793 Ivr Jobs - Page 5

Role & responsibilities • 5+ years of experience in software development, with at least 3 years in IVR development and 2+ years in Team leadership. • Strong Proficiency in IVR platforms (Twilio and M 365). • Certifications in IVR platforms (e.g. Twilio, Cyara) are a plus. • Experience with cloud platforms (e.g., AWS, Azure), Kubernetes, and CI/CD pipelines. • Familiarity with tools like Jira, GitHub, Confluence. • Strong grasp of security and privacy standards relevant to customer data handling. • Proficiency in .Net, Java, Node.js and other scripting language • Strong leadership and communication abilities. • Analytical thinking and attention to detail.

Own the responsibility for the Implementation and MACD operations post implementation of our products into our customers ecosystems. Communicate the functionality and implementation process at all levels from business users to technical engineers. Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. Implement, configure, and assess the our Acqueon software in the customer s environment. Train and support user testing before moving into a production setting. Troubleshoot new and outgoing implementation issues while effectively communicating and updating client. As an Implementation Engineer you will need . Underst...

8+ years of experience in software development, with at least 3 years in IVR development and 2+ years in Team leadership. • Strong Proficiency in IVR platforms (Twilio and M 365). • Certifications in IVR platforms (e.g. Twilio, Cyara) are a plus. • Experience with cloud platforms (e.g., AWS, Azure), Kubernetes, and CI/CD pipelines. • Familiarity with tools like Jira, GitHub, Confluence. • Strong grasp of security and privacy standards relevant to customer data handling. • Proficiency in .Net, Java, Node.js and other scripting language • Strong leadership and communication abilities. • Analytical thinking and attention to detail.

An Interventional Radiology (IVR) medical coder reviews and translates diagnostic and procedural statements from interventional radiology medical records into industry-standard codes for billing and data collection. This specialization requires knowledge of vascular and non-vascular procedures performed using image-guided technology. Key responsibilities Review medical records: Analyze physician notes, procedure reports, and other clinical documentation to determine the services provided. Assign codes accurately: Translate procedures and diagnoses into the correct CPT, ICD-10-CM, and HCPCS codes. This includes both professional fee and facility coding. Ensure coding compliance: Apply expert ...

Job description In these roles, you will be responsible for: • Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements. • Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-10 coding guidelines. • Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes. • Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days. • Following strict coding guidelines within established productivity standards. • Attending meetings and i...

We are seeking an experienced IT Business Analyst (IT BA) to join our IT Business Analyst Team within Contact Centre Infrastructure. The role will focus on delivering end-to-end IVR solutions across global markets. The role requires strong analytical and communication skills with the ability to translate business requirements into technical solutions. The ideal candidate will have experience of payments. Responsibilities: Work closely with business to understand business ideas/requirements. Document IT solutions into functional and technical specifications including call flows, functional specifications, database configuration. Identify and work with all IT teams including architects, design...

We are seeking a Mid-level AWS Lex Developer with hands-on experience in building skill bots and strong Python development skills. The role involves designing, developing, and maintaining intelligent bots using AWS Lex and integrating them with backend systems via Python-based Lambda functions. The ideal candidate will have a solid understanding of bot design, NLU concepts, and conversation flow orchestration, along with the ability to collaborate with business stakeholders, solution architects, and QA teams for end-to-end bot delivery. We offer a remote work opportunity. Responsibilities: Develop and maintain AWS Lex (V1/V2) skill bots for chat and voice channels. Implement intents, slots, ...

Please find the job description for the role: We are seeking a detail-oriented and skilled Medical Coder (IVR Coder) with 1-4 years of experience to join our healthcare team in Chennai. The ideal candidate will be responsible for accurately coding medical records and ensuring compliance with coding guidelines. This role requires a strong understanding of medical terminology and coding practices, as well as the ability to work collaboratively with healthcare providers. Responsibilities Review and analyze medical records to assign accurate codes for diagnoses, procedures, and services provided. Ensure compliance with coding guidelines, regulations, and payer requirements. Collaborate with heal...

