372 Ivr Jobs - Page 5

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Produce a well-defined project plan, identifying the key milestones by assigning responsibilities & resources. Create a detailed project plan capturing low level activities and assigning owners, tracking the progress closely. Provides timely reports on project status. Identify risks/issues/dependencies as they arise throughout the project lifecycle and escalate them in the appropriate governance forums with proper mitigation plan. Maintains project change control, ensuring any changes to baseline are managed through change request. Collaborates and builds positive stakeholder relationships providing regular updates, obtains buy-in from all project stakeholders encompassing key project activities. Promotes and takes accountability for project quality; identifies opportunities to improve delivery. Manages Change Adoption to ensure the change lands well and sticks, contributing to benefits realization. Analyses management reports and derives insights from it to drive the right business decisions. Drive project discussions autonomously towards logical conclusion. Drives project governance / assurance activities (e. g. Non-Financial Risk assessment, Data control, product approvals etc. ) with business, legal, regulatory compliance, financial crime risk teams etc. Coordinate with internal and external third-party vendors for flawless execution of project. Escalate the risks to project delivery, budget, resourcing gaps with mitigation plan in relevant governance forums. Requirements To be successful in this role, you should meet the following requirements: Knowledge & Experience: 12+ years of experience in project management in the banking and financial institutions. Understanding of the project lifecycle Business Transformation Frameworks and best practice techniques Agile / scrum methodologies of project delivery Understanding of key activities for Change Adoption Knowledge of project management tools such as Clarity/JIRA/MS Project Understanding of banking / HSBC and how change drives benefits for HSBC, its customers and other stakeholders Domain knowledge on the following: IVR Simplification Automation for self-service (Voice bots) ID &V - CLI/ANI , OTP , Voice ID Data - Migration, storage and management (real time and historical) Contact Centre Reporting and BI WFM process, Forecasting, Scheduling, Routing, Knowledge Management (KMS) Sentiment Analysis, Intent Management AI /Gen AI enabled Agent assist Routing, Queue, Process Optimisation Contact Center Platform demise /migration (voice/ chat) CCaaS Implementation experience Cloud migration experience (Geneys/Amazon/MS) Understanding of the purpose, value, culture and fundamentals of Global Transformation, Physical and Digital Channels Experience in Digital Journey like a Mobile/Web Banking application What additional skills will be good to have? PMP / Prince 2 / MSP/ PgMP/ Leading SAFe Certifications You ll achieve more when you join HSBC.

