Bringing in Stellar Talented Professionals for our reputed IT / Non-IT clients in India. We have been successfully providing results to various potential needs of our clients for the last 20 years. At present, GSN is hiring Application Packaging - Mac Packaging for one of our leading MNC client. PFB the details for your better understanding: 1. WORK LOCATION: Hyderabad 2. EXP : 4 Yrs -10Yrs 4. CTC Range: Rs. 15 LPA to Rs. 25 LPA 3. Work Type : WFO ****** Looking for SHORT JOINERS ****** Mandatory: Experience in Application (Virtualized and MSI) Good understanding on App-V environment Good Knowledge on Citrix Environment Exposure & experience in Packaging and troubleshooting applications across all the platforms ( Win 7/10/Server & VDIs) Excellent process knowledge and lifecycle Management of the packaging & deployment Participate in testing and successful deployment of software to all applicable supported platforms. Good knowledge on Wintel (DFS, Storage, Networking, AD). Knowledge on SQL, WQL, WMI, PowerShell & VB Scripting Create and maintain documentation for deployment/packaging, administrative procedures, architecture, known errors, workarounds, and application specific information. Experience in Incident, Problem and Change Management process. Thanks & Regards Shobana GSN CONSULTING Email : shobana@gsnhr.net Web : www.gsnhr.net Google review : https://g.co/kgs/UAsF9W

Job ID/Reference Code INFSYS-NAUKRI-211241 Work Experience 3-5 DX_SOTI, Airwatch, JAMF_Q1FY26 Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Preferred Skills: Technology->Mobile Device Management->MobiControl SOTI Technology->EUC-MDM->Airwatch Educational Requirements Bachelor of Engineering Service Line Digital Experience* Location of posting is subject to business requirements CLICK TO PROCEED

We are seeking a skilled UCC - Mobility Engineer to design, implement, and support enterprise Mobile Device Management (MDM) solutions across Apple and Android ecosystems. The ideal candidate will have expertise in Microsoft Intune, MobileIron, JAMF, and iOS/macOS device management. This role is crucial in securing, optimizing, and troubleshooting enterprise mobility platforms to ensure seamless and secure mobile operations. Key Responsibilities Enterprise Mobility & Device Management Manage and maintain enterprise MDM/UEM platforms including Microsoft Intune, MobileIron, and JAMF Pro . Oversee Apple device management , including iPhones, iPads, and macOS devices , leveraging Apple Business Manager (ABM), Device Enrollment Program (DEP), and Volume Purchase Program (VPP) . Administer Android Enterprise for corporate and BYOD mobile device management . Configure and manage mobile device compliance policies , including encryption, application control, and remote wipe capabilities . Deploy and manage enterprise mobile applications via Microsoft Intune App Protection, JAMF, and MobileIron App Distribution . Perform software updates, patching, and firmware management for mobile devices. Security & Compliance Implement and enforce security policies such as Conditional Access, Multi-Factor Authentication (MFA), and Data Loss Prevention (DLP) for mobile devices. Ensure mobile identity and access management through Azure AD, Entra ID, and Single Sign-On (SSO) solutions . Manage certificate-based authentication (CBA) and VPN configurations for secure mobile access. Monitor and optimize the performance of MDM environments, ensuring compliance with corporate and industry standards (e.g., GDPR, HIPAA). Stay up to date with industry trends and security threats to proactively improve mobility solutions. Troubleshooting & Support Troubleshoot and resolve mobility-related incidents , collaborating with Service Desk and IT support teams . Provide technical guidance and training to IT teams and end users on best practices for mobile security and device usage. Participate in on-call rotations and provide after-hours support when necessary. Documentation & Process Improvement Develop and maintain Standard Operating Procedures (SOPs), documentation, and knowledge base articles related to mobility solutions. Maintain detailed network diagrams and configuration guides for mobility infrastructure. Drive automation and process improvements to enhance service reliability and efficiency. Qualifications & Experience Required 7+ years of experience in enterprise mobility engineering, endpoint management, or IT infrastructure support . Strong hands-on experience with Microsoft Intune, MobileIron, and JAMF for mobile device management . Experience managing Apple devices (iPhones, iPads, macOS) using Apple Business Manager (ABM), DEP, and VPP . Expertise in Android Enterprise deployment and configuration . In-depth knowledge of mobile security frameworks , including Conditional Access, Zero Trust, and Endpoint Protection . Experience with Azure AD, Entra ID , and enterprise identity and access management solutions . Strong understanding of VPN, SCEP certificate management, and network security for mobile devices. Troubleshooting expertise for iOS, macOS, Android, and Windows 10/11 endpoint management . Strong knowledge of enterprise app deployment and lifecycle management for mobile applications. Ability to work in a fast-paced, global enterprise environment , collaborating with cross-functional teams. Excellent communication and documentation skills to develop SOPs and user guides . Flexibility to support after-hours work, weekend activities, and on-call rotation when required. Preferred Certifications (Optional but Beneficial) Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) Microsoft Certified: Azure Fundamentals CompTIA Security+ VMware Certified Professional - Digital Workspace (VCP-DW) Certified Mobile Device Security Professional (CMDSP) Apple Certified Support Professional (ACSP) JAMF Certified Tech (JCT) JAMF Certified Administrator (JCA) JAMF 300 or JAMF Certified Expert (JCE) ITIL Certification (Preferred) Required Skills Microsoft Exchange,Voice Networking,Mobile Device Management