In this role, you will leverage advanced technical and linguistic skills tbecome an expert in our AI Orchestration platform: IVA Studio. You will build expertise in Conversational AI and Generative AI thelp users and teams understand how tbest use IVA Studitools in their business, empowering them tsucceed independently and collaboratively. Your work will span departments, enabling you ttranslate complex technical concepts intpractical solutions that support customer and internal needs alike. Key Responsibilities Training and enablement for IVA Studio, ensuring users understand and adopt the tool effectively for their immediate business needs and future goals. Collaborate with Sales and Produ...

We are seeking a dynamic and experienced Transition Manager to lead the global consolidation and transformation of Helpdesk/Service Desk operations for a major retail organization. This role is responsible for transitioning from fragmented, region-specific support centers into a centralized, scalable global helpdesk, leveraging an offshore/onshore support model. The ideal candidate will bring a blend of retail industry awareness, telephony platform expertise (Genesys, AWS Connect), and third-party managed service governance, along with deep knowledge of ITIL-aligned service transitions. You will lead the end-to-end execution of service desk transformation ensuring minimal disruption to retai...

8+ years of experience in software development, with at least 3 years in IVR development and 2+ years in Team leadership. Strong Proficiency in IVR platforms (Twilio and M 365). Certifications in IVR platforms (e.g. Twilio, Cyara) are a plus. Experience with cloud platforms (e.g., AWS, Azure), Kubernetes, and CI/CD pipelines. Familiarity with tools like Jira, GitHub, Confluence. Strong grasp of security and privacy standards relevant to customer data handling. Proficiency in .Net, Java, Node.js and other scripting language Strong leadership and communication abilities. Analytical thinking and attention to detail.

This role provides intermediate professional input to complex Software Development assignments/projects They devise and modify procedures to solve highly complex problems considering computer equipment capacity and limitations, operating time, and the form of desired results In this role, you can expect to design, code, test and debug within programs This position may perform systems analysis functions and support and provide direction to more junior professionals This role has high levels of autonomy, only requiring expert level technical support from others Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Application Developme...

Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative for this commodity cl...

So, what s the role all about We re seeking a skilled Associate Professional Services Engineer to deliver tailored technical solutions, successful deployment, configuration, and integration of our software solutions for clients. You ll work closely with customers and internal teams to translate business needs into scalable, data-driven solutions. This role requires hands-on experience of Advanced Call Flow configurations, Digital Channel and basic knowledge Bot configurations. You ll support data integration, automate processes, and help clients get the most value from our platform. How will you make an impact Collaborate with clients and internal account teams to gather requirements, unders...

First point of contact for customer engagement 7x24x365 for day to day support (incident, problem, change, FAQs, etc.) Captures the customer request, performs initial triage, and initiates a ticket with Genesys care if needed. Development/troubleshoot of Genesys Cloud call flows for routing and IVR Write and execute test plans. Proficient with multiple network concepts(LAN, WAN). Must meet response time metrics for tickets, communication, customer feedback, and ticket and change processes.( Custom SLAs ). Works closely with CSM, CTL and Genesys TAM resources. Experienced with Genesys contact center on prem products , Genesys cloudCX, supporting customers through Genesys portal. Experienced w...

Required Qualifications: Minimum 3 years of experience with NICE CXone and Studio. Proven ability to build and maintain complex call flows using Studio. Strong understanding of NICE CXone architecture and modules. Experience implementing NICE CXone across multiple business units or departments. Familiarity with CXone APIs, integrations, and custom development. Excellent analytical and problem-solving skills. Strong communication and collaboration abilities. Key Responsibilities: Studio Expertise: Design and implement advanced call flows using NICE Studio , including custom logic and Studio actions. Develop tailored solutions to meet complex business requirements using Studios full capabiliti...

Dear Candidate, Were hiring experienced Genesys Engage Technical Support Engineers to strengthen our support team. You should be adept at advanced troubleshooting and comfortable assisting regional team leads. Key Responsibilities Deliver Level-2 support for Genesys Engage, SIP, SBCs, trace logs, ORS, and URS. Provide L2 support for Genesys IVR (Inbound/Outbound) and eServices platforms. Diagnose and resolve call-routing and related telephony issues. Coordinate with cross-regional teams across different time zones to maintain uninterrupted operations. Familiarity with Nuance Gatekeeper security suites is a plus. Required Skills Strong hands-on experience with Engage, SIP, SBC troubleshooting...