Role Purpose The Administrator IT Infrastructure Administration responds to real-time alert for device health, application health, stability, and performance, this includes outage and degraded performance incidents/problems. The Administrator IT Infrastructure Administration contributes to the continuous improvement of infrastructure monitoring systems while maintaining a set of standards and fix violations. The Administrator IT Infrastructure Administration is an experienced individual contributor on a project/work team. Key Accountabilities Maintain infrastructure devices including performing OS/Hardware/Virtual Machine upgrades, physical replacement, standards compliance and vulnerability research/mitigation. Proactively monitor infrastructure resource utilization and maintain capacity management planning. Compile statistics and build reports on network/application performance. Expected to give guidance on infrastructure configuration management standards. Perform scheduled/planned and emergency approved change implementation and validations Participate in the Post Outage Review process researching documentation around major incident with root cause analysis, follow up activities and lessons learned. Develop and maintain operational procedure documentation and infrastructure diagrams. Expected to work directly with engineering teams for advanced troubleshooting/research on incident resolution and small project implementations. Serves as an escalation point for tier 2 support for complex solution resolution and responsible for root cause analysis (may involve some on call responsibilities). Document/track/manage issues and resolutions. Contact vendors and other 3rd party businesses for trouble/ticket reporting. Coordinate with infrastructure resources (network, systems, storage, database) to implement changes including building configurations. Coordinates the continuous improve infrastructure monitoring systems. Adjust and add proactive alerts and statistics. Identify application/Database/ infrastructure components with opportunity for improvement and escalate as appropriate. Participate in interviewing and onboarding of new staff. Expected to help train and improve new employee troubleshooting skill-set. Key Skills & Experiences Education - Bachelors in a relevant field of work or an equivalent combination of education and work related experience. Experience - Typically a minimum of 7+ years of progressive work related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position. Technical Skills and Knowledge - Advanced knowledge and experience maintaining, upgrading, and configuring infrastructure systems/devices. Advanced knowledge and experience with application and network monitoring / visualization tools. Advanced knowledge and experience using network/server packet capture tools (sniffer, wireshark, tcp-dump) or Java Thread/Heap dump capture methods. Advanced experience with relevant programming / scripting and source code management tools. Detailed proficiency with multiple modern operating systems, systems integration, API-driven automation and advanced scripting experience. Demonstrated analytical and problem solving skills with ability to correlate cross-platform technologies. Infrastructure/Operating System command line experience including (not limited to) GUI. Familiarity with the software development life cycle from conception through implementation. Hot Skills - Container Technologies (e.g. Docker, Kubernetes) Virtualization (e.g. VMware vSphere, KVM) Operating Systems (e.g. Linux, Windows, IOS) Systems/Storage (e.g. Cisco UCS, EMC VNX) Converged/Hyper-converged infrastructure (e.g. VCE vBlock, Nutanix) Cisco routing/switching Orchestration / Automation Experience (e.g. DevOps and Agile practices) Configuration management (e.g. Chef) Load Balance Technologies (e.g. F5) ELK (Elastic) log management Voice technologies (e.g. Genesys, IVR, CTI integration, Chat and automated response) Call recording platforms (e.g. Verint) Server management platform (e.g. Jira, Service Now) Role Purpose The Administrator IT Infrastructure Administration responds to real-time alert for device health, application health, stability, and performance, this includes outage and degraded performance incidents/problems. The Administrator IT Infrastructure Administration contributes to the continuous improvement of infrastructure monitoring systems while maintaining a set of standards and fix violations. The Administrator IT Infrastructure Administration is an experienced individual contributor on a project/work team. Key Accountabilities Maintain infrastructure devices including performing OS/Hardware/Virtual Machine upgrades, physical replacement, standards compliance and vulnerability research/mitigation. Proactively monitor infrastructure resource utilization and maintain capacity management planning. Compile statistics and build reports on network/application performance. Expected to give guidance on infrastructure configuration management standards. Perform scheduled/planned and emergency approved change implementation and validations Participate in the Post Outage Review process researching documentation around major incident with root cause analysis, follow up activities and lessons learned. Develop and maintain operational procedure documentation and infrastructure diagrams. Expected to work directly with engineering teams for advanced troubleshooting/research on incident resolution and small project implementations. Serves as an escalation point for tier 2 support for complex solution resolution and responsible for root cause analysis (may involve some on call responsibilities). Document/track/manage issues and resolutions. Contact vendors and other 3rd party businesses for trouble/ticket reporting. Coordinate with infrastructure resources (network, systems, storage, database) to implement changes including building configurations. Coordinates the continuous improve infrastructure monitoring systems. Adjust and add proactive alerts and statistics. Identify application/Database/ infrastructure components with opportunity for improvement and escalate as appropriate. Participate in interviewing and onboarding of new staff. Expected to help train and improve new employee troubleshooting skill-set. Key Skills & Experiences Education - Bachelors in a relevant field of work or an equivalent combination of education and work related experience. Experience - Typically a minimum of 7+ years of progressive work related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position. Technical Skills and Knowledge - Advanced knowledge and experience maintaining, upgrading, and configuring infrastructure systems/devices. Advanced knowledge and experience with application and network monitoring / visualization tools. Advanced knowledge and experience using network/server packet capture tools (sniffer, wireshark, tcp-dump) or Java Thread/Heap dump capture methods. Advanced experience with relevant programming / scripting and source code management tools. Detailed proficiency with multiple modern operating systems, systems integration, API-driven automation and advanced scripting experience. Demonstrated analytical and problem solving skills with ability to correlate cross-platform technologies. Infrastructure/Operating System command line experience including (not limited to) GUI. Familiarity with the software development life cycle from conception through implementation. Hot Skills - Container Technologies (e.g. Docker, Kubernetes) Virtualization (e.g. VMware vSphere, KVM) Operating Systems (e.g. Linux, Windows, IOS) Systems/Storage (e.g. Cisco UCS, EMC VNX) Converged/Hyper-converged infrastructure (e.g. VCE vBlock, Nutanix) Cisco routing/switching Orchestration / Automation Experience (e.g. DevOps and Agile practices) Configuration management (e.g. Chef) Load Balance Technologies (e.g. F5) ELK (Elastic) log management Voice technologies (e.g. Genesys, IVR, CTI integration, Chat and automated response) Call recording platforms (e.g. Verint) Server management platform (e.g. Jira, Service Now)

