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Lead - Wireline Assurance Airtel

2.0 - 7.0 years

4 - 8 Lacs

Patna, Bihar, India

On-site

Key Deliverables: Ensure resolution of customer SRs within SLA timelines with full compliance to norms. Improve SLA performance for Solitaire and Titanium customers by reducing open SRs >3 hrs. Implement quality of repair measures and proactive performance monitoring. Reduce GFR (Getting First-time Right), repeat, and reopened service requests across all products. Drive reduction in field service requests. Coordinate with Operations, Planning, and NOC teams for swift error and degradation closure. Monitor and control OPEX and budget efficiently. Develop dashboards and MIS reporting for performance trends and improvement areas. Role Responsibilities: Lead and guide service assurance for Wirel...

Posted 3 months ago

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