793 Ivr Jobs - Page 6

IVR Developer Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team This team focusing on development and customization of IVR applications for Financial Institutions and Banks What you will be doing Plans and coordinates all aspects of technical projects from initiation through delivery. Manages project initiation activities including identifying contractual obligations, client needs and goals, existing si...

Project description Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative f...

About this opportunity: As the tech firm that created the mobile world, and with more than 54,000 patents to our name, weve made it our mission to influence the evolution of connected technologies. By joining our Ericsson team, you will be empowered to learn, innovate, and deliver your best shaping the future of mobile communication. This is a place where we celebrate diversity of thought, foster trust, encourage creativity, and place decision-making close to technical expertise. What you will do: Handle customer issues via Customer Service Requests, on-call support, and investigation. Coordinate technical investigations with Development and third-party teams when required. Perform emergency...

Position Description: Shift: UK Shift Main location: Bangalore, Hyderabad, Chennai, Pune Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Job Summary : Design, develop, and implement Genesys-based call flows and routing strategies. Collaborate with business and technical teams to gather and understand requirements. Integrate Genesys with backend systems and third-party platforms. Troubleshoot and resolve issues in call routing and IVR. Participate in code reviews and adhere to best practices. Monitor and enhance system performance Must have skills : Genesys Cloud CX with Genesys Dialo...

Job Title: Genesys AI Developer Position: Senior Systems Engineer Experience: 5-10 years Category: Software Development/ Engineering Shift: UK Shift Main location: Bangalore, Hyderabad, Chennai, Pune Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX Bot and NLP development using Genesys AI tools Experience in building Conversational IVR, chatbots, and voicebots Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson Strong knowledge of Genesys Architect Flows and c...

Role & responsibilities Preferred candidate profile We are seeking experienced and highly motivated Product Managers to lead the end-to-end product lifecycle in the Conversational Banking domain. The role demands strategic ownership from identifying customer needs and defining product vision to launching and supporting innovative solutions in the market. You will play a pivotal role in aligning product initiatives with organizational goals, shaping the product roadmap, and collaborating with cross-functional teams including business, transformation, and technology stakeholders.

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities :- Key Responsibilities:Voice Channel Development:Design and customize voice applications in Genesys Cloud CX. Develop IVR (Interactive Voice Response) systems and call routing strategies. Integrate voice channels with CRM systems and backend services. Troubleshoot and resolve voice-related issues. Optimize voice cha...

Project description One of our client (a leading bank of Singapore) is undertaking a strategic upgrade of its Murex MX.3 platform to enhance system resilience, support new product capabilities, and align with evolving regulatory and operational requirements. This initiative includes upgrading from version 3.1.42.48b to 3.1.6x.x, onboarding the EQA and OSP Excess modules, and implementing comprehensive reconciliation, testing automation, and governance frameworks. This will allow you to learn & grow with the Trading & Risk domain along with the supervision of senior team member. Responsibilities As Murex Datamart Reporting Consultant, you will be part of application development and maintenanc...

Project description Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative f...

About The Role Project Role : Data Platform Architect Project Role Description : Architects the data platform blueprint and implements the design, encompassing the relevant data platform components. Collaborates with the Integration Architects and Data Architects to ensure cohesive integration between systems and data models. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day w...

About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education As an AI/ML technical lead, you will be responsible for developing applications and systems that uti...

Responsibilities Review and analyze patient records and documentation to assign accurate codes for diagnoses and procedures. Utilize coding classification systems such as ICD-10, CPT, and HCPCS to ensure compliance with regulations and standards. Collaborate with healthcare providers to clarify documentation and ensure accurate coding. Maintain up-to-date knowledge of coding guidelines, regulations, and best practices. Conduct audits and quality checks on coding accuracy and compliance. Prepare and submit claims to insurance companies and follow up on any discrepancies or rejections. Skills and Qualifications Proficient in medical coding systems including ICD-10, CPT, and HCPCS. Strong under...

Manage the day-to-day operations of the team, ensuring that all customer inquiries and issues are addressed in a timely and efficient manner. Develop and implement processes and procedures to ensure that customer inquiries are handled efficiently and effectively. Evaluate and implement ticketing tools, understanding IVR and call routings, and knowledge management systems to improve the efficiency and effectiveness. Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner. Develop and maintain relationships with key stakeholders, including customers, vendors, and partners, to ...

Google Dialogflow (GDF) JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage 8. Experie...

