- Collaborate with developers on test planning/execution. - Ensure software quality via testing/analysis, and monitor quality metrics. - Fintech/neobanking experience preferred. - 3-month contract with potential for full-time conversion.
- Collaborate with developers on test planning/execution. - Ensure software quality via testing/analysis, and monitor quality metrics. - Fintech/neobanking experience preferred. - 3-month contract with potential for full-time conversion.
Technical Product Support Manager Fintech (Navi Mumbai) Location: Navi Mumbai, India Type: Contract to Hire (Full-time opportunity based on performance after 3 months) Compensation: Competitive, with salary hikes of up to 50% for the right candidate As a Technical Support Representative, you will play a vital role in enhancing customer loyalty by ensuring seamless troubleshooting, support, and resolution for our users and partners. You will work closely with consumers and merchants, providing timely assistance through email and chat, while documenting issues with precision and driving root-cause resolution. This is a Contract to Hire role based in Navi Mumbai, with the possibility of a permanent role after 3 months based on performance. Experience Level 0 to 5 years in technical product support or related fields. Exposure to fintech is desirable. Key Skillsets Strong IT or technical foundation with troubleshooting skills Proficiency in SQL and database management Understanding of APIs and their interaction with software systems Experience in report writing and documentation Excellent communication skills, both written and verbal Exposure to fintech products or SaaS environment is a plus Problem-solving mindset with keen attention to detail Ability to work independently and collaboratively in a fast-paced environment Responsibilities Provide prompt technical support to consumers and merchants via email and chat. Troubleshoot issues, identify root causes, and ensure timely resolution. Document all findings, issues, and solutions accurately. Proactively follow up on open cases until successful closure. Partner with cross-functional teams to improve support processes and escalate issues when required. Contribute to enhancing the customer experience by delivering clear, professional, and empathetic communication. Other Benefits Shift allowance Retention bonus Maternity leaves Paternity leaves Returning mother's program