Designation : Mac Packaging + JAMF Experience : 4+ Years Work Location : Hyderabad Notice Period: Immediate Joiners/ Serving Notice Period Job Description : Mac Packaging + JAMF

We are seeking a highly skilled and experienced specialists with in-depth knowledge of Microsoft Intune and System Center Configuration Manager (SCCM) and other Mobile Device Management (MDM) solutions. The preferred candidate will be responsible for designing, implementing, and overseeing the management of enterprise-level solutions that leverage Intune and SCCM to ensure efficient and secure device management across the organization. Key Responsibilities Design and architect comprehensive solutions using Microsoft Intune and SCCM to meet the clients device management needs. Knowledge and understanding of other Multiple Device Management Solutions (MDM) solutions like Workspace one, Jamf and Manage Engine Lead the implementation and configuration of Intune and/or SCCM, ensuring integration with existing systems and infrastructure for clients and partners in remote environments. Develop and maintain policies, procedures, and documentation for Intune and SCCM deployments. Provide technical leadership and guidance to resources both internal and external, ensuring best practices are followed in the management of devices, configurations and applications. Troubleshooting Intune and SCCM environments with an expert understanding of the technologies and how they impact environments. Stay up to date with the latest developments and trends in Intune, SCCM, and related technologies, and recommend improvements to existing solutions. Conduct training sessions and workshops for internal and external resources on Intune and SCCM functionalities and best practices. Hands-on experience with windows upgrade process having focus on 10 to 11 upgrade paths The ability to clearly communicate personal experience and support information with technical and non-technical persons and the charisma to engage and educate users on all levels. Skills Required Extensive experience implementing and troubleshooting Device management Platforms. Proven experience as an Architect or similar role with a focus on Microsoft Intune and SCCM. 10 years plus for SCCM and 5 year plus for Intune. In-depth knowledge of Intune and SCCM, including large scale deployment, configuration, imaging and management. Strong understanding of enterprise device management, security and compliance. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to work effectively with diverse teams. Operational knowledge of Workspace one, Manage engine, Jamf, Tanium or other platforms preferred. Understanding of Microsoft Azure/Entra in the security space (Defender, Conditional Access, Identity Governance) Preferred Skills Experience with other Microsoft technologies such as Azure Active Directory/Entra and Patch management. Familiarity with scripting languages. Application packaging MD-102 (Endpoint Administrator Associate) 70-703 (Administering Microsoft System Center Configuration Manager and Cloud Services Integration) Knowledge of virtual desktop infrastructure and products like Citrix, AVD, Horizon, AWS and W365 a plus.