Responsible for the design, development and maintenance of software development solutions within a defined system, platform or product, based on a set of standards and processes which establish consistency acrost the enterprise data, reduce risk and promote efficiencies in support of the organization s goals and objectives. This family can be used for both roles that require a complete technology stack of capabilities as well as roles that require to work on a single technology stack, application or platform. Leads the creation of architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms. Works towards enabling self service capabilities for business partners. Lead the collection and documentation of user requirements as well as lead the development of user stories and estimates into technology solutions for large complex features in collaboration with Product Owner Lead the detailed technical design and development of applications/platforms. Partner with Product owner in planning. Responsible for ensuring disaster recovery, privacy and security are aligned to enable application/platform stability. Responsible for development of specific software/platform components and unit testing for such components Leads peer reviews of solution designs and related code for complex features. Ensures code meets best practice guidelines set by application/platform vendor. Investigate and resolve production management incidents, problems, and service requests. Manages prioritization of problems, incidents, and service requests with Product Owner Leads team in production support activities of complex nature and/or Product. Leads the effort in upgrading or patching applications/platforms as needed. Maintain awareness of trends and issues in area of technical expertise, evaluate new technologies or technology opportunities, and provide analysis of their potential impact to champion the customer Education: Bachelor s degree (Any Stream) or diploma education. Experience: 7+ Years Technical Skills: End to end understanding of contact center applications (IVR and Telephony) 3+ years working experience of Genesys Conversational AI and NLP Working experience of Voice bots, Intelligent Virtual Agents, DevSecOps, CI/CD, IaC 2+ years of working experience on MS Azure Cloud, Cloud Native Technologies (Microservices, Containers, APIs) Application Design/Architecture Database Development tools (SQL and NoSQL DB (e.g. MongoDB)) Secure design and coding practices Writing & executing automated tests Application operations/monitoring (Such as Dynatrace, BSM, Grafana etc) Design with Feature Flags Other Skills: SAFe for Teams SAFe Scrum Master Certification (SSM) Collaboration Communication/Presentation Agile Practices Collaboration Tools Product/Business/Industry Knowledge Customer experience

