1056 Ivr Jobs - Page 5

Role Summary: Responsibilities: Act as the technical authority for the Genesys Cloud CX platform, ensuring solutions are aligned with solution standards and business objectives Lead the design and implementation of platform innovations and enhancements, collaborating with business stakeholders and external vendors. Deliver expert consultancy on internal, customer-facing, and business-led initiatives involving Genesys Cloud CX. Contribute to the strategic roadmap for Genesys Cloud technologies, identifying opportunities for continuous improvement. Produce clear, concise, and well-structured technical documentation to support solution design, governance, and delivery. Assess, design, and deliv...

Key Responsibilities: Generate and qualify leads through inbound/outbound calls, referrals, and follow-ups Convert fresh & cold leads into Walkins and drive them toward property bookings Deliver project level Walkin targets and ensure quality client engagement Analyze client needs, recommend suitable properties, and coordinate site visits Work in a target driven environment with a focus on revenue growth Provide regular performance reviews , share insights, and suggest improvements Build strong client relationships for repeat business and referrals Qualifications & Skills: 1–5 years’ experience in presales , tele calling, or customer support (real estate auto dialer calling preferred) Freshe...

technical support team , troubleshooting and resolution primary escalation point Product, Engineering, and Customer Success teams. process improvements, best practices, and documentation standards continuous improvement and service excellence . Provident fund

MedVance Health: Pioneer in the Medical Coding Industry (EXCITING JOB OPENINGS - MULTIPLE POSITIONS - TEMPORARY WFH) As part of our strategic expansion, MedVance Health is excited to announce plans as we are into rapid expansion. With a strong presence in Chennai, Trivandrum, and Delhi, in addition to our operations in the United States and Sri Lanka, we are committed to growth and excellence in the field of medical coding. Career Opportunity in Medical Coding: Surgery Specialty (Temporary Work from Home) Open Positions: Surgery Senior Coder Minimum 2+ years in Surgery Physician Coding experience across 10000 to 60000 & 90000 CPT series 2. Surgery Quality Auditor Minimum 5+ years in Surgery ...

In this role as a NICE CXone Developer at your esteemed organization, you will be entrusted with the responsibility of creating, enhancing, and managing contact center solutions utilizing NICE CXone technology. Your task will involve crafting IVR flows, integrating external systems, optimizing omnichannel routing, and ensuring both performance and compliance standards are met. This position demands a high level of technical proficiency, problem-solving abilities, and effective collaboration with diverse teams. **Key Responsibilities:** - Design, develop, and configure NICE CXone routing scripts and IVR flows. - Establish and maintain integrations with third-party applications. - Develop work...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Genesys Contact Center QM Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary :We are seeking an experienced Genesys Cloud CX Lead with good exposure on Design and Architecture to lead the support, design, architect...

About The Role Project Role Solution Architect Project Role Description Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills Genesys Cloud CX Good to have skills Solution Architecture Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary We are seeking an experienced Genesys Cloud CX Lead with good exposure on Design and Architecture to lead the support, design, architecture, ...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education We are seeking an experienced Senior NICE CXone Migration & Transformation Specialist with 12+ years of experience to lead and deliver end-t...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an Assistant Manager QA Automation with 8-10 years of experience in automation testing for Contact Center solutions. The idea...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a Team Lead QA Automation with 6-8 years of experience in automation testing for IVR and Contact Center solutions. The ideal ca...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education RoleGenesys Cloud CX Migration & Transformation SMEJob Summary :We are seeking a highly experienced Contact Center Transformation SME with ...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education We are seeking an experienced Senior NICE CXone Migration & Transformation Specialist with 12+ years of experience to lead and deliver end-...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a Team Lead QA Automation with 6-8 years of experience in automation testing for IVR and Contact Center solutions. The ideal ca...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education We are seeking an experienced Senior NICE CXone Migration & Transformation Specialist with 10+ years of experience to lead and deliver end-...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an experienced Testing Manager QA Automation with 12+ years of experience in leading automation testing teams for Contact Cent...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an Assistant Manager QA Automation with 8-10 years of experience in automation testing for Contact Center solutions. The idea...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education RoleGenesys Cloud CX Migration & Transformation SMEJob Summary :We are seeking a highly experienced Contact Center Transformation SME with ...