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Intune Good to have skills : Workplace Technology Solutions, Apple macOS Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations. The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues. This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability. Roles & Responsibilities: Intune Administration & Endpoint Management:-Manage and maintain Microsoft Intune for Windows, macOS, iOS, and Android devices.-Handle device enrollment, compliance policies, app protection, and configuration profiles.-Troubleshoot and resolve Intune-related issues such as enrollment failures, compliance errors, and software deployment failures.-Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies.-Support Autopilot provisioning and policy enforcement for end-user devices.-Ensure endpoint security and compliance as per enterprise security policies. Incident Management & Troubleshooting:-Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2).-Work closely with Service Desk, SME teams, and vendors (Microsoft, JAMF) for troubleshooting.-Perform root cause analysis (RCA) and contribute to permanent fixes.-Maintain incident logs, documentation, and knowledge base for recurring issues.-Ensure adherence to SLAs for issue resolution and incident response.-Service Improvement & Automation:-Identify trends in incidents and recurring problems to improve service stability.-Automate manual tasks using PowerShell, Intune Graph API, and automation tools.-Assist in developing SOPs, technical playbooks, and troubleshooting guides.-Provide input to process improvements and optimization initiatives.-Stakeholder & Communication Management:-Collaborate with IT teams, end-users, and business stakeholders to address IT concerns.-Participate in technical discussions, problem-solving sessions, and weekly service reviews.-Maintain transparency in incident handling and provide timely updates to leadership. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management. Good To Have Skills: Experience with Workplace Technology Solutions. Strong understanding of endpoint management and security. Knowledge of Jamf for Apple macOS Management-Proficiency in PowerShell scripting and automation for troubleshooting Experience in troubleshooting hardware and software issues. Ability to communicate technical information effectively and stakeholder management skills. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Bengaluru office. A 15 years full-time education is required.

Lead Architect, Endpoint Engineering Pune, Maharashtra, India https://www.guidepoint.com/job/?gh_jid=7905689002 Overview: Guidepoint's Engineering team thrives on delivering innovative technology solutions that accelerate revenue growth, reduce costs, and increase efficiency and productivity. As Guidepoint achieves its mission of making individuals, businesses, and the world smarter through personalized knowledge-sharing solutions, the engineering team is taking on challenges to create new products and improve existing platforms to optimize the seamless delivery of our services. The Lead Endpoint Architect provides architectural work to engineer the Endpoint Infrastructure in a global environment and provides lead expertise to the enterprise systems team collaborating with Microsoft Azure, Networking, and Info Security. An enterprise expert in architecting Intune, SCCM/Configuration Manager, Mac and Windows management, Laptop Hardware, Azure AD, Office 365, and also Endpoint-Security in a hybrid environment model covering a global workforce. This is a hybrid position out of our Pune/Mumbai office. What Youll Do: Solid expertise in Intune and Windows OS operations in an enterprise environment. Mac management using JAMF, including MDM and MEM architectural knowledge. Experience with Zero Touch Provisioning for a hybrid workforce. Hands-on experience with Dell and Mac devices. Strong OS and hardware knowledge in a global setting, covering the full device lifecycle. Proficiency in Windows Hello and advanced authentication practices. Expertise in policies, scripting, PowerShell commands, and Windows Registry settings. Strong knowledge of Active Directory and Azure AD Join, including hybrid environments. Ability to test and evaluate new features, applications, and hardware. Software Asset Management & Administration, including licensing. Experience in patch management, application rollouts, and updates. Basic networking knowledge, including TCP/IP. Ability to define and implement IT standards and procedures. Office 365 and other Enterprise Applications Proficiency in Outlook, Microsoft Teams, and other Office 365 applications. Experience with software development applications and tools. Knowledge of virtualization technologies and containerization tools such as Docker. Familiarity with Firefox and other web browsers. Ability to manage inventory software applications and certify them for use. Endpoint Security Manage endpoint security, including Multi-Factor Authentication (MFA) protections and other security measures. Implement and oversee encryption protocols and local data security policies. Possess knowledge of Data Loss Prevention (DLP) measures and capabilities. Troubleshooting & Issue Resolution Investigate and resolve a range of software and desktop issues, from basic to complex. Conduct root cause analysis to identify and solve problems effectively. Demonstrate knowledge of operating system (OS) recovery and remote troubleshooting techniques. Collaborate with System Administrators, the Network team, and vendors to diagnose and resolve technical issues. What You Have: 12+ years of hands-on experience managing endpoints in an enterprise environment. Managerial or Team Lead experience. Sharp technical and troubleshooting skills, documentation, and presentation skills. What We Offer: Competitive compensation Employee medical coverage Central office location Entrepreneurial environment, autonomy, and fast decisions Casual work environment About Guidepoint: Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.5 million experts and Guidepoints 1,300 employees worldwide, we inform leading organizations research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

