1056 Ivr Jobs - Page 6

In these roles, you will be responsible for: Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements. Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-9 coding guidelines. Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes. Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days. Following strict coding guidelines within established productivity standards. Attending meetings and in-service training to enhance...

Hands on experience in working on Nice InContact Cloud solution, in Depth Knowledge in In-Contact cloud solutions. Knowledge of designing and development of strategies & IVR coding through In-Contact Studio, BAU support, knowledge in Java for IVR call flow coding and migration. Ability to work on creating and writing APIs and good knowledge in writing SQL Scripts. Skills in Tools like In View, In-Contact Press Path, In-Contact Softphones(Max), In-Contact Call back tools. Design and Development of IVR call flow using NICE In-Contact,Expertise in resolving issues and bug fixing.

Main Responsibilities Ability to design solutions around CCaaS (Genesys PureCloud, Amazon Connect, NICE CXOne, Nuance) tool in complex environments with integrations to CRM, MDM etc. Ability to work with enterprise and network architects to design low level architecture diagram. Ability to interact with client technical stakeholders and propose best technical option suitable for the long-term solution. Ability to understand client ask, create estimates, and plan technical execution by understanding technical dependencies. Provide leadership & direction in the areas of technology and to facilitate and enable growth and business agility. Work with dev leads and address core issues related to p...

We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider s contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives. Travel to United States is required for the role, candidate with previous or current US visa would be preferrable. Responsibilities: Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost effic...

We are looking for a skilled Sr IVR Developer with expertise in Java Backend/Cloud to join our team at Zensar Technologies. The ideal candidate will have a strong background in developing and implementing IVR solutions using Java. Roles and Responsibility Design, develop, and test IVR applications using Java. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain high-quality code that meets industry standards. Troubleshoot and resolve technical issues related to IVR development. Participate in code reviews and contribute to improving overall code quality. Stay updated with the latest trends and technologies in IVR development. Disclaime...

Country India Detailed JD (Roles and Responsibilities) Job Description: Kore AI development 5+ yrs Should have good development experience in Kore AI chat bot and voice bot development. Very good communication skills and willing to work in WFO model in 2nd shift. Mandatory: Kore. Ai, VXML, IVR contact center Total Experience 5 +Years Relevant Experience 3 Years Work Location Chennai or Pune WFO / WFH / Hybrid Hybrid

Experience: 3+ Years Job Description: Desired Skills Good understanding of TCP/IP protocol stack and practical knowledge of VLAN / L3 VPNs Very good knowledge on SIP / SDP protocol / RTP / SRTP / TLS protocols Must have knowledge in OpenSIPS or Kamailio Good experience in Freeswitch, Asterisk Must have experience with C / C++ programming language Must have knowledge in diameter Experience in MySQL, MongoDB Sound knowledge of IMS call flow Standard features of Enterprise Communication Servers (PBXs) Problem Troubleshooting and debugging techniques Review work of resources Good in Written and verbal communication Nice to Have Inter-process communication, API design, message queues Experience i...

Job description In these roles, you will be responsible for: • Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements. • Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-10 coding guidelines. • Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes. • Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days. • Following strict coding guidelines within established productivity standards. • Attending meetings and i...

Huge openings for Coders and Auditors in Chennai, Hyderabad, Bangalore, Coimbatore, Vizag and Trichy. Work from Office ( NO OPENING FOR FRESHER or other field experience ). Need minimum 1year experience in Medical coding. Details: Surgery Coder and QA - Certified and Non-certified. VERY URGENT (Work from office) (SDS, GI Surgery, General Surgery, General Surgery also) IPDRG Coder & Auditor - Certified. VERY URGENT (Only Work from office) Anesthesia Coder & Auditor - Certified. VERY URGENT (Only Work from office) Home Health Coder & Auditor - Certified and Non-Certified. VERY URGENT (Work from Home) IVR Coder and Auditor - Certified and Non-Certified. VERY URGENT (Work from Office) CDI (IPDRG...

Creates reports and dashboards on historical data and build intraday reports. Use advance tools/programming to automate regular tasks. Builds IVR flows, maintains system configurations and databases. Historical call data management and report logic maintenance. Maintaining a high degree of quality on the data and reports shared. Supporting the team with ongoing projects for system migration and process changes. Generating and maintaining client stats for internal and external audits. Generating adhoc reports as per the requirements from BUs and other departments. Performs other related duties as assigned. QUALIFICATION : Bachelor s / Master s degree in the stream of computer science / applic...

POSITION SUMMARY: The Reporting Automation Analyst designs, generates and maintains complex reports and dashboards while automates the repetitive tasks. Updates them to meet the time to time change in the process and system. Makes required enhancements to meet the business expectations and help them drive decisions with all required statistics. Performs adhoc analysis that includes data from different systems such as Livevox, Nice, Omilia MSP. One is also expected to automate regular reports wherever there are opportunities. Such automations include tasks that have repetitive actions and time-consuming processes. Optimize the process of updating existing reports is another important role alo...

Key Responsibilities Full-Stack Application Testing Test Node.js backend services, REST APIs, event-driven flows, and message integrations. Validate React.js UI elements, workflows, form inputs, accessibility, and client-side behavior. Perform integration, regression, smoke, and end-to-end testing across the platform. Validate Azure cloud components: Functions, App Services, APIM routing, Blob Storage flows, Service Bus, Event Hub. AI LLM Testing Test conversational workflows, prompt-based logic, and LLM output accuracy. Validate guardrails, safety filters, context handling, and functional correctness of AI-driven features. Compare outputs against expected variations and ensure responses sta...