About The Role Capgeminis Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients. Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients. We are looking for a results-oriented senior leader to lead the global delivery & client relationship management for multiple projects. If you are driven by hyper growth challenge and love to wow the clients with your innovative solutions, then this is just the right leadership role for you! Primary Skills He/She/They OR, the incumbent will have 18+ y...

We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and optimization of call routing strategies and maintain platform across our enterprise contact center solutions. Key Responsibilities(Genesys Engage): * Configure, and optimize routing strategies using Genesys Composer. * Manage and maintain Genesys Engage platform components, including URS (Universal Routing Server), ORS , Stat Server, and SIP Server. * Work with business stakeholders to gather requirements and implement routing workflows. * Perform system upgrades, patching, an...

Dear Candidate! Greetings from TCS !!! Role: Genesys Admin - Support Location: Chennai/Bengaluru/Mumbai/Hyderabad Experience Range: 5 to 10 Years Job Description: Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart. Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred). Genesys strategy using composer and interactive routing desig...

Key Responsibilities: Configure and manage NICE CXone applications for Voice, IVR, Chat, Email, and other multi-channel interactions . Set up and maintain agent profiles, skills, campaigns, HOOPs (Hours of Operation), and workflows . Work with business teams to design, develop, and optimize call flows, routing strategies, and IVR scripts . Monitor system performance and troubleshoot issues related to NICE CXone. Coordinate with stakeholders to ensure smooth operation and deployment of CXone solutions. Maintain and document configurations, processes, and best practices. Provide technical support and training to operational teams as required. Ensure compliance with organizational policies and ...

kill : IVR Cyara Testing Experience: 4 Years - 8 Years Notice Period: Immediate Job Summary 4- 6 years experience as a test specialist with a focus on Cyara Design and implement automation scripts for different IVR call flows/Prompts with DTMF & Voice inputs Experience in developing Functional & Regression Test scripts using Cyara Velocity Experience in Monitoring & scheduling daily IVR health check using Cyara Pulse Experience in validating different IVR dynamic prompts using different Cyara tags Experience in validating End to End system testing i.e. IVR, Call Routing, CTI and Agent Desktop testing using Cyara Virtual Agent module Experience in Performing IVR load testing using Cruncher & ...

Genesys Cloud JD: 1. Minimum exp 3-7 years, 2. Genesys PureCloud Enablement and Configuration 3. Hands on PureCloud Technology suite applications. 4. Development 5. Web Services Integration (3rd party) 6. Custom Reports (Rest API) 7. Configuration setup 8. IVR 9. Interaction Routing 10. WFM 11. Dialer 12. Scripter 13. Genesys PureCloud Certifications 14. Interaction with 3rd Party (Web Chat, Data DIP, Salesforce, Twilio etc)

Configure, build, deploy, and administer hardware/software for cloud contact center infrastructure (virtualization stack, hypervisors, servers). Apna+1Jobaaj+1 Administer and maintain Five9 Cloud CC solutions, covering ACD, IVR, dialer, omnichannel, WFM/WFO, and reporting. Design, configure, and optimize call flows, skills-based routing, IVR menus, and campaign setups. Manage Five9 integrations with CRM platforms (Salesforce, ServiceNow, etc.) and APIs/connectors. Troubleshoot and resolve system outages, incidents, call quality issues, and configuration errors, taking operational ownership. Indeed+2Dice+2Greenhouse+2 Apna+1Jobaaj+1 Monitor KPIs (AHT, CSAT, SLA, abandon rate) and produce perf...

GDF JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST APIs using Node JS 7. Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage 8. Experience in DevOps deploym...