We are hiring a Pre-Sales Specialist f or a full-time based role in Bangalore. As a Pre-Sales Specialist, you will play a pivotal role in engaging with customers, understanding their requirements, and offering tailored Apple solutions. You will also manage sales processes, provide exceptional customer service, and conduct training sessions on Apple products and services. Job Description Key Responsibilities: Handling Apple Products Presales & Solutions: Manage presales activities related to Apple products, DEP, ABM, and MDM solutions (JAMF, ScaleFusion). Technical Support and Training: Provide technical support and training to customers and the sales team, organizing OEM web sessions and technical workshops. Presentations & Demos: Conduct product demonstrations and presentations for potential customers to generate leads. Client Needs Discovery & Solution Alignment: Perform discovery calls to understand client requirements and align solutions based on their use cases. Demonstrate in-depth knowledge of products and services to communicate benefits effectively. Post-Sales Support & Problem Resolution: Address and resolve customer issues, concerns, or complaints promptly. Cross-Selling & Upselling: Identify opportunities to offer additional products or services to existing customers. Travel & Client Visits: Travel to meet clients locally and regionally to support business development. Market Expansion: Contribute to growing the company's customer base and market presence. Pre-Sales Review Criteria: Evaluate performance based on Apple and MDM (JAMF & ScaleFusion) solutions and customer value-add sessions. MDM Solutions & Cybersecurity Offerings: Drive MDM targets for JAMF and ScaleFusion in FY Jan-Dec 2025. Coordinate meetings with JAMF and ScaleFusion teams for identified accounts. Obtain Apple certification, JAMF-100, and JAMF-200 certifications. Introduce cybersecurity offerings to strategic accounts. Apple Value-Add Sessions for Enterprise Customers: Conduct Apple training sessions for named accounts quarterly. Collaborate with Apple Pre-sales to refine sessions for enterprise customers. Provide L1 troubleshooting and health checks for customer visits. Qualifications: Excellent communication and interpersonal skills. Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

We are looking for a creative problem solver with a strong work ethic. We expect our technicians to provide intuitive tech support, know how to ask the right questions, and be empathetic to our end users. To succeed in this role, you must be self-driven and passionate about learning. We value a strong team dynamic, and we encourage both independent and collaborative working styles. If you re interested in a new challenge in our fast-paced corporate environment, we welcome you to apply!ResponsibilitiesIn this role, you will provide front-end and back-end support in our primarily Mac environment. This is a mainly office based role, which means you will work out of our Bangalore office a minimum of three days per week (Tue/Wed/Thurs). You will also provide remote support to New Relic employees globally. Day-to-day responsibilities will include the following: Respond to internal support inquiries in person, via Slack, email, or phone calls Configure and setup IT hardware, including laptops, printers, and peripherals Technology enablement service and training Provision, de-provision, user accounts & system access Provide event & meeting support via Zoom Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications Ensure accurate inventory of hardware assets Maintain a high level of service and support using a ticketing system Collaborate with external partners like Security and Facilities Participate in a global emergency on-call rotation Your Qualifications Several years of experience supporting Mac hardware Deep expertise with SaaS applications (eg. Google Workspace, Okta, Zoom, Slack) Network knowledge and troubleshooting Familiarity with JAMF Pro and CrashPlan Strong soft skills (eg. critical thinking, creative problem solving, leadership, etc.) Demonstrate empathy and a desire to provide a first-class end-user experience Exhibit passion and motivation for new technology and learning Demonstrate ability to work both independently and as a member of a team Desired Qualifications Apple Certified Macintosh Technician (ACMT) certification Apple Certified Support Professional (ACSP) certification Google Workspace certification Google IT Support Professional certification Comfortable using a command line Familiarity with a scripting or coding language (Python, Bash, Javascript, Java)

Experience- 3 or 4years to 7 years Skills- MAC,JAMF, Windows, Global Support, Good communication Should be ready to work in Rotational shift and shift starts at (6am, 9am, 4pm, 6.30pm, 9.30pm) Transport facility is available for below shifts 4pm only drop 6.30pm Pick-up and Drop Should be working from office for all 5days.

Minimum 10 years hands-on experience, with strong working knowledge of device management concepts, processes, operations, and administration University Degree or equivalent relevant working experience Minimum 3 years strong working knowledge of JAMF (Intune a bonus) Minimum 5 years working knowledge of MacOS Minimum 1 year working knowledge of reporting tools like PowerBI for data manipulation and presentation Working knowledge of DevOps and workflow automation Experience of managing MacOS updates and Mac app packaging Good organizational skills and time management. Able to work under own initiative with minimal supervision Analytical and problem-solving skills Strong communication and Team Working skills Relevant Industry Certifications would be an advantage including ITIL Foundation Proficiency in written and spoken English

