Job Description:- 1. Patient Interaction: o Handle incoming calls from patients, their families, and healthcare professionals in a compassionate and empathetic manner. o Provide information about hospital services, appointment scheduling, and general inquiries. 2. Appointment Scheduling: o Efficiently schedule, reschedule, or cancel patient appointments based on availability and medical priorities. o Send appointment reminders and follow-up calls as necessary. 3. Healthcare Information Dissemination: o Share basic healthcare information, such as hospital visiting hours, parking details, and pre-appointment instructions. o Direct callers to appropriate departments or medical personnel. 4. Emergency Response Coordination: o Handle emergency calls calmly and follow established protocols for rapid response. o Coordinate with emergency services and internal hospital teams to ensure timely assistance. 5. Medical Records Assistance: o Provide information on how to access and obtain medical records. o Assist in the coordination of record transfers between departments or external entities. 6. Insurance Verification: o Verify patient insurance information to ensure accurate billing and coverage. o Explain insurance-related queries to patients and assist with the resolution of issues. 7. Billing and Financial Inquiries: o Address patient inquiries related to billing statements, payment options, and financial assistance programs. o Coordinate with the billing department for issue resolution. 8. Healthcare Service Promotion: o Inform callers about new healthcare services, specialties, or community health programs offered by the hospital. o Encourage participation in health and wellness initiatives. 9. Compliance with Patient Privacy Regulations: o Adhere strictly to patient privacy regulations, such as HIPAA, and ensure the confidentiality of patient information. o Educate callers on the importance of privacy and data protection. 10. Follow-Up Calls: o Conduct follow-up calls to patients after appointments or hospital stays to gather feedback and address any concerns. o Document patient feedback for quality improvement purposes. 11. Medical Advice Triage: o Follow established protocols for directing medical inquiries to appropriate healthcare professionals. o Provide general information while avoiding offering medical advice. 12. Multilingual Support: o Provide language support for non-English speaking patients or family members. o Utilize translation services when necessary to ensure clear communication. 13. Medical Transportation Coordination: o Assist in coordinating transportation services for patients, especially those with special needs or mobility challenges. o Communicatewith transportation providers to ensure timely arrivals. 14. Escalation of Critical Issues: o Identify and escalate critical patient issues or emergencies to the appropriate medical staff or hospital administration promptly. 15. Collaboration with Hospital Departments: o Collaborate with various hospital departments, including nursing, billing, and emergency services, to address patient needs effectively. 16. Continuous Training: o Participate in ongoing training programs to stay updated on medical terminology, hospital services, and industry regulations. o Attend regular team meetings to discuss improvements and share knowledge. 17. Documentation and Reporting: o Maintain accurate and detailed records of patient interactions and inquiries. o Generate reports on call center performance and patient satisfaction. Experience - 2 to 5 Years Qualification - Any graduate Interested candidates can forward their resume at amandeep.kaur@ivyhospital.com or whatsapp at 7743005537 Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred) Language: English (Preferred)
Medical superintendent JOB RESPONSIBILITIES: STRATEGIC · Develop and implement organizational policies and procedures for the facility or medical unit. Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives. OPERATIONAL · A medical superintendent oversees the work of medical staff, ensures that patients receive high-quality service and formulates internal procedures with which subordinates must comply when performing tasks. Supervises daily functions at a health care facility, with the assistance of support staff. · Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel. · Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services. FINANCE Planning, Development and Budget monitoring of the hospital. Interested candidates can forward resume at whats-app on 7743005537 Thanks and Regards Amandeep Kaur Job Type: Full-time Pay: From ₹200,000.00 per month Schedule: Morning shift Ability to commute/relocate: Amritsar - 143002, Punjab: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: Hospital: 10 years (Preferred)
1. Leadership & Team Management Lead, supervise, and mentor the maintenance team, ensuring high standards of performance, safety, and professionalism. Develop and implement performance management systems to evaluate team performance, identify training needs, and foster skill development. Ensure that the team is adequately staffed, trained, and resourced to meet the demands of daily operations, preventive maintenance, and emergency repairs. 2. Maintenance Operations Management Oversee and manage all aspects of hospital facility maintenance, including HVAC, electrical systems, plumbing, medical gas systems, backup power, and fire protection systems. Implement and manage a comprehensive preventive maintenance program to minimize system failures and downtime. Manage the execution of corrective maintenance and troubleshooting activities, ensuring efficient and cost-effective solutions. Prioritize maintenance tasks based on urgency and impact on hospital operations, balancing scheduled work and emergency repairs. 3. Strategic Planning & Budget Management Develop, implement, and review the long-term maintenance strategy for the hospital, aligning with hospital goals, patient care requirements, and operational objectives. Manage the maintenance department’s budget, ensuring that expenditures align with financial goals. Monitor and control costs, identify cost-saving opportunities, and implement measures to improve operational efficiency. Ensure that the department remains within budget while maintaining high standards of service delivery. 