Job Description for Google Dialogflow Experience:- 3 Year to 12 Years Location:- Kochi Google Dialogflow (GDF) JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in Con...

Role: Nice Incontact keywords: Nice, Incontact, IVR, Callflow Desired Experience Range: 4 - 10 years Location of Requirement: Chennai, Kolkata, Bangalore Responsibility Expectations from the role 1. experience in working on Nice InContact Cloud solution, in Depth Knowledge in In-Contact cloud solutions. 2. Knowledge of designing and development of strategies & IVR coding through In-Contact Studio, BAU support, knowledge in Java for IVR call flow coding and migration. 3. Ability to work on creating and writing APIs and good knowledge in writing SQL Scripts 4. Skills in Tools like In View, In-Contact Press Path, In-Contact Softphones(Max), In-Contact Call back tools 5. Design and Development o...

Responsibilities Accurately code interventional radiology (IVR) procedures and diagnoses from medical records. Assign correct CPT, ICD-10, and HCPCS codes based on documentation and established guidelines. Analyze medical records to identify documentation deficiencies and query physicians or providers for clarification. Ensure codes are sequenced correctly according to government and insurance regulations. Ensure compliance with coding guidelines, regulations, and client-specific requirements. Participate in audits to ensure coding accuracy and compliance. Meet productivity targets within stipulated time frames. Qualifications Strong knowledge of medical coding concepts, including anatomy, p...

Key Responsibilities Code Analysis: Review and analyze radiology reports (e.g., X-ray, CT, MRI, Ultrasound, Nuclear Medicine) to identify and assign accurate diagnostic and procedural codes. Code Assignment: Determine and assign appropriate CPT, ICD-10, and modifier codes based on the imaging technique, location, patient position, and use of contrast. Documentation Review: Ensure that all necessary documentation and justification are present in the patient's medical records to support the assigned codes. Compliance: Ensure coding practices comply with federal, commercial, and third-party insurance guidelines, as well as other relevant regulations. Collaboration: Work with radiologists, billi...

Role Summary In this role, you will leverage advanced technical and linguistic skills tbecome an expert in our AI Orchestration platform: IVA Studio. You will build upon a deep expertise in Conversational AI and Generative AI thelp users and teams understand how tbest use IVA Studitools in their business, empowering them tsucceed independently and collaboratively. Your work will span departments, enabling you ttranslate complex technical concepts intpractical solutions that support customer and internal needs alike. Key Responsibilities Lead training and enablement for IVA Studio, ensuring users understand and adopt the tool effectively for their immediate business needs and future goals. Co...

Primary Responsibilities: Test Planning and Execution: Develop, document, and execute comprehensive test strategies and plans for AI agents built using Google Conversational Agents. Conduct testing for IVR systems using Cyara to ensure robustness, reliability, and scalability. Perform end-to-end testing for conversational AI workflows, including intent recognition, context handling, and response accuracy UI Testing: Conduct User Interface (UI) testing to ensure the AI agent's front-end components are functioning seamlessly. Identify and troubleshoot UI design issues, including responsiveness and accessibility Automation Testing: Design, develop, and maintain automated test scripts for repeti...

Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. You will work closely with our clients as consult...

Greetings from Corro Health!!! Hiring: IVR Coders (2+ Years Experience) Locations: Chennai | Coimbatore | Hyderabad | Bengaluru | Noida Are you an experienced IVR Coder looking for your next opportunity? Join our dynamic team and contribute to cutting-edge healthcare coding solutions. Role: IVR Coder Experience: Minimum 2+ years Employment Type: Full-time Mode: WFH Only for Immediate Joienrs Requirements: 2+ years of hands-on experience in IVR coding Certification in medical coding (CPC/CCS / CIC/ COC/ CIRCC preferred) Strong understanding of coding guidelines and payer-specific requirements Good communication and analytical skills How to Apply: Send your resume to Vinitha.panneer@corroHealt...