SUMMARY: Join our team of resourceful, technical experts, who are ambassadors of our world-class support team, which strives for radical customer delight every day. The Service Desk Systems Specialist will need to be Skilled at providing end user support in a complex, 24 x 7 environment. Must be able to communicate effectively with technical and non-technical users. Broad familiarity with information technology, both hardware and software. This position will report to the Global Service Desk Manager and will involve daily interactions with other technical staff and end users. We are looking for someone who has a great positive attitude that is highly motivated to learn and grow within the organization. REPORTING TO/DEPARTMENT: Reports to the Global Service Desk Manager in the IT department. ESSENTIAL DUTIES AND RESPONSIBILITIES: Performing basic troubleshooting tasks and operating system support on Microsoft Windows OS and Mac OS X. Setting up new users' systems and environments, including hardware and software. Support A/V needs for company town halls and day-to-day meetings. Mobile device setup, installation and /or post installation support. Participate in projects related to Corporate desktop computing such as email, anti-virus software, archiving, backups. Maintains passwords, data integrity, and file security for the desktop environment. Document standards, best practices and policies and contribute to IT FAQ and Knowledge Base. Act as first point of contact for problems experienced by end users. Troubleshoot, diagnose, and solve issues that arise and escalate issues if necessary. Provide remote support for local and remote users. Evaluate and review upcoming technologies (software/hardware), including computers, mobile devices, peripherals for applicability to IT. Maintain detailed hardware and software inventory records. Maintain a world class customer-service oriented atmosphere for the service desk, which includes ensuring prompt response, effective communication, and delivery of solutions for reported issues. Execute compliance activities within IT Support such as the first and last day of work, software purchasing processes i.e. SOX, HIPAA, Internal Audit, Software license compliance, etc. Manage global asset management database, including maintaining appropriate inventory level of all hardware and software to ensure timely resolution. Manages escalation process to the IT Leadership. Weekly report documenting all project related activities in progress and time spent (forecasted and actual) along with the % complete and overall status of tasks and projects to the Reporting Manager Keep Reporting Manager appraised of all activities and related progress Help promote positive, growth mindset and collaborative, collegial working environment Perform other duties as assigned. REQUIRED QUALIFICATIONS : Preferred or Desired : Previous experience in a SOX and HIPAA controlled environment is preferred Microsoft or A+ Certification is a plus. A B.S degree in Computer Science or related technical discipline from an accredited college or university. Required : Requires 2 to 5 years experience in a desktop or service desk support role. Demonstrated knowledge of installing, configuring, and supporting the following: Mac OS, Jamf, Windows OS, Microsoft Active Directory, Microsoft Office 365, computer deployment, VPN, MFA, Intune, OKTA, SCCM basic knowledge, Zoom Product suite, and related application and system troubleshooting. Ability to follow written and verbal instructions, willingness to learn new procedures and tasks. Ability to relate and interact with both technical and non-technical users. Has strong analytical and problem-solving skills. Demonstrate individual effectiveness and organization skills: flexibility, communication, time-management and interpersonal skills, with high attention to detail, and experience handling multiple projects/tasks simultaneously while meeting deadlines. Ability to work flexible/extended hours, including evenings and/or weekends as required and as part of afterhours issue escalation. Possess excellent written and verbal communication skills. Proven strong customer service orientation and the ability to establish cooperative working relationships, to effectively address difficult interpersonal issues and to handle information confidentially. Ability to independently resolve routine problems with various software and hardware. Skilled in troubleshooting computer and network issues over the phone. Understanding of TCP/IP, VoIP and general networking. Experienced in implementing and supporting Windows and Mac clients and their technical eco-system in a global environment. Basic knowledge of computer hardware, including desktop, laptops, tablet and wireless devices, servers, printers, scanners, A/V equipment, and corporate phone systems. Basic knowledge of system management software such as enterprise backup and recovery, monitoring, eDiscovery, Microsoft productivity software, Anti-Virus, DNS, DHCP, etc.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Be the bridge between clients and solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues efficiently. Collaborate with cross-functional teams to enhance system performance. Document and maintain accurate records of client issues and resolutions. Stay updated with the latest technology trends and best practices. Professional & Technical Skills: Must To Have Skills: Proficiency in Apple macOS Management. Strong understanding of system and application troubleshooting. Experience in providing technical support to clients. Knowledge of system maintenance and performance optimization. Familiarity with ITIL framework for service management. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. This position is based at our Coimbatore office. A 15 years full-time education is required. Qualifications 15 years full time education

