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2.0 - 7.0 years
7 - 13 Lacs
Bengaluru
Work from Office
1–9 years of experience in Genesys platforms (Cloud or On-Premise). Exp in Genesys routing strategies, IVR, and reporting tools (GAX, Pulse, Info Mart, etc.). Exp in SIP Server, Interaction Workspace, Composer, and other Genesys applications. Required Candidate profile Proficiency in scripting (VXML, JavaScript, or equivalent) and API integration. Familiarity with troubleshooting tools like Wireshark, log analysis, and system diagnostics.
Posted 5 months ago
5.0 - 10.0 years
10 - 20 Lacs
Bengaluru
Hybrid
Dear Candidate, We are having Openings for IVR Tester @ Tech Mahindra. Below are the details. Location: Bengaluru Exp 5-7 years Skill/JD Given below: Strong understanding of IVR Application Testing, IVR Performance Testing, Outbound Testing Strong understanding of RESTful and SOAP APIs. Proficiency in Postman, Rest Assured, SoapUI, or similar API testing tools. Experience with API automation using Java. Familiarity with SQL for database validation. Knowledge of API documentation tools like Swagger. Develop, execute, and maintain test cases for RESTful and SOAP APIs. Identify, log, and track defects, collaborating with developers to resolve issues. Create test plans, test cases, test scripts,...
Posted 6 months ago
4.0 - 7.0 years
6 - 11 Lacs
Pune
Work from Office
Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team i...
Posted 6 months ago
3.0 - 6.0 years
14 - 18 Lacs
Bengaluru
Hybrid
Qualifications - - Undergraduate degree or equivalent experience. 3 - 5 years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT). • 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher. • Knowledge on Python coding is preferable. • Hands-on experience in Voice BOT / NLU Testing • Hands-on experience on Text-to-speech augmentation. • Hands on experience on SSML tags, Audio Augmentation • Functional Testcase and Test data preparation. • Experience with Splunk queries and log validations. • Experience in call routing and skill-based testing. • Attention to details, strong work ethic and resul...
Posted 6 months ago
5.0 - 10.0 years
9 - 14 Lacs
Bengaluru
Work from Office
About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target...
Posted 6 months ago
4.0 - 7.0 years
6 - 11 Lacs
Pune
Work from Office
Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team i...
Posted 6 months ago
1.0 - 4.0 years
3 - 4 Lacs
Chennai
Work from Office
Roles and Responsibilities Accurately code medical records using CPT, ICD-10, and HCPCS codes. Conduct IVR testing and SDS (Systems Development Survey) certification as required. Ensure compliance with regulatory guidelines and industry standards for medical coding. Collaborate with healthcare providers to resolve any discrepancies or issues related to coding. Maintain confidentiality and adhere to HIPAA regulations.
Posted 6 months ago
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