Shiprocket - Lead - Customer Support Shiprocket

5.0 - 7.0 years

0 Lacs

gurugram, haryana, india

On-site

We are seeking a dynamic and experienced Customer Support Lead to lead our customer support operations. The ideal candidate will have proven expertise in setting up and scaling call centers, managing large support teams, and driving customer excellence within the service industry. Key Responsibilities Establish, scale, and manage a fully functional call center operation from the ground up. Lead and supervise a team of 70-100+ customer support professionals, including team leaders and support agents. Develop and implement customer service policies, processes, and KPIs to ensure exceptional service delivery. Drive performance management, training, and career development of support teams to enh...

Posted 1 month ago

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Technical Lead MsgKart

0.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Company Description MsgKart empowers businesses by delivering seamless customer interactions with AI-driven, multi-channel communication. Our platform integrates AI Chatbots, Voice Bots, and IVR solutions to enhance customer experience, reduce support costs, and boost engagement across channels such as WhatsApp, Instagram, RCS, and SMS. We tailor our platform to scale from SMBs to Enterprises by integrating LLMs (Language Learning Models) and RAG (Retrieval-Augmented Generation) for personalized, real-time responses. MsgKart is committed to streamlining operations, improving lead generation, and providing AI-based automation while ensuring data security. Role Description This is a full-time ...

Posted 2 months ago

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Chatbot Developer Commonwealth Bank

5.0 - 9.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Software Engineer- Chatbot Developer at CommBank, your role will involve designing, developing, and implementing chatbot solutions using Azure, ServiceNow, and Microsoft Teams platforms. You will collaborate with cross-functional teams to analyze, design, and develop software solutions following an Agile methodology. Your responsibilities will include writing clean, efficient, and well-documented code, participating in code reviews, troubleshooting and debugging issues, and ensuring adherence to coding standards and best practices. Key Responsibilities: - Design, develop, and implement chatbot solutions using Azure, ServiceNow, and Microsoft Teams platforms. - Collaborate...

Posted 2 months ago

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