Description Team Collaboration & Knowledge Sharing •Work closely with team members to ensure seamless collaboration on projects and tasks. •Actively contribute to team growth by sharing expertise, documenting processes, and fostering a culture of continuous learning. •Mentor junior team members, fostering professional growth and ensuring adherence to best practices. Customer Engagement & Change Management •Engage with end users and stakeholders to understand their needs, resolve issues, and implement infrastructure changes with minimal disruption. •Participate in change management processes, ensuring compliance with policies and standards while effectively communicating updates to impacted parties. Infrastructure Management •Work with on-premises and cloud environments to maintain system integrity, availability, and performance. •Collaborate with cross-functional teams to align goals with business objectives. Vulnerability Management •Track, prioritize, and remediate endpoint vulnerabilities to maintain a secure Infrastructure. •Resolve escalated endpoint vulnerabilities and guide the team through troubleshooting complex problems. Automation & Scripting •Develop scripts and automation processes to streamline remediation and operational tasks. •Identify opportunities for infrastructure optimization and contribute to long-term operational strategy. Compliance •Adhere to company policies, procedures, and directives while maintaining flexibility to adapt to evolving business needs. Qualifications Undergraduate degree or equivalent experience. Required Qualifications •Bachelors degree in Computer Science, Information Technology, or a related field •5+ years of experience in vulnerability management. •Some advanced certifications preferred (e.g. Microsoft, Red Hat, Tanium, Jamf, etc.) •Experience with endpoint management tools (e.g., Tanium preferred). •Familiarity with using IT Service Management (ITSM) ticket platforms for task and change management (e.g. ServiceNow preferred). •Proven ability to work directly with end users to resolve vulnerabilities and technical issues. Preferred Qualifications •Advanced experience with scripting languages such as PowerShell, Python, or Bash. •Knowledge of infrastructure monitoring tools and practices. •Basic understanding of cloud platforms such as Azure and AWS. •Strong analytical and problem-solving skills. •Excellent communication skills, both verbal and written.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing exceptional communication skills to maintain world-class systems. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Utilize exceptional communication skills to maintain world-class systems and ensure their smooth functioning. Collaborate with cross-functional teams to provide quality support and resolve client issues in a timely manner. Stay updated with the latest advancements in Microsoft Windows Desktop Management and related technologies to provide effective support. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Knowledge of related technologies such as Active Directory, Group Policy, and SCCM. Strong understanding of client-server architecture and networking concepts. Experience in troubleshooting and resolving technical issues related to Microsoft Windows Desktop Management. Excellent communication and interpersonal skills to effectively interact with clients and cross-functional teams. Additional Information: The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering quality support. This position is based at our Bengaluru office. Summary :As an Application/Cloud Support professional with primary skill in Microsoft Windows Desktop Management,MAC, you will be responsible for providing technical support to end-users and ensuring smooth functioning of applications. Your typical day will involve troubleshooting technical issues, resolving incidents, and providing timely support to users. Good knowledge of Mac OS and support with Microsoft intune/Jamf, who can develop, maintain corporate macOS images and software packages to Mac laptop and desktop clients. The person also need to administer Microsoft Intune and create packages for applications to deploy on systems across the globe. Roles & Responsibilities:-Provide technical support to end-users for applications and systems, resolving incidents and service requests within defined SLAs. Troubleshoot technical issues related to Microsoft Windows Desktop Management, including installation, configuration, and maintenance. Collaborate with cross-functional teams to identify and resolve technical issues, ensuring timely resolution of incidents. Act as the primary point of contact for application support, leading the effort to design, build, and configure applications. Primarily ownership of the EUC ticket queue, providing L1.5,2nd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions. Expertise in using remote desktop tools such as TeamViewer, Remote Desktop Connection, AnyDesk, etc Professional & Technical Skills: Must To Have Skills:Strong knowledge of Microsoft Windows Desktop Management. Good To Have Skills:Experience with Workplace Technology Solutions.Strong knowledge of operating systems such as Windows, macOS, and tools like Microsoft Endpoint Configuration Manager/Intune, Jamf Experience in providing technical support to end-users for applications and systems. Experience in troubleshooting technical issues related to Microsoft Windows Desktop Management/MAC. Understanding and managing and configuring the Intune connector and NDES servers Configuration and Management of Various types of Profiles such Wi-Fi, SCEP Device restriction Profile in Intune for Mac devices and good knowledge using terminal commands and Bash scripts. Strong collaboration and communication skills. Ability to work in a fast-paced environment and manage multiple priorities. Additional Information: The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management. This position is based at our Bengaluru office. Qualifications Graduation