About Exotel Exotel is the emerging market s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. We are a $100 million Series D funded company with $60 million in ARR. The Role We are seeking a seasoned and visionary Senior Principal Engineer to join our core Contact Center team. This is a senior technical leadership role where you will be instrumental in shaping the future of our product. You will be responsible for the end-to-end technical ownership of our Enterprise Contact Center solution, from defining its architectural roadmap to ensuring its operational reliability. The ideal candidate is a strategic thinker with a deep understanding of contact center technologies, a passion for engineering excellence, and a proven track record of influencing and leading technical direction. Responsibilities Product Design and Architecture: Lead the design and architecture of our multi-tenant, highly available, and scalable Enterprise Contact Center platform. Define the technical vision and long-term architectural roadmap, ensuring alignment with business goals and industry best practices. Architect and design core components, including but not limited to, omnichannel routing (voice, email, chat, social), Interactive Voice Response (IVR) systems, outbound dialers, and real-time and historical reporting and analytics. Drive the evolution of our platform to incorporate emerging technologies such as AI/ML for intelligent routing, sentiment analysis, and workforce optimization. Technical Influence and Evangelism: Champion and evangelize modern software development methodologies, including Agile, and foster a culture of engineering excellence, innovation, and accountability. Mentor and provide technical guidance to senior and junior engineers, fostering their growth and ensuring high-quality design and implementation. Collaborate with product management, engineering teams, and other stakeholders to translate product requirements into robust and scalable technical solutions. Act as a subject matter expert on contact center technologies, representing the company at industry forums, and with key customers and partners. Reliability and Accountability: Take ultimate accountability for the reliability, performance, and scalability of the Enterprise Contact Center product. Establish and enforce service level objectives (SLOs) and service level indicators (SLIs) for the platform. Proactively identify and mitigate technical risks, and lead the resolution of complex production issues. Drive a culture of operational excellence and continuous improvement, leveraging data and feedback to enhance system performance. DevSecOps Leadership: Champion and integrate DevSecOps best practices into the entire software development lifecycle. Influence the design and implementation of our CI/CD pipelines, ensuring security is embedded from code to deployment. Lead threat modeling exercises and security design reviews to identify and address potential vulnerabilities. Promote a "security-as-code" mindset, automating security controls and compliance checks. Qualifications Bachelors or Masters degree in Computer Science, Engineering, or a related field. 12+ years of experience in software engineering, with at least 5 years in a senior architect or principal engineer role for an enterprise-grade product. In-depth understanding of Telephony and VoIP Technologies: Expertise in Session Initiation Protocol (SIP), SIP Trunking, and Real-time Transport Protocol (RTP). Hands-on experience with core contact center functionalities such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and call recording. Familiarity with WebRTC and its application in contact center solutions. Proven expertise in System Design and Architecture: Demonstrated experience in designing and building large-scale, distributed, and highly available systems. Strong understanding of microservices architecture, domain-driven design, and event-driven architectures. Experience with public cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes). Decent understanding of DevSecOps: Familiarity with CI/CD principles and tools (e.g., Jenkins, GitLab CI). Knowledge of infrastructure as code (IaC) using tools like Terraform or CloudFormation. Understanding of security best practices in a cloud-native environment. Excellent problem-solving and analytical skills, with the ability to navigate complex technical challenges. Strong leadership and communication skills, with the ability to influence and align cross-functional teams. Preferred Qualifications Experience with Asterisk PBX. Knowledge of AI/ML applications in the contact center space (e.g., NLP, chatbots, predictive analytics). Experience with data streaming technologies (e.g., Kafka) for real-time analytics. Familiarity with compliance standards such as PCI-DSS and GDPR in the context of a contact center.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist/Delivery Lead The Opportunity: Lead Consultant Specialist / Delivery Lead are required to take decisions and lead change initiatives and manage stakeholder and senior management relationships. The jobholder will not be subject to close supervision and will be expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. He / She will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct. They will be accountable for maintaining consistency and delivery standards and for ensuring that we are able to scale and optimise the roll out of digital capabilities across the regions, supporting Senior Market Activation Leads embedded in VS and Markets. The role holder will also facilitate creation of a Market Activation Community to maintain standards (consistency and reuse) across markets and VS. In this role you need following Qualifications / Knowledge: Previous experience in leading large scale business transformation programs, and other managerial experience leading diverse, geographically distributed teams. Strong understanding and subject matter expertise in driving Contact Center Automation programmes involving CCaaS and Cloud Platform migration and AI/Automation Strong understanding and subject matter expertise contact center domains like, IVR call flows, ID &V Work force management, Knowledge Management, Contact Center Analytics and MI Good understanding of Digital Journeys (e.g. Mobile /Web Banking App) Expert in change methodologies including but not limited to customer experience, digital transformation, Design-led change, including significant experience in Agile roles. Expert in tools such as JIRA, Confluence & MS Project Excellent stakeholder management and assertive communication skills In this role, you will: Relevant experience on complex global projects Overall experience of 15 years or more Experience of managing large and complex projects / programmes Ability to interact and influence senior stakeholders like the Project Sponsor, Business Outcome Leads and Tech Leads Ability to shape and structure complex problems and direct others, ability to take an E2E view and consider customer and business impacts across the SVS. Ability to challenge and provide alternative solutions and put forward recommendations especially in ambiguity. Experience in managing cross functional and cross geographical teams. Strong communications, leadership, project management, influencing, analytical, decision-making, presentation, and interpersonal skills. Be a strong team player and contribute to the success of teamwork taking up different roles and activities. Self-driven approach Requirements To be successful in this role, you should meet the following requirements: Programme Management Global Mindset Customer Empathy Practical working knowledge of scaled agile Business Commerciality Resource and Team Management and Leadership Problem solving and Critical Thinking Ability to navigate a complex stakeholder matrix. Understanding of risk management and financial aspects of programmes Thought leadership Experience in resolving conflicts and negotiation skills Project management certifications (SAFe 2.0, SPC or Agile PM) are an advantage You ll achieve more when you join HSBC.

We are hiring for "Medical Coder"- Work From office Specialty : " Radiology Coders Location : Chennai Certified/ Non Certified Exp : 1+yrs Immediate Joiner / 15 days Key Responsibilities: Review and analyze radiology reports to assign accurate diagnosis and procedure codes. Ensure coding compliance in accordance with ACR, CMS, and payer guidelines. Code a variety of radiology modalities including X-ray, CT, MRI, Ultrasound, Nuclear Medicine, and Radiation oncology. Collaborate with radiologists, billing staff, and auditors to resolve coding discrepancies. Stay updated with coding guidelines, NCCI edits, and regulatory changes. Meet daily productivity and accuracy benchmarks as established by the department. Assist in internal and external audits as needed. Qualifications: Certified Professional Coder (CPC) Minimum of [1- 3] years of hands-on experience in radiology coding (IR preferred). MIPS Coding is Mandatory. In-depth knowledge of CPT, ICD-10-CM, and HCPCS Level II codes Familiarity with payer-specific rules and LCD/NCD policies. Specialty : " Anesthesia Coders Location : Hyderabd Certified Exp : 1+yrs Immediate Joiner / 15 days Specialty : " EM OP/ IP (Coders/ QA) Location : Chennai Certified Exp : 1+yrs Immediate Joiner / 15 days Freshers Dont Apply Reference are most Welcome Interested Call / WhatsApp : 7904033766