4. Compliance & Safety Ensure the hospital’s maintenance activities comply with all relevant local, state, and federal regulations, including fire safety, electrical codes, and environmental health standards. Ensure that maintenance activities adhere to industry best practices and hospital policies for safety, reliability, and environmental sustainability. Conduct regular safety audits and inspections, providing recommendations for improvements and ensuring timely corrective actions are taken. 5. Equipment & Systems Management Oversee the efficient operation of critical hospital systems, including medical gas systems, emergency power, fire protection, and water treatment. Ensure that all hospital equipment is well-maintained and meets quality standards. Collaborate with vendors and contractors for major repairs, system upgrades, and equipment procurement. 6. Collaboration & Cross-Departmental Support Work closely with hospital departments to ensure that maintenance activities do not disrupt patient care and hospital operations. Collaborate with other departments, including IT, clinical services, and administration, to ensure seamless integration of systems and identify areas for improvement. Provide expert advice and support to hospital leadership on infrastructure planning, risk management, and emergency preparedness. 7. Reporting & Documentation Prepare regular reports on the status of maintenance activities, system performance, and project progress for senior management. Maintain detailed records of all maintenance activities, including repairs, upgrades, inspections, and inventory management. Implement data-driven reporting systems to measure performance and track key metrics related to equipment uptime, maintenance costs, and resource allocation. 8. Continuous Improvement & Innovation Stay current with the latest industry trends, technology, and best practices in facility maintenance and management. Identify opportunities for process improvements, innovation, and automation to enhance maintenance operations and reduce downtime. Lead initiatives to improve sustainability and energy efficiency in hospital systems and facilities. Academic Background · Diploma & Bachelor’s degree in Mechanical Engineering, Interested candidates can forward resume at whats-app on 7743005537 Thanks and Regards Amandeep Kaur Job Type: Full-time Pay: From ₹50,000.00 per month Schedule: Morning shift Ability to commute/relocate: Amritsar - 143002, Punjab: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: Hospital: 10 years (Preferred) Work Location: In person
Job Responsibilities: - Project Planning: Define project scope, goals, deliverables, and resources, and develop detailed project plans, including timelines, budgets, and milestones. Stakeholder Management: Collaborate with clinical staff, hospital leadership, IT teams, vendors, and external contractors to define objectives, gather feedback, and ensure alignment. Execution & Monitoring: Oversee project execution from start to finish, monitor progress against the plan, identify risks and issues, and implement corrective actions to keep projects on track. Budget & Resource Management: Manage project budgets, track expenses, and allocate resources effectively to ensure cost-effective solutions and successful completion. Communication: Facilitate regular project meetings and provide clear, consistent updates to stakeholders on project status, challenges, and outcomes. Risk & Issue Resolution: Proactively identify potential risks and problems, develop mitigation plans, and resolve issues to ensure project success. Compliance & Quality: Ensure all projects comply with healthcare regulations and standards, and that deliverables meet quality standards and organizational goalsInterested candidate can share your CV at @amadeep.kaur@livasahospitals.in or on 7743005537 Academic Background Education : Bachelor’s degree in Mechanical Engineering, Experience : 10 to 1 5 Years (Hospital Experience only) Interested candidates can forward resume at @ amadeep.kaur@livasahospitals.in (or) on 7743005537 Thanks and Regards Amandeep Kaur Job Type: Full-time Pay: Up to ₹100,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Amritsar - 143002, Punjab: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Hospital: 10 years (Preferred) Work Location: In person
All secretarial matters of all the group/ associate co’s. 1. Drafting and vetting of all commercial contracts including the preparation of addendum, renewal as & when required and suggesting changes in the interest of the Company. 2. Issued demand notice, if the case required and coordinating with the Advocates, preparation of all the legal documents including but not limited to Notice, applications, Vakalatnama etc. 3. Preparation of all the documents, letters, papers for obtaining Licenses/renewal for all the units 4. Preparation of POA including notarization work etc 5. To coordinate with company law firm for filing,attending & adjudicating all legal cases on behalf of the company. 6. To attend & monitor ongoing cases. 7. To assist in NABH Audit of the Company 8. To handle solely the compliance . 9. Preparation of Agenda of Board Meeting and issuance of certified copies as and when required. 10. Preparation and updation of Minutes Books etc 11. Timely compliance related to Statutory Auditors, Cost Auditors etc. 12. ROC and MCA Portal e-filing including forms, returns and applications with the statutory authorities 13. Maintaining all Statutory Records and Registers 14. Liaising with the Advocates external regulators and advisors, such as bankers, lawyers, and auditors Interested candidates can forward resume at whats-app on 7743005537 Thanks and Regards Amandeep Kaur Job Type: Full-time Pay: Up to ₹900,000.00 per year Ability to commute/relocate: Mohali, Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Experience: Hospital: 2 years (Preferred)