We are seeking an experienced Endpoint Management Engineer to join our dynamic team. In this role, you will have the opportunity to manage and support enterprise endpoints across a range of platforms, including Windows, macOS, iOS, and Android, with advanced tools such as Intune, Ivanti EPM, JAMF, and LRS print management. This is an exciting opportunity for a professional who thrives in a fast-paced, global environment and is passionate about ensuring security, compliance, and operational efficiency deploying and maintaining Windows Autopilot, mobile device BYOD management, and patch management solutions What will you do? Provide L2 support for macOS/iOS-related escalations, ensuring timely resolution of complex issues. Manage and support Windows devices enrolled via Autopilot for seamless provisioning. Develop and maintain Intune policies, compliance baselines, and security settings for Windows endpoints. Oversee the deployment, configuration, and management of macOS, iOS, iPadOS, and tvOS devices using Jamf Pro . Android BYOD devices via Intune MDM. Develop and maintain Jamf policies, configuration profiles, Smart Groups, Static Groups, and Patch Management strategies . Manage Self-Service portals, enrolment workflows, and automated device provisioning . Good Understanding of (Okta, Azure AD, LDAP) for authentication and device access control. Perform log analysis (Console, Jamf logs, system logs) to diagnose root causes of performance or security issues. Develop custom scripts (Bash, Python, AppleScript, or Jamf API) to automate workflows and enhance system performance. Excellent problem-solving skills, analytical mindset, and ability to work under minimal supervision . Automate device provisioning, application deployment, and updates via Intune & Windows Update for Business (WUfB) . Troubleshoot Intune, Autopilot enrolment failures, policy conflicts, and performance issues . Manage Ivanti Endpoint Manager (EPM) for patching Windows devices , ensuring compliance with security policies. Monitor patch success rates, troubleshoot failures, and generate compliance reports. Optimize EPM performance, integration with Intune, and policy enforcement strategies . Enforce app protection policies, remote wipe, and data loss prevention (DLP) for corporate apps. Administer LRS print management solutions for enterprise print control. Manage printers , ensuring proper driver deployment, security policies, and print queue management . Troubleshoot print failures, driver conflicts, and LRS system integrations . Implement device security policies, endpoint protection, and compliance baselines in Intune & Ivanti EPM . Monitor BitLocker encryption, Defender for Endpoint integration, and identity access management (IAM) . Develop and maintain custom scripts for device enrolment, policy application, and compliance enforcement . Diagnose and resolve Outlook performance issues, crashes, and email delivery failures . What will you bring to ESP? 3+ years of proven experience working with Intune, Autopilot, and Ivanti EPM for managing Windows and mobile endpoints. Demonstrated experience managing and supporting multi-platform environments, including macOS, Windows, iOS, and Android devices. Proven ability to interact with clients and communicate complex technical issues and solutions effectively. Microsoft Certified: Modern Desktop Administrator Associate (Exam MD-100 and MD-101) Ivanti Endpoint Manager (EPM) Certified Professional (Desirable) Expertise in Jamf Pro for managing Apple devices (macOS, iOS, iPadOS, tvOS)-(Desirable) We will offer: Salary: We offer a competitive range between 5 9 Lakh ctc that is based upon the depth and level of technical experience you bring to the L2 role. Benefits: Holiday Leave Medical Insurance Perkbox discounts