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS success story in India is continuing at a rapid pace. Further information at ZEISS India . About the Role: As a Technical Support Engineer for contact center solutions at ZEISS, youll play a central role in ensuring the seamless operation of our contact ce...

So, what s the role all about? In NiCE as a Senior professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other NICE solutions, for enterprise contact centers as part of NICE Managed Services. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions. How will you make an impact? Technical Implementation: Configure, program, develop and...

Role: * Generate and convert leads for CRM/ERP and IVR solutions, * Meet monthly sales targets * use effective marketing strategies * deliver clear product demos, * maintain strong follow-ups * work efficiently under pressure, manage pipelines Sales incentives

Role: * Generate and convert leads for CRM/ERP and IVR solutions, * Meet monthly sales targets * use effective marketing strategies * deliver clear product demos, * maintain strong follow-ups * work efficiently under pressure, manage pipelines Sales incentives

Key Responsibilities: Design and implement contact center solutions using platforms such as Avaya, Cisco, Genesys, NICE CXOne, Kore.ai XO Develop and integrate CTI systems including JTAPI, TSAPI, CISCO CTIOS, ICM, AVAYA IC, Finesse Configure and troubleshoot TDM protocols (PSTN, E1, T1) and VOIP protocols (SIP, H.323, MRCPv2, RTP) Build and maintain IVR applications using AVAYA Experience Portal, CISCO Voice Portal, Genesys Voice Portal, NICE CXOne Utilize toolkits such as AVAYA Orchestration Designer, CISCO Call Studio, Kore.ai, Nuance Call Steering, NICE Studio Develop applications using VXML, CCXML, Java, C/C++, JavaScript, SQL, Shell/Awk Manage and deploy solutions on application/web ser...

1.Manage & motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity....

As a Salesforce Delivery Lead in this hybrid role based in Gurugram/Noida/Pune/Bangalore, you will be responsible for managing IT delivery with a focus on Salesforce programs. Your immediate availability or a notice period of up to 15 days is required for this permanent position with our client. Your key responsibilities will include: - Overseeing Salesforce implementations across multiple business units and geographies - Utilizing expertise in Salesforce AI features such as Einstein, Agent Assist, and Agentforce - Managing MuleSoft integration and enterprise API ecosystems - Implementing IVR and Salesforce integration including CTI, telephony, and omnichannel solutions - Leading multi-milli...

Job Description You will be responsible for providing support in Cisco Contact Center technologies with a focus on Cisco UCCE. Your key responsibilities will include: - Hands-on experience with Cisco UCCE - Strong knowledge of Cisco Contact Center products such as CVP, IVR, VXML, ICM, CUIC - Proven expertise in operations and troubleshooting - Experience in Cisco TAC case handling (an added advantage) - Familiarity with PCCE (preferred) - Implementation experience with Cisco Contact Center solutions Qualification Required To qualify for the Cisco Support job, you need to possess: - 4+ years of relevant experience in Cisco Contact Center solutions Additional Details You will go through our hi...

Job Title: Medical Coder/ Sr Medical Coder/ QA Job Description: We are looking for experienced and certified Medical Coders across multiple specialties to join our growing healthcare teams. The ideal candidate should have a strong understanding of medical terminology, anatomy, and coding guidelines, along with hands-on experience in assigning accurate ICD, CPT, and HCPCS codes. Locations : Chennai, Hyderabad, Bangalore, Pune, Salem, Trichy Experience : 1 to 7 years Certification : Mandatory (CPC / CCS / CCA / or equivalent) Specialties Required: IP DRG E/M Surgery IVR Denial Management Roles and Responsibilities : Review and analyze patient medical records to assign accurate diagnosis and pr...

Job Title: Salesforce Developer (Contact center) Duration: Full time role Location: Bengaluru (Hybrid) Note: Need strong experience with Contact center tech, Omni channel & AWS Connect Note: Need strong experience with Contact center tech, Omni channel & AWS Connect Note: Need strong experience with Contact center tech, Omni channel & AWS Connect Job Description: Duties: Work on implementing Contact center solution using Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing Skills: Extensive experience and Expertise in Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing Education: B. Tech in Computer Science or...

Act as the first point of contact for telecoms support via phone, email, or ticketing tool. Install, configure, and manage IP-PBX systems (Matrix, FreePBX, ComXchange). Set up and maintain SIP trunks, call routing, dial plans, IVR systems, hunt Required Candidate profile 2–6 years of hands-on experience in VoIP administration, telecom engineering, or unified communications (preferably for MSPs or hospitality clients). Strong experience with one or more PBX systems

Hiring Sales Executive with experience in CRM and IVR/virtual number solutions. Responsibilities include lead generation, client demos, achieving targets, and maintaining customer relationships. Must be proactive, persuasive, and result-oriented. Sales incentives Performance bonus

Need candidates with Genesys Cloud development with hands-on expertise in IVR bots, chatbots, speech analytics, and workforce management.Configure and customize routing strategies, IVR flows, chatbots. Share resumes to chaya.devi@liveconnections.in