Job description Senior Medical coder Specialty: IVR Coder Both Certified and Non-Certified can Apply Work Location: Salem, Trichy, Chennai, Bangalore and Hyderabad Experience Required: 1 to 5 years Job Responsibilities: We are looking for a Medical Coder to join our team to assist us in coding for insurance claims and databases. The Medical Coder will display motivation, be detail-oriented and have outstanding people skills that help them navigate any situation with ease. Responsibilities: Account for coding and abstracting of patient encounters Research and analyze data needs for reimbursement Make sure that codes are sequenced according to government and insurance regulations Ensure all me...

The Performance Excellence Senior Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may include email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members ...

The Performance Excellence Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may in-clude email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members (phone...

As a Support Operations Manager at Voxtron Solutions LLP, you will be responsible for overseeing and coordinating support operations for Contact Center customers. Your role will involve leading and managing a support team to ensure high-quality support and customer satisfaction. **Key Responsibilities:** - **Team Leadership:** Lead and mentor the support team to ensure high performance and professional growth in managing day-to-day contact center operations. - **Customer Interaction:** Serve as the primary point of contact for customers, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction throughout the support lifecycle. - **Issue Resolution:*...

About Client: Hiring for One of Our Multinational Corporations! Job Title : NICE CXone Engineer Qualification : Any Graduate or Above Relevant Experience : 5 to 8 Years Must Have Skills : 1. NICE CXone and Studio 2. CXone APIs Good To Have Skills : 1. ACD, IVR, routing and integrations Roles and Responsibilities : Studio Expertise: Design and implement advanced call flows using NICE Studio , including custom logic and Studio actions. Develop tailored solutions to meet complex business requirements using Studios full capabilities. Platform Implementation & Optimization: Execute configuration and deployment of features across multiple business units. Evaluate and implement new NICE capabilitie...

Ensure that every customer derives the most value possible from the platform leading to retention and business expansion. Identify, comprehend and clearly articulate customers requirements to generate an end-to-end solution to their business challenges. Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions. Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled. Own & deliver the end-to-end configuration of solution based on the customer requirements You will handle th...

Hi, We are planning for Virtual Walk-in Drive for EXPERIENCED Medical coders . In this Role you will be Responsible for: Should have experience in Radiology/E&M/ED/IVR The coder reads the documentation to understand the patient's diagnoses assigned. Transforming of healthcare diagnosis, procedures, medical services, and equipment into universal medical alphanumeric codes Creating uniform vocabulary for describing the causes of injury, illness & death is the role of medical coders. Medical coding allows for Uniform documentation between medical facilities. The main task of a medical coders is to review clinical statements and assign standard Codes Requirements of the role include: 1 Year of e...

Develop advanced automation self-service for digital and voice channels per specifications. Utilize Large Language Models (LLM) in support of building guest-facing applications. Work closely with Contact Center IT staff ensuring seamless integration between legacy IVR/Chat flows and self-service BOT flows. Build/support API integrations between BOT and backend systems Participate in planning and design sessions with various cross-functional teams Create and maintain necessary system documentation along with following Client change control best practices. Skills/Experience: Self-service omni channel (voice chat) configuration experience. Contact IVR routing and omni channel flow development I...

NICE CXone Engineer Required Qualifications: Minimum 3 years of experience with NICE CXone and Studio. Proven ability to build and maintain complex call flows using Studio. Strong understanding of NICE CXone architecture and modules. Experience implementing NICE CXone across multiple business units or departments. Familiarity with CXone APIs, integrations, and custom development. Excellent analytical and problem-solving skills. Strong communication and collaboration abilities. Key Responsibilities: Studio Expertise: Design and implement advanced call flows using NICE Studio , including custom logic and Studio actions. Develop tailored solutions to meet complex business requirements using Stu...

Needs to have at least 2 of the following skills: o Strong technical expertise in IVR systems and platforms (e.g., Microsoft Dynamics 365, Google Dialogflow, AWS Lex, Genesys, Nuance NDF/Mix, Avaya, Cisco). o Proficiency in VoiceXML and other IVR development tools and frameworks. o Experience with Conversational AI projects, including intent identification and LLM development. o Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP). o Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services. o Experience with database management (SQL, NoSQL). o Knowledge of telephony protocols (SIP, TDM). o Proficiency in programming la...

Experience Required: Minimum 1 to 3 years of hands-on experience in cloud-based contact center platforms like Amazon Connect, Genesys Cloud, Twilio Flex, Avaya Cloud, etc. with expertise in designing, implementing, and supporting enterprise-grade contact center solutions. Role Description: Candidate should be leading solutioning, consulting and will play a crucial role in client demos, new deal support, and advanced feature enablement across Amazon Connect or other equivalent platforms. Resource should be able to go beyond Day 2 operations, working closely with clients and sales teams to design scalable solutions, propose platform enhancements, and showcase new capabilities (AI/ML, integrati...