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager Business Analyst IWPB GTC Transformation . In this role, you will: Articulates or translates complex information in clear, meaningful and structured way to suit audience. Often acts as an expert across multiple projects or programmes simultaneously, owning capability and guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope. Be responsible for implementation management, including planning, controlling and reporting on implementation of the change product . Identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early. Use systemic thinking and creativity in devising solution options by anticipating the issues/ risks and act to mitigate; handle any unforeseen roadblocks swiftly and effectively. Understand the Group s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward and question small-scale business decisions that do not demonstrate alignment to the Group s commercial strategy. Bring structure and order to undefined problems and/or large-scale problems, making them easier to address and evaluate relative costs, benefits and obstacles of potential solutions before implementing. Be responsible for change planning and audience analysis; through to designing and delivering change interventions (e. g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Evaluates relative costs, benefits and obstacles of potential solutions before implementing. Requirements To be successful in this role, you should meet the following requirements: 15 + years of experience in business analysis and most recent experience preferably in the banking and financial domain. Strong business analysis, requirements gathering and design thinking skills with a mix of business, operations and technology focused projects. Agile expertise, requirement life cycle management and traceability, experience in digital transformation projects in a global banks/consulting firm/ Financial industry IVR Simplification Automation for self-service (Voice bots) ID &V - CLI/ANI, OTP , Voice ID Data - Migration, storage and management (real time and historical) Contact Centre Reporting and BI WFM process, Forecasting, Scheduling, Routing, Knowledge Management (KMS) Sentiment Analysis, Intent Management AI /Gen AI enabled Agent assist Routing, Queue, Process Optimisation Contact Center Platform demise /migration (voice/ chat) CCaaS Implementation experience Cloud migration experience (Geneys/Amazon/MS) Ability to interact and influence senior stakeholders like the Project Sponsor, Business Outcome Leads and Tech Leads Ability to shape and structure complex problems and direct others, ability to take an E2E view and consider customer and business impacts across the SVS. Ability to challenge and provide alternative solutions and put forward recommendations especially in ambiguity. Experience in managing cross functional and cross geographical teams. Strong communications, leadership, project management, influencing, analytical, decision-making, presentation, and interpersonal skills. Be a strong team player and contribute to the success of teamwork taking up different roles and activities. Self-driven approach The following additional skills would be advantageous: - Certified Business Analysis Professional (CBAP) If not held, you would be expected to work towards the qualification - Agile Certifications - Design Thinking You ll achieve more when you join HSBC.

In this key role, you ll be undertaking and enabling automated testing activities in all delivery models We ll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer value You ll be working closely with feature teams and a variety of stakeholders, giving you great exposure to professional development opportunities Were offering this role at senior analyst level What youll do Joining us in a highly collaborative role, you ll be contributing to the transformation of testing using quality processes, tools, and methodologies, significantly improving control, accuracy and integrity. You ll make sure repeatable, constant and consistent quality is built into all phases of the idea to value lifecycle at reduced cost or reduced time to market, making sure that any defects are identified as early as possible. Additionally, you ll be: Supporting the design of automation test strategies, aligned to business or programme goals Evolving more predictive and intelligent testing approaches, based on automation and innovative testing products and solutions Collaborating to refine the scope of manual and automated testing required, the creation of automated test scripts, user documentation and artefacts Designing and creating a low maintenance suite of stable, re-usable automated tests, which are usable both within the product or domain and across domains and systems in an end-to-end capacity Applying testing and delivery standards by understanding the product development lifecycle along with mandatory, regulatory and compliance requirements The skills youll need We re looking for someone with experience of automated testing, particularly in an Agile development or CI/CD environment. You ll be an innovative thinker who can identify opportunities and design solutions, coupled with the ability to develop complex automation code. You ll have a good understanding of Agile methodologies with experience of working in an Agile team, with the ability to relate everyday work to the strategic vision of the feature. We ll also look for you to have: Two to four years of experience in UFT and Java Experience in API Automation (Rest assured) and Gitlab Hands on experience in t est scenarios, test case creation, execution and reporting, highlight risks, issues, bugs to the stakeholders Good to have experience in Selenium/Silk test Good to have additional experience in IVR Test Automation using Hammer Experience in end-to-end and automation testing using the latest tools as recommended by enterprise tooling framework A background of designing, developing and implementing automation frameworks in new environments Excellent communication skills with the ability to communicate complex technical concepts to management level colleagues Good collaboration and stakeholder management skills