We are seeking a highly skilled and experienced specialists with in-depth knowledge of Microsoft Intune and System Center Configuration Manager (SCCM) and other Mobile Device Management (MDM) solutions. The preferred candidate will be responsible for designing, implementing, and overseeing the management of enterprise-level solutions that leverage Intune and SCCM to ensure efficient and secure device management across the organization. Key Responsibilities: Design and architect comprehensive solutions using Microsoft Intune and SCCM to meet the clients device management needs. Knowledge and understanding of other Multiple Device Management Solutions (MDM) solutions like Workspace one, Jamf and Manage Engine Lead the implementation and configuration of Intune and/or SCCM, ensuring integration with existing systems and infrastructure for clients and partners in remote environments. Develop and maintain policies, procedures, and documentation for Intune and SCCM deployments. Provide technical leadership and guidance to resources both internal and external, ensuring best practices are followed in the management of devices, configurations and applications. Troubleshooting Intune and SCCM environments with an expert understanding of the technologies and how they impact environments. Stay up to date with the latest developments and trends in Intune, SCCM, and related technologies, and recommend improvements to existing solutions. Conduct training sessions and workshops for internal and external resources on Intune and SCCM functionalities and best practices. Hands-on experience with windows upgrade process having focus on 10 to 11 upgrade paths The ability to clearly communicate personal experience and support information with technical and non-technical persons and the charisma to engage and educate users on all levels. Qualifications: Extensive experience implementing and troubleshooting Device management Platforms. Proven experience as an Architect or similar role with a focus on Microsoft Intune and SCCM. 10 years plus for SCCM and 5 year plus for Intune. In-depth knowledge of Intune and SCCM, including large scale deployment, configuration, imaging and management. Strong understanding of enterprise device management, security and compliance. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to work effectively with diverse teams. Operational knowledge of Workspace one, Manage engine, Jamf, Tanium or other platforms preferred. Understanding of Microsoft Azure/Entra in the security space (Defender, Conditional Access, Identity Governance) Preferred Skills: Experience with other Microsoft technologies such as Azure Active Directory/Entra and Patch management. Familiarity with scripting languages. Application packaging MD-102 (Endpoint Administrator Associate) 70-703 (Administering Microsoft System Center Configuration Manager and Cloud Services Integration) Knowledge of virtual desktop infrastructure and products like Citrix, AVD, Horizon, AWS and W365 a plus. Interested candidates can share their resumes at manpreet.kaur@ahead.com

Job Purpose This position is open with Bajaj finserv ltd. Duties and Responsibilities Implement standardized processes and innovative way to manage the IT end user asset management Ensure continuous availability of service in the following key areas:asset delivery in upcoming branches, timely delivery of asset allocation to new joiners as per policy IT Asset procurement, delivery and compliance framework Manage key vendor and team relationships to ensure consistent performance against established service level agreements. Monthly Reporting & Reviews with Service Provider Ensure clear-cut and timely communication to all stake holders. Strictly follow BFL defined policy and framework. Closely work with business, Admin, Internal IT team for faster resolution. Work closely with other IT managers to address ongoing operational needs Work with outsourced service delivery partner to ensure strict Project timelines. Excellent Communication and Leadership Skills Scheduled MIS reports to required stake holders on progress of rollout. Foresee the issues in EUSS operation and act to minimize the impact on timeline. Flexible to handle multiple task / projects at same time. Ensure and maintain IT operations transparency Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues Timely delivery of IT assets for new branch, new joiners, replacement assets Project management- IT assets for new branch roll-out Automate the manual task by adopting new age modern management tool like MDM, SCCM Service Now- CMDB, IMAC process compliance Daily Monitoring, tracking, and coordination of Help Desk activity Hardware and software compliance. Asset management Maintain deviation approvals. Meet the audit requirements. Escalation management Creates dashboards and reports and provides visibility on key aspects of operation. Attend the meeting with business, Admin team. Understand the requirement, challenged and act on it. Find the ways to improve the quality and reduce the timeline of operation. Required Qualifications and Experience Engineering graduate with more than 5 years s experience Knowledge of SCCM, EMS, JamF, Intune Service Now IT asset management is must BYOD process knowledge Strong Negotiation skill Excellent Communication and Leadership Skill. Knowledge budget will be added advantage. IT audit

Project Role : Software Configuration Engineer Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Must have skills : Microsoft Intune Good to have skills : Microsoft Windows Server Administration Minimum 3 year(s) of experience is required Educational Qualification : Any Graduate Summary :As a Software Configuration Engineer, you will be responsible for implementing the configuration management plan as directed by the Configuration Lead. Your typical day will involve assisting in the design of software configuration and customization to meet the business process design and application requirements using Microsoft Intune. Roles & Responsibilities: Assist in the design of software configuration and customization to meet the business process design and application requirements using Microsoft Intune. Implement the configuration management plan as directed by the Configuration Lead. Collaborate with cross-functional teams to ensure successful implementation of software configuration and customization. Provide technical support and troubleshooting for software configuration and customization issues. Professional & Technical Skills:Two Years experience in an Operations role supporting the incident management process.Working knowledge with Intune for Windows end point and Mobile devicesWorking experience in the windows platform, imaging/configuration of devicesHardware and software troubleshooting skillsWorking knowledge with JAMF Cloud and VMware Products/Services, not an expert Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of delivering impactful software configuration and customization solutions. This position is based at our Gurugram office. Qualifications Any Graduate