3.0 - 7.0 years

0 Lacs

karnataka

On-site

You have experience in building call center / collaboration / telephony platforms in a Cloud or On-Premises environment. Additionally, you have hands-on experience building Bots using Google DF Platform and integrating with Genesys PureCloud or any IVR system. You also have experience using Google DF and REST API for building the Bots. Furthermore, you have working experience in Google dialog workflows for interaction and routing. In terms of development, you have experience in Java and node.js, which are must for Integration. You have also worked on integrating to Core platforms for Self-services in IVR, Bot, etc., by developing REST API's using Node JS. Knowledge in Contact center technolo...

Posted 19 hours ago

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Google Dialogflow/GDF Developer / Lead Cognizant

3.0 - 12.0 years

0 Lacs

karnataka

On-site

You have a minimum of 3 years to a maximum of 12 years of experience in developing call center, collaboration, or telephony platforms in either Cloud or On-Premises environments. Your expertise lies in building Bots using the Google Dialog Flow Platform and seamlessly integrating them with Genesys PureCloud or any IVR system. You are well-versed in utilizing Google Dialog Flow and REST API to create efficient Bots. Your role demands proficiency in Google dialog workflows for effective interaction and routing. It is essential that you possess development experience in Java and node.js for seamless integration. You should have hands-on experience in integrating with core platforms to enable se...

Posted 3 weeks ago

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Architect- AWS Devops Dangi Digital Media

8.0 - 13.0 years

25 - 30 Lacs

Mumbai, New Delhi, Bengaluru

Work from Office

Job Summary The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in the Contact Centre domain, a deep understanding of AWS services, experience documenting existing solutions, and a proven track record of leading large-scale technology transformations. Key Responsibilities Led the Contact Center transformation team's entire project lifecycle, including design, architecture, and implementation. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Develop and maintain archit...

Posted 3 months ago

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