The individual will be involved in the following critical activities: Involved in focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems. Create and run functional, integration, regression, and ad-hoc, and test cases ; including both positive and negative scenarios. Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing. Perform integration and functional testing for code delivered by the development team during each sprint. Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing Collaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIs Design and implement test strategy and develop estimates. Provide technical leadership/supervision for the creation, design, execution, documentation and maintenance of test plans and test cases (automated and manual testing) Work closely with onshore and offshore testers to ensure testing deliverables are met Follow standard QA methodologies to ensure the delivery of quality products. Log and report defects and escalate issues Work to meet project schedules, timelines and deadlines. Experience with Test Management tool s (a plus) Support business users in UAT activities for all major and minor releases. Support once a month weekend production validation for all major releases Strong attention to detail Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile The ideal experience and critical competencies for the role include the following: Bachelor s degree in Computer Science or a related technical field 7+ years of experience in software testing or related fields. 3 + years of hand on Quality Assurance experience with a key role in building and enhancing a QA function. 2- 5 years of experience designing, implementing, and supporting cloud contact center solution including call center routing, IVR design and integrations. Strong understanding of contact center technologies including call center routing, IVR and integrations with other systems. Experience supporting NICE CXOne platform , agent flow script, and data capture utilizing Incontact Studio Strong understanding of Call Flows Experience with Integration and Regression testing Experience and knowledge of Agile test management process and methodologies Experience with product development and testing life cycles including test approach and test case reviews. Experience creating and maintaining test suites and cases in Azure Dev O ps Test Plans. Experience in Test Automation using Selenium and /or other related tools. Familiar ity with web app/SAAS / Paas software development , Azure Cloud computing sol utions and working knowledge of any Relational Database and DB Queries Professional experience with software lifecycle management / Azure DevOps in a fast-paced software environment The applicant must also have: D efect management experience and Test Life Cycle Management, any period of experience creating and reviewing of Testing Artifacts right from Test Strategy through Test completion report . Must have working knowledge of DevOps Principles and Practices (CI, CD, Continuous Testing, etc.) Background Check Required By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

Role & responsibilities Asterisk Call Flow VOIP Telephony Linux Shell Scripting with Asterisk IP PBX Asterisk Gateway Interface (AGI) SIP MySQL Database Preferred candidate profile

Job Title: Product Quality Technical Lead Location: Bangalore, Sri Lanka Employment Type: Full-Time Experience: 6-10 years About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centered approach to help businesses evolve from thinking digital to being digital. About the Role: We are seeking a highly skilled and experienced Software Test Lead to join our team. The ideal candidate will bring 6-10 years of expertise in software testing with a strong background in unified communications, Contact Center solutions, CISCO, Avaya systems and SQL. This role involves leading testing efforts, collaborating with cross-functional teams, and ensuring the delivery of high-quality software solutions. Key Responsibilities: 1. Test Strategy & Planning Develop and implement comprehensive test strategies, plans, and cases for software applications, with a focus on Contact Center solutions. Define test objectives, scope, and success criteria. 2. Team Leadership & Coordination Lead and mentor the testing team, ensuring alignment with product goals and timelines. Collaborate with developers, and stakeholders to ensure seamless integration. 3. Execution & Management Oversee functional, regression, integration, system testing activities. Manage defect tracking, reporting, and resolution processes using industry-standard tools. 4. SQL Query Expertise Utilize advanced SQL querying skills for data validation, backend testing, and troubleshooting issues. Analyze database performance and provide insights to optimize queries and system efficiency. 5. Contact Center & Avaya Systems Test and validate Contact Center solutions, including user experience and system integrations. Work extensively with Avaya systems, ensuring feature functionality and adherence to business requirements. 6. Quality Assurance Processes Implement best practices in software quality assurance and testing methodologies. Advocate for continuous improvement in processes, tools, and automation frameworks. Key Requirements(Must haves) : Experience: 6-10 years in software testing with at least 3 years in a lead role. Technical Skills: Proficiency in writing complex SQL queries for database testing. Hands-on experience with Contact Center platforms and Avaya systems. Familiarity with test automation tools (e.g., Selenium, TestNG, or similar) is a plus. Methodologies: Strong knowledge of Agile, Scrum, and Waterfall development methodologies. Tools: Experience with test management tools like Jira Soft Skills: Excellent problem-solving, communication, and stakeholder management skills. Preferred Skills : Used /Exposure to automation tool for executing automation scripts including any AI automation tools Experience with web service / API test automation using tools like SoapUI, RestAssured Experience in the modern agile practices and DevOps To setup test environment for execution on cloud environments such as Sauce labs, browser stack Experience on unit testing tools, CI and Build tools such as TestNG, Junit Jenkins, Maven, Gradle etc. Knowledge of new tools (open source & licensed) in the automation world and have the knack to explore them and keep abreast with the latest tools in the market

We are looking for a skilled Amazon Connect Center Architect with 12 to 20 years of experience. The ideal candidate will have expertise in designing and implementing scalable and reliable cloud-based contact center solutions using Amazon Connect and AWS ecosystem services. Roles and Responsibility Lead the end-to-end implementation and configuration of Amazon Connect. Design and deploy contact center setups using CI/CD pipelines or Terraform. Develop and implement scalable and reliable cloud-based contact center solutions. Integrate Amazon Connect with Salesforce (Service Cloud Voice) and other CRM systems. Collaborate with cross-functional teams to ensure seamless integration and deployment. Troubleshoot and resolve technical issues related to Amazon Connect and AWS services. Job Proficiency in programming languages such as Java, Python, and JavaScript. Experience with Amazon Web Services, including Lambda, S3, DynamoDB, Kinesis, and CloudWatch. Familiarity with telephony concepts, including SIP, DID, ACD, IVR, and CTI. Strong understanding of CRM integrations, especially Salesforce Service Cloud Voice. Experience with REST APIs and integration frameworks. Hands-on experience with AWS services, including Amazon Lex, Amazon Connect, and IAM. AWS Certified Solutions Architect or Amazon Connect certification is preferred. Experience with Amazon Connect (Contact flows, queues, routing profile). Integration experience with Salesforce (Service Cloud Voice).

Job Summary JD: BE in computer science, Computer Engineering, or related field Strong understanding of IVR Application Testing, IVR Performance Testing, Outbound Testing Strong understanding of RESTful and SOAP APIs Proficiency in Postman, Rest Assured, SoapUI, or similar API testing tools Experience with API automation using Java Familiarity with SQL for database validation Knowledge of API documentation tools like Swagger Develop, execute, and maintain test cases for RESTful and SOAP APIs Identify, log, and track defects, collaborating with developers to resolve issues Create test plans, test cases, test scripts, and test reports Expert in APIs security standards by testing authentication, authorization, and data protection Work closely with developers, business analysts, and QA teams to enhance product quality Hands on experience in UI automation using selenium Strong understanding of BDD cucumber frameworks

Location : Bestech Towers (Sector 66-Mohali) Position : System Engineer- Amazon connect Experience : 3 years Position Overview : We are looking for a highly motivated and enthusiastic individual for the role of System Engineer for our US clients infrastructure management. The Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks. Operating in a 24x7 environment, they ensure seamless service operations and user support. Required skills: • Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. • Handle ticket triage, initial troubleshooting, and resolution of standard incidents. • Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. • Execute MACD tasks, including user provisioning, permission management, and skill group adjustments. • Escalate complex issues to the NOC Lead (L3 Engineer) or Cloud & Security Engineer when necessary. • Provide real-time support to resolve technical and operational challenges efficiently. • Maintain and update knowledge base documentation, SOPs, and best practices. • Collaborate with automation teams to streamline routine operational tasks. • Technical support, contact center operations, or IT service management. • Understanding of Amazon Connect, call flows, IVR systems, and cloud telephony fundamentals. • Familiarity with ITIL processes, ticketing tools (ServiceNow, Jira, Zendesk), and incident management workflows. • Basic knowledge of VoIP, SIP protocols, and network troubleshooting. Education and/or Experience: • Any Technical qualifications (BCA, B.Tech, B.Sc.-IT). • AWS or ITIL certifications are advantageous. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts and Rotational shifts • 5 Days working in a week

10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging). Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies. Strategy Development: Experience developing and deploying strategies in Genesys. Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions. Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs. Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling. Working experience on Major Genesys and NICE platform upgrades. Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions. Experience with Genesys products (PureCloud, Pure Engage, Pure Connect). Experience with call recording platforms (NICE, Genesys IR). Experience with Genesys Cloud APIs, SDKs and development tools. Knowledge on Genesys Cloud security features. Proficiency with programming languages (Java, Python, JavaScript). Roles & Responsibilities: Strong and confident knowledge in Contact Center network topology. Coordinate with other tech partners like Avaya, network partners and product vendors. Knowledge in Siebel CRM Application Integration. Familiar with Agile methodologies and related process. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies. Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies. Strategy Development: Experience developing and deploying strategies in Genesys. Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs. Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling. Excellent problem-solving skills.

We are looking for E/M IP & OP Coders/ QAs/ SME/ Trainers with Gastro / Ortho/ Cariology / Urgent Care / Ob Gyn / General Surgery / Radiology specialties with minimum 2 years of experience. Relevant experience candidates can approach us on rarravalli@primehealthcare.com / 9052901190. Regards, Ramesh Arravalli Senior Lead - HR PrimEra Medical Technologies Pvt Ltd.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance.

Develop Core Communication Services: Build and maintain backend services for voice/video calling (signaling servers, call routing logic, media gateways) using SIP and WebRTC. Implement features like call setup, conferencing, transfers, and recording with a focus on efficiency and reliability. Enhance Audio Quality (DSP): Implement and tune digital signal processing algorithms for superior call audio. This includes noise suppression, echo cancellation, jitter buffer optimization, and voice activity detection to ensure crystal-clear , uninterrupted communication even on poor networks. Optimize Media & Codecs: Work with real-time media streaming (RTP) and various codecs (Opus, G.711, H.264, etc). Optimize codec configurations and adapt bitrates on the fly based on network conditions to balance quality and bandwidth. Integrate Voice AI Features: Embed speech-to-text (ASR) and text-to-speech (TTS) capabilities into the platform. Enable AI voice agents to participate in calls by streaming audio to AI services and injecting synthesized speech responses. Manage conversation flow between humans and AI (handling interruptions, timing responses) to make interactions feel natural. Ensure Scalability & Resilience: Design services with a cloud-native approach (microservices, containers) for deployment on Kubernetes. Implement high-availability strategies (clustering, failover) across global data centers so that the platform achieves five-9s uptime with no downtime for maintenance. Performance & Reliability Tuning: Continuously profile and improve system performance end-to-end. Minimize call setup times and audio latency through efficient coding (C/C++ for media processing) and system optimizations. DevOps & Support: Use CI/CD pipelines to deploy updates safely with zero downtime. Write comprehensive automated tests (unit, integration, load) for your features. Participate in on-call rotation to troubleshoot and resolve production issues in real time, and implement lasting solutions to prevent recurrence. Collaboration: Work closely with Product Managers , front-end teams , AI/ML team and with network engineers . Qualifications Real-Time Communications: 5+ years of experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol, WebRTC, and related networking (RTP, NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Audio/DSP Expertise: Hands-on experience with audio processing in real time. Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus, G.711, etc) and improving call quality under varying network conditions. Strong Coding Skills: Proficiency in C/C++ for high-performance, multi-threaded systems programming. Experience writing efficient, low-latency code (lock-free structures, memory management). Additionally, skilled with a higher-level language like Go or Java for building microservices and control logic. Cloud & Scalability: Experience building and deploying services in a cloud-native environment (Docker, Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance. Voice AI Familiarity: Exposure to integrating speech recognition and text-to-speech in applications. you've perhaps worked with voice assistants, IVR systems, or call center AI - you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs. Security & Compliance: Basic understanding of securing voice communications (TLS, SRTP) and safeguarding customer data (GDPR, HIPAA considerations for call recordings, etc). Designs solutions with privacy and security best practices in mind. DevOps Mindset: Comfortable using CI/CD, infrastructure-as-code, and logging/monitoring tools. Willing to take ownership of code in production - debugging live issues, optimizing resource usage, and responding to incidents. Team Player: Excellent collaboration and communication skills. Experience working in Agile teams. Ability to clearly document designs and mentor others. A proactive attitude to problem-solving and an enthusiasm for continuous learning in the fast-evolving communications and AI field. Nextiva DNA (Core Competencies) Nextiva s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement